I had an issue on payday with my pay packet coming through. I used the message function and received a reply from Paul in 3 minutes. Within half an hour he released my money and explained the re... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent bank - easy to use online current and savings accounts. Friendly and helpful customer service who answer the phone without long waiting times. Makes me feel like I'm doing my bit to lookin... See more
Company replied
Kirsty was incredibly helpful via the web chat. I am a business account operator and I had a few different questions. Once I found the web chat option in my account (it's a speech bubble icon at the f... See more
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I’ve been really impressed with Triodos – not just for the big stuff like their ethos and the projects they support, but also for their attitude and the way they stay connected with customers. It gen... See more
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Company details
Written by the company
Banking for people and the planet. Triodos is the world’s leading sustainable bank, making money work for positive social, environmental and cultural change.
Contact info
Deanery Road, BS1 5AS, Bristol, United Kingdom
- 0330 355 0355
- triodos.co.uk
4.5
Excellent
787 reviews
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ethical and good service
I have banked with Triodos for a year now and the account is easy to deal with. I like to know the bank is trying to make the world a better place.
31 October 2025
Unprompted review
Reply from Triodos Bank UK
Hi Mr and Mrs Parker, we're really pleased to hear that you've had a positive experience as a customer banking with us. Thank you for supporting ethical finance! Kind Regards, Emmie.
I had a terrible experience with…
I had a terrible experience with Triodos. I opened an account based on the positive reviews and expected it to work well compared to my building society account. At first, everything seemed fine — I deposited small amounts and made small transfers to my other bank accounts without any issues.
However, as soon as I deposited £20,000 and tried to transfer it to another savings account, Triodos blocked the transaction. They claimed it was to protect me from scams and for my own security, but in reality, they simply held my money and wouldn’t let me use it.
Avoid Triodos at all costs — they make it extremely difficult to access your own funds.
23 October 2025
Unprompted review
Reply from Triodos Bank UK
Hi Eleri, thank you for sharing your experience. We’re sorry to hear about the difficulties you encountered when trying to access your funds. Protecting our customers from fraud is a top priority for us, and sometimes this means we need to take extra steps to ensure your security. If you’d like to discuss your experience further, please don’t hesitate to reach out to our Bristol-based customer contact team, who will be happy to assist you. We take fraud very seriously and appreciate your feedback as we continue to improve our processes. Kind Regards, Emmie.
Finally I feel confident in my bank and…
Finally I feel confident in my bank and its ethics! Triodos communicates clearly and transparently, and hearing about the many amazing organisations and businesses they work with fills me with hope for humanity; people doing things differently, positively and collaboratively.
25 October 2025
Unprompted review
Reply from Triodos Bank UK
Hi Jo, thank you for sharing your experience, we’re delighted to know that you feel confident in our ethical approach and communication. Thanks for supporting sustainable banking! Kind Regards, Emmie
Best customer service I've ever…
Best customer service I've ever received in nearly 60 years banking! On the rare occasions I need to ring Triodos, they pick up within 2 minutes, are always courteous, and able to answer my queries
9 October 2025
Unprompted review
Reply from Triodos Bank UK
Hi Jill, we're delighted that our customer service team could assist you, thank you for supporting making money work for positive change! Kind Regards, Emmie
I feel very privileged to have been…
I feel very privileged to have been able to see our Triodos Manager giving his wonderful interview. I was in tears because I had to remove my current account with Triodos because of fraud and feel that it is still too dangerous to return, which I'd love to do. I am so pleased to see you are doing a lot to help children, but as an 'oldie' - and there are many of us - I'd like to suggest that maybe Triodos would consider investing in the elderly as well. A lot of the Retirement schemes are I fear, are exploiting the elderly. Because I personally now need to go and live in a community such as these schemes provide, I have been exploring them, but cannot say I trust them. Do Triodos support any of these schemes - ie McCarthy Stone, Churchill and others ? Or can you recommend any of them to me to see if they would suit me? As I always say - keep up the good work! Thank you from my heart for all you are doing.
24 October 2025
Unprompted review
Reply from Triodos Bank UK
Hi Iris,
Thank you so much for your heartfelt review and for sharing your thoughts and experiences with us. We truly appreciate your support. I’m pleased to let you know that financing care for older people is indeed an area we focus on. You can find out more about the work we support through this link here: https://www.triodos.com/en/impact-themes/health-care.
While we can’t recommend specific schemes or providers, we are committed to backing organisations that create positive impact within elderly care.
If you are considering returning to Triodos but have concerns following your experience with fraud, please know that our customer contact team would be happy to talk through your options and any questions you may have. You can give us a call, and we’ll do our best to support you.
Kind regards,
Emmie
Always really polite and easy to talk…
Always really polite and easy to talk to whenever we have a query.
