Trinity Financial Reviews 872

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and supportive attitude, making complex processes feel stress-free. People frequently highlight the exceptional customer service, noting the personalized and understanding approach they received. The service provided is often described as outstanding, with consumers appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, even for those with complicated situations or who are first-time buyers.

What people talk about most

Staff

Customers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Service

People report positive experiences with service, often highlighting the professionalism and efficiency of the... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the professionalism,... See more

Response time

Reviewers consistently mention positive feedback about response times. Customers frequently highlight the... See more

User experience

Consumers consistently report a positive user experience, highlighting the clear explanations and supportive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As FTB the whole house buying process is quite daunting, however the team at Trinity (Luisa + Daniel) made it as stress free as possible. Always happy to talk me through what was needed and why, and m... See more

Company replied

Rated 5 out of 5 stars

I’ve had the smoothest mortgage process all thanks to Joshua! From start to finish, he made everything feel so simple and stress-free. He was always clear, professional, and quick to answer any questi... See more

Company replied

Rated 5 out of 5 stars

I quite literally found Trinity Financial by doing a google search and it has by far been the smoothest mortgage advisory experience I've had till date. Tyler took the time to not only understand my c... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Situated on Upper Street in Islington, Trinity Financial provide financial advice tailored to your needs. You will benefit from our expert knowledge and professional service whether you are a first-time buyer, a professional buy-to-let investor looking to build a property portfolio, or seeking funds for a multi-million pound property. You can be assured that, with our wealth of experience, your mortgage application will be in safe hands.


Contact info

4.9

Excellent

TrustScore 5 out of 5

872 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

David and Daniel were great throughout…

David and Daniel were great throughout the process. We weren't the most straightforward applicants but they persevered and secured a mortgage for us. Would highly recommend!

8 January 2026
Unprompted review
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Reply from Trinity Financial

Hi Philip, thank you very much for the great feedback on David and Daniel. We always enjoy placing the complicated cases. Best wishes, Aaron at Trinity

Rated 5 out of 5 stars

Excellent service

David Sanders was excellent. He was communicative, helpful and reassuring when needed. Could not recommend David or Trinity Financial highly enough!

18 December 2025
Unprompted review
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Reply from Trinity Financial

Hi Liam, thank you very much for taking the time to leave David and Trinity a five-star review. Best wishes, Aaron at Trinity

Rated 5 out of 5 stars

Highly recommended

I had a fantastic experience with Trinity Financial Mortgage Company, and especially with Jordan, Mortgage Advisor.
Jordan is always happy to help, incredibly friendly, and truly goes the extra mile for every client.

From the very beginning, he treated my case with special attention, explained everything clearly, and made the whole mortgage process feel much less stressful. You can really feel that he genuinely cares about his clients and wants the best possible outcome for them.

Jordan is without a doubt one of the best mortgage advisors you could ever recommend. Professional, supportive, approachable, and reliable — I couldn’t have asked for better service.
Highly recommended!

18 December 2025
Unprompted review
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Reply from Trinity Financial

Hi Olena, thank you very much for leaving such lovely feedback about your experience with Trinity and particularly Jordan. It is great to hear you were so happy with him and our service. Best wishes, Aaron at Trinity

Rated 5 out of 5 stars

Excellent, professional service

Jatin @ Trinity Financial helped us secure a specific product that met our requirements perfectly. Having not previously used a broker, we were a little hesitant, but would definitely recommend without hesitation. The entire process was well explained, the market review comprehensive, but most importantly Jatin was a pleasure to work with. Thank you!

1 September 2025
Unprompted review
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Reply from Trinity Financial

Hi Chris, thank you very much for Jatin and Trinity's five-star review. It's great to get such great feedback. Best wishes, Aaron at Trinity

Rated 5 out of 5 stars

Pro-Active & Knowledgeable

I bought my first home and used Trinity Financial and had a genuinely great experience. They were fast, knowledgeable, and clearly understood every stage of the process. What really stood out was their ability to anticipate what would be needed ahead of time—they didn’t just sit and wait for answers but used good judgement, chased things proactively, and kept everything moving.

They also had a direct contact at the bank, which sped the whole process up significantly. In contrast, my solicitors were extremely slow and unhelpful, often just emailing and waiting rather than thinking ahead or guiding me on the next steps. Trinity Financial were the complete opposite: proactive, practical, and excellent at problem-solving. I’d definitely recommend them.

