TriJewels Reviews 

497
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful craftsmanship and high quality of the products, often exceeding expectations with stunning and detailed pieces. The staff and customer service are frequently highlighted for being helpful, responsive, and professional, guiding customers through the process with care and making it easy and seamless. Many people appreciate the personalized approach and excellent communication, ensuring satisfaction from initial design to the final product. However, some reviewers were not happy with the durability of their rings, mentioning that stones fell out within a few weeks, and felt that the proposed solutions did not fully address their concerns.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing delight and satisfaction... See more

Quality

People report positive experiences with quality, with many reviewers describing their rings and jewelry as... See more

Staff

Consumers find staff to be exceptionally positive, describing them as excellent, ultra-accommodating, and... See more

Service

Customers consistently note positive experiences with service, highlighting excellent communication and rapid... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After doing lot of research to buy my fiancé a wedding band. I eventually chose Trijewels. They were helpful since minute 1 though their chat online. I proceed with the purchase and they accomplish... See more

Company replied

Rated 5 out of 5 stars

They were super responsive and sold me the perfect band and I needed help to get the accent topaz stones to match. They actually sold me the stones to set in my engagement ring from Jared when Jared’s... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend TriJewels enough. They are simply the best! Over the years, they’ve created multiple pieces for me — from special gifts to all of our wedding jewelry. Every piece has been bea... See more

Company replied

Rated 5 out of 5 stars

Vijay helped me through the entire process and made it really easy. He was a delight to work with and eased my worries about getting the perfect ring for my wife. When I did finally see the final prod... See more

Company replied


Company details

  1. Jewelry Store
  2. Jewelry Appraiser
  3. Jewelry Designer
  4. Jewellery Manufacturer

Written by the company

It must be really insane right? Buying jewelry online was unheard of 15 years ago, and now direct manufacturers like us can offer you amazing jewelry through the internet. But now how do you decide who to work with? There are definitely so many players out there but when it comes to this decision - it’s pretty simple! You pick us because of our credentials, passion for the work, and dedication to YOU. I cut my first diamond when I was 18 years old and put up my own jewelry manufacturing unit when I was 22. With more than 35 years of experience behind me, I got tired of selling to wholesalers or retailers on the street in 2008. They never paid their bills on time and I knew I could do more for the end consumer. So, I started Trijewels, one of the first online jewelry companies, for you. We are based out of New York City, have our own manufacturing unit, hand pick our own gemstones and offer more than 15,000 styles. In a short amount of time, we have grown our presence all over the world selling to more than 25000 customers. We’ve grown as the internet has grown - making sure that we are available on top marketplaces like Amazon, Ebay, Etsy and Walmart too! Jewelry is supposed to be handed down from generation to generation, and that is our goal for each and every piece that we send out. With Trijewels, the most important business decision is to look after you. You, the customer is our number one priority, any time you buy a piece of jewelry from us we are humbled - this is what we love to do! All of our jewelry and gemstones are sourced are conflict free from our factory and we try our best to use eco-friendly raw material. As a part of Jewelers Vigilance Committee and Better Business Bureau, you can be reassured that these pieces are made with the utmost care. All our pieces come with limited lifetime warranty and guarantee and with Appraisal Certificates for insurance replacement reasons.We hope you can give us a chance to be a part of your life and We become ‘Your Personal eJeweler’. By the way we are in the heart of New York City, very close to Times Square, if you are around and want to come over and meet us or want to see how jewelry is made please stop by, as we are a factory not a showroom you may need to call in advance and set up an appointment, just let us know a day in advance it is that easy. Best, Vijay M Bhatia GD, AJP(GIA) CEO & Founder TriJewels


Contact info

4.8

Excellent

TrustScore 5 out of 5

497 reviews

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1-star

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Replied to 100% of negative reviews

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4.8

All reviews

(497)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Appreciate the design expertise

Vijay and team were very accommodating on some size and design changes to a beautiful sapphire and diamond band, which was a Xmas gift from my husband. We finally got it done, and I love it!