16 October 2025
Unprompted review
Reply from Triodos Bank UK
Hi, thank you for leaving a review. It is great to hear how helpful the customer service team have been. Thank you for supporting us in helping money work for positive change! Kind Regards, Emmie
They invest in a sustainable future
They invest in a sustainable future. A real person answers the phone helpfully when I call them, after a 5-10 minute wait. (The music quality could be better on the wait, but they keep me updated with where I am in the queue.) They keep me informed about scams.
6 October 2025
Unprompted review
Reply from Triodos Bank UK
Hi Kate, thank you for leaving a review. It's great to hear that our customer service team have been at hand to help whenever you have needed them. Thank you for supporting sustainable banking. Kind regards, Emmie
Excellent bank
Triodos are a excellent bank so helpful always there to help but so professional
Thank you
Janette Brewer 😊
30 September 2025
Unprompted review
Reply from Triodos Bank UK
Hi Janette, thank you for leaving a review. It's great to hear you're enjoying our services! Thanks for supporting sustainable banking. Kind regards, Alex
Supports projects that will protect the…
Supports projects that will protect the planet and refuses to support fossil fuel companies.
29 September 2025
Unprompted review
Reply from Triodos Bank UK
Hi Tom, thank you for leaving a review. It's great to hear your enthusiasm for sustainable banking! Thanks for being a valued customer. Kind regards, Alex
Congratulations to Triodos bank for…
Congratulations to Triodos bank for repeatedly receiving a King's Award!! I switched to you years ago and have never regretted it! I see the small monthly cost as my investment in supporting a more ethical and sustainable practice, not just in banking, it impacts so many people through your loans and investments. Thank you for working for me.
13 September 2025
Unprompted review
Reply from Triodos Bank UK
Thank you, Fran! It's lovely to hear that you're proud of the recent award win and of banking with Triodos. Thank you for your continued support. Many thanks, Ellie
A solid and ethical bank, but room for improvement
Overall, Triodos is pretty decent. They offer ethical banking through an app which is still a little clunky but has kept up with what I've needed it for. Sending or receiving money can take a little longer than mainstream banks, but it always gets to where it needs to go. My bank card doesn't always work, for example in trying to deposit money at the post office or trying to transfer money into my lottery account, which is a little frustrating, but the biggest issue I've found is that I can't make payments to credit cards with other banks, I've had to set-up a 'bridge' account with another bank to transfer money into the make the necessary payments. I've also found I can't link my accounts with third-party apps, such as clearscore.
They do indeed charge £3 a month for the current account, but this was clearly disclosed and explained in the account opening process.
As for the interest rates they offer on their savings accounts and fixed-rate accounts, they're pretty decent, not the best, but not the worst either.
None of these things are bad enough that I'd consider leaving Triodos just yet, but there's certainly room for some improvements. Perhaps I'm just used to mainstream banks and the unethical (but efficient) services they offer! On the balance of things, I'd rather keep my money with Triodos and suffer these small inconveniences.
26 August 2025
Unprompted review
Reply from Triodos Bank UK
Hi Harry, thank you for taking the time to leave a review. They provide great insight into how we can improve our service offering moving forward.
Unfortunately the Triodos current account is designed to be online and so you won't be able to use the Post Office for over the counter services. There are various other ways in which you can pay money/cheques into your account, the details of which can be found in our FAQs page: https://www.triodos.co.uk/faq/do-you-have-your-own-branch-network-or-an-agreement-with-the-post-office?id=e4c1d7e5cc6f.
We're sorry to hear that you've had to set up a bridge account with another bank to make the necessary payments. In order to diagnose this issue and see if there is a solution, please could I request that you either send us a chat message in the mobile banking app by going to 'More' then 'Help', or by logging in Internet Banking. Or can you give us a call via 0330 3550 355.
With regards to linking your accounts with third party apps, Clearscore would need to work with us to open this feature and initiate it. We have information for developers who want to use open banking here: https://www.triodos.co.uk/open-banking-developers
Thank you for joining us in making money work for positive change.
Kind regards,
Jim
Great bank
Great bank, always works, always helpful. And It is a bank that gives back. Very happy with their service.
19 August 2025
Unprompted review
Reply from Triodos Bank UK
Hi Patricia, thank you for taking the time to leave a review. It's great to hear that you are satisfied with the service you're receiving at Triodos. Kind regards, Jim
Apart from their ethics which is why I…
Apart from their ethics which is why I went with them, they actually answer the phone and speak with you, knowledgeably and nicely!
