I want to say that Trezor support and specifically Andrew provided excellent support when I had a VERY scary issue transferring a substantial amt to my Trezor. Not only did he give me peace of mind t... See more
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I'm an older guy so I was moving rather slow in getting this recovery done, and Jack was very patient with me when I was doing the most important part. Thank-you!
Jack’s knowledge of the process and his customer care were outstanding!!! I am 100% satisfied with what I learned from Jack, the Trezor Expert, true title. He not only taught me how to use the wallet,... See more
Company replied
Very personable and adaptable, kept focus and answered all questions to his best knowledge. Jack directed me to where I might find answers to questions he did not know the answer to, or was not in a p... See more
Company replied
Company details
About Trezor
Written by the company
🔒 The original & trusted crypto hardware wallet
Welcome to Trezor — the world’s first crypto hardware wallet, founded in 2013 to provide unbeatable security and peace of mind. 🌍
As a pioneer in the industry, Trezor is trusted globally for safely managing, receiving, and sending cryptocurrencies. Built on a transparent, open-source foundation, Trezor delivers a seamless experience through our cutting-edge Trezor Suite app. 📲
💡 Our mission
We empower individuals to manage, protect, and grow their cryptocurrencies with confidence.
🚀 Our hardware wallets
Designed for easy setup, intuitive use, and advanced security trusted worldwide.
We also offer the Trezor Expert Onboarding Session — personalized guidance for newcomers to set up and secure your wallet with confidence.
✅ Why choose Trezor?
- 🔐 Securely store, send & receive crypto
- 💱 Buy, sell & exchange directly via Trezor Suite
- 🌐 Trusted by millions of crypto users worldwide
Whether you’re new to crypto or already experienced, Trezor provides the tools and resources you need to stay in control of your assets.
✨ Ready to take control of your crypto future?
Visit trezor.ioand join global community that trusts Trezor.
Your crypto, your control. Since 2013.
Total self-custody, zero compromise
With Trezor, only you hold the keys to your crypto. Unlike exchanges and hot wallets, your private keys stay offline and isolated from the internet. While mobile apps, browser extensions, or exchange accounts keep keys online and exposed to risks, Trezor stores them safely inside a secure device that only you control.
By keeping your keys offline, Trezor protects you against hacks, malware, account freezes, and exchange collapses. Even if your phone or computer is compromised, your coins remain safe on your Trezor. Many people use a hardware wallet for long-term storage and a hot wallet for small, everyday amounts — combining convenience with maximum security.
Getting started takes just minutes, with clear guides to walk you through setup — no experience needed. When you want to move your crypto, you simply approve the action on your device. Your sensitive information never leaves your Trezor.
If your device is ever lost or damaged, you can easily recover everything with your backup seed. And with the companion app, Trezor Suite, you can securely buy, sell, swap, and manage your assets all in one place.
With no middlemen, hidden fees, or subscriptions, your crypto stays independent, transparent, and secure — today, tomorrow, and forever.
Contact info
Prague, Czech Republic
- trezor.io
🔒 Take control of your crypto
You should know
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I had never bought crypto before
I had never bought crypto before, so security is the main priority for me. Shawn was excellent and talked me through the setup of my Trezor cold wallet, explaining the principles clearly. By the end of the session, I finally understood the details and will be using the Trezor 5 to make sure all my crypt assets are safe.
23 February 2026
Reply from Trezor
Hey Cook! 👋
Getting started with crypto can feel like a big leap, and we’re glad Shawn from the Trezor Expert team could guide you through it with clarity. 🙌 Welcome to the world of self-custody—you’re off to a strong start! 💪
If you ever need help , we are always here for you.
Cheers,
The Trezor Team 🔐🚀
Helpful support
Helpful support, within two mails my missing asset was on my wallet. Thank you so much <3
22 February 2026
Reply from Trezor
Hey Chris!
That’s music to our ears — thanks for sharing! 🎶💚 We're really glad our support team could help get your missing asset sorted so quickly. Just a couple of emails and boom — back in your wallet where it belongs!
If anything else ever pops up, we’ve got your back.
