Trueluck is a great online casino with a smooth and user-friendly experience. The games load fast, the platform feels reliable, and everything is clearly laid out. Payments are quick and hassle-free,... See more
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I asked then several times to close my account for a lifetime. Everytime they pushing me to play more. I dont anderstand the rules, if i want to close My account for a lifetime because i gamble mor... See more
Company replied
I like trueluck casino because thwy have many slot games to play and they give some small bonusses sometimes by collecting points. Not all casinos have that and that is just the small thing people lik... See more
U can trust Trueluck casino, the withdrawel is fast and the communication is very good. A lot off nice games and i recommand this casino 100%
Company details
Written by the company
Welcome to Trueluck Casino, where real fortune begins! Whether you’re chasing big wins on slots, testing your strategy at online casino tables, or enjoying live dealer games, we’ve got it all. With over 10,000+ games, top providers and a €4,000 + 175 FS welcome bonus, your adventure starts now. Enjoy fast, secure withdrawals, crypto payments, and VIP rewards that take your gameplay to the next level. Licensed and trusted, Trueluck delivers fair play, non-stop action, and endless chances to win. Join Trueluck Casino today and play big!
Contact info
Amsterdam, Netherlands
- support@trueluck.com
- trueluck.com
Breach of guidelines
Very good casino
11 June 2026
Unprompted review
Good but i hope i get also win something
9 June 2026
Unprompted review
Reply from Trueluck Casino
Dear Renata,
Thank you for your review. We’re glad to hear that your experience has been good so far.
We understand your point, and while outcomes can vary as games are based on random results, we truly hope your experience continues to be enjoyable and rewarding.
If there’s anything we can improve to make your experience even better, we’d really appreciate your feedback. Please feel free to reach out to our support team via live chat or email at support@trueluck.com if you need any assistance.
Best regards,
Trueluck Team
I asked then several times to close my…
I asked then several times to close my account for a lifetime. Everytime they pushing me to play more.
I dont anderstand the rules, if i want to close My account for a lifetime because i gamble more than i can afford just close it and dont push me to gamble more.
6 June 2026
Unprompted review
Reply from Trueluck Casino
Dear Vural,
Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations.
We are very concerned to hear about your request for a permanent account closure and the situation you described. Requests related to account closure, especially for personal reasons, should always be handled with the utmost care and without encouraging further activity.
We kindly ask you to contact our support team via live chat or email at support@trueluck.com so we can prioritize your request and ensure your account is closed as requested.
We would appreciate the opportunity to follow up with you once this is resolved.
Best regards,
Trueluck Team
Good casino
Good casino , only payouts takes really long. In the beginning 24 hours, now it’s more than 3 days.
7 May 2026
Unprompted review
There has been no response to my emails…
There has been no response to my emails regarding a claim/payment for weeks.
Initially, they respond politely and indicate they will look into it. Subsequently, you hear nothing more about it.
If they respond and make the payment, I will update my review.
26 May 2026
Unprompted review
Reply from Trueluck Casino
Dear Player,
Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations.
We are sorry to hear about the lack of response regarding your claim and payment. Delays in communication, especially over an extended period, are not the level of service we aim to provide.
We would like to investigate your case in detail, including your previous email correspondence, to understand what caused the delay and ensure your request is properly addressed.
If you require further assistance or would like to follow up on your case, please contact us via live chat or email at support@trueluck.com. We would appreciate the opportunity to resolve this matter and provide you with a clear update.
Best regards,
Trueluck Team
Be carefull this casino is a scam
26 May 2026
Unprompted review
Reply from Trueluck Casino
Dear Mustafa,
Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations.
We are sorry to hear that you feel this way. We take such concerns seriously and would like to better understand what led to your impression.
We would appreciate the opportunity to review your case in detail and address any issues you may have encountered.
If you require further assistance or would like to share more information, please contact us via live chat or email at support@trueluck.com. We would be glad to follow up with you.
Best regards,
Trueluck Team
Great games and many wins
20 May 2026
Unprompted review
Nicenicenice
19 May 2026
Unprompted review
They unpuposly keep withdrawls in…
They unpuposly keep withdrawls in pending so you cancel it and gamble it all away.
I tested it and its always more then 2 days and up to 5 before you payed out.
When the casino was new they did not make you wait long but it is a tratigy to atttract gamblers.
Now you wait super long and a good chance you rollback you winnings that way you keep losing and they lose no money.
