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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers frequently express dissatisfaction with the product quality, noting that items often differ significantly from their online descriptions and are made from cheap, substandard materials. Many also report issues with sizing, finding products to be incorrectly sized or inconsistent. Reviewers also highlight significant problems with the delivery service, citing long waiting times and unreliable tracking information. Furthermore, consumers are unhappy with the return policy and refund process, which they describe as difficult and prolonged, often involving unexpected costs for returns and delays in receiving their money back.

What people talk about most

Product

Reviewers mention negative feedback about product quality. Customers consistently report issues with... See more

Quality

People report negative experiences with quality, expressing widespread disappointment. Many reviewers... See more

Return policy

Reviewers highlight negative aspects of the return policy. Customers consistently report a difficult and... See more

Refund

Clients share negative opinions on refund. Many customers report significant difficulties in obtaining... See more

Delivery service

Customers consistently note negative experiences with delivery service. Many reviewers report long wait... See more

Based on these reviews

Rated 1 out of 5 stars

Ordered 2 pairs of shorts in same size but they were completely different sizes. Must be over a month and at least a dozen emails to try and sort out a refund or replacement. Allegedly they have se... See more

Rated 1 out of 5 stars

Absolutely shocking product they discount on multi purchases to draw you in and claim to be as good as market leaders .I purchased three pairs of shorts in the same size all of them were totally diffe... See more

Rated 1 out of 5 stars

Arguably the worst company I have ever purchased from, an utter Chinese drop ship scam. Shorts were the worst quality I have ever seen, their claim to have reverse engineered the Galvin Green shorts i... See more

Rated 1 out of 5 stars

Ordered 2 pairs golf shorts and 2 belts on 26/8/25. By 6/9 still no notification of delivery and emailed to complain. By 12/9 nothing had changed and this despite their website quoting 5-7 day delive... See more

Rated 1 out of 5 stars

The marketing department is amazing, you are tricked into thinking the products are great, at best, better then what you already have. The reality, they are dreadful, and the price they ate trying to... See more

Rated 1 out of 5 stars

A company which is not transparent nor trustworthy. From start to finish was a dreadful experience. Their products are sub-par at the very best bordering on tat. They quite clearly operate out of Chin... See more

Rated 1 out of 5 stars

This company is a SCAM!!! I ordered from the in April took 3 weeks to even show tracking info and it eventually showed package delivered but I received nothing. I emailed them multiple times(there is... See more

Rated 1 out of 5 stars

Ordered golf trousers 20 days ago, have not turned up, given tracking Number that doesn't exist, they just say they can't do anything about deliveries. Scam job methinks. People beware.

Rated 1 out of 5 stars

I wish id read the other reviews as my experience has been the same as others...truly awful. The products are cheap rubbish and after protracted argument to get a refund I sent my return (to their ran... See more

Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY!! Too many issues to write about here but to break it down I received one pair of shorts instead of three & they were awful - pocket was stitched to waistband so couldn’t... See more

Rated 1 out of 5 stars

Appalling service and quality. The sizing is terrible, the shorts took an age to arrive then came without any labels or paperwork. Customer service string you along, claim they have not received the r... See more

Rated 1 out of 5 stars

Absolutely awful quality shorts, which took three weeks to arrive. Then took a month - and a total of 26 emails - to get my money back. I only carried on asking for a refund because I got so annoyed w... See more

Rated 1 out of 5 stars

Delivery took an age and shorts delivered bore no resemblance to ones advertised, not going to waste more time trying to return or obtain refund,avoid this company. Just hope this review saves others... See more

Rated 1 out of 5 stars

Absolutely agree with all the other reviews. DO NOT USE THIS COMPANY! Ordered 2 pairs golf trousers in April arrived 7 weeks later, both wrong size sent! Returned to the Florists in Fareham after roug... See more

Rated 1 out of 5 stars

I ordered 3 pairs of shorts on 29th June still not arrived on 8th August - I have requested a refund numerous times but they just keep fobbing me off - DO NOT USE THIS COMPANY- you’ll only regret it... See more

Rated 1 out of 5 stars

Do not deal with this company. I ordered what they claimed was a size 34 pair of shorts. What was delivered was sub standard and faulty, the zippers were broken and when I measured the waist, it was a... See more

