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Trtl Reviews 

3,063
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 757 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally fast shipping, the incredibly helpful customer service team, and the compact, lightweight design that makes packing for trips much easier. Many people also mention that the clever neck support helps them finally sleep comfortably and wake up refreshed during long international flights. Though some customers were not happy with the overall comfort, noting that the rigid plastic structure felt far too hard and caused persistent neck pain. A few other people also experienced frustrating delivery delays, missing packages, or received completely incorrect items instead of what they originally purchased online.

What people talk about most

Product

Clients share ambiguous opinions on product, with some reviewers praising the lightweight design and... See more

Delivery service

Customers had ambiguous experiences with delivery service, as many reviewers praised the fast shipping times,... See more

Quality

Customers consistently note ambiguous experiences with quality regarding this travel product. While many... See more

Order

People report ambiguous experiences with order, as many reviewers highlight easy purchasing processes, fast... See more

User experience

Consumers find user experience to be ambiguous, with many reviewers praising the portable design and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

As an under-tall adult, I finally realised what I need is the Junior Trtl as the adjustable one is way outside my budget and only comes in boring colours. My Junior Trtl and I have travelled man... See more

Company replied

Rated 4 out of 5 stars

Fast shipping, good communication. The neck support appears to be of good quality and the added carry bag is useful and necessary. As regards effectiveness, time will tell how beneficial it is when ne... See more

Company replied

Rated 4 out of 5 stars

Overall a great experience. Shipping was fast, returns were easy and free, everything arrived as expected. The only weird thing was the response from customer service when I requested a return of one... See more

Company replied

Rated 4 out of 5 stars

Marecar was excellent and if I was rating them alone it would be 5*. But the actual process she had to go through was frustrating. I had to send multiple photos of a label I couldn’t locate as it wa... See more

Company replied


Company details

  1. Medical Supply Store
  2. Fashion Accessories Store

About Trtl

Written by the company

We give you the most comfortable sleep possible on the move. The secret of the Trtl Pillow is our internal support system, hidden in our super soft fleece.

Contact us here: https://trtltravel.com/pages/contact-us

Contact info

3.9

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(3,063)

758 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Products, Great Service

Very prompt responses to my questions and solved my questions about shipping and order modification right away. The Trtl product itself is fantastic that's why I was ordering additional pillows to give to friends. Highly recommend.

1 September 2026
Unprompted review
Trtl logo

Reply from Trtl

Hi Alec, it's amazing to hear you loved your Trtl so much that you've now introduced your friends to us. We hope you all are able to relax on your journeys and thank you so much for your support!

Rated 1 out of 5 stars

The wrap around shape doesn’t work for…

The wrap around shape doesn’t work for my neck, unfortunately.

22 August 2026
Trtl logo

Reply from Trtl

Hi Caroline, we're sorry to hear this doesn't work for you and thanks for giving the pillow and exchange item a chance. If you'd like to return this for a refund (within first 100 days from purchase date) please respond in our email chain or submit a new contact form and our team will be happy to assist.

Rated 5 out of 5 stars

10/10

Bought travel neck supports for a gift. Unfortunately for circumstances unforeseen they had to be returned. The product is very good quality, customer service was quick, courteous and very professional, which says alot nowadays. Thank you. I would recommend their products.

20 August 2026
Unprompted review
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Reply from Trtl

Hi Debbie, we really appreciate your recommendation and kind words about our brand. Thank you for taking the time to leave us a 5 star review!

Rated 5 out of 5 stars

Great customer service

I couldn’t pick up my package at the pick-up point, so it was sent back. I reached out to the customer service and a reshipping was instantly arranged within a few minutes, free of charge. Great customer service, thank you!

3 September 2026
Unprompted review
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Reply from Trtl

Hi Jilles, thanks so much for the amazing review you've left us, we're thrilled the issue was resolved and hope you love your order!

Rated 5 out of 5 stars

My package got lost in the mail, but

My package got lost in the mail, and ultimately I went with a different product. Getting a confirmation that the package was lost and securing a refund was extremely easy, and the company was very eager to help. If that isn't a sign of a trustworthy company, idk what is

1 September 2026
Unprompted review
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Reply from Trtl

Hi Matthew, we're sorry for any issues caused and are glad the process to getting this resolved was smooth sailing, thanks for sharing!

Rated 5 out of 5 stars

A great travel companion

A great travel companion

I’ve really enjoyed using my Trtl Flask. It’s practical, easy to carry, and fits naturally into my everyday routine. I especially love taking it with me when I’m out and about or traveling.

