True North Mortgage Reviews 

4,960
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, knowledgeable, and professional throughout the entire mortgage process. Many people note that agents go above and beyond to secure competitive rates while keeping communication clear and transparent from start to finish. Clients consistently feel supported, respected, and well-informed when handling their home financing and refinancing needs. Some reviewers were not happy with communication issues, noting unexpected delays and a lack of proper follow-through from certain agents. A few consumers also mentioned experiencing difficulties regarding unanswered inquiries, unhelpful service, and prolonged waiting times for loan approvals.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, patience,... See more

Service

Reviewers mention positive feedback about service, highlighting outstanding and professional experiences from... See more

Customer service

People report positive experiences with customer service, highlighting representatives who communicate... See more

Response time

Reviewers highlight positive aspects of response time, noting that agents are consistently available and... See more

Price

Consumers find price to be positive and consistently praise the competitive rates obtained. Reviewers note... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We highly recommend Madhur (Maddy) Tyagi from True North Mortgage. From start to finish, he was extremely knowledgeable, responsive, and transparent. Maddy secured us the lowest rate available and pat... See more

Company replied

Rated 5 out of 5 stars

Dana Piché of True North Mortgage is literally the Mortgage whisperer . She not only held our hands throughout the whole process but was able to deal with TD respectfully and considerately( they on... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Very knowledgeable- Raj Parikh did an outstanding job as our Mortgage Broker. He went above and beyond to help us, doing everything he could to get the best outcome for us. His dedicati... See more

Company replied

Rated 5 out of 5 stars

A huge thank you to Manthan Patel for his services with True North Mortgage. We are incredibly grateful to work with him. Throughout our journey together we have always felt supported, heard and res... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

True North Mortgage is one of Canada's leading mortgage brokers. We're the best of bank and broker. We have locations so that you know where we are. We're connected with all banks, not just one. And we pass along our volume discount to get your mortgage rates even lower. Apply online or visit one of our locations!


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(4,960)

106 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

👋 Samarth Mehrotra (Sam) True North Mortgage

I would like to, personally thank Samarth Mehrotra (Sam) from True North Mortgage.
I was amazed by your professionalism, your honesty and all-around pleasant conversation. If you’re even slightly interested in renewing your mortgage, I highly recommend this man he got me a best deal better than I can find anywhere else. I owe you a Tim Hortons donuts coffee card. Honestly, you’ve been amazing to deal with. I highly recommend you use him. Douglas

22 March 2026
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Douglas,

Thank you for leaving a review. We're glad Sam had the opportunity to help you with your mortgage needs. We appreciate your business and support. If there is anything we can do to help, please reach out!

Thank you, True North Team

Rated 5 out of 5 stars

Landon: trustworthy expert from downtown Calgary

I was very impressed with Landon from the downtown Calgary location. He was extremely knowledgeable and honest. It’s so refreshing to hear someone who truly has my best interests at heart.

27 February 2026
Unprompted review
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Reply from True North Mortgage

Hi Doreen,

Thank you for leaving a review. We're glad Landon had the opportunity to help you with your mortgage needs. We appreciate your business and support. If there is anything we can do to help, please reach out!

Thank you, True North Team

Rated 5 out of 5 stars

Working with Madhur was a great…

Working with Madhur was a great experience. I strongly recommend Tru North Mortgage to everyone!

27 January 2026
Unprompted review
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Reply from True North Mortgage

Hi Dilek,

Thank you for your kind words regarding Madhur. We're thrilled to know they always provide the best customer service and are always communicative and attentive. If there is anything we can do to help, please reach out!

Thank you, True North Team

Rated 5 out of 5 stars

Great experience with True North…

Great experience with True North Mortgage and more importantly Robert Dang who was knowledgeable but also personable. Robert was able to answer all my questions with detail. What really stood out about Robert was his quick responses and availability. A truly remarkable experience. I would recommend True North Mortgage and Robert in the future.