Rated 1 out of 5 stars

I had to leave one star or I could not startt my review. This is a shocking company, stay well clear. I ordered 3 XL shirts which arrived as the size of medium. I contacted them early June 2024 t... See more

Rated 1 out of 5 stars

Worst experience ever. The return process is a nightmare. The only address provided was in China and would cost hundreds of dollars in shipping cost which the company said would be my responsibility.... See more

Rated 1 out of 5 stars

Ordered 3 pairs of shorts, delivery took ages and when they finally arrived the quality was awful, cheap nasty material and the sizes are ridiculous, probably based on overseas sizes if you get my dri... See more

Rated 1 out of 5 stars

I bought two pairs of golf shorts on their buy 1 get 1 free deal. The marketing is slick but the product is rubbish. The shorts are two completely different sizes neither of which fit. The material is... See more

Rated 1 out of 5 stars

Terrible product. Trousers arrived after 2 weeks. They look nothing like advertised. Stitching loose on both pairs. No point trying to return them, as the reviews indicate that is a waste of time. Ple... See more

Rated 1 out of 5 stars

From order process to delivery. Absolute shambles! Product quality inferior! They take a pop at companies like Druids - waited for over a month and couldn’t be bothered to send back, straight in the b... See more

Rated 1 out of 5 stars

If I could give zero stars I would! Awful quality trousers, and I'll certainly never wear them. Quality is awful, cut is awful. Given what I've read on here regarding the reruns process, I'm not even... See more

Rated 1 out of 5 stars

Do not use this company! The quality of the clothes is just disgraceful. Took ages to be delivered and now even after they have been returned well over a week (with signed proof) they are refusing to... See more

Rated 1 out of 5 stars

Absolutely awful product, AVOID! This is nothing more than a clever marketing ploy/scam. They claim to be selling a premium product with the same quality of the leading brands at a fraction o... See more

Rated 1 out of 5 stars

Just received 3 pairs of golf shorts. To say the quality is poor is overstating it. Paper thin material , poor pocket depth. Can be bothered with the hassle of returning so gonna bin them, it's all th... See more

Rated 1 out of 5 stars

Placed order 4 days ago and still have not had a shipping confirmation nor can I track the item. Would be nice to get some update on progress!? Will cancel payment unless i hear within 24hrs

Rated 1 out of 5 stars

This company is a complete fraud. Do not waste your money on their products. They are nothing like advertised. Their return/refund process is completely in their hands, and they are not responding to... See more

Rated 1 out of 5 stars

The 2 for one price and their adverts make the product look good. After 3 weeks of enquiries trying to trace the company, I received the cheapest quality of rubbish that you could imagine. Made in C... See more

Rated 1 out of 5 stars

DO NOT BUY ANYTHING FROM THIS COMPANY! The Instagram and all other social media adverts show a quality product but what they do not disclose is how bad the customer service is. Upon read... See more

Rated 1 out of 5 stars

Stay away from this company at any cost I ordered three shirts the material is crap And I got the wrong size no refund no customer service complete scam

Rated 1 out of 5 stars

These are awful, the bag they came in was better than the shorts, so I wore that, I think they are spending more on bullshit than the shorts, DO NOT BUY THEM!!!!!

Rated 1 out of 5 stars

Awful shirts, bad fit, look like something you would wear at a fancy dress party. Another online company that rips you off and you have to return to China. Waste of money and a scam company

Rated 1 out of 5 stars

DO NOT purchase from this little liar.. I order some shorts, that were made out of the cheapest material I have ever seen. I asked for a refund and he (Kiane) kept replying offering a discount.... See more

Rated 1 out of 5 stars

Everything is the worst about this company and this website. I don't think I'm going to get my refund, as they are not responding to any of my emails. Their phone number also don't work. Such a fraud.... See more

Rated 1 out of 5 stars

Would not even give 1 star. I am raising athletes in the recruitment process and thought this company would be great. HORRIBLE, clothing is 4 sizes to small, itchy, and the fabric is not as describ... See more

Rated 1 out of 5 stars

AVOID Quality is absolutely shocking. Asked to return and it took about 6 emails for them to give me the returns address. Sent back over 6 weeks ago and still no refund. Dreadful.

Rated 1 out of 5 stars

Avoid, avoid, avoid. I ordered a polo neck muscle fit jumper in size XL. I am not size XL but ordered this as I could not find a size guide. The delivery was slow and the jumper was tiny when I tried... See more

Rated 1 out of 5 stars

They sent the wrong size and then expected me to pay for the return ! No pre paid label - quality lols very dubious too - avoid!