18 May 2023
Unprompted review
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Reply from TriJewels

Hi
Wow ..some project we did make few prototypes and last something clicked ..glad you liked it in the end as you are more imp to us than few dollars in the end.
always here for you.
Best
Vijay B

Rated 5 out of 5 stars

Wedding bands

Recently purchased two wedding bands and we are very happy with them. The communication and turnaround was quick, the entire process was easy and the quality is great, we will buy from here again.

11 May 2023
Unprompted review
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Reply from TriJewels

Hi
thank you so much for coming back for more we had fun making both the rings..always around to serve.
Best
Vijay B

Rated 5 out of 5 stars

I have not received my purchase yet but…

I have not received my purchase yet but let me tell you vijaj is completely on top of his game calls , texts and is very involved. I never write a review before hand but the experience so far is absolutely wonderful.

10 May 2023
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Reply from TriJewels

HI
Glad you liked your ring..we had fun making it, if you have any thing else pls don't hesitate to be in touch with us
Best
Vijay B

Rated 4 out of 5 stars

Overall a very good experience because…

Overall a very good experience because of the owners customer service. He is willing to go above and beyond to help you get what you want. The only problem I had, is the color of the gemstones are not as they appear in the online photos. *Ask for photos of the stones before you wait to find out when your ring arrives. Doing so will save a lot of time.
Other than that. Great service. Great communication and nice quality.

10 May 2023
Unprompted review
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Reply from TriJewels

Hi
thank you so much for working with us and giving us a chance
Best
Vijay B

Rated 5 out of 5 stars

Beautiful selection with unique…

Beautiful selection with unique settings - easy to navigate website - and responsive customer service

30 April 2023
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Reply from TriJewels

Hi
thank you so much for the business and glad you liked the website
always here for you
Best
Vijay B

Rated 5 out of 5 stars

Best ring EVER

The sweetest man ever and put in extra time and care to make sure a new design was tested and strong and perfect before sending. Kept me up to date as he custom made my ring and absolutely killed it on the design. Most gorgeous ring I have ever laid eyes on and a better price than jewelry district in Los Angeles. These diamonds are no joke and this craftsmanship is amazing 🥰. Thank you so much!!!

5 April 2023
Unprompted review
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Reply from TriJewels

Hi
We had fun making this gorgeous eternity band .one of our best creations we have named it after you..looking forward to be making more of them for you,your friends and relatives.
Best
Vijay B

Rated 5 out of 5 stars

Great Customer Service!

They always come through even at the last moment! I love TriJewels! Vijay Uncle takes care of all the details and ensures customer satisfaction!

21 March 2023
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Reply from TriJewels

Hi
thank you again for the warm feedback, always a pleasure to work with your lovely family.
Best
Vijay B

Rated 5 out of 5 stars

Beautiful ring — Great price

Wanted a beautiful ring — at a great price. Searched customer reviews — took a chance that my experience would be as good as those who gave favorable feedback. Nice selection. Easy placement of order. Timely delivery. Beautiful packaging. Received receipt and Certificate of Authenticity for insurance purposes. Ring is exactly as described and pictured. It is a unique design and has proven to be eye-catching. I am a happy customer.

22 March 2023
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Reply from TriJewels

Hi
thank you so much for the business, really appreciate the same, if you need any aftersales service we are here for you always.
thanks
Vijay B

Rated 1 out of 5 stars

This company is honesty a joke

This company is honesty a joke. I had a eternity band that I didn't even wear everyday lose a diamond. No big deal, it happens. They replaced it for a fee. We asked them to tighten the prongs to prevent it happening again. They assured us that they inspected and tightened the ring. Within four months, another diamond fell out. We reached out to ask them what had happened and what they could do since they last worked on my ring just few months prior. They explained that their "paper thin" limited warranty still required me to pay. After explaining its ridiculous that it's only been worn a few times since them "tightening it" and another diamond fell out, their suggestion was "maybe we make another ring with more prongs." For A FEE. But why didn't they use the proper amount of prongs to begin with? Why is that my fault? Clearly this company uses cheap materials. I would be cautious if you are considering this company.

