quick and easy to raise the claim and submit the details needed, quick response and surveyor attended promptly, very professional, freindly and explained everything in detail, settlement figure was d... See more
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Review summary
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What people talk about most
Reviews shaping this summary
This is a 5 star review for Ethan of 1st response. We were confronted with what looked like an impossible task. He explained there procedures and simply got on with the job. His communication was good... See more
Company replied
It is a very simple system to be able to chat to someone so easily on the messaging and I found uploading the evidence on my phone a really simple task. I must say it has been the most efficient insu... See more
Company replied
First time to make an accidental damage claim on my house policy and was expecting the process to be long-winded and difficult. TPE kept me well informed throughout. Being able to message and upload d... See more
Company replied
Company details
- Small Claims Assistance Service
- Auto Insurance Agency
- Home Insurance Agency
- Insurance Agency
- Money & Insurance
About Trinity Claims
Written by the company
Your claims management solution.
Trinity Claims provides a dedicated claims handling service to our sister company, Policy Expert. Our teams combine the use of our proprietary technology with traditional customer service values to deliver a market-leading claims experience when our customers need us the most.
Contact info
TRINITY CLAIMS, TN9 1RS, TONBRIDGE, United Kingdom
- 01732 367411
- info@trinityclaims.co.uk
- trinityclaims.co.uk
4.5
Excellent
9K reviews
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Everything was prompt and professional…
Everything was prompt and professional , easy to deal with , also quick responses and updates
7 May 2026
Reply from Trinity Claims
Hello William
We appreciate your feedback and are happy to learn that everything was prompt and professional. It's great to hear that we were easy to deal with and quick to respond.
Kind regards
Kerrie
Brandon was so helpful explaining about…
Brandon was so helpful explaining about what would be happening to my property making sure everything was safe for me as I have a disability.His manner was extremely pleasant and a pleasure to meet him.
7 May 2026
Reply from Trinity Claims
Hello Karen
We're happy to hear that our team member was so helpful and made sure you felt safe and informed about the process, especially given your circumstances. We appreciate your positive feedback.
Kind regards
Kerrie
Thank you to all of the team involved…
Thank you to all of the team involved during the process of my claim, you have all been most professional and always helpful in the process of handling my claim.
This is the first time I’ve made a claim on line, I found the procedure easy to follow when sending information etc. If I was unsure of anything it was so easy to send a message and always get a reply with a clear answer back, and within a short time too.
Thank you for your excellent service.
Kind regards Michael.
7 May 2026
Reply from Trinity Claims
Hello Mick
We appreciate your kind words and are so glad to hear that our team provided professional and helpful service during your claim. It's great you found the online procedure easy to follow and our replies clear and prompt.
Kind regards
Kerrie
Very slow to respond
Very slow to respond, chased for documents that they only had. After making an offer they pursued me for an immediate answer despite having their own response time of 5 working days. Finally the settlement offer was very poor.
Wish I'd used a different insurer and won't be renewing
23 April 2026
Reply from Trinity Claims
Hello Brian
We appreciate your feedback and understand you were unhappy with the service you received.
We have reviewed your claim and see that the settlement offered was in line with your policy terms. However, please be assured that we have referred the matter to our Customer Relations team for further attention.
Kind regards
Kerrie
Reply from Trinity Claims
Hello Alexander
We're happy our claim process was easy for you. Thank you for your feedback.
Kind regards
Kerrie
Nearly 4 months since the claim and its half fixed with no response when chased
Initially after a slow start we were impressed with Trinity but after the first phase of work we have been waiting nearly 7 weeks for the second phase to be approved meaning upheaval on our drive and in the garden which is very stressful. Unable to enjoy the garden and staring at oil tanks destroying our lawn, skips, portaloo, holding tanks, a dug up drive and fencing is very depressing for everyone having to see it ( right in view of the village) Messages on the portal are not even being read and I’m regretting signing up with them for another year in light of all this. Awful customer service!
7 May 2026
Unprompted review
Reply from Trinity Claims
Hello Ms Wilson
We appreciate you sharing your experience. We're sorry to hear about the delays and the disruption this has caused to your property and garden. Please be assured that we have carefully reviewed the details and have referred the matter to our Customer Relations team for further attention.
Kind regards
Kerrie
All works clearly explained and…
All works clearly explained and documented. The representatives were professional and work hard to clear affected items
6 May 2026
Unprompted review
Reply from Trinity Claims
Hello Christine
Thank you for your review. We’re pleased to hear you found the works clearly explained and our team professional throughout.
We’re unable to identify your claim from the details provided. Please email your claim reference and contact details to feedback@trinityclaims.co.uk so we can look into this further.
Kind regards
Kerrie
S R Gill Builders Ltd team did an…
S R Gill Builders Ltd team did an excellent job undertaking the insurance repair works. A special thank you to Ryan for managing the process so well and to Alex for the quality of workmanship. Altogether, I am very pleased with the outcome and the timely service that has been provided.
However, only 3 stars can be given to Trinity Claims for their not so good management of this claim.
27 April 2026
Unprompted review
Reply from Trinity Claims
Good afternoon,
We're happy to hear that the repair work met your expectations! We appreciate your positive feedback regarding the team's workmanship and management of the process.
We value your comments and your feedback regarding the claim management will be passed on to the relevant department.
