Contactée par Léna de l’escalation Team suite à une ouverture de compte impromptue. En principe mon problème a été compris et m’a demande acceptée. A suivre…
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See what reviewers are saying
I was assigned to Sammy as I wanted to cancel my membership. She acted very quickly and explained how much I will be refunded and how and when I should receive it and to check spam aswell. I am rea... See more
Upon my previous review, I have since been approached by truefashion who have sent their sincere apologies for any misunderstanding & have very kindly offered a full refund. I am very happy with the... See more
Company replied
After an endless discussion with truefashion support team I got a real answer from chat team for the first time. The support truefashion.site is hopless, the same standard text is always sent which d... See more
Hasn’t replied to negative reviews
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This people has deceived me by telling…
This people has deceived me by telling me that they will refund me my money but they never did , they always nagged me to delete my previous review and when I finally did delete it , i never heard anything from them about my refund . I want my money !! This pisses me off to the core because every week I'd receive they're emails about deleting my review. Worst experience ever.
Scammers and liars
The company contacted me and asked me to delete my previous comment in which I stated that they were scammers because they took money from my account without my permission. If I do that, they will refund my money. However, the money has not been fully refunded. Less than half. Now I don't think you are just scammers but also liars.
And now, since they don't understand the problem exactly, they're asking me to explain the same thing 1000 times, otherwise they'll delete my grade. What idiocy.
Thanks Emily for your service.
Hello, I'm gonna thank Emily for her help. My problem about subscription was solved so quickly and fast, very comfortable and quick service. Our work was successful.
Goodbye!
Thanks again.
I had a query regarding my account and…
I had a query regarding my account and I used the chat option and addressed my query to Doris, who was very helpful, informative and friendly
Good Customer Support by KAI :)
5 star customer service
Absolutely fantastic customer service, speedy response to any queries, today I dealt with Kobby and answered all my questions no problem, would recommend this site
As for my experience As for the technicians and support, my communication with them was good and understanding of the problems, thank you very much
As for my experience, it was not good (Phoebe) because my membership was registered and I did not give any introductions about this site or how it works. One of its conditions is that renewal is mandatory every 14 days!!! I really don't want all this.
There support and understanding of my suddenly situation
There support and understanding of my situation and rappid response.
Good customer Suppoort by Kevin
Very unexpectedly support
Very unexpectedly Jamal wrote to me and proposed a very good solution to my problem. Although the procedures of this store are not entirely transparent and not always pleasant, contact with the support department is at a very high level.
Great service from Max in processing my…
Great service from Max in processing my refund and helping me out.
She help me so much
Bob was particularly helpful in…
Bob was particularly helpful in resolving a problem when I misunderstood the membership.
SCAMMERS
SCAMMERS! I won a prize on Easter Sunday, today, from Wilko on Facebook and was asked to put in details repeatedly. Customer service took to this rubbish site and just kept asking me to put my details in repeatedly. I have been scammed and I'm warning everyone online. Thats a lot of people. Be warned, I've got the hump with this site.

Reply from Truefashion
Received excellent service and…
Received excellent service and communication.
Thank you Jamal for going the extra mile.
respect
Truth is i m not yet refunded but still i can say that they contacted me by themselves ( i didnt think they would) to make my refund possible and let me know they are here to make the customers satisfied, which i respect and appreciate. its simple as that :)
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