Smiths Carpets and Flooring Reviews 

339
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

We wanted to replace our carpets on the first floor landing and change the fully carpeted stairs to a runner. Several visits to what you would describe as "national stores" led us to look at local bus... See more

Company replied

Rated 5 out of 5 stars

We can thoroughly recommend Trevor Smith and his staff. The showroom has an amazing selection of flooring and very helpful staff. We chose engineered wooden flooring. Their carpenter Nic has made a be... See more

Rated 4 out of 5 stars

This was our first experience with Smiths flooring in Weston-Super-Mare and was not disappointed, from Ian in the showroom and right through to the fitters of our bedroom carpet. The showroom had an e... See more

Rated 5 out of 5 stars

We were made very welcome when we visited the shop and Lewis was extremely helpful. No pressure sales. The whole process from helping us choose the right kitchen flooring, getting a quote, then payi... See more

Company details

  1. Flooring Store
  2. also in
  3. Carpet Store
  4. Rug Store
  5. Wood and Laminate Flooring Supplier

Written by the company

We are a small family run business that has been established in Weston-super-Mare since 1984. We only use the most experienced flooring fitters and we are proud to say that we have the only two Quickstep Master installers in the North Somerset area. We know that if you're considering a new floor it's an important decision and you'll want to make sure that you make the right choice. Once you’ve made your decision, we can make you an appointment for our estimator to visit your home to take measurements and provide you with a free quote. We supply high quality flooring from all the leading manufacturers at great prices and our fitting service is second to non. If you require additional services such as uplift and disposal of old flooring or moving furniture please just ask. In addition to the highest standard of flooring we also have a homeware section that offers rugs, candles, cushions, lampshades, blankets and more, predominately sourced in the UK supporting small, independent businesses. Our aim is to supply as many quality products as we can made from recycled, sustainable materials.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

339 reviews

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4.7

All reviews

(339)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Carpet fitting

Carpet fitter arrived very early, (earlier than anticipated!) but he was apologetic, polite and willing to wait until we were ready. He was very efficient, tidy and the quality of his work was excellent.

12 October 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant.

Excellent service from start to finish from visiting the showroom to having the flooring fitted can’t speak highly enough of everyone far better than visiting the bigger firms.

8 October 2021
Unprompted review
Rated 5 out of 5 stars

Had our carpets fitted yesterday 3rd…

Had our carpets fitted yesterday 3rd September 2021.
From arriving to view carpets at the showroom to fitting has been an excellent experience. We found the staff in the showroom very helpful, with good advice on which products to use for the area to be carpeted. We were given a date for the laying of the carpets, and this date never changed. Steve came to fit, he was such a nice pleasant man. He took up all the old carpets. His fit is excellent, everything was cleared up afterwards and the new carpets hoovered. Ian phoned from the showroom today to check we are happy with everything, nice to get a follow up. Overall an excellent service by professionals. Thank you. Will certainly recommend.

4 September 2021
Unprompted review
Rated 5 out of 5 stars

Transformed our kitchen…

We are very pleased with the supply and excellent fitting of our new kitchen flooring. Good advice given and free measuring service. Really pleased.

28 August 2021
Unprompted review
Rated 5 out of 5 stars

Carpets fitted to 5 rooms

Carpets fitted to 5 rooms. Communication was very good about timings for fitting and some changes made by us. The advice for choosing the carpet was excellent and the fitting was done efficiently and professionally. Very happy with the result. Would definitely recommend Trevor Smith Carpets.

30 July 2021
Unprompted review
Rated 5 out of 5 stars

We had bought laminate and carpet

We had bought laminate and carpet from Trevor Smiths and the service we received before purchasing and after were both of a very high standard. Would nave no qualms in recommending the company to anyone.

20 July 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommend …

Trevor Smith Carpets have laid flooring in two places in our home and we wouldn't hesitate in using them again. Service from start to finish has been excellent as has the finished result. Highly recommend

20 July 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant.

Absolutely brilliant.
Great advice and support given when choosing the carpet and underlay. All booked in at time convenient.
Clear pricing and requirements before fitting.
And 2 fantastic carpet fitters who were efficient and cleared up to a very high standard.
Thank you all for making the process smooth from start to finish.

1 July 2021
Unprompted review
Rated 5 out of 5 stars

Outstanding

Excellent service from beginning to end. From Ian who brought the samples to the measuring, quotation and professional carpet fitters. I would highly recommend Trevor Smith Carpets.

7 June 2021
Unprompted review
Rated 1 out of 5 stars

Very poor customer service cancelled at…

Very poor customer service cancelled at 10am on the day my carpet should have been fitted.

6 June 2021
Unprompted review
Smiths Carpets and Flooring logo

Reply from Smiths Carpets and Flooring

Dear Mr Warman ,

We always endeavour to deliver a high level of customer service , & we are sorry we fell short in this instance , we were however & as explained met with an unavoidable set of circumstances that effected our fitting capacity on the day in question , that being said we do apologise for any inconvenience you may have suffered , please be assured of our best intentions at all times ,

Kind Regards

Trevor Smith Flooring

Rated 5 out of 5 stars

Using Trevor Smith Carpets

We have used Trevor Smith Carpets several times for laminate and carpets and have found their service professional, helpful and friendly. From initial contact through measuring to fitting and after sales they have been excellent. We’d recommend them without reservation.

3 June 2021
Unprompted review
Rated 5 out of 5 stars

Exceptional sevice and carpet laying

Ordered two carpets, because of popularuty we had a delay to fitting date. However they were able to fit quicker thn expected which was great. Great help fron the store staff and really useful ideas from the person who measured the rooms. Fitters were veryf riendly and did a great job. Need another carpet in autumn and will definitley use trevor Smith. Thank you great service

22 May 2021
Unprompted review
Rated 5 out of 5 stars

Well happy

I had my lounge, bedrooms & hall carpeted and had the kitchen & bathroom laminated, I couldn't be happier with the service I was given, thank you Trevor Smiths Carpets.

13 May 2021
Unprompted review
Rated 5 out of 5 stars

These know what good service looks like

From start to finish my experience buying from Trevor Smith Carpets has been first class.
Great choice in the showroom, interested staff who allowed me to take sample books home to compare against my decor.
The fitters came on the day they said they would and to be fair to the both lads they were top class. They were friendly, the quality of their work was exceptional, they cleaned up after themselves and even put some appliances back in the kitchen for me.
Top lads, top company...and the flooring was top quality too!

6 May 2021
Unprompted review

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