Update to the response:

Hi Vijay! Thanks for responding to my review! We both know my ring was in great condition (aside from the bad quality prongs) When I sent it out four months ago, I trusted you to repair the missing diamond (which you did for a fee) and you assured me you would tighten the rest of the prongs. The negative review came from the fact that another jewel fell out four months after with very minimal ware. It also came from the very rude responses you sent to me via email. It was very unprofessional. If anyone would like to see a photo of my ring because it is in great condition (except for the diamond prongs being made horribly) please feel free to email me. At this point I am not asking for anything except for you to do better for anyone trusting you with rings.

20 March 2023
Unprompted review
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Reply from TriJewels

Hi Jacob,
You got the ring from us on the 27th of December 2020. After using it for two years, you send us the ring in November 2022. The ring was in very bad shape and destroyed. Still, we took the minimum cost it takes and made it brand new.
After 4 months of total misuse and ruining the ring again, you expect us to keep fixing the ring for no cost. It is hard for any company to keep giving this service for free?

Trijewels have shipped close to 20,000 plus products and counting in the last 22 years of our business and these products are not perishable items. They need to be looked after by the owners. We are here to help but we cannot keep fixing items damaged by the owners without basic minimum charges.

Sorry, you feel this way. We are yet ready to help as per our warranty agreement offered to all our customers

Response to your Response
the ring was in poor condition and we did fix it , now it is broken again after 5 months of use and you are accusing us that we are dishonest company in your title, it does not add up, we did reply that we can fix it or change it for another style, you just don't want to compromise except tarnish our hard earned name and reputation by calling us dis honest seriously?, may be you are Jeweler, anyways my doors are open to fix anything but yes there would be charge which is nominal for us to be in business which we are from last 22 years and counting.
Best
Vijay Bhatia, CEO of Trijewels

Rated 5 out of 5 stars

Extremely well made

Extremely well made. Stones are bright. Aquamarine is soft and gentle but accents the diamonds. Shipped well and on time.

9 March 2023
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Reply from TriJewels

Hi
thank you so much for the order we had fun making the same, if there is anything else we can do pls let us know.
Best
Vijay B

Rated 5 out of 5 stars

Vijay and the team are part of my life!

I consider Vijay and the team part of my life. Engagement, Marriage, special occasion…I always return to Vijay for consultation then creation of the perfect piece. He’s always available to discuss my needs and always makes the most beautiful pieces. Thanks TriJewels!

5 March 2023
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Reply from TriJewels

Hi
James, truly appreciate our friendship, we may have never met but always feel been connected with you ..thank you so much for every opportunity and we always wish you and your loved one all the best with every jewelry pc we ship to you ..
thank you again dear friend and we will ship your ring soon and hope it brings you all the luck and love.
Best
Vijay

Rated 5 out of 5 stars

Quality and great customer service

I was happy with my order. My fiance loved the bracelet. It was 3.2 carat lab diamond (Leslie).

Vijay helped me to get it as 6.5 inches length and he was very responsive and communicative.

Thank you Trijewels for the quality, trustworthiness, and great customer sercive.

9 February 2023
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Reply from TriJewels

Hi
thank you so much for the business , we do offer a wide range of bracelets in many diff types of stones lately lab grown as become very popular
always here for you
thanks
Best
Vijay B

Rated 5 out of 5 stars

Experience something rare these days....

I was looking for a wedding ring since I lost mine about 5 years ago. Trijewels caught my eye with a ring that had a Celtic knot design. I ordered it and even though it was a beautiful ring, it was not what I had in mind. No problem. ViJay was most acommodating. We worked together to modify the design to something slightly wider. I returned the other ring and I have to say the new one is fantastic! In a world of overpriced and average quality retail jewelry - TriJewels is a rare find.

