Ordered 2 pairs of shorts in same size but they were completely different sizes. Must be over a month and at least a dozen emails to try and sort out a refund or replacement. Allegedly they have se... See more
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Company details
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Trueform is a Seattle based company, established in 2017. We are big believers that innovations will transform our lives and relieve us from tedious daily routines. Every month we introduce carefully selected brand new products. Many of them are revolutionary in their areas. It is our passion to introduce these products to you and make positive impacts!
Contact info
15300 Redmond - Woodinville Rd NE, 98072, Woodinville, United States
- cschindele@trueform.io
- trueform.io
Hasn’t replied to negative reviews
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These are beyond awful, but the delivery bag was nice
These are awful, the bag they came in was better than the shorts, so I wore that, I think they are spending more on bullshit than the shorts, DO NOT BUY THEM!!!!!
AVOID
AVOID
Quality is absolutely shocking.
Asked to return and it took about 6 emails for them to give me the returns address.
Sent back over 6 weeks ago and still no refund.
Dreadful.
If I could give ZERO stars I would
If I could give zero stars I would! Awful quality trousers, and I'll certainly never wear them. Quality is awful, cut is awful. Given what I've read on here regarding the reruns process, I'm not even going to try. AVOID AVOID AVOID!
Appalling company - DO NOT BUY !!!!!…
Ordered 2 pairs of shorts in same size but they were completely different sizes.
Must be over a month and at least a dozen emails to try and sort out a refund or replacement.
Allegedly they have sent a replacement but tracking number is invalid. Basically scam artists. Seem to have a had a similar experience to many others.
AVOID this awful company
I wish id read the other reviews as my experience has been the same as others...truly awful. The products are cheap rubbish and after protracted argument to get a refund I sent my return (to their random florist shop!). Waited a month for refund and still chasing. Avoid avoid avoid
Ordered 2 pairs golf shorts and 2 belts…
Ordered 2 pairs golf shorts and 2 belts on 26/8/25. By 6/9 still no notification of delivery and emailed to complain. By 12/9 nothing had changed and this despite their website quoting 5-7 day delivery. Raised a dispute with my credit card provider as a result.
Avoid this company at all costs.
Shite, don't bother, more or less a scam
So, so bad. Sizes are all over the place. Bought two pairs of shorts, both the same but different colours, same sizes but do not fit as the same sizes. Also ordered a xl shirt that only just fits my 11 year old
Do not buy from this company!
I bought two pairs of golf shorts on their buy 1 get 1 free deal. The marketing is slick but the product is rubbish. The shorts are two completely different sizes neither of which fit. The material is so thin you can see your underwear! As for no quibble refund I have just emailed them for a 4th time asking for a return address. They have offered me an exchange and a discount but no address for the return / refund. My advice DO NOT BUY FROM THIS COMPANY!
Claim to be a premium product not a…
Claim to be a premium product not a chance very cheap made and cheap standard do not get scamed like.many of us have
Legitimately the worst company I've bought from
Do not order. Shocking quality and stating they have not received my return when I sent them signed proof they accepted it.
Stay well clear
I had to leave one star or I could not startt my review.
This is a shocking company, stay well clear.
I ordered 3 XL shirts which arrived as the size of medium. I contacted them early June 2024 to replace the shirts for the next size up. The nominated return depot in the UK is a Florist shop...
After chasing them numerous times they stated they had not received the goods but luckily I sent them by recorded delivery. Finally they confirmed the items were received but at this point I had lost all confidence in the 2 bit operation so I asked for a full refund.
Now it is September (3 months) and I am still chasing for a credit for the returned items.
Never dealt with an online company that is so inefficient, stay well clear.
How is this company still trading!
The marketing department is amazing, you are tricked into thinking the products are great, at best, better then what you already have. The reality, they are dreadful, and the price they ate trying to charge for this stuff is criminal.
The returns policy is horrendous, you end up having to send the product to a consolidation point in the UK which is a florists shop. Which you best send back on a signed for with tracking basis otherwise they will dispute they havent received. Really, this is a scam, avoid, avoid, avoid!!!!!
This company is non responsive to…
This company is non responsive to customer concerns. I needed larger size, they agreed to send, then went MIA. DONT ORDER FROM THEM!!!
Do not use this company
Do not use this company! The quality of the clothes is just disgraceful. Took ages to be delivered and now even after they have been returned well over a week (with signed proof) they are refusing to acknowledge this and still haven’t provided a refund.
AVOID AVOID AVOID
AVOID AVOID AVOID
DO NOT USE THIS COMPANY
SHORTS ORDERED 3 WEEKS AGO AND STILL WAITING
AM GOING TO REQUEST A CHARGEBACK WITH MY BANK
DO NOT BUY ANYTHING FROM THIS COMPANY
DO NOT BUY ANYTHING FROM THIS COMPANY!
The Instagram and all other social media adverts show a quality product but what they do not disclose is how bad the customer service is.
Upon reading the reviews, within 10 minutes of placing the order a request to cancel was issued. Automated email was issued within 24 hours stating they would look into the request. The response was to ask for the negative reviews and upon sending evidence, fraudulently stated they belonged to a different company.
I’m currently 14 days plus into requesting a full refund as the products were never shipped. I have been advised that refunds are dealt with in the order they are processed.
Official complaint lodged with the financial conduct authority, tracing standard and my bank regarding this fraudulent company.
Do not make the same mistake
DO NOT BUY FROM THIS COMPANY …
I ordered 3 pairs of shorts on 29th June still not arrived on 8th August - I have requested a refund numerous times but they just keep fobbing me off - DO NOT USE THIS COMPANY- you’ll only regret it
I’m going to report them to Trading Standards something should be done to stop these rouge traders operating in the UK -
AWFUL QUALITY, AVOID!!
Absolutely awful product, AVOID!
This is nothing more than a clever marketing ploy/scam. They claim to be selling a premium product with the same quality of the leading brands at a fraction of the price when in reality they are just distributing the same cheap products that you could buy for a few quid from the likes of Temu.
The material is stretchy but thats not surprising when there is so little of it, there is a single outer that is so thin the light coloured pairs are almost see through. The overall quality is dreadful
48hour response time via email and you have to contact them prior to returning to products all to make it difficult for the consumer. I am still waiting for my refund after 3weeks, dont fall into this clever marketing trap. When it sounds too good to be true it usually is!
Turns out the returns address is the families floristry business, couldnt make it up!
Hi TRUE FORM SCAM
Hi this is very stressful the goods arrived with no tags on the items with the size label cut out of one of the shorts and two different sizes please advice what your going to do about this as I find it totally unacceptable that I have to pay postage
DON'T BUY FROM TRUEFIRM
Just received 3 pairs of golf shorts. To say the quality is poor is overstating it. Paper thin material , poor pocket depth. Can be bothered with the hassle of returning so gonna bin them, it's all they are good for.
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