Best wishes,
Ellie
The damp specialist is very thorough…
The damp specialist is very thorough and makes sure the plans are understood, and leaves everything tidy
6 May 2026
Reply from Trinity Claims
Good afternoon Mr Pond,
We appreciate you taking the time to share your experience. We are happy to hear that the specialist was thorough, explained the plans well, and left everything tidy.
Best wishes,
Ellie
The app was easy to use plus it was a…
The app was easy to use plus it was a quick response back to you if you had a question they were very helpful and if you had a problem they would talk through it
6 May 2026
Reply from Trinity Claims
Good afternoon Mr Vassiliou,
We appreciate you sharing your positive experience. We're happy to hear the app was easy to use and that our responses were quick and helpful when you had questions or problems.
Best wishes,
Ellie
The engineer explained exactly what he…Drying the kitchen floor area
The engineer explained exactly what he was going to do and how everything would work out eventually. The wet area was much bigger than I imagined and he set up a drying machine he said we should aim for at least 12 hours a day with the dryer. I left it on all night and it’s still on now and already much dryer. Will probably switch it off later this evening until early morning.
6 May 2026
Reply from Trinity Claims
Good afternoon,
We're happy to hear that the engineer was thorough in their explanation and helpful with the drying process. We appreciate you sharing your positive experience and are glad the drying machine is working effectively for you. Thank you for your feedback.
Best wishes,
Ellie
No happy with TC
No happy with TC, they say that dont have evidence to take it to court.
I have sent photos, films and a letter from someone that the compy that did the damage to someone else at a diffrent day it come down to my fault, dont trust TC to help then you need it
6 May 2026
Unprompted review
Reply from Trinity Claims
Good afternoon Mr Showell,
We are sorry to hear you are not happy with decision on the recovery aspect of your claim.
We have reviewed your claim in full and unfortunately, the evidence provided does not provide sufficient proof that the company in question was at fault.
We understand the outcome to not be what you had hoped for however, your feedback on the journey is important to us and we will share this with the relevant teams for an internal review.
Best wishes,
Ellie
Really quick and easy process
Really quick and easy process
The assessor was very nice and helpful
6 May 2026
Reply from Trinity Claims
Good afternoon Ms Smith,
We appreciate you taking the time to leave your feedback. We're so happy to learn the process was quick and easy, and the assessor helpful.
Best wishes,
Ellie
Brilliant Experience
The whole process was smooth from start to finish. The company were very informative and able to answer any questions we had. Nothing was to much trouble for them.
Everyone who came to our property were lovely and kind and able to off support and advice for us.
Would highly recommend.
6 May 2026
Unprompted review
Reply from Trinity Claims
Good afternoon,
We appreciate you sharing your experience. We're happy to hear that the process was smooth and that our team was informative and helpful. It's great to know everyone who visited your property was lovely and supportive. Thank you for the recommendation.
Best wishes,
Ellie
Excellent service
Trinity Claims made a very stressful situation a whole load easier. They were efficient, polite and very straightforward. Thank you to all the team.
1 May 2026
Reply from Trinity Claims
Good morning,
We appreciate you taking the time to share your feedback. We're happy to hear that we made a stressful situation easier with our efficient and straightforward service.
Best wishes,
Ellie
The staff were helpful,supportive and…
The staff were helpful,supportive and efficient. The work was done quickly and safely. They cleared up after the job was completed and ensured l was happy. I would recommend the firm. Thankyou.
5 May 2026
Reply from Trinity Claims
Good morning Ms Ridgeway,
We appreciate you taking the time to leave us your feedback. We're happy to hear that the staff were helpful, supportive, and efficient. We're glad the work was completed quickly and safely!
Best wishes,
Ellie
Brilliant company
Brilliant company. Extremely professional from start to finish. My claim has been settled in a matter of hours. Many thanks.
5 May 2026
Reply from Trinity Claims
Good morning,
We're happy to hear that you had such a positive and professional experience with our company. It's great to know your claim was settled quickly. Many thanks for your feedback.
Best wishes,
Ellie
Thank you for all your hard work you…
Thank you for all your hard work you have done today very polite and very helpful have a safe journey home
5 May 2026
Unprompted review
Reply from Trinity Claims
Good morning Mr Pearce,
We appreciate you taking the time to share your kind words. We're happy to hear that our team was polite and helpful, and we thank you for your positive feedback!
Best wishes,
Ellie
Never having an accident in 45 years i…
Never having an accident in 45 years i was lost in what was required of me. I was helped and guided in what was required and the helpful attitude made the process much easier to deal with. The legal statement was delt with at home and i felt that it was delt with professionally and i was entirely pleased how it was carried out by Clark.
13 April 2026
Unprompted review
Reply from Trinity Claims
Hello Allan
Thank you for taking the time to leave your review. We’re pleased to hear that our team were able to guide and support you through the process, especially following your first accident experience.
Unfortunately, we’re unable to identify your claim from the details provided in your review. Please email your claim reference and contact details to feedback@trinityclaims.co.uk
Kind regards
Kerrie
Elijah was really helpful
Elijah was really helpful, pleasant and did a good job.
5 May 2026
Unprompted review
Reply from Trinity Claims
Good morning Ms Aylott,
We appreciate you sharing your positive experience. We are so glad to hear that you found our team member helpful and pleasant. Thanks!
Best wishes,
Ellie
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