Truelovekeepsakes Reviews 18

TrustScore 4.5 out of 5

4.5

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Company details

  1. Jewelry Designer

Written by the company

Handmade, pure silver jewellery capturing Fingerprints, Handprints/Footprints and Paw Prints for you to wear and treasure. Silver keepsake jewellery, personalised to your requirements. We offer charms, chains, bracelets, cufflinks and much more. We work with Funeral Directors to capture the Fingerprints of loved ones to create a piece of memorial jewellery for family member(s) to treasure. We take pride in offering a professional service and everything we create is handmade with love, here in Birmingham, UK.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

18 reviews

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1-star

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Rated 5 out of 5 stars

10 out 10 for Truelovekeepsakes

The website is easy to navigate, you can see all the products to choose from. The selection is very good and prices are reasonable. The ordering process is straight forward. My gift arrived on time in a beautiful gift box. True love keepsakes is a fantastic company.

1 December 2025
Rated 5 out of 5 stars

Exceptional!

Loretta has been fantastic to deal with and communication was great following some questions I had. Products worked. Happy

13 June 2025
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Reply from Truelovekeepsakes

Thank you so much for taking the time to leave a review. I am happy that the handprint kit worked for you. Kind regards

Rated 5 out of 5 stars

Beautiful necklace we received

Beautiful necklace we received, unfortunately the necklace broke but was very quick to replace along with apologies. The new necklace is just perfect and cannot fault it along with the exceptional service I received couldn’t be happier with our purchase.

12 May 2025
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Reply from Truelovekeepsakes

Thank you Melanie for reaching out when there was a problem with your order. I'm happy to hear you were pleased with how it was rectified. I appreciate you taking the time to leave a lovely review.

Rated 5 out of 5 stars

Another very satisfied customer

2nd time of purchasing from TrueLoveKeepsakes and once again am a very satisfied customer.
Love the really personal touch and Loretta's attention to detail to ensure the purchase is exactly right.
Love the charm bracelet with thumbprints - fits perfectly and am so pleased with the end result. Thank You!

8 July 2024
Unprompted review
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Reply from Truelovekeepsakes

Thank you so much for your lovely review. I appreciate you coming back and placing another order. It was a pleasure to make your fingerprint bracelet - it's such a sentimental keepsake.

Rated 5 out of 5 stars

Fantastic service very personal and…

Fantastic service very personal and superb quality necklace with great detail so glad I went with Lorreta with keepsake.

13 February 2024
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Reply from Truelovekeepsakes

Thanks for taking the time to leave a lovely review

Rated 5 out of 5 stars

Good service

It was a quick and efficient service.

16 January 2024
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Reply from Truelovekeepsakes

I'm please you were happy with the service you received. Thank you for taking the time to leave a review!

Rated 5 out of 5 stars

Great service, lovely product

Easy to order and very helpful. My lovely necklace was delivered fast and packaged beautifully 😍. Great service, lovely product - what more can I say, I will be back to buy again 😊.

27 November 2023
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Reply from Truelovekeepsakes

I'm so happy to hear you were pleased with your necklace. Thanks for leaving such a lovely review!

Rated 5 out of 5 stars

Truelove keepsakes

Truelove keepsakes have created a beautiful bespoke piece of jewellery for me, keeping my personal wishes at the forefront of the process. Loretta was a professional from the start and provided a sensitive and sympathic service in the light of my personal grief at the loss of my dear mother. I was involved in every aspect of the design of my keepsake jewellery. Highly recommended

23 April 2023
Unprompted review
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Reply from Truelovekeepsakes

Julia, it was an absolute pleasure to create such a special piece in memory of your mother. Getting you know you and the relationship you had with your mother, made making the charm, even more special. Thank you for entrusting me to make you such a precious keepsake. Take care.

Rated 5 out of 5 stars

Great

Great item - delivered quickly and very well packaged - very happy!

11 June 2023
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Reply from Truelovekeepsakes

Thank you so much for taking the time to leave a lovely review. I'm very happy to hear you were pleasd with the item, packaging and delivery.

Rated 5 out of 5 stars

Highly recommend

I couldn't recommend this company enough, not only were they fantastic at responding to my request. They phoned me to put my mind at rest. I sadly lost my Grandad and wanted copies of his handprint. The prints have turned out great. Thank you so much.

23 February 2023
Unprompted review
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Reply from Truelovekeepsakes

Thank you so much for your lovely review. I'm happy to hear I was of help at such a difficult time and very glad to hear the prints came out great.

Rated 5 out of 5 stars

Order arrived promptly and worked…

Order arrived promptly and worked really well for what was needed. So much easier than getting ink everywhere trying to take a print!

16 August 2022
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Reply from Truelovekeepsakes

That's brilliant to hear! Thank you for your feedback and review.

Rated 5 out of 5 stars

Excellent service I am so grateful

I am so grateful to have discovered Loretta's business when I searched for memorial jewelry following the devestating unexpected loss of my husband early this year. Loretta sent the print kit directly to the funeral home and kept me up to date when she first received the prints back and patiently waited until I was ready to discuss my order. We discussed the order over text,email and talked over the phone. I found interacting with Loretta easy, she is kind and was very sympathetic of my situation. Excellent communication throughout the process. I bought 4 bracelets (a bracelet for each of my children and myself) and a heart necklace, all with my husband's fingerprints and custom messages on the back.
These peacies mean the world to us.
I am thankful for her service and I highly recommend.

14 July 2022
Unprompted review
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Reply from Truelovekeepsakes

I'm so very happy the charms will bring some comfort to you and your family. Thank you so much for entrusting me to make such precious pieces for you all.

Rated 5 out of 5 stars

Beautiful Dog Paw Print Charm

I have loved Loretta's work for a long time, I recently ordered a charm with my dog's paw print. Communication was brilliant, fast service and a beautiful final product. Something I can treasure forever!
Loretta works to a really high standard and I am over the moon with my charm!

3 June 2022
Unprompted review
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Reply from Truelovekeepsakes

Thank you so much for your kind words Leonie. I'm so very happy I got to make something so special for you to treasure.

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