Big thanks again!
The Trezor Team 🔐🚀
Trezor responds quickly and clearly
Trezor responds quickly and clearly. They back their excellent product with prompt, polite, and effective customer service.
22 February 2026
Unprompted review
Reply from Trezor
Hey Peg!
Wow — thank you! That’s such a great shoutout, and we truly appreciate you taking the time to share it 😊 We're really glad to hear that our support matched the standard of the product itself — that’s the kind of all-around experience we’re always aiming for!
If you ever need us again, you know where to find us. Thanks for being part of the Trezor community!
Cheers,
The Trezor Team 🔐🚀
Reply from Trezor
Hey Ciro!
Short and sweet — we love it! 😄 Thanks a bunch for the kind words. It means a lot to know you had a great experience and felt supported. We’re always here if you need anything else along the way!
Take care,
The Trezor Team 🔐🚀
The help asked for a video and it…
The help asked for a video and it revealed to the support person what I was doing wrong. I had to wait a few days and that was not so great, but the help was great.
21 February 2026
Reply from Trezor
Hey Gerald!
Thanks for the honest review — we really appreciate you sticking with us through the wait 🙏 We totally get that a delay of a few days can be frustrating, especially when you're eager to get things sorted. But we're glad the support team was able to pinpoint the issue from your video and get you back on track! 🎯
Sometimes it just takes that one small detail to make everything click, and it’s great to hear that things worked out in the end. If you ever need help again, we’ll do our best to make it quicker next time!
Take care,
The Trezor Team 🔐🚀
I had an amazing session with Shawn
I had an amazing session with Shawn. I was nervous before our call and relaxed and confident after. We got through everything that we needed to and I fully understand what I am doing with my new wallet. Thank you Shawn!!
20 February 2026
Reply from Trezor
Hey Susan!
Thank you for sharing! 😊 We’re so glad to hear that your Trezor Expert session with Shawn made such a difference. It’s completely normal to feel a bit nervous when setting up a new wallet, but it’s fantastic that you ended the call feeling relaxed, confident, and ready to go!
If you ever need a refresher or run into anything down the line, just give us a shout. You've got this! 💪🔐
All the best,
The Trezor Team 🔐🚀
Reply from Trezor
Hey Charles!
Thanks a ton for the honest feedback — we really appreciate it 🙏 Being methodical and thorough is definitely part of the Trezor Expert Onboarding, but hear you — slowing things down and showing more patience is just as important, especially when you're trusting us with something as critical as your assets.
We’ll take this on board and keep working on finding that sweet spot between being precise and people-focused. Thanks again for helping us improve! 💬
Cheers,
The Trezor Team 🔐🚀
I got the Trezor to replace a backup…
I got the Trezor to replace a backup Ledger Nano X that was only a year and a half old before the screen stopped working on it. I’m highly impressed with the Trezor and its quality and your professionalism’s. Soon as my second Ledger becomes faulty I’ll happily be replacing it with another Trezor.
20 February 2026
Reply from Trezor
Hey Antonio!
That’s awesome to hear — thanks so much for sharing this! 😊 We're really glad your Trezor is living up to expectations, especially after the rough patch with your previous device. It’s great to know our quality and approach gave you that extra confidence — that's exactly what we aim for when it comes to securing your crypto journey.
Thanks again for the kind words — they mean a lot!
All the best,
The Trezor Team 🔐🚀
Worst return possible
I’d order a hardware wallet and when it arrived I believed it to be compromised so I started a return. They explained I’d have to pay return shipping and provided me with a shipping label that needed printing out so I had to go to someone to use a printer, this label would only print on a full sheet of paper so a massive label. Then I had to go and buy a postage bag so the massive label could fit. Then I post the item back to them and when received a refund they had taken over £10 which they said is for the original shipping and return shipping. It would of been better to just bin it.
12 February 2026
Unprompted review
Reply from Trezor
Hey Paul,
Thanks for taking the time to share your experience. While this isn’t the kind of journey we aim to deliver, we do appreciate you engaging with us directly so we could work through it together. The process you went through isn’t reflective of how we want things to go, and we’ve taken note to keep improving.