14 February 2023
Unprompted review
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Reply from TriJewels

Hi
Glad you liked it, it was fun making it always here for you for any future work
thanks
Best
Vijay B

Rated 5 out of 5 stars

Alexandria and LG Diamond Custom Ring

Buying jewelry online is difficult and stressful not being able to see something in person and knowing for sure exactly what you are getting. I researched for months before making my purchase. ViJay was amazing at helping me to create a customized stackable 3/4 alexandrite and LG diamond eternity ring w/ lots of sentimental meaning to it that will be worn w/ my E-ring eventually. He answered tons of questions and made sure I was completely happy with my purchase. He eased my stress and reassured me that he would make it perfect! To be honest I was still worried up until I had my new ring in hand! The final outcome is incredible! Beyond words gorgeous and all that I could have hoped for. I will be getting a second one to match it soon and can’t wait to be able to wear them! I absolutely love it and can't stop going back and opening the box and just staring at it and already counting the days until I am able to purchase the second one to match and officially able to put them both on. Oh and also his packaging/ring box etc is top notch as well! The overall experience has made an upcoming special moment in our lives even more special. I am so grateful to him and I would highly recommend him to anyone. Thank you so much ViJay! ❤️❤️❤️

13 February 2023
Unprompted review
TriJewels logo

Reply from TriJewels

HI
OMG, we had fun, you really had great taste in your design and glad we could make you happy, looking forward to make more for you ..
thanks
Best
Vijay B

Rated 5 out of 5 stars

Excellent communication and service

Excellent communication and service. Very Nice Ring. Appraisal certificate would be improved if it included the grade of the diamonds.

1 February 2023
TriJewels logo

Reply from TriJewels

HI
Glad you liked it and we are taking your advice and hopefully implement the same in near future, but the invoice and paper does say all the details
so we are all good
Thanks
Vijay B

Rated 5 out of 5 stars

Quality Customer Service & Workmanship

Excellent customer service for the custom piece I worked with them to prepare. Patient, accommodating, and polite.
And of course a great price and great post-purchase "support/benefits".

Thanks so much for the quality work. My wife loves it.

30 January 2023
TriJewels logo

Reply from TriJewels

Hi Joel,
lately the trend is for people constantly looking for customization, as we are factory we got full control on what we make and specially request like yours ..glad she liked it thanks
Best
Vijay B

Rated 5 out of 5 stars

Quality

I recently ordered a diamond tennis bracelet channel setting 3ct from TriJewels and was extremely pleased with the quality of the bracelet and service/delivery provided. I found that the style wasn’t exactly what I wanted so I discussed with Vijay who worked with me to exchange it for something a little different with an upgrade to the diamonds and it is exactly what I wanted; it’s beautiful! I can’t say enough positive things about Vijay and this company when it comes to quality of their merchandise, communication and customer service. Thank you TriJewels!

11 January 2023
TriJewels logo

Reply from TriJewels

Hi
thank you so much for giving us the opportunity serve you , glad it worked out and you liked the final product, we are always here for our customers eventually becoming our friends ..thanks
Best
Vijay B

Rated 5 out of 5 stars

Exceptional attention to detail, service and turnaround time

I went with Vijay and the TriJewels team for my engagement ring, and I would work with him and his team again and again.

Exceptional attention to detail, service and turnaround time. Highly recommend TriJewels for your engagement, wedding and really any jewelry needs. He is super attentive to each and every customer, and more importantly, he was extremely responsive and patient with me as I made decisions about every last detail of the ring.

19 January 2023
Unprompted review
TriJewels logo

Reply from TriJewels

HI
thank you so much the ring did come out gorgeous, let us know how it goes ..the stone is big and beautiful the setting came out pretty too
thank you for giving us a chance
Best
Vijay B

Rated 5 out of 5 stars

Beautiful stones, fast delivery

Beautiful earrings for my wife and very fast delivery, highly recommend.

5 January 2023
TriJewels logo

Reply from TriJewels

Hi
Awesome glad she liked it , Lab Grown Diamonds are so much more popular and so much more reasonable .so one can spend less and get more ..thank you for the business.
Best
Vijay B

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