Kiwi.com Reviews 

THIS IS NOT NEW ZEALAND COMPANY it's CZECHOSLOVAKIAN
they take your money no booking exist

Please Refund Our Airlines Tickets Money ASAP.
You have received the refund money from the Airlines. So why not refunding our money. Whenever I sent a message for refund. They say refund is still under process. This is not true.
This company is a scammer and untrustworthy.

I should have red the comments in the net before booking. Customer Service is only a robot. No help at all.
Service paid was not provided.
I will never book within that company again.

Absolutely terrible
Absolutely terrible, didnt inform me about my flight change, even though they have been informed by condor 4 months ago. I Realized i couldnt check and in and then was informed by condor my flight is canceled, 15 hours before departure. I wrote customer service, which offered no help, besides telling me I have to pay a completly new flight or take a flight 4 days later. In 48 hours they were not able to get in contact with condor, didn't call me back, even when they said they would and were not able to offer anything usefull, i wasnt even able to cancel the flight, if i would i would have gotten Kiwi coin for their webage at one tenth of the price i paid. Complete disaster and I highly recommend everbody to stay as far away as possible.

I requested a refund which was approved and Kiwi state this is refunded but I still have not received the payment.

Still waiting for my refund, I tried to cancel my flight within 1 hour after making it ( wrong date)
They refused to cancel the flight and still charged me for baggage and the taxes.
I went to the airline (SCOOT) who agreed to refund the taxes 201.00 AUD, they informed me that it was with Kiwi, they still have not refunded! Daylight robbery!
DO NOT USE.

I have been waiting for months for a refund that has supposedly been in process since December. There is no update - the booking number was 575 573 878 and my first plane was delayed so long that I missed the connection. The company has been telling me consistently that they are working on my refund but it has been months.

If you use these guys, know there is a good chance they are not going to pay you back if they mess up and leave you holding the bag. Never EVER use this company. I am pursuing actions with my bank currently to force them to action.

Just don't ever use it. I've added a paid flight compensation service with only ai-like answers, but they never give me a refund. I'll never use it again. Don't ever do it either.

Wasn’t able to refund tickets even if it was more than a month ahead. This is daylight robbery. Avoid this TA at all cost.

SCAM!!!!
This company is a giant scam. Flight was cancelled and months later I have more recieved my money back. Customer service not existent. Save yourself hassle and use a legit travel company. There guys just take your money and disappear.

The worst experience with any company ever. I believe they intentionally removed items from my cart and then charged me £50 fees to add them once I noticed 30 minutes after my purchase.

Extremely unhelpful! Our flight was cancelled due to weather conditions. We were given an alternative flight for the next day free of charge, however this flight was also cancelled. They then told us we can take another alternative route but at a cost of £800 and it wasn't covered because we had already chosen the alternative option. On top of that we had to stay in a hotel close to the airport as our journey was interrupted, we where told over the phone that we could get compensation for our hotel stay of €52 however the best option for us cost €69.We made sure that we could still get the compensation of €52 as we where happy to pay a little more out of our own pockets. We have yet to receive the compensation as we hadn’t booked directly though the link. You can imagine this was very stressful after being stuck in the airport for just over 8 hours, we just wanted to get out so we could rest. We are now being refused compensation because of this. Furthermore, we had requested a partial/full refund on our trip as we had to go through an alternative booking website to book our further journey as we didn’t want to pay just over £800 out of pocket for something that was not in our control whatsoever. We have been denied this refund as we didn’t cancel our trip 48hours before, however we made it 1/3 of our journey before the rest was cancelled. Following on, we have contacted the airline in regards of a refund, they have processed it to this company and now they are saying that they haven’t received it after 2 weeks. Considering this is a well used booking company, I am appalled at the lack of help they have provided us and their refusal to give us our money back that we are meant to have.

Kiwi.com are dam scammers, trash, thieves, who steal your money, you never must buy anythings by KIWI.COM...in my case kiwi.com never reserved my airtick by airline; kiwi.com steal and kept my money $518 dollares + bags $160 dollares..

kiwi.com is trash
I canceled my flight booked with kiwi.com .
I canceled it on January 23, 2025 due to my schedule. I requested a refund to kiwi.
kiwi.com Company refund policy date has been 14 days. We are waiting until now. No refund has been made yet. Refund status is still being requested. I wonder if I can get a refund from kiwi.com company. Really kiwi.com is trash.

Never purchase flight tickets through Kiwi.com.