Wishing you all the best moving forward.
The Trezor Team 🔐🚀
I am very satisfied with my Trezor…
I am very satisfied with my Trezor device. I really like that it supports the Tor integration, which adds an extra layer of privacy when using the additional tools. It’s great to have that option for enhanced security and anonymity.
I also appreciate that Trezor can be used to confirm transactions for certain wallets. This gives me extra peace of mind, as I can add another layer of protection and make sure everything is properly secured before approving anything.
Another very positive experience for me has been the customer support. They usually respond by the second day at the latest and provide helpful solutions and clear suggestions.
Overall, my experience with Trezor has been very good, and I feel safe using it.
19 February 2026
Reply from Trezor
Hey Sergio!
This was such a thoughtful and well-rounded review — thank you for taking the time to share it! 🙏 We're really glad you're getting the most out of your Trezor, especially with features like Tor integration. That extra layer of privacy is such a powerful tool, and it's great to know it’s giving you more peace of mind 💻🧅
It’s also awesome to hear you’re making the most of the transaction confirmations — that added security step is a real game changer when it comes to staying in control.
And shoutout to our support team for being there when needed! We always aim to be clear and helpful, and it’s great to know that’s been your experience.
Thanks again for the kind words — it means a lot to us that you feel safe and supported with Trezor 💚
The Trezor Team 🔐🚀
Nick
Nick, my Trezor Expert was easy to talk with and very knowledgable navigating me through my Mac desktop. I would highly recommend your Trezor Expert experience. So reassuring to know the one on one Trezor Expert is available for self custody Crypto holders. The price is reasonable for the hour session.
18 February 2026
Reply from Trezor
Hey Warren!
Huge shoutout to you for sharing this awesome feedback — and to Nick for being the rockstar Trezor Expert you needed! 🙌 It's so good to hear the session felt easy, helpful, and reassuring. That one-on-one time can really make a difference, especially when navigating setups like on a Mac.
We’re all about making self-custody feel empowering, not overwhelming, and it’s great to know the Trezor Expert service hit the right notes for you. Thanks for the kind words and the recommendation — it truly means a lot 💚
We're here anytime you need us!
The Trezor Team 🔐🚀
Top-tier customer support
I had a minor issue with a cable for my Trezor, but the support team handled it perfectly. Their response was professional, fast, and very helpful. When it comes to hardware wallets, trust is everything – and the way Trezor stands behind their products and helps their customers immediately proves why they are the industry leaders. Great experience, highly recommended!
18 February 2026
Reply from Trezor
Hi Karel!
Thanks for taking the time to share this — we're really glad we could step in and sort things out smoothly for you 💪 Even when it’s something small like a cable issue, we know how important it is to keep things hassle-free and show up with real support.
You’re absolutely right — trust is everything in this space, and we’re proud to stand behind our products and our community. Your recommendation means the world to us!
Catch you anytime you need us ✨
The Trezor Team 🔐🚀
Trezor is doing the support game right
Trezor is doing the support game right. My consultation was on point, smart and wise, and got me exactly what I needed. All five stars fully earned. Thanks, Trezor gang!
18 February 2026
Reply from Trezor
Hey AC!
Wow, your words just made our day. 😊 We're really glad to hear your Trezor Expert consultation hit the mark — smart, wise, and exactly what you needed? That’s the goal every time. Huge thanks for the five stars and for showing love to the whole Trezor gang 🙌
You ever need us again, you know where to find us.
The Trezor Team 🔐🚀
Very comprehensive
Very comprehensive
Answered all of my questions
Walked me through every step
Definitely worth it
17 February 2026
Reply from Trezor
Hi Jeffrey! 👋
This is so great to read, thank you for taking the time to share your Trezor Expert experience! It means a lot to know that all your questions were covered and that the step-by-step guidance made everything clear and smooth for you. That’s exactly the kind of experience we aim to provide.
We know diving into crypto security can sometimes feel overwhelming, so walking through it together and making it feel worth your time is what it’s all about for us. 💪
If you ever need anything else, we’re always here to help you every step of the way!
