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TruGreen - Austell Reviews 2

TrustScore 3 out of 5

2.9

8145 Troon Circle, Suite H, 30168 Austell, GA, US


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Company details

  1. Lawn Care Service
  2. Arborist and Tree Surgeon
  3. Pest Control Service
  4. Soil Testing Service

Written by the company

TruGreen has been the trusted choice for easy and affordable lawn care for over 50 years. We provide aeration, overseeding, fertilization, weed control, and other services tailored to your lawn's needs. We also offer tree and shrub care as well as defense against mosquitoes and other outdoor pests. We believe life should be lived outside, and our tailored lawn plans and expert specialists help us serve our community and loyal customers every day.

Written by the company

TruGreen Guarantee

Our work is backed by the TruGreen Guarantee

Our work is backed by the TruGreen Guarantee
TruGreen will gladly visit your property as needed between scheduled visits to ensure your satisfaction. Guarantee applies to annual plan customers only.

Contact info

  • 8145 Troon Circle, Suite H, 30168, Austell, GA, United States

  • (770) 941-5296

2.9

Average

TrustScore 3 out of 5

2 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 72% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

TruGreen is a rip off

TruGreen is a rip off. They won't make an appointment with you because they don't want to alert you as to when they are coming so they can claim they treated your yard even when they didn't. In my case, they came and stayed for 6 minutes. They left no signs they had been on the premises. No yard sign. No note on the door. When I looked at my camera I saw the person had stayed just 6 minutes and had not sprayed for weeds and had not even treated the entire front yard. He did not treat the backyard at all because it was locked behind a gate and I had no idea he was coming that day or had even been there at all. I would not recommend this company at all! They are complete tricksters. If you don't have cameras it will be difficult to prove that you are paying them for nothing and your yard will continue to look the same way it always has. DON'T DO IT!

13 July 2023
Unprompted review
TruGreen - Austell logo

Reply from TruGreen - Austell

Hi DJ, we would like to apologize for your negative experience with our service. We would like to learn more about your situation so we can work to make things right. Please email us at reviews@trugreenmail.com with your name and account number. We look forward to hearing from you! -MS

Rated 1 out of 5 stars

Services never performed

TruGreen gets one star because I cannot leave leave zero. I had to call on numerous occasions over the past year for services that were supposedly performed and were not. After a year of this company my yard looks worse and the ants are everywhere. Yesterday a text from TruGreen stated someone was at my house to perform service, one minute later another text stated they were complete. The entire time I stood outside and saw nothing, but was billed for the service that didn't happen. Avoid this company at all costs if you are the Newnan, GA area. The call center worker was rude and incompetent. This company is poorly ran from top to bottom.

3 February 2022
Unprompted review
TruGreen - Austell logo

Reply from TruGreen - Austell

Hello there, we appreciate you letting us know about this situation. We would like to apologize for any inconvenience this may have caused, and our team is more than happy to help. Would you please email us at reviews@trugreenmail.com with your name and account number so we can work toward a resolution? Thank you!

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