16 March 2026
Unprompted review
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Reply from True North Mortgage

Hi Nicholas,

Thank you for leaving a review. We're glad Robert had the opportunity to help you with your mortgage needs. We appreciate your business and support. If there is anything we can do to help, please reach out!

Thank you, True North Team

Rated 5 out of 5 stars

Outstanding Mortgage Agent Experience!

I can’t say enough about the incredible service I received from William Dang, our mortgage advisor. From our very first conversation, he really took the time to truly understand my needs, answer all my questions, and guide me through every step of the mortgage process with patience and clarity.

His expertise and attention to detail made what could have been a stressful experience feel smooth and manageable. He was always quick to respond, explained complex terms in a way I could easily understand, and went above and beyond to secure the best possible rate for me as well as get a lawyer's discount too.

Thanks to William and True North Mortgage, I felt confident and supported from start to finish. I would highly recommend them to anyone looking for a knowledgeable and trustworthy mortgage company.

10 March 2026
Unprompted review
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Reply from True North Mortgage

Hi Bipraraj,

Thank you for taking the time to share your experience with William! We hope that you are more than happy with our services and never hesitate to call if you have any further questions!

Thank you, True North Team

Rated 5 out of 5 stars

Rashpreeth provided excellent service…

Rashpreeth provided excellent service during my mortgage process. She was very responsive, professional, and made sure everything was completed on time. I would definitely recommend her to anyone looking for a mortgage broker. 👍

9 March 2026
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Jinil,

Thank you for sharing. We're glad that Rashpreeth was able to provide you with excellent customer service and helped with your mortgage needs. If there is anything we can do to help, please reach out!

Thank you, True North Team

Rated 5 out of 5 stars

Best Service from True North Mortgage!

We used True North on our recent purchase and it was the best experience we have ever had with a mortgage broker. Joyce Lee was absolutely fantastic and on top of everything! We were in great hands and I would highly recommend her and True North. Will never use another brokerage again!

15 September 2025
Unprompted review
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Reply from True North Mortgage

Hi Salvina,

Thank you so much for your amazing feedback. We're so happy to hear Joyce ensured a great experience. If there is anything we can do to help, please reach out!

Thank you, True North Team

Rated 5 out of 5 stars

Great Experience

We had an excellent experience working with Ashton Bennett and his team. From start to finish, the process was handled with professionalism, transparency, and efficiency.

Ashton took the time to clearly explain our options, answered all of our questions promptly, and ensured we understood each step of the process. We especially appreciated how responsive and proactive he was; it made what can often be a stressful experience feel smooth and well-managed.

Thanks to their guidance, we were able to secure very competitive terms and close without any issues. We would absolutely recommend them to anyone looking for a knowledgeable and reliable mortgage professional.

2 March 2026
Unprompted review
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Reply from True North Mortgage

Hi Paul,

Thank you so much for your amazing feedback. We're so happy to hear Ashton ensured a great experience. If there is anything we can do to help, please reach out!

Thank you, True North Team

Rated 5 out of 5 stars

I worked with Nav Khipal to finance the…

I worked with Nav Khipal to finance the purchase of a property. This is the second time I've worked with Nav - she provided excellent service, she was very responsive to anything that came up, and her communication skills were excellent! I would definitely recommend Nav if you are considering True North!

26 February 2026
Unprompted review
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Reply from True North Mortgage

Hi Lynn,

Thank you for choosing us for your mortgage needs. It's amazing to hear feedback from our clients. Nav truly is an outstanding agent. If there is anything we can do to help, please reach out!

Thank you, True North Team

Rated 5 out of 5 stars

Good Service

Recently, Ben Skerrett of TNM has helped me with refinancing options and the entire process was dealt with efficiently and professionally, and in a timely fashion to ensure the closing date was met! For this, I just want to thank Ben and prior to him, Dave Church was the guy who started the process with me, and all the same, Dave too is very professional and diligent to assist me in walking through the requirements and options. For this again, many thanks to TNM for providing these two great guys who take their work with their clients seriously enough! Well, done, Ben! I do appreciate your services rendered to me very much! And I would recommend TNM to anyone requiring their mortgage services!