Rated 1 out of 5 stars

Delivery takes so long. If you email them, all they keep saying is that it’ll take 5 - 10 days. The delivery service is terrible. Please don’t purchase. Waste of time

Rated 1 out of 5 stars

DO NOT BUY THESE SHORTS. Terrible quality and terrible sizing! Tried contacting for a refund with no response. DO NOT BUY THIS PRODUCT!

Rated 1 out of 5 stars

DO NOT BUY!!! Paid £78 for joggers and a pair of shorts. Never received. Been chasing customer services.

Rated 1 out of 5 stars

Hi this is very stressful the goods arrived with no tags on the items with the size label cut out of one of the shorts and two different sizes please advice what your going to do about this as I find... See more

Rated 1 out of 5 stars

Avoid these guys like the plague. Saw their advert and thought “yeah, I’d like a couple of nice pairs of golf shorts for £50, why not give a little, unknown company a go”.... See more

Rated 1 out of 5 stars

I bought 5 pairs of pants from them I threw them right in the trash (polyster garbage) this website is a scam

Rated 1 out of 5 stars

This website is a scam. They say products arrive in 2-5 days in the uk but they’re shipped from china and weeks later and I’ve still not received anything. Extremely poor

Rated 1 out of 5 stars

I placed an order and they don’t tell u it is shipping from China on some weird delivery company. I can’t track it and has now been 3 weeks. Wish I knew this before do not buy from them.

Rated 1 out of 5 stars

So, so bad. Sizes are all over the place. Bought two pairs of shorts, both the same but different colours, same sizes but do not fit as the same sizes. Also ordered a xl shirt that only just fits my 1... See more


Company details

  1. Electronics Store

Written by the company

Trueform is a Seattle based company, established in 2017. We are big believers that innovations will transform our lives and relieve us from tedious daily routines. Every month we introduce carefully selected brand new products. Many of them are revolutionary in their areas. It is our passion to introduce these products to you and make positive impacts!


Contact info

1.3

Bad

TrustScore 1.5 out of 5

77 reviews

5-star
4-star
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2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

AVOID

AVOID
Quality is absolutely shocking.
Asked to return and it took about 6 emails for them to give me the returns address.
Sent back over 6 weeks ago and still no refund.
Dreadful.

6 August 2025
Unprompted review
Rated 1 out of 5 stars

If I could give ZERO stars I would

If I could give zero stars I would! Awful quality trousers, and I'll certainly never wear them. Quality is awful, cut is awful. Given what I've read on here regarding the reruns process, I'm not even going to try. AVOID AVOID AVOID!

18 September 2025
Unprompted review
Rated 1 out of 5 stars

Appalling company - DO NOT BUY !!!!!…

Ordered 2 pairs of shorts in same size but they were completely different sizes.
Must be over a month and at least a dozen emails to try and sort out a refund or replacement.
Allegedly they have sent a replacement but tracking number is invalid. Basically scam artists. Seem to have a had a similar experience to many others.

3 August 2025
Unprompted review
Rated 1 out of 5 stars

AVOID this awful company

I wish id read the other reviews as my experience has been the same as others...truly awful. The products are cheap rubbish and after protracted argument to get a refund I sent my return (to their random florist shop!). Waited a month for refund and still chasing. Avoid avoid avoid

14 September 2025
Unprompted review
Rated 1 out of 5 stars

Ordered 2 pairs golf shorts and 2 belts…

Ordered 2 pairs golf shorts and 2 belts on 26/8/25. By 6/9 still no notification of delivery and emailed to complain. By 12/9 nothing had changed and this despite their website quoting 5-7 day delivery. Raised a dispute with my credit card provider as a result.
Avoid this company at all costs.

12 September 2025
Unprompted review
Rated 1 out of 5 stars

Shite, don't bother, more or less a scam

So, so bad. Sizes are all over the place. Bought two pairs of shorts, both the same but different colours, same sizes but do not fit as the same sizes. Also ordered a xl shirt that only just fits my 11 year old

11 September 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy from this company!

I bought two pairs of golf shorts on their buy 1 get 1 free deal. The marketing is slick but the product is rubbish. The shorts are two completely different sizes neither of which fit. The material is so thin you can see your underwear! As for no quibble refund I have just emailed them for a 4th time asking for a return address. They have offered me an exchange and a discount but no address for the return / refund. My advice DO NOT BUY FROM THIS COMPANY!

