Headline: Complete joke—zero buyer protection for faulty items This place is an absolute joke. They offer barely any protection to the buyer while allowing items to be falsely advertised. I bought... See more
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Yet again ripped off on this app I sent for a T-shirt.Got a set of kids wheels for a toy car now.They're saying that they have not got enough information to give me a refund I don't know what more inf... See more
Vintage youre concept is good in all way,except one thing. When a person buy something,this person needs to pick up the package,not that you reward this person by not picking it up. First of all... See more
Item came exactly as described and with the option to return, very good service. Only criticism would be that it 'smelled vintage' - as in its been maybe stored alongside loads of leather jackets... See more
Company details
About True Vintage
Written by the company
About True Vintage
Europe’s leading online vintage retailer store, hailing from the South West of London. Since starting in 2014 we have grown from the ground upwards and are now consistently supplying customers all around the world with the best in branded vintage.
Our business is built on sustainability, with every vintage item we sell prevented from ending up in landfill. On top of that we have projects which see us upcycle damaged items to create unique one-of-one pieces, and we plant a tree every time an order is placed.
Our goal is to continue getting bigger and better. From increasing the selection of vintage items to building out our own brand of products. We want to be your first thought when it comes to upgrading your wardrobe.
Contact info
London, United Kingdom
- info@truevintage.com
- truevintage.com
2.1
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Just a brilliant product
Just a brilliant product, quickly delivered & an absolute bargain in the sale!
11 January 2022
Simply the best
An extremely easy and simple website to use with a Very helpful app called Shop that they have utilised which makes your purchase feel very secure and reliable!
10 January 2022
good quality
10 January 2022
Fast delivery and high quality products.
10 January 2022
Item came exactly as described and with…
Item came exactly as described and with the option to return, very good service.
Only criticism would be that it 'smelled vintage' - as in its been maybe stored alongside loads of leather jackets and other stuff, but one should expect this and can obviously just wash it!
9 January 2022
Never received parcel
Never received parcel although my tracking said it has been delivered. Attempted to contact true vintage through their website, it’s been over a week and I have not had a response.
8 January 2022
Reply from True Vintage
Hi Elise,
Sorry to hear you still have not received your order.
We have responded to your previous emails and have not received replies. We will try and get in contact with you today also to resolve the issue.
Kind regards,
True Vintage Support Team
Amazing Delivery and Service
Amazing Customer service and really speedy delivery! I received my items very quickly and they were perfect.
7 January 2022
Poor delivery times and customer service
Ordered the item 2 weeks and still waiting for delivery. Customer service didn’t seem to care that it was for a present despite a 2-3 business day expectation for delivery. Offered a generic 10% off next order which is available to all customers. Won’t be shopping there again.
7 January 2022
Reply from True Vintage
Hi Scott,
Thank you for your recent purchase from True Vintage.
Reviewing your order details, we can see your order was placed on 26th December 2021. We state on our website that we don’t fulfil orders on public holidays, meaning your order was processed and dispatched from our facility on the 29th/30th December, within our one working day window.
We advise delivery will take between 2-3 business days, meaning delivery could have rightfully been expected on 5th January, as the tracking stated. However, as I am sure you can appreciate, staff shortages due to covid and increased volume during the busy holiday period has caused some delays through the network. We apologise on behalf of our courier partners, but frustratingly this situation is outside of anyones direct control.
We also note that we responded to your original email enquiry within our 24 hour window, providing an update and confirmation that your parcel would be delivered today (7th January). As the tracking states, we are happy to see that your order has now been delivered! We apologise that this was not within the original time frame, and recommend our express shipping service for next day delivery within Great Britain. The offer of a discount on your next order was a gesture of goodwill, however if you do not feel this is sufficient, please respond to our customer service team who would love the opportunity to rectify the situation for you.
If there is a problem with your order now it has arrived, you can log a free return for the item through our returns portal on the website.
Whilst your order took slightly longer than anticipated to reach you, I hope you can appreciate that this is more a consequence of the pandemic and ongoing staff shortages around the country, not a reflection of True Vintage (1 star) service.
If there is anything else we can do for you, please do let us know.
Many thanks,
The True Vintage Team
THE BEST!!!
omg don’t hesitate, just buy!!!!! the best jumper i own, lovely packaging, perfectly oversized and looks better than it looked on the site. received this jumper as a gift and couldn’t be happier
6 January 2022
Very good quality and service.
5 January 2022
4.5 Stars ( delivery had a few…
4.5 Stars ( delivery had a few complications) but that’s due to the fact it was ordered during Christmas Eve. The packaging was brilliant. Unfortunately I wanted a L but only M was available. It feels and looks good!
Overall happy with it! Got one for my GF and she enjoys it too
5 January 2022
clothes were faded
5 January 2022
Reply from True Vintage
Hi,
Sorry to hear there has been an issue with your order.
Please get in contact with us at info@truevintage.com and can look into this for you.
Many thanks,
True Vintage Support Team
Needed a change of size & everything…
Needed a change of size & everything was dealt with quickly & efficiently
4 January 2022
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