4 December 2025
Unprompted review
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Reply from Trinity Financial

Hi Vishal, thank you very much for the great five-star review. It's lovely to get such positive feedback. Best wishes, Aaron at Trinity

Rated 5 out of 5 stars

I highly recommend Trinity Financial as…

I highly recommend Trinity Financial as your mortgage broker specially if you are a first time buyer. Matthew was very patient and always available.
He explained the whole process and help secured the best mortgage offer for me.

21 November 2025
Unprompted review
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Reply from Trinity Financial

Hi Aida, thank you for the great review and kind words about Matthew. We appreciate you taking the time to leave us five stars. Best wishes, Aaron at Trinity

Rated 5 out of 5 stars

American/UK citizen returning

I’ve purchased three homes in three countries, and Liam at Trinity was far and away the most helpful broker I’ve dealt with. Having arrived in June and started work in September, I was concerned about my application process being difficult. Liam provided flawless support and found a fantastic contract for me. I definitely read reviews before calling Trinity and wanted to ensure those that follow have a current reference.

1 November 2025
Unprompted review
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Reply from Trinity Financial

Hi PP, we help lots of American clients to get mortgages and we are really pleased we helped you. Thanks for the feedback on Liam, he was really grateful. Best wishes, Aaron at Trinity

Rated 5 out of 5 stars

Highly Recommend Jeanne!

As a first-time buyer purchasing my council flat through Right to Buy and using a Help to Buy ISA, the process was far from straightforward. There were multiple delays from the council which meant I had to submit three separate applications, and throughout all of it Jeanne was absolutely amazing.

She was incredibly patient, always reassuring, and consistently went above and beyond. Jeanne took the time to explain every term clearly, helped me understand each stage of the process, and even offered helpful advice on how to chase the council when things stalled. She also never rushed me — she always gave me the time I needed to make decisions, which really made a difference.

She was prompt, reliable, and always easy to contact via both email and phone, which gave me real peace of mind throughout the entire process.

On completion day, she even called me and was genuinely happy for me, which meant so much after the long journey.

I couldn’t have asked for a better mortgage broker. Jeanne made a stressful process feel manageable, and I’m so grateful for her expertise and kindness. Thank you Jeanne!

3 November 2025
Unprompted review
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Reply from Trinity Financial

Hi Keishh, thank you very much for Jeanne's glowing feedback. It is great to read. Best wishes, Aaron at Trinity

Rated 5 out of 5 stars

Jatin was absolutely fantastic

Jatin was absolutely fantastic. Calm, patient and incredibly well informed. He did everything we asked and more, incredibly grateful for him!! Thanks so much for finding us the exact mortgage for us Jatin:) Highly Recommend :)

23 October 2025
Unprompted review
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Reply from Trinity Financial

Hi nm, thank you very much for the great feedback and Jatin's five-star review. Best wishes, Aaron at Trinity

Rated 5 out of 5 stars

Great Service

Matthew from Trinity Financial was incredibly helpful with organising my mortgage. He definitely made sure that it was the best deal that would work for me. He was very understanding and took it step by step for breaking down the process for a first time buyer! I would highly recommend.

9 November 2025
Unprompted review
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Reply from Trinity Financial

Hi Lucy, thank you very much for the great feedback and Matthew's five-star review. We hope you are very happy in your new home. Best wishes, Aaron at Trinity

Rated 5 out of 5 stars

I’ve had the smoothest mortgage process all thanks to Joshua!

I’ve had the smoothest mortgage process all thanks to Joshua! From start to finish, he made everything feel so simple and stress-free. He was always clear, professional, and quick to answer any questions I had. I really appreciated how patient and supportive he was throughout the whole journey — I honestly couldn’t have asked for a better experience. I’d highly recommend Joshua to anyone looking for a reliable and knowledgeable mortgage broker!

6 November 2025
Unprompted review
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Reply from Trinity Financial

Hi summer, thank you very much for the great feedback and Joshua's five-star review. He was happy to help. Best wishes, Aaron at Trinity

Rated 5 out of 5 stars

Amazing service

I cannot recommend Trinity Finance enough. Lisa has gone above and beyond during this whole process. Me and my partner was completely clueless but Lisa has been there every step of the way keeping us informed and answering our query’s. Very helpful and friendly. Thank you so much

23 October 2025
Unprompted review
Rated 5 out of 5 stars

I quite literally found them on Google

I quite literally found Trinity Financial by doing a google search and it has by far been the smoothest mortgage advisory experience I've had till date. Tyler took the time to not only understand my complex situation but to find us options quickly. THANK YOU!

