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TruGreen - Spring Reviews 2

TrustScore 3 out of 5

2.9

2421 Black Gold Court, 77073 Houston, TX, US


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Company details

  1. Lawn Care Service
  2. Arborist and Tree Surgeon
  3. Pest Control Service
  4. Soil Testing Service

Written by the company

TruGreen has been the trusted choice for easy and affordable lawn care for over 50 years. We provide aeration, overseeding, fertilization, weed control, and other services tailored to your lawn's needs. We also offer tree and shrub care as well as defense against mosquitoes and other outdoor pests. We believe life should be lived outside, and our tailored lawn plans and expert specialists help us serve our community and loyal customers every day.

Written by the company

TruGreen Guarantee

Our work is backed by the TruGreen Guarantee

Our work is backed by the TruGreen Guarantee
TruGreen will gladly visit your property as needed between scheduled visits to ensure your satisfaction. Guarantee applies to annual plan customers only.

Contact info

  • 2421 Black Gold Court, 77073, Houston, TX, United States

  • (281) 443-7939

2.9

Average

TrustScore 3 out of 5

2 reviews

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1-star

Replied to 72% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Terrible experience

Terrible experience. We hired TruGreen because we were experiencing issues with our lawn. After paying TruGreen, our lawn actually looks worse than it did before we hired them. Their visits lasted about five minutes each week, and despite repeatedly telling them there was no improvement, nothing changed. Only one technician seemed to have any real knowledge about lawn care. They frequently pushed additional treatments that were outside the package we paid for—constant upselling with no results. To make matters worse, when our service term ended, there was no follow-up to see if we wanted to continue; they simply switched us to a month-to-month plan. Overall, very poor customer service and we cancelled their service. My husband has been taking care of our lawn and our lawn looks fantastic, now! I would give them a zero star.

6 May 2026
Unprompted review
TruGreen - Spring logo

Reply from TruGreen - Spring

Hi Lisa, we are sorry to hear that your experience was not more positive. If there is anything we can do to make your experience with us better, please let us know by emailing us at reviews@trugreenmail.com. Thank you!

Rated 1 out of 5 stars

Buy a bag of fertilizer and do it…

Buy a bag of fertilizer and do it yourself. I had to replace my grass after letting TruGreen do my yard for a year. Also did the Mosquito treatment and got bit more after they sprayed.
Just do it yourself. There is absolutely no value here. It's expensive it doesn't work and you get harassed when you try and cancel.

12 June 2023
Unprompted review
TruGreen - Spring logo

Reply from TruGreen - Spring

Hi Hank, we are sorry to hear that you’ve had a negative experience with us! Please send us an email at reviews@trugreenmail.com with your name, address, and account number so a member of our care team can look into this. We look forward to helping you! -CR

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