Traded one of my watches in today for a new one, and ended up getting my mum a pair of diamond earrings whilst I was there as the quality was amazing 😍 wouldn’t go anywhere else for my jewellery an... See more
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Review summary
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The guys at Trotters are a pleasure to deal with. Nothing was too much trouble for Louie who patiently advised us on watch choices resulting in us purchasing two. After this I found mine to become tig... See more
A special thank you to Trotters and the whole team, every member were an absolute pleasure to speak to and deal with, from messages to face to face conversations it truly felt like a long withstanding... See more
I was contacted a few hour's after placing my order on line, by a very polite member of staff to confirm my details, and had a short chat about my purchase and it's condition. The package arrived... See more
Company details
Written by the company
Celebrating 30 years in the game we are proud to launch our new luxury showroom “THE PENTHOUSE” in the city of London. Taking the original small east end store to a whole new level, we are known for our range of unique custom made diamond pieces and high end luxury watches. We have a vast collection of jewellery from rings, pendants, chains and more.
Contact info
19 Great Winchester Street, EC2N 2BH, London, United Kingdom
- 07399606868
- info@trottersjewellers.com
- trottersjewellers.com
4.9
Excellent
567 reviews
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Great customer service !
Great customer service !! from start to finish !!
Will definitely go back and will highly recommend to others !
28 June 2025
The staff was very friendly helpful and…
The staff was very friendly helpful and very nice guys. Highly recommended
28 June 2025
Excellent service 5*
1 July 2025
Unprompted review
Really warm welcome and service
Really warm welcome and service. I would happily return without hesitation.
3 July 2025
Unprompted review
Very responsive and clear…
Very responsive and clear communication. The watch was exactly as described and beautifully packaged.
24 June 2025
Great experience, lovely customer service
I had such a fantastic experience visiting Trotter Jewellery! From the moment I walked in, the customer service was absolutely lovely. The whole team was so welcoming, attentive, and incredibly patient with me – especially as I kept changing my mind so many times! Nothing ever felt like too much trouble.
A special thank you to H, who was so knowledgeable and helpful throughout the whole process. H really took the time to explain everything and made sure I felt completely happy with my choice. I never felt rushed, and their genuine care and expertise really stood out.
Everyone there was great – friendly, professional, and really passionate about what they do. I couldn’t recommend Trotter Jewellery enough for anyone looking for excellent service and a wonderful shopping experience!
I am just obsessed with my watch 🥰
23 June 2025
Always Trotters!
Amazing service. Lovely, genuine people who know a thing or two about watches!!! Would always return!
28 June 2025
Unprompted review
Great service dealing with Alex…
Great service dealing with Alex anything needed he sorted ✅
27 June 2025
Unprompted review
Fantastic service
Fantastic service, would definitely recommend Trotters!Amazing collection & felt really comfortable making a purchase!Thank you for making it a memorable upcoming big birthday!
21 June 2025
Awful was not a professional or caring…
Awful was not a professional or caring system whatsoever
13 May 2025
Unprompted review
Exceptional customer service
Absolutely buzzing with my experience at Trotters Jewellers. Walked in just to browse, walked out with a Rolex Submariner that looked like it came straight from James Bond’s wrist.
From the moment I stepped in, the lads were welcoming, knowledgeable, and not pushy at all. They knew their watches inside out — gave me the full rundown on the movement, history, and even the investment potential of the model I was eyeing. Felt like I was in safe hands the entire time.
The vibe in the shop is unmatched — proper East End energy, luxury but real. The watch itself? Immaculate condition, came boxed with papers, and honestly looks brand new. They even threw in a complimentary polish and resized it on the spot while I waited.
Massive shoutout to the team — made me feel like family. If you’re after a serious timepiece with no messing about, Trotters is the spot.
Will 100% be back when I’m ready for the next one.
27 June 2025
Unprompted review
I have been looking for a watch for a…
I have been looking for a watch for a few months now and didn’t just want to go with anyone as it’s a lot of money to risk. But I was recommended to buy a Rolex from trotters. From a few people and my boyfriend he got his Cartier watch a few years back . So I went on the site chosen my watch and ordered it. Soon as I made the purchase I had a phone call from trotters saying they would post on the Tuesday and I would receive it on the Wednesday before 1pm if that was convenient for me. Which is was. And as they said I received my watch on the Wednesday around 10.30ish. No problems, no damage. Extremely happy with the watch I chosen.would definitely purchase again from this store. Thanks
25 June 2025
Unprompted review
Absolutely thrilled with my recent…
Absolutely thrilled with my recent purchase from Trotters jewellers. The entire process was smooth from start to finish — clear communication, no pressure, and genuinely helpful service. They made everything easy and stress-free, and the piece itself exceeded expectations. Would definitely recommend them to anyone looking for a reliable and professional experience. Will be back for sure!
25 June 2025
Unprompted review
Lovely experience
Lovely experience, I will most certainly be purchasing again from them soon, wonderful staff, excellent time.
9 June 2025
Thank you to the boys at the penthouse
Thank you to the boys at the penthouse, helpful throughout the whole process of purchasing my first watch. 10/10 service, definitely will be back👍🏽
21 June 2025
Unprompted review
Judd and the Team were excellent.
Judd and the Team were excellent.
They looked after my son's to the highest level.
10 June 2025
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