13 May 2026
Unprompted review
Reply from Trueluck Casino
Dear Said,
Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations.
We understand your concerns regarding withdrawal processing times and how this may feel frustrating. We have carefully reviewed situations like this, and withdrawal requests may sometimes remain pending due to internal processing times, security checks, or payment provider procedures. However, we recognize that delays should not create confusion or negatively impact your experience.
Please note that withdrawals are never intentionally delayed to influence player behavior. Our goal is to ensure all transactions are processed securely and in accordance with required procedures.
We would like to review your case in detail and provide you with clear information regarding your withdrawals. Please contact our support team via live chat or email at support@trueluck.com so we can assist you further.
We would appreciate the opportunity to follow up with you once the issue is fully resolved.
Best regards,
Trueluck Team
U can trust Trueluck casino
U can trust Trueluck casino, the withdrawel is fast and the communication is very good. A lot off nice games and i recommand this casino 100%
14 May 2026
Unprompted review
Horrible experience here
Horrible experience here. I asked to be permanently excluded but was not allowed to do so leading to huge financial loss.
I have emailed almost everyday to come to a conclusion and no one even bothers to respond and when they do they tell me I’ve to wait 6 months to hear back,
The stress this company has put me through and the financial pressure they’ve put me through is unmatched.
Please don’t use this company for your own mental health.
Update: In response to your reply that’s insulting. I have now sent 10 emails since last week and not one single response so your generic reply saying to contact support is no help.
1 January 2026
Unprompted review
Reply from Trueluck Casino
Dear Player,
Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations.
We take matters related to self-exclusion very seriously, and we are truly concerned to hear about your situation. We have carefully reviewed cases like this, and requests for permanent exclusion should be handled promptly and in accordance with responsible gaming policies. Delays or lack of communication are not the level of service we aim to provide.
Please note that certain procedures and verification steps may sometimes affect processing times, but this should never prevent timely support, especially in sensitive cases such as yours. Your feedback regarding the lack of response and the impact on your well-being is taken very seriously, and we will address this internally.
We strongly encourage you to contact our support team again via email at support@trueluck.com or live chat, marking your request as urgent, so it can be escalated and reviewed without further delay.
We would appreciate the opportunity to follow up with you once the issue is fully resolved.
Best regards,
Trueluck Team
I would highly recommend this website
I would highly recommend this website . Quick payouts and response ⭐️
4 May 2026
Unprompted review
shity Casino
they dont close your account, and they lock you in and take your money, stay away!!!!!!!!!!!!!!!!
my response after 3 month of trying :
Casino VIP Chat :
Your manager will get back to you as soon as possible. Please allow a bit more time — you haven’t been forgotten, and we truly appreciate your patience!
She will be on shift today in a few days and will contact you.
3 May 2026
Unprompted review
Reply from Trueluck Casino
Dear Ali,
Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations.
We are very concerned to hear about the difficulties you’ve faced with your account closure request and the delays in communication. This is not the level of service we aim to provide, and we understand how frustrating this situation must be, especially after multiple attempts over an extended period.
Account closure requests should always be handled promptly and with priority. We take your feedback seriously and are reviewing such cases internally to ensure that delays like this do not happen again.
We kindly ask you to contact our support team via live chat or email at support@trueluck.com once more so we can escalate your case immediately and ensure it is resolved without further delay. We would also appreciate the opportunity to follow up with you once everything is completed.
Best regards,
Trueluck Team
Bad experience
First of all for trustpilot please do not remove the genuine reviews that helps others.
As per my experience with trueluck. I have seen the communication is very late or being ignored. Winning rate is very low that means you lose more money playing and wanting to get your lost money back.
16 April 2026
Unprompted review
Reply from Trueluck Casino
Dear Bhuvan,
Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations.
We understand your concerns regarding communication delays and overall gameplay experience. Please note that our games, including slots and live casino, operate on certified random systems, meaning outcomes are not controlled and can vary for each player. However, we recognize that this can sometimes feel frustrating, especially during less favorable sessions.
Regarding support, we acknowledge that delayed responses are not acceptable, and our team is actively working to improve response times and provide clearer, more consistent communication.
If you have any unresolved issues or would like us to review your experience in more detail, please contact our support team via live chat or email at support@trueluck.com. We would appreciate the opportunity to assist you and improve your experience.
Best regards,
Trueluck Team
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