Bought 2 family size hammocks 3 years ago. I always put them away inside the house at the end of the day, & we have a "shoes off" rule, and they are both still like new! I'm writing this whilst happil... See more
Company replied
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See what reviewers are saying
Ordered a very expensive Hammock. Arrived without the necessary parts to build the wooden hammock frame, so it’s completely useless. These things can happen, however does customer services actually ex... See more
Overall, a very nice hammock. One component of the hanging set does not feel too safe, though. I refer to the ``oval ring with horizontal link'' shown in step 4 of the hanging instructions. The horizo... See more
Really comfortable and relaxing, there is nothing more comfortable than taking a nap in a hammock. I would say excellent communication, shipping times in Italy 4 days. if you want to buy a high qualit... See more
Company replied
Company details
Written by the company
Premium hammocks and hanging chairs from Tropilex. Hand made in Colombia. Hammocks with 100% FSC, OEKO-TEX en One Percent for the Planet certificate. Free shipping and returns!
Contact info
Fahrenheitstraat 5, 7701 BV, Dedemsvaart, Netherlands
- +31 (0)85 773 18 79
- info@tropilex.com
- tropilex.com
4.2
Great
758 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Tropilex
Hi Lukas.
Thank you for taking the time to leave us a 5-star review! We really appreciate you!
Reply from Tropilex
Hello,
Thank you so much for leaving wonderful feedback. We hope to serve you again in the future.
Reply from Tropilex
Thanks Alina for the awesome feedback. We really appreciate you!
Really well-made and comfortable
Really well-made and comfortable. Very pleased with the hammock and would buy another if I had another frame - maybe one day!
27 July 2024
Reply from Tropilex
Thank you so much for your kind words and 5-star review! We’re thrilled to hear that you’re pleased with the hammock and find it comfortable. If you ever get another frame, we’d be delighted to help you find the perfect hammock to go with it. Thanks again for your support, and we hope you continue to enjoy your hammock!
Super quality
Super quality. I've bought single hammock for my garden and I didn't expect it to be so cosy. High quality, fast delivery. I'm very happy to own it, thank you.
26 July 2024
Unprompted review
Reply from Tropilex
Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying your new hammock and that it exceeded your expectations for quality and comfort. It’s great to know our fast delivery met your needs as well. Don't hesitate to reach out if you need anything else or have any questions. Enjoy your cozy garden retreat, and thanks again for choosing us!
Reply from Tropilex
Thank you so much for your glowing review! If there's anything else we can assist you with, please feel free to let us know. We look forward to serving you again soon!
Excelente custumor support
22 April 2024
Reply from Tropilex
Tak Rocha for at give os en fantastisk anmeldelse!
Quick respons from the help…
Quick respons from the help departement. Great product. Swift delivery.
23 April 2024
Reply from Tropilex
Hello Marcel,
We are so grateful for your kind words. Thank you for leaving a wonderful review.
Reply from Tropilex
Thanks, Harriet, for an awesome review. We wish you a great weekend!
Reply from Tropilex
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
The hammock gets 5 stars it's fabulous
The hammock gets 5 stars it's fabulous. I took one star away for delivery, which took a really long time once GLS recieved it.
12 March 2024
Reply from Tropilex
Hi Surya,
Thank you for your review. We will share this with the store team to let them know how we are doing.
Tropilex delivered my package to nowhere
Tropilex failed to give my correct address to the delivery company so my expensive package was delivered to an address that doesn't even exist and no people gave me information apart from asking me to wait for an investigation I got no report about.
No refund or new item has been offered at all just ignorance when I got clear evidence of the mistake.
20 February 2024
Reply from Tropilex
You have given DPD a drop down authorization. Therefore a signature for receipt is not necessary. This encourages fraud or stealing.
According to DPD, the package was delivered correctly. Photo + GPS coordinate is there as proof.
We have instructed DPD to start an extra investigation. This will take some time, but apparently you don't want to wait for that. Because in the meantime you have had a chargeback performed by your credit card company. With many extra costs for us as a result. There is nothing more we can do for you.
Very sturdy and top quality
Very sturdy and top quality. Although it is a bit tricky to align the screw for the uprights so don’t do it in the rain!
9 January 2024
Excellent product
Excellent product. Double string/cotton hammock. Very well made and extremely comfortable. Ordering was easy and delivery was prompt. Thank you.
24 July 2023
Reply from Tropilex
Hi Bermuda,
Thank you for your kind words and for leaving excellent review. We look forward to serve you again in the future.
QUALITY PRODUCT
QUALITY PRODUCT, COLOUR TRUE TO ILLUSTRATION , WELL PACKAGED AND REGULAR SHIPPING UPDATES
21 June 2023
Reply from Tropilex
Hello,
Thank you so much for sharing your experience with us. We hope see to see you again soon.
Good quality and very confortable
Good quality and very confortable! The only negative is the strong smell of chemicals but should pass with time
24 June 2023
Reply from Tropilex
Hi Nicolas,
Thanks for sharing 5-star review. We are always looking to improve. If you need anything please reach out.
Reply from Tropilex
Hallo Lars,
Vielen Dank, dass du dir die Zeit genommen hast, dein tolles Feedback zu teilen.
Ich wünsche dir einen schönen Tag!
Relax with Tropilex
Yes, the quality of the hammocks is ok. It was deliver in the promised time.
23 March 2023
Reply from Tropilex
Hello Hartmut,
We are incredibly grateful that you took the time to leave us a 5-star review.
Reply from Tropilex
Hello CC,
We’re really grateful and appreciate you taking the time to share your rating with us. Thank you for the kind words. We hope to serve you again!
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