Easy to order, on time delivery, exactly what I ordered. Communication between order and delivery can be better (e.g. sms/email updates) but generally a good experience. Bought Salomon boots (an upgra... See more
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The company I dealt with TREKKINN.com were very good-I ordered exactly the size and model of boot I needed and chose standard delivery -being delivered BY 17/4/26. However it was this side of the chan... See more
Struggling to get in the UK so was happy I could purchase from Trelkinn. Remember to check the tracking all the way rather than just Royal Mails generic messaging
Company replied
Well priced walking shoes, which arrived via Royal Mail, in good condition. Only downside is that they took a week to arrive.
Company replied
Company details
Written by the company
Trekkinn is a specialist online retailer that stocks a large range of top-quality sporting goods and apparel for hiking, mountain climbing and trail running. Trekkinn has over 320,000 individual items, including tents and sleeping bags, specialist footwear and clothing, trekking poles, and many other accessories. Products are available from the best brands in hiking, climbing and outdoor sports, including Salomon, Columbia, Merrell and The North Face – all with a low-price guarantee. Customers can be confident about their purchases too; every item comes with a manufacturer’s guarantee as well as Trekkinn’s 30-day returns policy. Trekkinn can ship almost 300.000 references of more than 1000 brands to 180 countries worldwide and, to date, the company has over 4,000,000 satisfied customers. Shipping & secure payment! Visit us today at www.trekkinn.com
Contact info
C. Pirineus 9, 17460 , Celrà , Spain
- +34932 20 00 89
- support@tradeinn.com
- trekkinn.com
3.9
Great
27K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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Ordered a petzl head torch
Ordered a petzl head torch. Was a fair bit cheaper than other suppliers. Came within a week. Worth the wait for the saving.
Would definitely recommend..
17 February 2026
Unprompted review
Reply from Trekkinn.com
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Order not received / terrible Customer Service
Ordered a coat in December Order number 65047962, still not received. Whilst customer service do reply to messages, no effort has been made to determine the problem or to refund. I was even asked to fill in a form to action an investigation but was soon told that it is outside of the claim period. They work on the basis that after 30 days ‘there’s nothing more that they can do’ suggesting I should then contact the couriers, which contravenes UK law. Unfortunately all communication online only, and logistics companies do not have a way to contact them effectively. Current status on the order is that it is delayed, no explanation as to what this means and told a number of times that there is nothing they can do. Had to raise a dispute with the Bank, still out of pocket by £370!.
24 February 2026
Unprompted review
Reply from Trekkinn.com
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Excellent experience
I bought a pair of shoes via a very smooth transaction with Trekinn.com. The order arrived in good time and well packaged. The price was very competitive.
16 February 2026
Unprompted review
Reply from Trekkinn.com
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Good selection of products but poor returns process
Excellent selection of outdoor products at a good price.
However, extremely long winded and expensive return process. I ordered some walking shoes that were too wide for me so arranged a return. It cost me £12 to return and ages for the refund to go through. This is the first return I’ve ever made outside of Amazon and it’s a shame more companies can’t adopt Amazons process.
I would use again but would be very hesitant about what I ordered.
23 February 2026
Unprompted review
Reply from Trekkinn.com
Hello,
Thank you for your feedback. We’re glad to hear that you were satisfied with our prices.
We look forward to serving you again.
We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service.
Please accept our apologies for any inconvenience caused.
Sincerely,
I approve
I approve! Shipment took some days to arrive but generally yeah - good seller.
16 February 2026
Unprompted review
Reply from Trekkinn.com
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Shipping from Spain to Slovenia was…
Shipping from Spain to Slovenia was fast. Product as described and cheaper than here (this may vary). Postage was cheap. Idk how I'd go about potential guarantee, probably device manufacturer (Garmin)? Very nice, would recommend!
12 February 2026
Unprompted review
Reply from Trekkinn.com
Dear,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
The delivery time is way too long
The delivery time is way too long. You should only buy there is you find a good deal.
22 February 2026
Unprompted review
Reply from Trekkinn.com
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Alweays delayed shipping
The timeliness of their shipments is always a huge disappointment. The majority of their inventory comes from third party distributors. So, unless you are ordering something very common, there is always going to be a delay in the shipment. I've waited weeks for my order to ship from them, while an item remains 'delayed' in the order confirmation page, only to end up canceling the item in order to receive the remaining order.
It's amazing to me that a company has become so successful running a logistics supply line like this, where their catelogue is full of offshore inventory.
10 February 2026
Unprompted review
Reply from Trekkinn.com
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Would order from here again!
It was no hassle ordering my boots from here, good price & kept me up to date on my delivery date.
12 February 2026
Unprompted review
Reply from Trekkinn.com
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Avoid- ordered over a month ago
As requested here is my order number. Please add your response to this review 65898557
Avoid- ordered over a month ago. Item not delivered due to label error so returned back to spain. Will not refund until item received back which should have been 3 weeks ago. Impossible to contact.
24 January 2026
Unprompted review
Reply from Trekkinn.com
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
I definitely do not recommend the…
I definitely do not recommend the store.
