Bought a bikini set and had to change sizes. Customer support was extremely helpful and efficient. Deliveries are very fast and efficient, too. The bikini is beautiful and quality looks good too. On... See more
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Review summary
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Super cute bikini. Love the fabric. The sizing in the top was a bit small for me though. I have a cup size of A-B and I usually wear a medium top. But the cup size in the medium was a bit too small fo... See more
Company replied
Hi there, I’m really happy with my new Triangl bikini! The fit is flattering, the fabric feels high quality, and it’s very comfortable to wear. I especially love the color and design — it loo... See more
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I absolutely love this bikini. The cut beautifully enhances the silhouette and the colors are stunning with a subtle, opalescent glow. I felt incredibly attractive wearing it, so much so that I’ll de... See more
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Company details
- Swimwear Store
- Activewear Store
- Beach Clothing Store
- Clothing Store
- Fashion Accessories Store
- Women's Clothing Store
Written by the company
Triangl Swimwear available exclusively from our website. Italian-made Velvet, Crochet and Signature Lurex Sparkle.
Contact info
Australia
- triangl.com
3.9
Great
673 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Ill fitting, very uncomfortable
I purchased 3 bikinis, 1 for myself and 2 as gifts for family. On arriving at my holiday destination I popped my bikini on which was a crochet style and thought it seemed a little scratchy and rigid at first. I thought it might relax as the day went on but after 2hrs enduring the discomfort of the bikini, I had to go and take it off! It was so uncomfortable! I then messaged the family members I gifted the other bikinis to who were also on holiday at the time and both of them said they also had found the bikinis, ill fitting and uncomfortable. When I contacted the customer care team they responded with - we are so sorry you don’t like the bikinis, thanks for contacting us - not quite the response i was after! I then said, I’d like to return them and get a refund (£350) to which they replied - you would have worn them so no (basically). Just shocking response given my dissatisfaction with its the product. I will never buy these bikinis again, they are a completed ripoff and very poor quality and a terribly bad fit. Dreadful on every level! (Ps: I am 5’4 and 50kg, not a case of trying to squeeze into the product)
19 December 2025
Unprompted review
Reply from TRIANGL
Thank you for taking the time to share your experience. We’re genuinely sorry to hear how disappointed you were with your purchase, especially as some of the items were bought as gifts and worn while travelling.
We understand how frustrating it is when a product doesn’t feel comfortable or meet expectations, and we want to clarify that it’s never our intention to dismiss customer concerns. Our team followed our hygiene policy, which unfortunately means we’re unable to accept returns on items that have been worn. That said, this does not mean we’re unwilling to look into what happened.
As the 3 bikinis mentioned are made from different materials and include some of our most popular styles, we’d really like to understand whether there may have been a fault or specific issue involved. We’ve asked our team to reach out to you directly to request further details and photos of the items, so we can properly review this with our product team and see how we can best support you.
Your feedback is taken seriously, and we appreciate you raising it with us. We hope you’ll allow us the opportunity to review this further.
The TRIANGL Team
I love the quality and coverage
I love the quality and coverage. I feel like I got exactly what I ordered
19 December 2025
Unprompted review
Reply from TRIANGL
Thank you so much for your lovely feedback! We’re really happy to hear you love the quality and coverage, and that everything met your expectations. Enjoy your new pieces 💛
They took money for unavailable items
I purchased items through the website that ended up not being available. 18 days later and no shipping details or items have been received.
The communication from Triangl is jumbled, with misleading statements that don't eventuate in anything arriving.
They obviously didn't have the stock and rather than have the items marked as unavailable they pushed customers into pre-orders which is manipulative and likely a breach of fair trading rules.
1 December 2025
Unprompted review
Reply from TRIANGL
Thank you for sharing your feedback, and we’re very sorry for the frustration this caused.
Due to high demand, one of the items sold out before it could be processed. We acknowledge that our communication and the delay in shipping the available item separately fell short of the experience we aim to provide, especially given the timing before Christmas.
Your order has now been shipped, with tracking details provided separately. We understand why this situation felt misleading, and we sincerely apologise for the inconvenience.
We’re reviewing your case in detail to improve how we manage stock availability, split shipments, and customer communication going forward.
Thank you for your patience.
The TRIANGL Team
I love Triangle and their desighns are…
I love Triangle and their desighns are so cute! However they fade so quickly. I a swimsuit that was dark green and by the end of summer it faded so much, I made sure before I wore the swimsuit to soak it so it wouldnt fade however the quality is too cheap that it faded any ways. They also stretch out super easily, one of my swimsuits lasted only one summer and by the end strecthed out 2 sizes bigger. They are over priced considering how bad the quality is.