17 February 2026
Unprompted review
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Reply from True North Mortgage

Hi Victor,

We're so thrilled to hear! Your business and support are truly appreciated. Thank you for taking the time to share your experience with Ben. If there is anything we can do to help, please reach out!

Thank you, True North Team

Rated 5 out of 5 stars

Pranay helped us immensely and honestly…

Pranay helped us immensely and honestly saved us from a tough situation. We were worried we’d end up with a very high interest rate or have to go with private lenders, but he secured a competitive rate and gave us a couple of solid options with A lenders to choose from.

In our most stressful time, we called him and explained our situation, and within a day and a half he helped us submit our documents and reviewed everything with us to put us at ease. We were so, and are still, so grateful.

From the very first call, Pranay was incredibly available and responsive. He would take our calls morning or night, communicated quickly, and kept everything clear and on track. He was professional throughout, and nothing ever felt like a problem. He made the whole process easy and stress free. We genuinely felt at ease knowing he was handling it.

We are so thankful we called True North Mortgage, and even more thankful we had the pleasure of working with Pranay. Highly recommend.

29 January 2026
Unprompted review
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Reply from True North Mortgage

Hi Johnson,

Thank you for your kind words regarding Pranay. We're thrilled to know they always provide the best customer service and are always communicative and attentive. If there is anything we can do to help, please reach out!

Thank you, True North Team

Rated 5 out of 5 stars

Dana Piché of True North Mortgage is…

Dana Piché of True North Mortgage is literally the Mortgage whisperer . She not only held our hands throughout the whole process but was able to deal with TD respectfully and considerately( they on the other hand were neither.. main reason why we chose True North) . Kudos to True North and their most dedicated employee Dana Piché.. always bringing respect, knowledge and consideration to the table. Merci😘

2 February 2026
Unprompted review
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Reply from True North Mortgage

Hi Anna,

Thank you for leaving a review. We're glad Dana had the opportunity to help you with your mortgage needs. We appreciate your business and support. If there is anything we can do to help, please reach out!

Thank you, True North Team

Rated 5 out of 5 stars

Great experience with True North where TD kept telling me no

Traditional banks kept telling me my credit rating was too bad, that I couldn't qualify to remortgage the home I am in, even though I have an existing mortgage. TD wouldn't budge on helping me with the high payments. So I reached out to True North, Ryan my broker was amazing, he got me an amazing deal with another institution and my payments are now manageable again. Thank you Ryan.

5 January 2026
Unprompted review
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Reply from True North Mortgage

Hi M. DeBalsi,

Thank you for leaving a review. We're glad Ryan had the opportunity to help you with your mortgage needs. We appreciate your business and support. If there is anything we can do to help, please reach out!

Thank you, True North Team

Rated 5 out of 5 stars

Very easy and great to deal with.

Peter was a true pleasure to deal with. Fast and very professional.

30 January 2026
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Ryan,

Thank you for leaving a review. We're glad Peter had the opportunity to help you with your mortgage needs. We appreciate your business and support. If there is anything we can do to help, please reach out!

Thank you, True North Team

Rated 5 out of 5 stars

Antoniette McDonald got me an approval no one else could

Words cannot describe how incredible Antoniette McDonald has been. After wasting close to a month of my time trying to get an approval with my bank and with a different broker, I reached out to True North and was connected to Antoniette. She got to work right off the batt. She explained the mortgage approval process and communicated everything with an immense level of kindness and respect. Being a first time home buyer, the entire mortgage approval process is all new to me and I had a LOT of questions. Antionette answered all of my questions and re-assured me when I got over-whelmed during the process as my file was extremely complicated. Antoniette was genuinely right there with me every step of the way- going above and beyond to get me an approval. Not only did she do what two other banks couldn’t, she got me TWO separate approvals- one of which with a competitive prime rate.