8 September 2025
Unprompted review
Rated 1 out of 5 stars

Stay well clear

I had to leave one star or I could not startt my review.
This is a shocking company, stay well clear.
I ordered 3 XL shirts which arrived as the size of medium. I contacted them early June 2024 to replace the shirts for the next size up. The nominated return depot in the UK is a Florist shop...
After chasing them numerous times they stated they had not received the goods but luckily I sent them by recorded delivery. Finally they confirmed the items were received but at this point I had lost all confidence in the 2 bit operation so I asked for a full refund.
Now it is September (3 months) and I am still chasing for a credit for the returned items.
Never dealt with an online company that is so inefficient, stay well clear.

4 September 2025
Unprompted review
Rated 1 out of 5 stars

How is this company still trading!

The marketing department is amazing, you are tricked into thinking the products are great, at best, better then what you already have. The reality, they are dreadful, and the price they ate trying to charge for this stuff is criminal.
The returns policy is horrendous, you end up having to send the product to a consolidation point in the UK which is a florists shop. Which you best send back on a signed for with tracking basis otherwise they will dispute they havent received. Really, this is a scam, avoid, avoid, avoid!!!!!

14 June 2025
Unprompted review
Rated 1 out of 5 stars

Do not use this company

Do not use this company! The quality of the clothes is just disgraceful. Took ages to be delivered and now even after they have been returned well over a week (with signed proof) they are refusing to acknowledge this and still haven’t provided a refund.

14 August 2025
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID

AVOID AVOID AVOID

DO NOT USE THIS COMPANY

SHORTS ORDERED 3 WEEKS AGO AND STILL WAITING

AM GOING TO REQUEST A CHARGEBACK WITH MY BANK

25 July 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY ANYTHING FROM THIS COMPANY

DO NOT BUY ANYTHING FROM THIS COMPANY!

The Instagram and all other social media adverts show a quality product but what they do not disclose is how bad the customer service is.

Upon reading the reviews, within 10 minutes of placing the order a request to cancel was issued. Automated email was issued within 24 hours stating they would look into the request. The response was to ask for the negative reviews and upon sending evidence, fraudulently stated they belonged to a different company.

I’m currently 14 days plus into requesting a full refund as the products were never shipped. I have been advised that refunds are dealt with in the order they are processed.

Official complaint lodged with the financial conduct authority, tracing standard and my bank regarding this fraudulent company.

Do not make the same mistake

27 July 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY …

I ordered 3 pairs of shorts on 29th June still not arrived on 8th August - I have requested a refund numerous times but they just keep fobbing me off - DO NOT USE THIS COMPANY- you’ll only regret it
I’m going to report them to Trading Standards something should be done to stop these rouge traders operating in the UK -

8 August 2025
Unprompted review
Rated 1 out of 5 stars

AWFUL QUALITY, AVOID!!

Absolutely awful product, AVOID!

This is nothing more than a clever marketing ploy/scam. They claim to be selling a premium product with the same quality of the leading brands at a fraction of the price when in reality they are just distributing the same cheap products that you could buy for a few quid from the likes of Temu.

The material is stretchy but thats not surprising when there is so little of it, there is a single outer that is so thin the light coloured pairs are almost see through. The overall quality is dreadful

48hour response time via email and you have to contact them prior to returning to products all to make it difficult for the consumer. I am still waiting for my refund after 3weeks, dont fall into this clever marketing trap. When it sounds too good to be true it usually is!

Turns out the returns address is the families floristry business, couldnt make it up!

6 August 2025
Unprompted review
Rated 1 out of 5 stars

Hi TRUE FORM SCAM

Hi this is very stressful the goods arrived with no tags on the items with the size label cut out of one of the shorts and two different sizes please advice what your going to do about this as I find it totally unacceptable that I have to pay postage

19 July 2025
Unprompted review
Rated 1 out of 5 stars

DON'T BUY FROM TRUEFIRM

Just received 3 pairs of golf shorts. To say the quality is poor is overstating it. Paper thin material , poor pocket depth. Can be bothered with the hassle of returning so gonna bin them, it's all they are good for.

31 July 2025
Unprompted review

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