Tripsta Reviews 

Tripsta is a load of rubbish. I strongly suggest you and anyone that you know avoid at all costs.
My experience with Tripsta, like many others who had to cancel their trip due to illness. My trip was canceled and my insurance company is happy to pay out as soon as I supply evidence of a receipt from Tripsta. The airline cannot provide this and they said I needed to ask for a refund through the booking agency. When I try to contact Tripsta, the only way to contact them with through the contact form online, which they never responded to. I have also sent emails to service@tripsta. Attempts to reach out again were unanswered and all phone numbers listed for Tripsta are now defunct.

Tripsta's reviews and reports are terrible; I should've investigated that earlier. My lesson- go through the airline to book or at least a reputable company.
Despite numerous emails, lengthy phone waits and every type of contact possible - there has been no reply. As a result I am out of pocket by over $1000. I am appalled at there poor customer service and will lodge a claim with fair go television show and small claims court if I have not had a response by the end of today.

They cancelled our flight and won’t give us a refund

I lost 1400 dollars I am student studying abroad and it was hard for me save money and go home ,due to my delay in visa i wanted to deffer my flight.. no one pick the phone in customer mo matter which country you call . I contacted the airline and they denied to help as booking was done through tripsta they cannot cancel it . I am feelimg helpless and probably wont be able to make it he for another year. lifes already hard here to survivevalone in a foreign country and people like them make the life a hell.

Beware!! Searched for flights on Skyscanner, and Tripsta came up as top pick. Booked international flight, amount was debited from my account - then received an email the next day that my booking was cancelled due to "technical issues". Received only the same generic email back in response to an email. A week later I'm still waiting for my refund :(

I giving 1star because I can’t giving non !!

I booked my flight with them online just to get an email 24 hours later saying my CC was declined and they canceled the booking, I called the bank and they claim the charge was never declined, it was just reversed from their end.
BE AWARE do not touch this website.

This company is wholly unreliable. I attempted to book a flight and received a message that my card could not be authorised. I tried a second attempt, which was stupid of me - assuming that Tripsta were a relable site. Regardless, Tripsta have held the amount booked for both attempts through my credit card for a period of up to two weeks! I have sent emails describing my issue, asking to be contacted with only reply receipts. Shady.

Do yourself a favour and use another travel agency or pray you never ever have to contact Tripsta's customer services.

They won't answer your emails. You'll have to wait for 30 minutes on the phone paying NZ$1.14 per minute to listen to some inane tune before you're connected with someone. Then, they won't keep their promises.

I had to cancel a ticket and was promised that within one hour I'd receive a confirmation email showing the costs I had incurred in. After 30 hours, I haven't received anything and I'm not even sure my ticket was actually cancelled. Any attempt to contact them by email was met by silence. Do they expect me to shell out other NZ$30?

It's not a mistake. It's their business model. BEWARE!

Good service, flights were considerably cheaper than alternative providers. As expected, the price you pay is more than you initially see on the site due to added charges during the payment process. Be careful - this doesn't appear on the quote until you enter your card details! However, even with this charge it's still a great price. As long as you read everything carefully you'll be fine. But let's be honest - if you're booking flights through anywhere you should really be doing that anyway.

hi,
Please be aware of Tripsta.Its the worst company.They changed my flight without even telling me.Increased my flight duration to 8 hours without asking my consent.
I tried to mail them again and again but they wont reply.
Not only that,when I was booking,they offered me to pay extra so that I can cancell my flight and get full refund without extra charges.I paid extra to get this service
But when I tried to refund,they said that it is not possible and it is only possible due to medical condition..I told them then you should have mentioned that also at some prominent place where you wrote
"FREE REFUND" ..
Please be aware of this company and never ever try to book any tickets by this Tripsta.
Now I am trying to contact them to send me the new ticket but they are not answering.I am mailing them again and again asking them why they have increased my flight time and this is not acceptable to me but they are not replying.
Please be aware of this company.Never ever book your tickets by Tripsta. Tripsta is the worst company ever. They are misleading and have rude conduct