I would not have been able to purchase my first home without Antoniette.

If you’re unfamiliar with the mortgage approval process or have been given the run-around with banks like I have myself, I highly recommended reaching out to Antoniette McDonald as I know first hand that she will put in the work to get you an approval.

19 January 2026
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Jasmine,

Thank you for leaving a review. We're glad Antoniette had the opportunity to help you with your mortgage needs. We appreciate your business and support. If there is anything we can do to help, please reach out!

Thank you, True North Team

Rated 5 out of 5 stars

Thank you, Brett!

I had an excellent experience working with my mortgage agent Brett at True North. As a first-time home buyer, I had many questions and uncertainties, but he went above and beyond to guide me through every step with patience, clarity, and professionalism.

Brett was incredibly responsive, transparent, and always took the time to explain my options in a way that made me feel confident and informed. His client-focused approach and genuine care made the entire process smooth and far less stressful than I expected.

I’m truly grateful for his support and dedication, and I would not hesitate to recommend Brett to anyone looking for a knowledgeable, trustworthy and supportive mortgage professional. Thank you, Brett!

22 January 2026
Unprompted review
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Reply from True North Mortgage

Hi Sheila,

Thank you for your review. We love the work we do, and we truly appreciate hearing from our clients! Brett works hard to ensure a seamless experience for their clients. If there is anything we can do to help, please reach out!

Thank you, True North Team

Rated 5 out of 5 stars

I highly recommend Manoj Gortha

I highly recommend Manoj Gortha! Manoj is very professional, knowledgeable and communication was excellent!

23 January 2026
Unprompted review
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Reply from True North Mortgage

Hi Angela,

Thank you for your review. We love the work we do, and we truly appreciate hearing from our clients! Manoj works hard to ensure a seamless experience for their clients. If there is anything we can do to help, please reach out!

Thank you, True North Team

Rated 5 out of 5 stars

Thank you

Karamjeet Singh
We are incredibly grateful for the help and support we received from Karamjeet Singh. From the very beginning, we truly couldn’t have asked for better assistance, and I highly recommend Karamjeet Singh.

18 January 2026
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Laura,

Thank you for your review. We love the work we do, and we truly appreciate hearing from our clients! Karamjeet works hard to ensure a seamless experience for their clients. If there is anything we can do to help, please reach out!

Thank you, True North Team

Rated 5 out of 5 stars

Working with Elizabeth Hewes is a pleasure

Working with Elizabeth Hewes was an exceptional experience from start to finish. Beyond her deep industry knowledge and meticulous attention to detail, what stood out most was how personally invested she was in helping me reach the right outcome. She took the time to understand my goals, checked in regularly, and made sure I always felt informed and confident at every stage. Elizabeth anticipated next steps before I even had to ask, and her clear, thoughtful guidance made the entire process remarkably smooth. It’s rare to find someone who combines this level of expertise with such genuine care for her clients. I’m truly grateful for her support and would recommend her without hesitation.

18 December 2025
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Tom,

Thank you for your review. We love the work we do, and we truly appreciate hearing from our clients! Elizabeth works hard to ensure a seamless experience for their clients. If there is anything we can do to help, please reach out!

Thank you, True North Team

Rated 5 out of 5 stars

Overall

Overall, from customer service perspective, onboarding my mortgage onto True North Mortgage was great. In comparison to my other mortgage provider, working with Dana from TNM, she was very attentive / communicative and gave me a true sense of wanting my business, not to mention a better rate. I'll be looking to work with TNM in the future for my mortgage needs.

9 January 2026
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Andrew,

Thank you for your review. We love the work we do, and we truly appreciate hearing from our clients! Dana works hard to ensure a seamless experience for their clients. If there is anything we can do to help, please reach out!

Thank you, True North Team

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