16 December 2025
Unprompted review
Reply from TRIANGL
Thank you for taking the time to share this feedback. We’re really sorry to hear about your experience.
We’re glad you love the designs, and we understand how disappointing it is when a swimsuit doesn’t hold up as expected, especially in terms of colour and fit over time. While swimwear is exposed to sun, salt water, chlorine, and sunscreen, we agree that this shouldn’t result in such noticeable fading or stretching after a single season.
Your comments are taken seriously and help guide the ongoing work we do to improve fabric performance and durability.
If you’re open to it, our team would be happy to look into your specific swimsuit and understand what may have happened. Please feel free to reach out via Live Chat or email us at customercare@triangl.com with your order details so we can follow up directly.
We appreciate you taking the time to share your experience.
Warm regards,
The TRIANGL Team
Out of Stock, but Happy to Take Your Money
Triangl took payment for an item that was not in stock, failed to fulfil the order for six days, and did not contact me to explain why. The chatbot provided misleading information about return windows, emails were ignored, and there is no phone number to call. Customers cannot follow up, escalate, or get answers. All power sits with the company.
I had similar issues years ago at their Bondi store. Now that they’ve moved offshore, the experience is even worse because you're dealing with chatbots, AI-generated replies, and zero genuine service.
Triangl is a hollow company with no accountability, no integrity, and no respect for its customers. Do not buy from this company if you have a time-sensitive deadline like a birthday or Christmas. The only thing they can guarantee is disappointment.
11 December 2025
Unprompted review
Reply from TRIANGL
Thank you for taking the time to share this feedback. We’re genuinely sorry to hear about your experience.
Taking payment for an item that could not be fulfilled promptly, combined with a lack of proactive communication, is not the experience we aim to provide. We understand how frustrating this is, especially when an order is time-sensitive, and we acknowledge that we fell short in this instance.
We’d also like to clarify something that matters to us: while we do use automation to help manage volume, we also have a real customer support team available 24/7 via Live Chat. From what you’ve described, we didn’t give you the clarity or follow-up you deserved, and that’s something we take seriously.
Your comments about communication, accuracy, and the feeling of being unable to follow up or escalate are important to us. That is not the experience we want anyone to have, and feedback like this helps us continue improving how we support our customers.
Our team will be in touch with you shortly to follow up directly and ensure this is properly addressed.
Other than the fact that the designs are beautiful…
Other than the fact that the designs are beautiful, the team is extremely helpful.
Even before placing the order I had some questions about the sizing and coverage and they answered almost instantly on their chat. Also after receiving their products and reaching out to their team they were incredibly helpful.
Most of all though, the designs are unreal
1 November 2025
Unprompted review
Reply from TRIANGL
Thank you so much for your message! It makes us incredibly happy to hear that you love our designs, and that our team could support you every step of the way
We’re so glad your experience has been such a positive one 💛
The TRIANGL Team
Quality Shocking
I’m honestly so disappointed. I bought a bikini set from Triangl and the clasp on the top snapped the very first time I tried it on. I reached out to their team and they sent me a replacement, but the exact same thing happened for a SECOND time.
I even sized up and was extra careful putting it on. For context, I’m 5’3” and 50kg, so definitely not putting any strain on it. Clearly, there’s a fault in the clasp design or quality.
When I contacted them again, they tried to get me to exchange it yet again, but after two broken tops, I refused. For $159 for a bikini top, it’s just not worth it — and now I’ve got bottoms that don’t match anything.
Really disappointing quality for the price, and even more disappointing that the same issue happened twice.
1 October 2025
Unprompted review
Reply from TRIANGL
We’re so sorry to hear about your experience. This definitely isn’t what we want for our customers, and it’s very unusual for a clasp issue to happen twice. We completely understand your frustration and would really like to report this to our product team so they can review it in detail.
Unfortunately, we’re unable to locate your order from this review alone. Could you please reach out to us directly at customercare@triangl.com, or share your order confirmation through the Trustpilot platform? As soon as we have your details, we’ll look into it right away and do our best to make things right for you.
Again, we sincerely apologise for the inconvenience, and thank you for bringing this to our attention so we can escalate it internally.
Warm regards,
The TRIANGL Team
Horrible return policy
Horrible return policy. It costs you 50 euros not to keep a product. Also the bikini set is just cheap material. All they suggest for a customer in Europe to return the product to hong kong or Australia warehouse whichever is nearby. They must be making fun of us
24 October 2025
Unprompted review
Reply from TRIANGL
We’re very sorry to hear about your experience and we appreciate you sharing this feedback.