The Trezor Team 🔐🚀
My onboarding session with Michelle was…
My onboarding session with Michelle was AMAZING! She was extremely patient, knowledgeable and an absolute pleasure as she helped me. She presented me options and clearly explained everything. I learned so much from her and she went above & beyond to make sure I understood. Thank you Michelle &Trezor!
12 February 2026
Reply from Trezor
Hey Lisa!
Wow — what an amazing shoutout for Michelle! 💫 We're so glad to hear your Trezor Expert onboarding session was such a great experience. It sounds like Michelle really brought the perfect mix of clarity, patience, and genuine care — exactly what we aim for when helping someone get started.
Thanks so much for your kind words, and we’ll make sure Michelle sees this — it’ll absolutely make her day! If you ever need a refresher or just want to explore more, we’re always here for you.
Take care!
The Trezor Team 🔐🚀
Shawn was A+
Shawn was thorough, patient, personable and ultimately helped me with everything I needed and more. Highly recommend.
16 February 2026
Reply from Trezor
Hey Brad!
Thanks a bunch for dropping this awesome review! 😊 We're happy to hear that Shawn from our Trezor Expert team was not only helpful but also brought that friendly and patient touch that makes all the difference. It’s great knowing you got everything sorted — and then some!
We’ll be sure to give Shawn a big shoutout from you. And if you ever need a hand in the future, we’ve got you!
All the best,
The Trezor Team 🔐🚀
Tristan is truly a gentleman and an…
Tristan is truly a gentleman and an outstanding representative. He is highly knowledgeable about the products and systems, efficient in his approach, courteous at every step, and exceptionally patient. What makes him special is how well he listens and thoughtfully determines the best way to fix the problem. He turned what had been a stressful experience into a positive one and made navigating this electronic world feel wonderful again. Trazor is very fortunate to have someone like him on the team. I certainly was lucky to have him as my expert guide.
Thank you, Tristan, and thank you Trezor!
Best Regards, Terrie
19 January 2026
Reply from Trezor
Hi Terrie!
Wow — what a heartwarming message! 💚 Thank you so much for taking the time to share such thoughtful feedback. Tristan from our Trezor Expert team is truly a gem, and we're beyond lucky to have him on our team. It means a lot to hear how his calm, knowledgeable, and caring approach helped turn a stressful situation into a positive journey for you. That’s exactly the kind of experience we strive to create.
We’ll definitely make sure your kind words reach Tristan — you’ve made his (and our) day! If you ever need anything else, we’ll be right here, ready to help.
Take care and thanks again!
The Trezor Team 🔐🚀
The experience with Nick was unhurried…
The experience with Nick was unhurried and patient lowering the stress for us older folks.
16 February 2026
Reply from Trezor
Hello Marie!
Thank you so much for your kind words. 😊 We're so glad Nick from our Trezor Expert team could be there for you in a calm and patient way. Taking the time to support each person at their own pace is something we truly care about, and it’s great to hear it helped make things less stressful.
Please don’t hesitate to reach out if you ever need more help — we’re always here for you.
Wishing you all the best,
The Trezor Team 🔐🚀
I ordered something by mistake and Ben…
I ordered something by mistake and Ben from Trezor helped me sort out the cancellation. Very professional and organised. I also had additional questions that were answered about the other equipment I did purchase and I'm very happy with both the customer service and kit. Thanks
16 February 2026
Reply from Trezor
Hi Matt!
Thanks for sharing your experience with us! 😊 We're really glad to hear Ben from out Trezor Support team was able to step in and help get everything sorted smoothly — accidental orders happen to the best of us! It's awesome that your questions were answered, and that you're happy not just with the support but also with your new gear. That means a lot!
If anything else pops up or you’re just curious about more Trezor features, you know where to find us.
Cheers again!
The Trezor Team 🔐🚀
Reply from Trezor
Hey Amaira! 👋
Thank you so much for the kind words and for putting your trust in us—that truly means the world! We’re always here to back you up whenever you need a hand 💚
The Trezor Team 🔐🚀
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