Left a review on TruGreen's Google page outlining the poor experience and service I received. Was told to email their review email address to reconcile the situation. 5 days later, no response of any... See more
Company replied
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See what reviewers are saying
started treatments April this year. never saw any improvements. then had one tech show up. said he treated the yard but my security camera showed him walking 1 trip down the yard (30x100) and left n... See more
Company replied
Ongoing weed control, Not working. Ongoing since 3/22 -7-14-2026 Weeds being fertilized??
Company replied
My wife and I received a quote by a fast talking gentleman over the phone. As he was talking we requested that he email us the quote so we could look over his charges so we could sit and discuss the p... See more
Company replied
Company details
Written by the company
TruGreen has been the trusted choice for easy and affordable lawn care for over 50 years. We provide aeration, overseeding, fertilization, weed control, and other services tailored to your lawn's needs. We also offer tree and shrub care as well as defense against mosquitoes and other outdoor pests. We believe life should be lived outside, and our tailored lawn plans and expert specialists help us serve our community and loyal customers every day.
Written by the company
TruGreen Guarantee
Our work is backed by the TruGreen Guarantee
TruGreen will gladly visit your property as needed between scheduled visits to ensure your satisfaction. Guarantee applies to annual plan customers only.
Contact info
2269 Danforth Drive, 40511, Lexington, KY, United States
- (859) 233-1510
3.1
Average
4 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Left a review on TruGreen's Google and...
Left a review on TruGreen's Google page outlining the poor experience and service I received. Was told to email their review email address to reconcile the situation. 5 days later, no response of any kind.
15 July 2026
Unprompted review
Reply from TruGreen - Lexington
Hi Mario, we are sorry to hear this was your experience with us but happy you were able to connect with our care team to reach a resolution. Please let us know if there's anything further we can do for you.
Tammy did an excellant job on shrubs & trees. Very disaponted in weed control. Weedsee
Ongoing weed control, Not working. Ongoing since 3/22 -7-14-2026 Weeds being fertilized??
10 April 2026
Unprompted review
Reply from TruGreen - Lexington
Hi Roberta, thank you for taking the time to share this with us. We are sorry to hear this but appreciate the opportunity to make it right. Our team has left you a message, and we look forward to visiting your property for a reservice this week. Please let us know if there is anything else we can help you with at this time!
service really sucks and techs are not honest
started treatments April this year. never saw any improvements. then had one tech show up. said he treated the yard but my security camera showed him walking 1 trip down the yard (30x100) and left no treatment but still billed. complained got a new treatment. company acted like it didn't bother them at all. so they them said I needed seed....they quoted me $325. for a very small zero lot line house front yard only. ridiculous. I got very high equity seed myself for $45.00. and bought an applicator for $35 more. now 3 weeks later I made it look like a golf course. the 4 applications I paid for was a total waste of money. don't use them around richmond ky
6 September 2024
Unprompted review
Reply from TruGreen - Lexington
Hello B, we appreciate you letting us know about this situation. We would like to apologize for any inconvenience this may have caused, and our team is more than happy to help. Would you please email us at reviews@trugreenmail.com with your name and phone number so we can work toward a resolution? Thank you! -MS
Didn't make it past the initial phone call
My wife and I received a quote by a fast talking gentleman over the phone. As he was talking we requested that he email us the quote so we could look over his charges so we could sit and discuss the pricing with this contractor together; just my wife and me. He said that the company policy was not to do this because discounts were only good for the day and it would make him look bad if we called back in 24 hours and we were upset that we couldn't get what we were promised. Do yourself a favor...find someone else.
27 January 2022
Unprompted review
Reply from TruGreen - Lexington
Hi David, thank you for bringing this to our attention. We are sorry to hear that was your experience with us and apologize for any inconvenience this may have caused.
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