All TRIANGL products are made with high-quality materials, and we’re disappointed your order didn’t meet expectations.
Regarding your return, we do process EU returns through our European warehouse, so it sounds like something may have gone wrong here. We’d really like to look into this for you.
Please contact our Customer Care team at customercare@triangl.com or reply via Trustpilot with your order number. We’ll review your case right away and do our best to make this right.
Warm regards,
The TRIANGL Team
Excellent customer service
I needed to return and exchange my order and the team at Triangl were extremely accommodating. They were very fast to reply via email and were helpful when I needed to edit my exchange/refund multiple times. Very good customer service and I cannot reccommend purchasing swimmers from Triangl enough, they are gorgous!!
24 October 2025
Unprompted review
Reply from TRIANGL
Thank you so much for your lovely feedback! We’re thrilled to hear that our team was able to assist quickly and make your return and exchange process smooth.
Your kind words mean a lot to us, and we’ll be sure to share them with the team. We’re so happy you love your new TRIANGL swimmers! 💕
Warm regards,
The TRIANGL Team
Great customer service!
Amazing customer service!!!! They were very fast when answering, and were very accommodating.
25 September 2025
Reply from TRIANGL
Thank you so much for your kind words!
We’re thrilled to hear that you had a great experience with our team. Your feedback truly means a lot to us, and we’re so happy we could assist you quickly and make things easy.
Have an amazing day, and thank you for being part of the TRIANGL community!
Shopping at TRIANGL has been one of the…
Shopping at TRIANGL has been one of the most positive retail experiences I’ve had. Not only are their swimsuits beautiful, and made with high-quality materials, but what really stands out is their incredible customer service.
The team goes above and beyond to make sure you feel valued as a customer. They listen, they care, and they respond with genuine empathy—whether it’s helping you find the perfect size, answering questions quickly, or resolving any issues with kindness and professionalism. You can tell they truly prioritize people, not just sales.
17 September 2025
Unprompted review
Reply from TRIANGL
We’re truly grateful for your feedback. It’s wonderful to hear that you’ve had such a positive experience with TRIANGL.
Our goal is always to make sure our customers feel valued and supported, so it’s amazing to know that came through in your experience. We’ll be sure to share your words with the team, they’ll be so happy to hear this!
We can’t wait to see you enjoy your new swimsuits, and we’re always here if you need anything else.
With gratitude,
The TRIANGL Team
I love triangl bikinis!! But honestly was so impressed by their customer service.
I love triangl bikinis!!! They’re so cute and flattering on me. I ordered a beautiful red bikini and the top had a small issue with the under wire on it. I emailed triangl about it and they responded to me so fast and my new top came so quickly. I was really impressed by the quality of the entire customer service process and response time and will order from there again!
15 August 2025
Unprompted review
Reply from TRIANGL
Thank you so much for your lovely feedback! We’re delighted to hear you love your TRIANGL bikini and that our team was able to resolve the issue quickly. Your kind words about our customer service mean a lot, and we’re thrilled to know you’ll be shopping with us again.
No B.S-just awesome
No B.S. just helpful and perfect service. I buy ALL of my bikinis from Traingl and they continuously impress me with their quality and service and they literally are the cutest kinis ever
7 August 2025
Unprompted review
Reply from TRIANGL
Thank you so much! We're all about keeping it real and making sure you’re taken care of, so it means a lot to hear this. We're thrilled you love the bikinis and that our service continues to impress. Your support truly means everything to us!
Top notch customer service and brand
I wish I could give more stars! Triangl customer service has exceeded my expectations and set the bar so high for any other brand I encounter. They took what would have been a very stressful situation of mine and completely handled it on my behalf. This showcases what a committed brand Triangl is to its consumers and that they truly do care. I cannot recommend Triangl enough, I’ve always loved their products and felt they’re well priced, especially for the quality of the suits and clothing. Having such dedicated and helpful customer service is just the cherry on top. Not only do they respond timely but they really handle all matters so gracefully as well. Couldn’t recommend enough!!
26 July 2025
Unprompted review
Reply from TRIANGL
Wow, thank you so much for your incredible feedback! It genuinely means a lot to us to know we've gained your trust and support. We're so glad our team could turn a stressful situation into a positive experience. We’re grateful for your continued support and kind words about our products and service. It’s exactly why we do what we do. We can't wait to have you back again soon!
Triangl was amazing in fixing an issue…
Triangl was amazing in fixing an issue with my order. They immediately remedied it and it will make me want to order from them over and over again!