16 October 2025
Unprompted review
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Reply from Trinity Financial

Hi Gurshagun, it is great to read that you found us online and you have been so happy with our service and Tyler in particular. Thank you for the review! Best wishes, Aaron at Trinity

Rated 5 out of 5 stars

Exceptional

I cannot express how grateful I am for the service I have received from Matthew Luckman and Correll Bynoe at Trinity. I was looking for a specialist mortgage on a flat with many unusual aspects such as short lease and ex-council. I was also doing so during a very difficult time living in temporary accommodation while going through a horrible divorce. They found me a high street lender with an exceptional rate, and didn't take a penny in fees for their company until the offer was secured. I really am so pleased with the calm, professional and most of all effective approach they have both taken. I hope to need another mortgage soon for a rental property and have already contacted Matthew for this second transaction. Thank you both, so much.

10 October 2025
Unprompted review
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Reply from Trinity Financial

Hi Jo, thank you very much for leaving our team a fantastic five star review. They were happy to help. We hope everything is calmer for you now. Best wishes, Aaron at Trinity Financial

Rated 5 out of 5 stars

Great service

Great service, Sophie was extremely helpful and knowledgeable. We were helped through the process as first time buyers and it really eased our nerves with taking this big step in our lives.

1 October 2025
Unprompted review
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Reply from Trinity Financial

Hi Joe, thank you very much for leaving our team a fantastic five star review and we hope you are very happy in your new home. Best wishes, Aaron at Trinity Financial

Rated 5 out of 5 stars

Outstanding service

Outstanding service: David answered all my queries and provided all the facts (across multiple calls) so I could make a decision that was right for me. I plan on continuing to use them, and highly recommend them to others too.

30 September 2024
Unprompted review
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Reply from Trinity Financial

Hi LS, thank you very much for David's fantastic five star review. He was happy to help. Best wishes, Aaron at Trinity Financial

Rated 5 out of 5 stars

It's pretty rare these days to have…

It's pretty rare these days to have such amazing customer service. Jed and Conor were our main points of contact during the whole process (finding a mortgage product, and various insurance covers). Jed was especially patient with us, and took the time to answer every question we had, calling us back minutes after trying to reach out to him. Conor was really helpful in helping us navigate the various insurance covers (life insurance and income protection). Thank you Trinity Financial, we will recommend you to anyone who asks.

19 September 2025
Unprompted review
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Reply from Trinity Financial

Hi Mathilde, thank you very much for the fantastic feedback! We are really pleased you had such a great service and wrote a lovely review. Best wishes, Aaron at Trinity

Rated 5 out of 5 stars

As FTB the whole house buying process…

As FTB the whole house buying process is quite daunting, however the team at Trinity (Luisa + Daniel) made it as stress free as possible. Always happy to talk me through what was needed and why, and more importantly secured us a great rate - even keeping us up to date with price drops and sending through new options while we waited for the house chain to complete. Can't recommend them enough

9 September 2025
Unprompted review
Trinity Financial logo

Reply from Trinity Financial

Hi Chris, thank you very much for the great five star review and the glowing feedback. Best wishes, Aaron at Trinity

Rated 5 out of 5 stars

Very smooth and reassuring experience…

Very smooth and reassuring experience with my broker. My broker Jed was very knowledgeable, understood my situation well and ultimately helped secure a competive mortgage. I'd highly recommend their service, especially if you have a more complex business or employment situation, like myself who am a self employed contractor.

1 September 2025
Unprompted review
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Reply from Trinity Financial

Hi Phil, thank you very much for Jed's glowing feedback and our five star review! Best wishes, Aaron at Trinity Financial

Rated 5 out of 5 stars

Wonderful service from Luisa and…

Wonderful service from Luisa and Daniel. Fast onboarding, they understood what we wanted, gave great recommendations, were quick to respond to all questions and queries including a change of requirements mid-application. They ensured the lender offer came through quickly and provided overall fantastic service. Highly recommended!

4 September 2025
Unprompted review
Trinity Financial logo

Reply from Trinity Financial

Hi Neil, thank you very much for the great review! We are really pleased you are so happy with our service. Best wishes, Trinity Financial

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