I didnt received my eticket!!!!!!! My cc alredy deducting to purchase the ticket through this website. But i didnt receive my ticket Pls send my eticket with ref no F101033715
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I recommend to use this company for your bookings - Tripsta.ru !
Company replied
thanks for good work, keep going and good luck in your business.
I have spent 26 hours in Pulkovo airport (Sankt Petersburg) sleeping on a bench in departure hall and another 14 hours in Kiev waiting for my plane because my flight was canceled. Weather conditions,... See more
Company replied
People also looked at
The tiket which was positioned like a business class was economy. So I payed 3 000$ per two tickets to Roma. Very bad
Everything discribed above
2 April 2013
Unprompted review
Reply from tripsta
Dear Mrs. Makhota,
Thank you for sharing your opinion with us! We would like to inform your that the booking class of the tickets you purchased through tripsta.ru belongs to Economy Standard.
The reasons for comparably high cost of the tickets (2.517€ per 2 tickets) are: 1) You had chosen direct flight; 2) The booking was made few days before the departure; 3) Low fare tickets were not available due to high demand for the long weekend of 8th of March.
Please be informed that in order to book tickets for Business Class someone has to select the according checkbox in the general settings.
Thank you very much for your understanding!
For any further information, please contact our customer service at service@tripsta.ru.
Your Tripsta – Team
excellent service
Good audit about card processing.
The stuff was so kindly that change the date of my booked ticket without extra charge.
4 March 2013
Unprompted review
Quite good and comfortable work.
Good option of booking. Good price. Comfortable option of changing data.
Minus - too small time of working call-center (only from 11 to 18). It wouldl be excellent to have opportunity to call or write by e-mail in all(any) time with questions (include holidays).
4 March 2013
Unprompted review
Perfect!
Somehow they managed to find tickets, that were not listed elsewhere! Brilliant work!
3 March 2013
Unprompted review
the service is not bad
I bought the tickets via tripsta.ru because I liked the price. During vacation I damaged my leg and had to change the tickets for the fight back. According to the terms and conditions I accepted money for the flight back has not been refunded. This is the only negative experience I had with tripsta. ru.
3 March 2013
Unprompted review
Reply from tripsta
Dear Mrs. Burganova,
Thank you for sharing your opinion with us. We would like to inform you that according to the rules of specific air company, your ticket was unrefundable.
Please accept our sincerest apology for any trouble or inconvenience you had to experience. Again, we highly appreciate your feedback.
For any further information, please contact our customer service at service@tripsta.ru.
Your Tripsta – Team
tripsta.ru is pretty goog managing unreliable airlines
A day before my departure from Kiev, Airflot suddenly cancelled 2 flights from my 4 flights with the connection in Moscow. But I happened to be lucky enough to make my planned trip partly due to the tripsta operator Irina, partly due to my own persistence. As to the Airflot/KLM miles (Skying Blue program), I've got only a half of them but I can hardly blame tripsta for that. Anyway, the whole thing appeared to be rather stressful, one should certainly be ready to various surprises booking any flights in FSU even with well known airlines (needless to say, it is highly recommended to avoid any lowcosters in our skies!).
2 March 2013
Unprompted review
I really like it)all it's comfortable and easy)
I sit alone,it's good)i like it)flight been fast)
2 March 2013
Unprompted review
Junk Tripsta.ru
Was careless enough to buy tickets by tripsta.ru , very sorry about that.
I try to return the money back, so far unsuccessfully.
I don't advise anyone to buy airtickets on tripsta.ru.
1 March 2013
Unprompted review
Reply from tripsta
Dear Mr. Stepanov,
Thank you very much for your review! We are sorry for the inconvenience you had to experience but in our terms and conditions which you had to agree when purchasing your ticket, we state that:
"If the user is travelling abroad, he/she should comply with all the relevant regulations on passports, visas, customs, regulations for imports and exports of goods as well as health conditions. The user bears the responsibility of complying and informing himself about possible restrictions and regulations. Tripsta.ru provides some general information on its website related to the user but in no case the company is responsible for the validity and completeness of all provided information. For reliable information the customer should contact the airline company (provider of the flight) or the consulate of the country to be visited."
Thank you once more for your understanding and patience.
Your Tripsta-Team
Reply from tripsta
Dear Dennis,
thank you for sharing your opinion with us. We take customer service very seriously and are sorry to hear about the experience you have made. We thank you for your review and will investigate what exactly happened. If you have any other questions, please send us an e-mail to service@tripsta.ru.
Kind regards
Your Tripsta-Team
good
the final price on the fact higher than originally published. Exempt chartenye flights. I fly around the world and especially in Europe - a big flaw
1 March 2013
Unprompted review
very good service
1 March 2013
Unprompted review
good when you change nothing in your plans, missing the flexibility and service
In general this is the good and easy site to buy the tickets, when you use the tickets as it was planed.
The problems appear when it is necessary to change something in the tickets, as the date of the flight etc... When it was necessary to change the return ticket date, it was day-off, so over the phone noone did not answer, on the e-mail message with the require to make the change in the return ticket, there was no any reaction niether....
Finally we have to canceal the ticket and to buy the new one. But in this case we have lost the certain amount of the ticket price. And I am not telling that we received the confirmation about money return with the remark that it will be done within 60 days ....
1 March 2013
Unprompted review
Reply from tripsta
Dear customer,
Thank you for your review. Please be informed that we have investigated your case and found out that the only request which we had received
from you by email is the one where you asked us to cancel your return flight.
The duration of refund might take up to 60 working days depending on the refund speed from the Air company.
Should you require any further information we can be contacted on 7 (499) 505-15-47, Monday- Friday from 10.00 until 18.00. Saturday from 11.00 to 16.00
Thank you for choosing tripsta.ru!
Your Tripsta-Team
Nice!
I found and purchased convenient and inexpensive tickets to India. Thanks!
1 March 2013
Unprompted review
I booked a ticket via Tripsta and was not allowed to register on the flight on line - in the airport only.
1 March 2013
Unprompted review
Reply from tripsta
Dear Mrs. Fatueva,
Thank you for your review. In regards to you flight booking, we would like to inform you that since your booking was combined by two different air companies, for each segment of your flight you had to register on separate website.
In order to be able to register on the website of the air company, you had to insert either the booking number of air company or the number of your ticket.
For any further information, please contact our customer service at service@tripsta.ru
Your Tripsta-Team
Returned money on time
I had to change tickets due to problems with Aerosvit company (it is a bankrupt), Tripsta returned money on time.
13 February 2013
Unprompted review
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