Tronixcity Gadgets Repair Centre Reviews 56

I’ve been trying to contact Tronixcity cause last time I used them they was brilliant but on internet trying to call them every number don’t work, what is going on , are they bankrupt and gone completely or have they changed there name etc cause I cannot get in contact to them at all anywhere

Paid for services. Sent them a switch and an iPad for repairs. Neither have been seen again. Total con.

Unreliable business, the owner will take your gadgets and replace parts with cheap aftermarket products. Avoid this company as the owner is extremely rude.

As well as Citizens Advice, you will also have to write an objection email to the Companies House striking off the company.

Please all, do this who are currently owed their devices and money back.

Email enquiries @ companieshouse.gov.uk with their company number 10872061

Very disappointed with the service. I sent an e-scooter off to be diagnosed and got a phone call saying it would be another £79 on top of the initial £75 for the diagnosis, all in all it has cost me £154. On my account on line it says it is repaired and ready for dispatch that was back in May. I still have not got my scooter back. I have contacted my credit card company to try and recuperate my money. I guess the next step is to involve the police to get the scooter back.

Sent a hoverboard for repair to Whitchurch branch December 2020 and not had any communication from them. I’ve rung them, emailed, sent messages etc. They still have the hoverboard and money I paid upfront to do repair. I have a very disappointed son still waiting to get it back.

Thieving money grabbers, what else can I say? And the replies from this company have done nothing to improve this review. They'll either steal your product, or demand cash up front and then refuse to actually repair the product and then refuse refunds. Do not, I repeat, do NOT use this service.

I took my mobile in for a screen repair at the Whitchurch store at the very start of May. That kept hold of the phone and said they would get back to me with a price. About a week later they rang and said it will be £300 to repair (which they needed upfront) and would take a week to do. The phone had pictures of my kids births etc on which I stupidly forgot to back up and didn't want to lose, so I paid the money for the repair rather than getting a new phone. We have had no communication since.

For the last 2 months we have been calling the branch daily and have also tried the park street and London branches, none of which we have ever had an answer from. Worryingly the shutters also appear to be down everytime we try to go to the shop (whether its a weekday or not). We have emailed them with no response and have also messaged them on Twitter with no response. However, can see that they are happy to tweet and share crypto currency posts.

Its infuriating, but its looking like we won't see the phone or money again

I left the review titled 'avoid this business more trouble than its worth' about a month or so ago. as they seem to only reply to reviews this is my only way of contacting them so im pasting my email here in hopes of a response.

I sent my switch to you for repair last year. It was not collected and returned to sender however it was not returned to my address for some reason I am yet to find out. After talking extensively with yodel they have informed me that as it was a return and I am not the intended recipient I cannot make a claim to get it back or receive compensation. I understand this its not due to anything tronixcity can control, but yodel have informed me that as you are the parcels intended recipient it’s unfortunately on you to make the claim. They should of sent you an email with a form to fill out (this will of been about a month ago now to the gsmrepaircontrol email you provided to yodel). I know this is an inconvenience to you but as it was negligence to my order from your side that has lead to this situation I feel this is the least you can do to help me out in getting my switch back or even just to get compensation. I dont hear back after a week then I will be carrying on with my trading standards report case against tronixcity, which I had cancelled after receiving our refund for my order.

Thank you, Jessie Moore

Do not send anything to this company or pay them any money. They took £70 from me then returned my GoPro without fixing it. This was over six months ago. They promised me a refund which still hasn't come. They do not reply to calls, letters, emails or messages. The only contact I have ever had from them is a rude message in response to a negative review.

UPDATE: I have been advised by Citizens Advice that the next step is to file a complaint with the small claims court. Seems like everyone who has left a review here is in the same position as me so you may want to consider doing the same. These people are thieves as far as I can see and the only sign of life from them is rude/abusive responses to negative reviews.

I am aware of lockdown, but they do not get back to you: I sent a switch at the beginning of Feb to be repaired with the courier collect plus. I have tronixcity, sent face book message, emailed them.... you name it I have tried it. For weeks... no one gets back to you. I am starting to worry I will never see my switch again. Terrible customer services

Edit- I am trying to get my money back for a service they have not performed- still no reply

I have paid to have a scooter picked up and repaired. Emailed rang no one gets back to you.

I have paid £600 for my powertrax eletric scooter to be fixed ive heard nothing since paying the money ive sent emails left voice mails phone calls and i still havent heard nothing?

Cannot recommend this place enough, we took our e scooter there. Even with the rare/complicated type of scooter it was managed to diagnose and source the manufacturing part beyond happy and totally recommend

Fixed my issue very quick very knowledgeable about the scooter and very polite. Great communication throughout.

100% recommend

I have been waiting for over 3months for a replacement electric scooter order10639, as my original scooter was stolen from your work shop burglar, they said they have ordered me a replacement, but yet I am still waiting they just keep saying wait, never pick up phone, this is really getting me down, I just want them to sort it out

I paid £70 for GoPro diagnosis. They took a month to send me the label so I could send it in for repair and now it's been another month and I haven't heard anything. They do not reply to emails or the chat function on their website. They never answer the phone or reply to voicemail. AVOID AT ALL COSTS!!!!

Update: after I posted this review they reported me for violating TrustPilot user guidelines. I would love to know on what grounds? Please.... all I want is an update on my order status and a reply to my messages. Failing that just refund me the £70 and return my broken GoPro and I will be happy

Stay far away from this company!

Fake reviews, terrible customer service and long waiting times. Sent my scooter for repair and took them 3 and a half months to fix and even then they managed to break the motor which was perfectly fine before

I took my iPhone to have the charging port replaced, when I went to collect the next day they said the battery was faulty and that they had taken it out to test and it wasn’t charging. So new battery and charge port, I said I would leave it and took my phone home. When I got home the phone had no signs of being opened, the screw heads needed cleaning before putting a screwdriver in - that had not happened so no idea how they had tested the battery which was working fine when I got it home 🤔

In answer to your response - you didn’t give me an order number - you just took my phone at the door

Efficient service, excellent job!