I also really like the design, it’s simple, functional, and easy to take anywhere. It has become something I’m happy to have with me on my adventures.

Overall, I’ve had a great experience with Trtl and would definitely recommend it to anyone looking for a practical flask for everyday use and travel.

12 June 2026
Unprompted review
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Reply from Trtl

Hi Cynthia, we're so happy to hear you love your Trtl Flask and that it's constantly travelling along with you! Thank you so much for taking the time to leave us a review, we appreciate your support!

Rated 4 out of 5 stars

Potentially a great product.

Fast shipping, good communication. The neck support appears to be of good quality and the added carry bag is useful and necessary. As regards effectiveness, time will tell how beneficial it is when next on long haul flight.

20 August 2026
Trtl logo

Reply from Trtl

Hi Alexander, thanks so much for the positive feedback you've left us. We really look forward to hearing more about your Trtl experience once you've had the opportunity to test out your new Trtl Travel Pillow on your long haul flight!

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️

Absolutely fantastic customer service! I reached out to TRTL because I needed my order to arrive in time for an upcoming trip, and their team went above and beyond to help me quickly update the shipping. They were incredibly responsive, helpful, and made the entire process so easy.

It’s rare to receive this level of customer service, especially when you’re on a tight timeline. I truly appreciated how quickly they handled everything and the extra effort they made to help ensure my TRTL would arrive before I leave. Such a great experience from start to finish — thank you, TRTL!

1 September 2026
Unprompted review
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Reply from Trtl

Hi Carrie, it's wonderful to read your review and how great the service was that you received. Our team work hard to fulfil requests where possible and will be happy to hear your positive feedback! Thanks so much for sharing this with us.

Rated 5 out of 5 stars

Quick, polite, effective

Quick, polite, and effective. Thanks a ton!

31 August 2026
Unprompted review
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Reply from Trtl

Hi Josh, thanks so much for your support we really appreciate it!

Rated 5 out of 5 stars

Very professional

Very professional, helpful, and succinct.

31 August 2026
Unprompted review
Trtl logo

Reply from Trtl

Hi Craig, we truly appreciate you taking the time to review us, thank you for sharing!

Rated 5 out of 5 stars

Great Products!

The customer service is exceptional and the products are truly fantastic.

1 September 2026
Unprompted review
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Reply from Trtl

Hi Anna, our team will be thrilled to hear this! Thank you so much for your review and kind words.

Rated 5 out of 5 stars

Great customer care service

The customer care staff promptly and kindly helped me with exchanging my order.

31 August 2026
Unprompted review
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Reply from Trtl

Hi Leslie, we're always happy to help and thank you for sharing your recent shopping experience with us!

Rated 5 out of 5 stars

Both my husband and I are very happy…

Both my husband and I are very happy with our Trtl Travel Pillow Plus! We recently travelled on a 9 hour flight and both found that we were able to sleep better than ever. Having the ability to adjust the neck height is brilliant. Although we paid almost £100 for 2 (which seemed a little steep at the point of purchase), the benefit was clear when we were on the flight. Personally, I can't usually sleep at all on flights but, combined with a MyHalos blackout sleep mask and Alpine Sleep Deep earplugs, I was able to sleep for almost 5 hours (virtually unheard of for me!). All-in-all we are very happy with our travel pillows and would recommend to others wanted to get some decent sleep while travelling without getting a sore neck!

11 August 2026
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Reply from Trtl

Hi Zoe, wow this is amazing to hear, we're so happy to hear your new Trtl has helped you sleep on a long flight for the first time ever! Thanks so much for sharing this with us.

Rated 5 out of 5 stars

Egan helped me exchange the basic…

Egan helped me exchange the basic pillow to a cool version, without me paying anything for the return and price diff

30 August 2026
Unprompted review
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Reply from Trtl

Hi there, we're glad to hear the exchange process was simple and that you had a 5 star experience!

Rated 5 out of 5 stars

Best support from any travel pillow for…

Best support from any travel pillow for a long or short flight. Cosy too and this helps as I often get very cold on flights

11 August 2026
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Reply from Trtl

Hi Jennifer, we're thrilled to hear your Trtl has supported you on both long and short flights! Thanks so much for sharing this feedback.

Rated 5 out of 5 stars

Quick responses

Extremely quick responses and very detailed. Thank you.

Wish you guys had the compression socks in but that's a small complaint. Keep up the high level of customer service.

29 August 2026
Unprompted review
Trtl logo

Reply from Trtl

Hi Blake, thank you so much for taking the time to review us and leave your honest feedback, we really do appreciate it!

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