Trulawn Reviews 

459
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, hard-working, polite, and friendly, often going above and beyond expectations. The service provided is frequently described as brilliant and impressive, with many highlighting the efficiency and smooth process from initial inquiry to completion. People are highly satisfied with the quality of the products and the workmanship, noting that the artificial grass looks stunning and transforms their gardens. However, some people were dissatisfied with the after-sales service, experiencing issues with visible joints, ripples, and unpleasant odors that were not resolved promptly. There were also instances where office staff were described as rude or unhelpful, and a canopy was damaged with difficulty in getting a response for a resolution.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, friendliness,... See more

Service

Clients share positive opinions on service, with many reviewers describing it as brilliant, professional, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the high... See more

Product

Customers had positive experiences with the product, often praising its quality and appearance, with many... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting exceptional care, patience,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had several quotes from independents and well known brands. Trulawn was very competitive. The site survey was completed really helpful informative and no pushy sales. Materials turned up day... See more

Company replied

Rated 5 out of 5 stars

Amazing job start to finish! From Daniel coming out, running through the best options for us and providing an estimate to Brian and his install team who have done a fantastic job and left the garden... See more

Company replied

Rated 5 out of 5 stars

We originally had a quote from these guys 2 years ago so we were impressed they the price hadn’t increased since! We were lucky that Trulawn had a few days to fill due to finishing a big job early so... See more

Company replied

Rated 5 out of 5 stars

The guys from Trulawn were excellent. Brian, who led the project was an incredible ambassador for the business -great communicator and when he wasn't happy with one section of the lawn; insisted on a... See more

Company replied


Company details

  1. Landscaping Service
  2. Landscaper
  3. Landscaping Supply Store

About Trulawn

Written by the company

Trulawn Artificial Grass Installers

Trulawn Artificial Grass Installers

Trulawn have been supplying and installing high quality artificial grass nationwide since 2009.

We use the best in materials and methods to make sure your lawn looks great and lasts for many years to come.

All of our grasses are soft and suitable for children and pets to use for everyday play.

With our low maintenance grass you don't have to worry about feed, seed, mud or mowing anymore!

Call 01252 819695 for free quote today!

Soft tick
Durable tick
Quick Draining tick
UV Stabilised tick
Child Safe tick
Pet Friendly tick
Visit our Website

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

459 reviews

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4.7

All reviews

(459)

64 reviews in the last 12 months

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Rated 5 out of 5 stars

just had our garden transformed today…

just had our garden transformed today from your amazing team, from start to finish has been excellent and we are so happy with our grass , highly recommend and couldn’t be more happier with the work!

13 August 2025
Unprompted review
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Reply from Trulawn

Hi Matthew. We're so glad to get this feedback about your experience. Thank you for choosing Trulawn, have a great time using your grass.

Rated 5 out of 5 stars

What a transformation!

We originally had a quote from these guys 2 years ago so we were impressed they the price hadn’t increased since! We were lucky that Trulawn had a few days to fill due to finishing a big job early so they managed to fit us in the next week. The weather was super hot but the guys had it all in hand.
The result has been far better than we thought was possible and our kids are now in heaven playing football on the grass every single day. It totally transformed our garden and the whole experience was seamless.

30 June 2025
Unprompted review
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Reply from Trulawn

Hello. Thanks for the feedback about your experience! We're so happy to hear your family is enjoying the new lawn. Have a great day!

Rated 5 out of 5 stars

Amazing job start to finish!

Amazing job start to finish!
From Daniel coming out, running through the best options for us and providing an estimate to Brian and his install team who have done a fantastic job and left the garden all nice and clean/tidy as well. He also was very informative with detailing the care for the grass going forward. It has changed our garden completely and makes usable year round. Highly recommended!

1 August 2025
Unprompted review
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Reply from Trulawn

Hi Nick. Thanks for this feedback about your experience with your surveyor and team! We're so glad to hear you would rate the results fantastic. Thank you for choosing us for your transformation, have a great time using your grass!

Rated 5 out of 5 stars

This has changed my life

This has changed my life as well as my garden!
The guys asked questions about future plans for the boarders,and suggested ways of dealing with a drain cover which I use for outdoor cooking.
Impeccable service throughout.