20 July 2025
Unprompted review
Reply from Triodos Bank UK
Hi Vicky, thank you for taking the time to leave a review. It's great to hear that our customer service team have been at hand to help whenever you have needed them. Thank you for supporting us in making money work for positive change! Kind regards, Jim
Up and coming sustainable bank… looking…
Up and coming sustainable bank… looking forward to the app updates in due time. Does the job but would like the process of switching banks and direct debits to be easier.. Will do in due time
20 July 2025
Unprompted review
Reply from Triodos Bank UK
Hi Amin, thank you for taking the time to leave a review. We appreciate all feedback from our customers as it helps us to direct our development moving forward. We're pleased you can join us in making money work for positive change. Kind regards, Jim
A truly ethical bank
A trustworthy bank who use my money for the greater good, whether that's investing in community energy schemes, electric bus fleets, playschemes for children with disabilities or solar and wind schemes.
The bank is ethical in everything they do, from the way their Bristol office runs, to the products and services they offer.
20 July 2025
Unprompted review
Reply from Triodos Bank UK
Hi Fiona, thank you for leaving a review. We're really pleased to have you on board as a customer. Kind regards, Jim
In partnership with genocide
Triodos is now in partnership with genocide enabling Google. Project Nimbus provides cloud data services, including AI to the Israeli government and military. I can no longer recommend Triodos.
20 July 2025
Unprompted review
Reply from Triodos Bank UK
Hi there, thank you for taking the time to share your thoughts and we’re sorry to hear that you no longer feel that you can recommend Triodos.
Google is a key part of worldwide payment infrastructure and it’s necessary for us sometimes to work with large global players so that we can offer important services to our customers. As with all of the suppliers that we work with, Google has passed Triodos Bank’s due diligence and selection process. By introducing Google Pay, which we know is important to many of our customers, we can help make sustainable banking simpler and more accessible for both existing and new customers – aiming to grow our community of people choosing to bank sustainably.
We do not have an ongoing partnership with Amazon. We have occasionally run advertising campaigns on Amazon Prime, which again are aimed at continuing to grow our community and awareness of sustainable banking. Please be assured that we take all of our decisions on who to work with very seriously.
Kind regards,
Jim
Been a customer for about 5 years now
Been a customer for about 5 years now. The app and overall tech is much better than it was.
Great to know that you can bank without being part of the problem.
19 July 2025
Unprompted review
Reply from Triodos Bank UK
Hi Nick, thank you for your review. We're really pleased that you are feeling the benefit of our service improvements. Thank you for supporting sustainable banking! Kind regards, Jim
The best Ethical Bank Account and Financial Products in the UK today.
I’ve had very good service, good communication and clear and helpful customer service when ever I’ve needed it. The banking app works really well as does the online banking service. Their security is second to none which gives me peace of mind. This is all backed up with the knowledge that it is an ethical company run by people who obviously really care about the most important issues of our time.
“Triodos Bank’s mission is to help create a society that protects and promotes quality of life and human dignity for all. Since 1980, our sustainable financial products have enabled individuals and organisations to use their money in ways that benefit people and the environment.”
3 July 2025
Unprompted review
Reply from Triodos Bank UK
Hi Toby, thank you for leaving a review. We're really pleased to hear that the banking app works well for your needs and that our security measures help you to feel secure in using your money to promote positive change. Thank you for being a valued customer. Kind regards, Jim
Really easy to use
Really easy to use, ethical bank. Used the account mainly as a bills account with joint party, so never had a lot of interaction from a service perspective.
26 June 2025
Unprompted review
Reply from Triodos Bank UK
Hi Gav, thank you for your review. We're really pleased to hear that you've had a positive experience as a customer banking with us. Thank you for supporting ethical finance. Kind regards, Jim
Very poor experience
Very poor experience. I forgot my password and instead of being able to re-set it online I had to wait a week for them to send me a temporary password through the post. In this day and age, that's quite ridiculous. I then went to close my account and they asked for a lot of information in online chat about account number (I only have the one account) and nominated account (which they already had on file). Took over 5 minutes to reply each time I gave them the unnecessary information again. Quite frustrating. Wont use Triodos again.
24 June 2025
Unprompted review
Reply from Triodos Bank UK
Hi Mark, thank you for taking the time to leave a review. I'm sorry that this has been your experience with us, you can access your account the same day by downloading Mobile App, this should have been suggested as an option, I apologise if it was not. We ask customers to confirm their Nominated Account details as they can often be out of date and we want to ensure we are sending your money to the right place. With that said, we recognise this is more steps to take than most would like, and are currently reviewing our closure process to make it quicker and easier for customers in future.
We aim to respond to customers as quickly as possible through our Chat service and I apologise that this was not your experience. This has been fed back to our Contact Team.
Thank you for your feedback, please be assured all feedback is used to improve the products and services we provide.
Kind regards,
Jim
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