Outdated online offer, missing ordered product. No acknowledgement of error or apology. Attempt to force withdrawal from the contract, even though the order could not be fulfilled due to the store's fault.
My order number was 66375600
20 February 2026
Unprompted review
Reply from Trekkinn.com
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Everything was fine
Everything was fine, the goods arrived at the promised border gate.The shoes are good, I ordered one size larger as recommended, so the size is perfect. So far I'm satisfied, thank you!
16 February 2026
Unprompted review
Reply from Trekkinn.com
Dear,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Competitive price and excellent service.
12 February 2026
Unprompted review
Reply from Trekkinn.com
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Great Experience
Easy transaction. Kept up to date with the process. Prompt delivery 🚚. And great item. 👍
15 February 2026
Unprompted review
Reply from Trekkinn.com
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
I have just purchased a pair of…
I have just purchased a pair of columbia peakfreak 11 hiking shoes. The service from Trekkinn have been great. Communication throughout was good. I knew I was going to have to wait a little longer for these as they were coming from abroad. I ordered a half size up so as to wear thicker socks. They are as described. Very comfortable and with the UK weather at the moment I have been able to test the waterproofing and yes they are waterproof. Thanks Trekkinn. Will definitely buy again+++++
17 February 2026
Unprompted review
Reply from Trekkinn.com
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
scam
advise items at a price, you select your size and they send you child's sizes.
no where on the page does it say there kids.
then expect you to pay £12 to send them back.
shocking customer service, I wont be buying from them again and ill be warning others not to aswell .
i waited 4 weeks for delivery aswell,
19 February 2026
Unprompted review
Reply from Trekkinn.com
Hello,
We are truly sorry to hear that our service did not meet your expectations.
For any after-sales issues, please always contact the relevant department. To check the status, updated information, and messages related to your claim, please visit our website and log in by clicking in the upper right corner and following this path: My Account > My Orders > View Return Status.
We have taken your feedback seriously and forwarded it to the appropriate department to continuously improve the quality of our services.
We apologize for any inconvenience.
Sincerely,
Excellent service from TrekInn.com…
Excellent description from TrekInn.com helped to decide on the Salomon walking shoes. Have purchased a version of these years ago which were very comfy and lasted a long time.
The price was also a main factor in buying the X Ultra 360.
Goods arrived in perfect condition and in no time at all.
8 February 2026
Unprompted review
Reply from Trekkinn.com
Dear,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Great service
16 February 2026
Unprompted review
Reply from Trekkinn.com
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
VERY UNHAPPY CUSTOMER
VERY UNHAPPY CUSTOMER
ORDERED CLIMBING SHOES AS URGENT AND I CANNOT REITERATE HOW UNHAPPY I AM WITH YOUR LACK OF SATISFACTORY RESOLUTION! IF THE ESTIMATED DATE HAD BEEN CORRECT AT TIME OF ORDER I WOULD NEVER HAVE ORDERED THE SHOES. YOU MADE NO EFFORT TO COMMUNICATE DELAYS WITH ME AND I DID ALL THE CHASING. AND NOW YOU ARE TELLING ME IT WILL BE TAKING OVER A MONTH TO DELIVER???WHAT COMPENSATION DO YOU SUGGEST???
18 February 2026
Unprompted review
Reply from Trekkinn.com
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Avoid This Company: No Product and No Refund
Dear Sir/Madam,
I am writing to formally demand resolution regarding my order placed on December 29, for which I paid over $300, including expedited shipping.
After multiple follow-ups, I was informed on February 3 that the package could not be located. Tracking has consistently shown the item as “awaiting pickup by UPS” since early January, indicating that it was never handed over to the carrier and that the issue originates on your end.
You have since stated that a full refund was processed (February 20, reference: “Devolucion importe (adyen): -314.97 CAD”). However, I have not received any such refund in my account to date. I have verified this thoroughly with my financial institution.
Your explanation regarding shipping company protocols and timelines does not address the core issue, which is that the item was never shipped and remains unresolved several months later.
Given the above, I expect immediate clarification and resolution. Failing this, I will proceed without further notice to initiate a formal chargeback with my financial institution on the basis of goods not received and misrepresentation, and will file complaints with the appropriate consumer protection authorities.
Please treat this matter with urgency.
Sincerely,
Marie-France
24 December 2025
Unprompted review
Reply from Trekkinn.com
Dear Customer,
We are very sorry to hear that you rated our service as not meeting your expectations.
Please be assured that the experience of our customers is very important to us which is why we have verified your case and identified the issue.
A full refund was processed some weeks ago, you have received the corresponding amount by now, please consult your bank details!
20/02/2026 11:06:43 - Devolucion importe (adyen): -314.97 CAD
Please also take into consideration that every shipping company has established protocols as well as timeframes and deadlines which is why the issue could not be resolved earlier.
In general, shipping issues take a long time to be resolved for the reasons mentioned above and unfortunately require a lot of patience from us and above all, our customers.
Please accept our sincerest apologies for any inconvenience caused.
Kind regards
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