25 July 2025
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Reply from Trulawn

Hi Elaine. We're so glad to hear this feedback about your experience with the team and how helpful they were with advice! We hope you enjoy your lawn, have a great day.

Rated 5 out of 5 stars

Trulawn installation

Fantastic job completed by Trulawn.Billie and his team were great, polite and tidy. Complete job finished in 2 days. Lawn looks amazing and im very pleased. Would recommend.

23 July 2025
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Reply from Trulawn

Hi Phil. We're so pleased to get this feedback about your experience! Thank you for choosing Trulawn, we hope you enjoy your new lawn.

Rated 5 out of 5 stars

A Wonderful finish

Excellent job they have done with my Garden and the Patio.

8 July 2025
Unprompted review
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Reply from Trulawn

Hi there. Thanks for your feedback, have a great day!

Rated 5 out of 5 stars

Garden delights !!

Anyone needing to have a garden make over ?…TRULAWN will not disappoint !
From the start to finish you will be amazed how good they are….
With special thanks to Nick, Dom & Regan who were excellent. I was reassured & completely at ease with these guys, became friends also. They made a tough job look easy, great care & attention to detail with everything I wanted. Ideas developed as the project got underway, not a problem at all for them. My need initially was having the grass sorted, then by adding fencing, flagging & creativity, it completed the project. Aside from their expertise in all aspects of their work, their friendly approach to everything made it so worthwhile. I would highly recommend them, put your trust in these guys, you’ll be very well looked after.
HUGE THANKS TO NICK, DOM & REGAN 👍👌🤩

25 July 2025
Unprompted review
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Reply from Trulawn

Hi Jennifer. We're happy to hear you had a good experience with the Cheshire team and that you're happy with the results of your transformation. Have a great day!

Rated 5 out of 5 stars

New artificial grass

Trulawn were a very professional company to deal with. The site surveyor, Charles, was very knowledgeable and didn't try to sell me things I didn't need (unlike other companies!). The product was the best of many samples I looked at from different suppliers and not as expensive as some. The installation team were hard working, polite and respectful and I would recommend Trulawn to anyone looking for artificial grass

10 July 2025
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Reply from Trulawn

Hi Paul. Thanks for your feedback about your experience with Trulawn. We're glad to hear you're happy with the service and the grass. Thank you for choosing Trulawn!

Rated 5 out of 5 stars

Excellent service

Very informative, very efficient and helpful. Quick and easy process and our garden looks amazing! Would definitely recommend Tassaddaf Zia and his team at Wolverhampton trulawn. Thank you!

17 July 2025
Unprompted review
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Reply from Trulawn

Hi Donna. We're so glad to hear you've had a good experience with the Wolverhampton team! Have a great time using your new lawn, and thanks for choosing Trulawn.

Rated 5 out of 5 stars

All done in one day very friendly and…

All done in one day very friendly and great service from start to finish would highly recommend.

8 July 2025
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Reply from Trulawn

Hi Dave. Thanks for your feedback about your experience and for choosing Trulawn for your transformation. Enjoy your grass!

Rated 5 out of 5 stars

Fantastic

Brian, Harrison and Liam were fantastic. They went above and beyond to make sure the installation went perfectly and were really professional. The Harmony Plus grass is wonderful and, even with 2 dogs, doesn’t smell. All in all a fantastic experience.

6 July 2025
Unprompted review
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Reply from Trulawn

Hi Nicole. We're happy to hear you found the team installing your lawn professional and are pleased with their work. Thank you for choosing us for your transformation, have a great day.

Rated 5 out of 5 stars

Couldn’t fault it

From my initial enquiry through to getting my beautiful new lawn, I couldn’t fault these guys. Everyone I interacted with was courteous and helpful and the installation was quick and painless. They even went above and beyond and did some weeding for me! If you’re considering an artificial lawn then I’d highly recommend these guys. I’m so pleased with the end result - wish I’d done it sooner!

3 July 2025
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Reply from Trulawn

Hi Nikki. Thanks for this feedback about your experience, and for choosing Trulawn for your transformation. We're so glad to hear you were pleased with the service and end results. Enjoy your new grass!