31 July 2025
Unprompted review
Reply from TRIANGL
Thank you so much for your kind words! We're thrilled to hear that our team was able to resolve the issue quickly and leave you with a positive experience. We truly appreciate your support and can't wait to have you shop with us again!
Fire bikinis and easy return process…
Fire bikinis and easy return process for different sizing!
28 March 2025
Reply from TRIANGL
Thank you for your kind words, Maegan! We’re so glad to hear you’re loving the bikinis 🔥 and that the return process for a different size was smooth and easy! Making sure you feel confident and happy in your swimwear is exactly what we’re here for.
Issue with order promptly resolved
I had an issue with one of my orders. Not only was Joanna extremely responsive and fast (it felt like a text message but in the form of email), but she was attentive to my issues and took care of my problem within 30-45 minutes. 10/10 I would purchase from Triangl again for the quality of the product itself and the quality of the customer service I received.
3 August 2025
Unprompted review
Reply from TRIANGL
Thank you so much for your kind words! We're thrilled to hear that Joanna was able to assist you so promptly and attentively. We'll be sure to pass on your lovely message to her, she’ll be so happy to hear it.
We're really glad you had a great experience and hope to see you back again soon.
The TRIANGL Team
Cute design, poor quality
Beautiful colour and design. Unfortunately suit is unlined so fabric feels saggy and thin. I bought two suits and doubled them up . Unsure why triangl would do this when the quality has been so good until now. Please bring back lining in future collections.
9 June 2025
Unprompted review
Reply from TRIANGL
Thank you so much for your feedback. We're really glad to hear you love the colour and design, and we're sorry to hear the unlined style didn’t meet your expectations.
Our newer unlined suits are designed to feel lightweight and second-skin soft, but we completely understand that preferences vary, and we truly appreciate you taking the time to share yours. We'll make sure your comments are passed along to our design team, as we’re always reviewing customer feedback when developing future collections.
If there’s anything we can help with regarding your order, just let us know. We’re here to help.
Too small and no return label provided
I ordered a bikini set from Triangl and used their sizing chart for guidance, but the size S I received is way too small. What’s even more frustrating is that Triangl doesn’t provide a return label—you have to organise and pay for the return shipping yourself. This is the first time I’ve come across a brand with this kind of return policy, especially for an international order. It makes the return process inconvenient and expensive. I expected better service for the price point. Also the bikini smells like plastic/chemicals.
26 July 2025
Unprompted review
Reply from TRIANGL
Thank you so much for your feedback, and we’re truly sorry for the frustration this experience has caused.
We understand how disappointing it can be when sizing doesn’t work out, and we appreciate that the return process may feel inconvenient. While we don’t currently offer prepaid return labels, your feedback is important to us, and we’re actively exploring ways to make the process easier in the future.
Regarding the smell you mentioned, this may be due to the item being sealed in plastic during transit. The scent should fade quickly after airing it out or wearing it, especially after a dip in the water. If it doesn’t, or if you have any further concerns, please don’t hesitate to contact us at customercare@triangl.com.
If there’s anything else we can help with, we’re here for you.
Warm regards,
The TRIANGL Team
Some issues but efficient customer service
I initially gave this company one star but they have since come around so it is fair to amend my rating. The bikini tops were too small. I placed an order and attempted to initiate a return well within the 14-day return window, contacting the company on July 11. Despite following up and asking for clear instructions, I received no response until after the return period had expired.
When they finally replied, first I was told i cannot return the item and then after insisting I could only get EXCEPTIONALLY store credit or an exchange – not a refund – because it was now past the deadline. I provided evidence that I had reached out on time, and they failed to respond but they still refused to honour their legal obligation for a refund.
After much back and forth, customer service put it right and refunded me the entire amount. It took some wiggling and apparent frustration on my part, but the Customer Service manager stepped in and resolved the situation. I will be shopping again because the quality of the bikinis is excellent; had they not addressed this, they would have lost a customer.
22 July 2025
Unprompted review
Reply from TRIANGL
Thank you for sharing your feedback, and we’re truly sorry for the frustration and inconvenience you've experienced. We understand how disappointing this situation has been and appreciate you taking the time to explain what happened.
We’ve since reviewed your case internally and reached out to you directly with a resolution that we hope reflects our commitment to putting things right. While this experience clearly didn’t go as it should have, please know we’re actively working to improve how we handle similar situations in the future.
We sincerely regret the negative impression this has left and truly appreciate your feedback, which helps us improve.
Warm regards,
The TRIANGL Team
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