Truckman Reviews 384

Bought new canopy handle and lock from truckman. Can't just by the barrel you have to buy the complete handle etc. Key worked for six months then zilch. Copies amount of penetrating oil made no difference. So there's near enough a hundred quid down the drain, or should I say in Truckman's bank account. Other canopies and roll tops you can just change the barrel but not truckman. Must be a good little money spinner for them.

I was meant to be there at 11:00 for the canopy to be fitted on my Ford Ranger Wildtrak. I was unfortunately delayed on my journey over due to some bad traffic on the way (approx. 25-30mins), nevertheless, the team was still happy to undertake the work. I was very well received and informed at all time of the progress of the work. Very professional and top team.

I messaged at 445 with an urgent truchman GLS back door replacement because I had just broken it. Alex was amazing, he worked out of hours reviewing photos of my cab, identifying the door and checked it was in stock. I left home a 530 the following morning for the 2 hour drive and had it loaded into my vehicle for 9. Amazing service, way above any standards. Thank you Alex. I also spoke to 3 or 4 other staff whilst waiting and everyone was great also.

So here's is the truth about Truckman......
On arrival and check in all good.
But on collection I noticed only a small problem with the canopy paintwork which they had just fitted, so here comes the management, the one with the red noses on the lying clowns 🤡, even Starmer could work with them. They proceeded to tell me that all their canopies have faults, which I find rather strange. But it's something you have to accept because it's a commercial truck and not a car which have different standards....But if I wanted to take it somewhere else to get it fixed and send them the bill, they would look into paying it..Here's that clown 🤡 again, so my advice is don't waste nearly £3,000 with a company that knows it's selling faulty goods.

Everything went smoothly from my initial enquiry to the fitting of my Truck cover.i would certainly Recomed Truckman Bristol.

I attended the Dudley branch for a repair to my Truckman canopy in Febraury 2026, Dave on reception was courteous, professional and helpful throughout my visit.
Will use again for future additions to my truck. 👍

Beware all, I purchased a set of struts from these and when they turned up they were totally different from what I'd seen in the pictures. Although I emailed it took a few days for any reply, once I returned them it was only at that point my partner informed me ( I have dyslexia)that the shipping cost where £19 which I find totally unacceptable as it only cost me £6.50 to returned the struts via royal mail 24hr service. JUST MAKE SURE YOU HAVE THE CAPABILITY TO SEE THIS.

Tim and bob was brilliant

Had an issue with a Truckman canopy on a 25 plate Hilux. Emailed Truckman Support who were helpful with many questions before booking in for repair. Not sure if the drive to Truckman at Dudley would be worth it but it certainly was. On arrival I immediately felt like the team cared about the issue, they were well informed in the product and were open to discussing the problem and more importantly the solution. Kept informed even when it took slightly longer than anticipated. Nothing seemed too much trouble.
Watching other customers in the showroom and all were dealt with in the same customer focused manner.

I have given a 5* review mainly because of the help I received from their team (especially Bob) when my package was not delivered by DX couriers not once but twice. The couriers on both occassions updated their tracking to say they had delivered and I had signed for it. On request the couriers supplied a signature which was nothing like mine. There was no debate or question by Truckman who went out of their way to dispatch a replacement. Unfortunately they continue to use DX as they are under contract. I did a few days later get my package after the company it was delivered to realised it wasn't theirs and did a bit of detective work on Facebook to find us and get in touch. Product and service from truckman was excellent but they were let down by a third party that they have no control over.

Been buying parts from Truckman for a good few years now and always always helpful with great knowledge and support , keep up the amazing work and much appreciated ! A rare company these days to deal with that is so effortless to use!

Dave was v helpful in getting our job done with no fuss and quickly

I had a query that was dealt with by Paul Collins, one of the technicians at Truckman, and I honestly couldn’t praise him highly enough. Paul was incredibly helpful, knowledgeable, and professional from start to finish, taking the time to explain everything clearly and making sure I was completely happy.

In fact, the same goes for all the staff there — everyone was friendly, welcoming, and genuinely smiling. It’s refreshing to walk into a place where the team clearly enjoy what they do and want to help.

Fantastic service all round. Thanks so much to Paul and the whole Truckman team.

Great company ,very helpful and Dave explained everything well ….will defenatly go back there in the future ,thank you 😃

We started off on the wrong foot; however, thanks to the excellent customer service and support from the team, the situation was resolved in the best possible way. I truly appreciate the effort the staff made to put things right.
Thank you, Truckman.

Tip top and professional and efficient from start to finish .

Initial phone call supported by us sending photos of our vehicle enabled the order of a custom built truck canopy . Delivery time as explained . Booked in as soon the cover was in the uk . Staff confirmed the booking the day before . Greeted by front of house , process explained, welcomed to wait , with our dog , in a comfortable airy showroom . Informed of progress throughout the day .Excellent end product .Thank you team Truckman

Purchased a replacement side window for a Truckman top. Adam was extremely helpful in identifying which window was required, then posting to me.

Absolutely fantastic ! People expect good and fast service these days, but Truckman go above and beyond every time. It feels like the entire company wants to be there and know the products out of passion rather than just because they are paid to. Really fast and the quality of the products are incredible

You can judge the integrity of a company by its by its pride in its product. Sometimes things break . I was blown away by the speed and kind reaction to a problem with a hardtop door. Nothing was too much problem. Thank you for sorting it Bob
Great service from your customer service. Brian

Absolutely brilliant Company to deal with
all Staff go above and beyond
but especially Emily in reception who looks after you
from the moment you arrive an extremely polite and professional customer orientated member of staff
who is a credit to The Truckman team