Tripp Reviews 

The customer service is second to none. Sasha dealt with my replacement under guarantee, very efficiently, professionally and speedily.

I bought two Tripp suitcases a few years ago. One of them had an issue with two wheels. I couldn’t find the purchase emails and I had also moved. I contacted Customer Services and Rachael White responded very quickly, asking for a few more photos. The following day she put me in touch with her colleague, Hits Patel, who would send out the wheels. I mentioned I was travelling the following week, Hits expedited sending the replacements and I received them in good time. Excellent customer service.

Great customer service, Amanda was most helpful and arranged a replacement cabin bag for me as mine had a faulty handle. Very happy

Customer Service was quick and polite. With clear instructions on what I needed to do along with photograph guides. Chantelle Butler had my query resolved in less than 24 hours from my initial email excellence Service.

I bought a cabin size suitcase 2 years ago. When I used it on a street, one of the wheels wore down badly it is now not easy to use. Also, because of the positioning of the wheels, the case often falls over. I have tried to contact Tripp twice, but have received no response.

UPDATE 30/08/2026
Tripp contacted me after my review and were very helpful. Bottom line - I got a replacement case. Just a shame the only way I could make contact was to leave a 1 star review (which I have now changed to 4).

Excellent service from Tripp. We had an issue with one of the TSA locks on one of our new suitcases. It was handled very efficiently by Chantelle Butler, and a replacement case has been dispatched to us.

Had an issue with a Tripp case I had bought a couple of years ago where 2 of the wheels was worn down unevenly so awkward to pull along along with the handle pulley bar sticking snd not retracting . Made the claim online under warranty. Nikita helped me locate the PO number and once this had been submitted I just had to choose an alternative case as original no longer available . My replacement case was ordered swiftly and the claim process was brilliant and would have no hesitation in recommending buying Tripp to anyone

A minor split developed on the shell of our case near the handle and we contacted customer services to outline the issue. Helen reviewed the images and handled the issue very professionally, resolving the problem the following day and arranging for a replacement to be despatched. Couldn't have asked for a better customer service experience.
Thank you

Bought a pair of Tripp suitcases from Cheshire Oaks last year. Very pleased with the product although after second use one of the expander zip fastener "heads" fell off in transit. Thought I would try Tripp to sort out new head . Customer services (Rachael White) were incredibly helpful particularly as we were on holidays and I am not at my best with smart phone technology. She has sorted my issue and promised a fix for our return. At a time when poor customer service seems to be the norm, it's great to see a company and customer agents delivering the goods. Thank you Tripp and thank you very much Rachael for all your help.

Great customer service from Nikita. We had an issue with a newly purchased case and our correspondence has been dealt with both professionally and emphatically. We have been using Tripp for nearly 20 years and obviously over time replaced luggage. This year all the family have needed new luggage and we wouldn’t choose or recommend any other brand. As said we had an issue which has been resolved with a replacement now on its way. 5 * service and products.

After many many years of having Tripp luggage I had perfect underseat cabin bag retractable handle fail! It was only a few months old, knowing that must be covered under their guarantee, I emailed their customer service team and received an almost instant response! After a few security and purchase details I received a replacement within 4 days! Remarkable customer care and the most brilliant service from Sasha who was extremely professional and most helpful!! Tripp are not just great luggage they are also a company that cares about their customers! Well done Sasha!

I bought the Tripp Retro Auburn expandable suitcase from Tripp. DPD delivered my case but I had no pick up code. I messaged Tripp Customer Service and spoke to Sasha, who replied very promptly and gave me information on how I could pick up my case without the pick up code. Thank you Sasha for your great Customer Service and help. I now have my case and are very happy with it.

This review is solely based on the vanity case. I also purchased 2 large suitcases and how they were packaged kept the suitcases suitably protected in transit however this was not the case with the vanity cases. They’re just placed in a plastic bag and as we all know how items are handles by couriers these were received with scuffs/scratches and marks. I had to return the case 3 times and also stated to customer services it’s how they’re packaged but it made no difference. You email customer services and it takes 24hrs for a reply sometimes longer. I was told that Tripp cannot guarantee I will receive the case with no marks/scuffs on. If you order a brand new item you expect to receive it in brand new condition not to expect to keep it if it has been damaged. Tripp ended up saying that either they can offer a refund or I could keep what I have recieved. No option to send another out. Yes I understand they have sent 3 cases out but I sent pictures of every one received which was damaged. They seriously need to sort there packaging out for these small cases. A plastic bag isn’t good enough. For a returning customer to Tripp Ive been left really disappointed.

((Edit)) Tripp sorted this out very quickly for me and got a new suitcase sent out. Nikita in customer service was very helpful and kept me updated, so I have reflected this in this rating
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ordered a suitcase that was supposed to arrive with DPD yesterday and the message when tracking says “your order is being returned to Tripp”. I go in holiday in one week so need this sorted.

If collecting a suitcase from a parcel shop isn’t possible then why is it an option at checkout?

Please could you sort this out and get my suitcase sent out ASAP

We bought a set of cases which developed a fault and whilst we would have rather they hadn't needed to be replaced the customer service we received from Helen was exemplary. After a few emails confirming details our replacements were dispatched and with us within a day or so. The replacements look great and we look forward to using them on our next trip.

On only the second time of using a new suitcase, I noticed some of the stitching had come loose. I contacted Tripp as there was a 5 year warranty on the suitcase. For the first time in my experience, the problem was dealt with promptly and without hassle. I can’t thank Helen in Customer services enough- on submitting all the photos and evidence, a replacement suitcase was sent quickly in time for our next holiday!⭐️

I purchased two suitcases directly from Tripp in February 2026 and have used them exactly once. Following the trip, a loose thread developed right on the main exterior zip, threatening the structural integrity and durability of the bag.When I contacted customer service (Enquiry T273168492), the advisor dismissed it entirely as "normal wear and tear" and told me to just cut it off with scissors, completely ignoring my concerns that it will continue to unravel and cause the case to burst open during travel.Under Section 9 of the UK Consumer Rights Act 2015, goods must be durable and fit for purpose. Since this happened within the first 6 months, the law assumes the defect was inherent at manufacture. Telling a customer to take scissors and glue to a brand new bag instead of offering a repair or replacement is unacceptable. I expect a management member to look into this case.

I have always been a customer of Tripp and never had to contact them before. I purchased a new suitcase and within a few months noticed a fault with my case. I contacted for assistance and within a few days I had a response and once I had sent proof of the issue and I had cut the labels to void the warranty I received a whole new replacement within 48 hours. Amazing service, huge shoutout to Amanda who helped me from start to finish!

I needed to cancel and replace my order.
Sasha was so helpful and acted quickly to solve my mistake!

Thanks Sasha!

I had a problem with a suitcase that I ordered. There was a problem with the lock accepting a number. I contacted Tripp about this and Chantelle was very helpful. After sending evidence that the lock wouldn’t work, she organised for a replacement suitcase to be sent out. The new suitcase arrived within 2 days of me sending evidence that I had voided the guarantee. Very impressed with Tripps customer service and Chantelle.