Rated 5 out of 5 stars

Absolutely Fantastic 5*****

From the quote to the installation date was very fast! Brian, Connor and Harrison were an absolute pleasure to welcome into the garden. They were very professional and engaging. We cannot recommend the guys, their skills and the product highly enough. A total 5* review with no complaints at all.

10 July 2025
Unprompted review
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Reply from Trulawn

Hi Angela. We're so glad to hear this feedback about your team! Thank you for choosing Trulawn for your transformation, have a great time using your new lawn!

Rated 1 out of 5 stars

Trulawn terrible customer service

We booked a consultation visit, the rep cancelled just a couple of hours before (my partner had already left work early to attend). He said he’d call back to rearrange and never did. We called the main line again, they apologised and said that’s not normal behaviour, they also said they’d look into it and call back the same day, they never did, that was almost a week ago. They clearly don’t want our business, and it is concerning how they would behave once they received the job. Probably best to look elsewhere.

25 June 2025
Unprompted review
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Reply from Trulawn

Hi Ryan. Thank you for providing further information. We're sorry that our surveyor had to cancel the survey last minute with your partner due to a personal appointment, and that he did not follow up promptly to re-book. We've not quite met expectations this time and will work on improving this in the future for our busiest periods. Please let us know if we can help any further.

Rated 5 out of 5 stars

What a fantastic Company with great…

What a fantastic Company with great staff! From start to finish a real pleasure to deal with! Competitive, professional, caring, tidy and honest!
Thank you Trulawn, highly recommended!!

24 June 2025
Unprompted review
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Reply from Trulawn

Hi there! We're glad to hear this feedback about your experience! We hope you enjoy your new grass!

Rated 5 out of 5 stars

Excellent experience

The Trulawn team arrived promptly. They were professional, polite and smart. The skip arrived on time too. I spoke to them about what I wanted and they got on and delivered an excellent service. As far as I'm concerned they delivered above and beyond for me getting rid of unwanted bricks which formed a wonky wall. They created a wonderful base for my new artificial lawn- flattening and levelling the ground as much as possible. I am very pleased with the result and look forward to using the lawn.

24 June 2025
Unprompted review
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Reply from Trulawn

Hi Amanda. We're so glad to hear you were pleased with the team and you're happy with your installation. Thank you for choosing us for your transformation, we hope you enjoy your grass!

Rated 5 out of 5 stars

Trulawn - Tru Customer Satisfaction!

From the start of the process to completion of the job, Trulawn and it's staff have been amazing! From Mark Rendle, the surveyor, to those in the offices and finally to the installation, we have been immensely impressed! Furthermore, I would like to mention Billy (Team leader) and his team - Joe, Michael and Liam, who undertook our installation. They worked tirelessly until the end of the job, cleaned as they went, kept us informed of the different parts of the installation, to ensure we were happy, and answered any questions we had without a fuss. The 4 installers are an absolute credit not only to themselves, but to Trulawn as a company. Their customer centered service was second to none. I'd really appreciate it if they could be given the recognition they deserve! Overall, I wouldn't hesitate to recommend Trulawn to friends and family! An excellent job! Thanks!

23 June 2025
Unprompted review
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Reply from Trulawn

Hi Marc. It's a pleasure to get your feedback about your experience with the Trulawn team. We're so happy to hear you were impressed with Billy's team, we've let them know your words about their professionalism. Thank you for choosing us for your transformation, have a great day!

Rated 5 out of 5 stars

Great company and efficient service.

Everything from the surveyor's visit, explanation of product and how it would be installed was straightforward, friendly and efficient. Contact with queries and fitting date was straightforward.

9 June 2025
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Reply from Trulawn

Hi Patricia. Thanks for this feedback about your experience, we're happy to hear it was straightforward and friendly! We hope you enjoy your new grass, have a great day!

Rated 5 out of 5 stars

Repeat customer

Have used before, always efficient, work completed as scheduled, would always recommend!

9 June 2025
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Reply from Trulawn

Hi Peter. Thanks so much for your feedback, glad to hear your'd use us again in future! Have a great day.

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