Do not buy from here. They never issue refunds.

My flight ticket number: 588 975 167
Route: Rome to ICN

I purchased a flight ticket through Kiwi.com and canceled it two hours later. Out of the 1.4 million KRW I paid, I only received 700,000 KRW as a refund.

Kiwi.com claimed that they refunded exactly what they received from the airline (T'way), but T'way confirmed that they refunded the full amount, minus their service fees.

Kiwi.com asked me to provide documents from T'way, including the flight details, passenger name, and refunded amount.

I requested the necessary documents from T'way and submitted them to Kiwi.com.

Kiwi.com still insists they did not receive the money.

It’s obvious who’s lying. T'way is cooperating and providing documents, while Kiwi.com keeps asking for more paperwork.

The result? I've been fighting this for three months. If this doesn't get resolved soon, I'm considering hiring a lawyer.

I have bought airline ticket(1154$) through KIWI.COM. last Dec. 17th. 2024. I requested a cancellation refund of the flight ticket, but no action has been taken for more than a month.
I cantacted customer center three times, but I suspect it was a deliberate delay. It is suspected that KIWI travel agency is not complying with the international refund rules for ticket sales and is extorting the refunded amount without returning it yo the customer.
Please be careful with using KIWI.COM

I had the worst experience with Kiwi.com, and I wouldn’t wish it on anyone. All I needed was to add two letters to my name on a booking – a simple request that turned into an absolute nightmare.

Despite reaching out well before my trip, I was met with broken links, unhelpful responses, and zero accountability. The airline informed me that Kiwi.com was the only one who could make the change, but Kiwi.com failed to provide proper support. Their lack of communication and broken processes left me feeling completely helpless.

The stress of this situation caused me to have multiple panic attacks, severely impacting my mental and physical health. Instead of addressing my concerns, Kiwi.com made what should have been a straightforward process into something unnecessarily complicated and traumatic.

This company’s lack of care for its customers is appalling. I wouldn’t recommend Kiwi.com to anyone I care about. If you value your time, money, and peace of mind, avoid them at all costs.

Kiwi.com is nothing but a scam agency, and I strongly urge everyone to stay far away.

I booked an Air Cairo flight from Luxor to Cairo through Kiwi.com, but the reservation (PNR) number they provided could not be found on Air Cairo's official website. After further investigation, I discovered that the flight I booked does not even exist. When I contacted Air Cairo directly, they confirmed that my booking reference and the flight itself do not exist in their system. This is clear evidence that Kiwi.com is running a scam.

Their customer service is an absolute joke – all they offer are useless chatbot responses with generic and irrelevant answers, and they hide their customer service. Don't waste your time with their chatbot – email them directly at "complaints(at)support.kiwi.~~(Policy omits back address)" While their response times are still frustratingly slow, this at least seems to be handled by a real person.

Do yourself a favor and never book through Kiwi.com. It’s the ultimate waste of time, money, and patience.

Avoid at all costs!

I'm surprised skyscanner are still allowing this company on their platform. My experience was sometime ago now. I never even received my flight ticket (£180 cost) and never got a refund. Totally down to Kiwi.com. the name suggests it is an antipodean company, it is not. The company is Czech & a disgrace to its fab country and people. Avoid them at all costs! I use lastminute.com now for all my flights ✈️

This is what happened to me with kiwi.com.
(Ref.No 572 054 676)

I bought a round-trip flight from Auckland to Christchurch to travel around the South Island of New Zealand.
The airfare was quite expensive, but they sent me a non-cancellable ticket and asked me to choose whether to accept it or not. If I did not accept it, they charged me an additional fee.
The price they offer on Skyscanner is a non-cancellable ticket, but they did not inform me in advance.
Even though I requested a cancellation a month in advance due to personal circumstances, they told me that they could not refund the ticket.
When I protested strongly, they admitted their mistake and said that they would only refund the one-way (Jetstar) ticket as a credit, and asked me to keep it a secret from everyone else. So when I asked for a bank deposit, they only sent me about 25% of the purchase price.
Kiwi sent me several emails asking me to wait as if would refund me soon. Kiwi even said that it would be resolved soon and there was no need to file a lawsuit or anything.
Kiwi sells round-trip tickets without distinguishing between each ticket, and if they refund the customer later, they only refund a very small amount or refuse a refund.. This seems very unpleasant and unfair to the customer. Please be especially careful when dealing with Kiwi.