Truffle & Paw Reviews 

Fantastic products, professional company and friendly customer service! I placed an order for my two dogs to have new dog tags after seeing an add for Truffle & Paw through Facebook. Designing my Cavalier and Border Collie's tags was simple and easy to do from my mobile. The order, dispatch and postage time was clearly stated to me before I purchased - 2 weeks from start to finish, including delivery. It arrived on time, as stated, within 2 weeks via Royal Mail Tracked and I am over the moon with happiness with my new purchases! The writing on my dogs' tags is clear, legible and they will not rust like previous metal dog tags have done. There is also no clinky annoying metal sound when my dog drinks from their ceramic bowl, as these new dog tags are silicone (or if not, feel that way).
It angers me when I read previous reviews where they've been given 1/5 stars as the delivery was "slow" when it clearly stated to me, on numerous occasions, it would be 2 weeks from start to finish. People need to have more patience and realise this is a small business trying to do well - with a fantastic product! I think people have become too impatient and are expecting Amazon Prime next-day deliveries, for an engraved and personal product. This is not Amazon Prime! Please ignore the silly 1* reviews from impatient people. These dog tags are a 5* product and I am SO happy with mine. I received updates via email on the process of my order which was reassuring, and received fast customer service when I asked where to leave good feedback (I emailed them at 8pm asking where to leave good feedback; they emailed me back at 10pm same day replying - out of office hours just to get back to me!). Thank you so much Truffle and Paw! I will be recommending you to my friends and family. One very, very happy customer! X

This company has amazing advertising and seem to be everywhere, attractive product and great ideas, HOWEVER they simply cannot deliver. Their lead times on products is unrealistic and their communication with customers is zero. I placed an order and after 2 weeks I had to contact them, to be fair they did reply promptly but also to let me know my order hadn’t even been processed yet!!! If you are prepared to wait I am sure the product is a promised, however I cancelled my order and shopped elsewhere, so cannot comment on the actual product. What a shame as there does seem to be problems at the productivity end!

Delivery a bit of an issue but in fairness, customer services did respond quickly. Not sure if I want to wait three weeks for a dog tag though. Would consider if their processes were better. Tag hangs a bit low as additional piece added.in terms of the response I would have thought my e mail to you was raising the issue of delivery problems?? I did also state clearly that customer services responded quickly so really not sure why you are disappointed.

Great customer service great product 👍

Ordered 23rd August. Order still sat as order placed. Emailed 29th. No reply.
Have emailed again asking for order to be cancelled and a refund.
Really disappointed

Really happy with the quality of the tags and the speed they were delivered. Will definitely be buying again. Also love the fact they come in a treat tin

We love our new tag! It is really good quality & I have no doubt it will last the mud & rain. The font is really clear & easy to read. Loving the snazzy pink too! It is a shame that it took so long to arrive in the post (over a week) however when I emailed the customer service was spot on, really helpful & even gave us a little discount for the inconvenience. Thank you guys - we will definitely be ordering more!

Edited review:
I was disappointed that this order didn’t arrive originally, the original one didn’t turn up still. However the team has sent me a new one next day delivery and I can confirm it has now come to me. They also kindly offered me a refund for the trouble. The quality is really lovely, and the designs are perfect, as I expected. My dog is quite small and I’d love to see smaller sizes introduced in future as I think it’s a tad big for him, but he’ll get bigger as he’s just a puppy. I think my experience was slightly soured by the at first lack of receiving the original order and then the very defensive customer service. So my review represents a great product with some improvements needed on your operations/logistics.

Fabulous customer service, the colour of the tags I ordered was out of stock. They offered another colour to send immediately AND the colour I ordered the minute it came back in stock.
Love the tags.

The tag is of an exceptional quality! So much so I needed 2.
The engraving is so clear, so perfect. We could not find anything that comes close to this.

Amazing tags, we have bought multiple now and recommend them to all our friends. I put the wrong postcode on my order and emailed customer service and it was changed and sorted straight away. Our current tags still look brand new and are almost 3 years old!

I have now been waiting for 8 days for my order, I have emailed querying its location and have not even had a response to my email. Very poor customer service and still no delivery!!

I purchased a mango coloured hexagon tag. The process was easy to follow and the writing is really clear and easy to read. Much better than the metal tag I had previously. Slightly more bulky than I imagined but light weight and appears robust. Time will tell.
I love the colour.

I gave our contact details phone number ! Was not included on the disc
Also no tin delivery as promised as out of stock x was a gift

This company and tags are just Amazing.. I had a problem with some of the details on the tag. I emailed and it was all sorted, delt with and sent out all
In super quick time. Very impressed, highly recommended and will be buying again soon. Thankyou very much.

This tag is an absolute delight. I picked orange so you could definitely see it and I just love it. I truly hope the writing remains clear as that would be the only thing that would knock a star off. Time will tell, but right now I am thrilled.

Absolutely loved the dog tag, but it annoyed my dog and he kept putting it in his mouth as it hung down quite low and now it is split already, we have only had it two days, we usually have the metal ones but loved the look of your tags, so looks like we are back to the metal ones 😟
Since I wrote this review the company have been in touch and offered a replacement or full refund, as I like the tags I have accepted the offer of a new tag with a smaller ring so he hopefully won’t be able to get to it to chew it, certainly worth a try, can’t fault the customer service, fingers crossed it works, thank you ☺️

Saw the product on social media and decided to chance my luck as previous metal tags had eroded and broken off from my dogs collar.
They arrived and I can instantly see how durable they are. The ability to personalise everything on there from fonts and pictures in a choice of bright colours too, makes it easy to capture your own pet easily. Really pleased with the tags, thoroughly recommend!

Fast delivery and good product. I just thought writing was a little small but you may be able to increase size when ordering . I thought they would size it better , but all in all a good product

Lovely quality , quick delivery and the treat tin it comes with is a nice surprise.