Tree Mendous Reviews 

73
•
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about extremely long delivery delays, missing products, and a complete lack of customer support response when trying to reach out for updates or refunds. Many buyers felt that their money was completely wasted and strongly advised others to avoid purchasing from this business entirely. Though some customers faced these frustrating setbacks, other reviewers were genuinely happy with the exceptional quality and realistic appearance of the plants once they finally arrived. A few people also noted that their shipping was surprisingly fast and the overall purchase process went very smoothly.

What people talk about most

Product

People report high satisfaction with the product, expressing delight over the realistic appearance and top... See more

Order

Users describe negative interactions with order fulfillment, highlighting months of delays, missing items,... See more

Delivery service

Customers had ambiguous experiences with delivery service, as some reviewers praised fast shipping and... See more

Response time

Clients share profound frustration on response time, highlighting a strong consensus regarding severe... See more

Quality

Consumers find quality to be a source of great satisfaction, expressing delight with the beautiful and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

No customer service -no phone number Ordered a tree which arrived after 3 weeks - I emailed twice re a return, no reply, tried 2 phone numbers I found online - but both unobtainable -so I would avoid... See more

Company replied

Rated 1 out of 5 stars

Totally disastrous experience and NOT TREE MENDOUS at all. Despite numerous emails asking what has happened to our order, and constant one line statements promising results. After 2 months of not comp... See more

Rated 1 out of 5 stars

Avoid avoid avoid Scammers , ordered early Nov £390 , now they have gone awol Reported then to trading standards , local council Even there address is false as I would go down and demand mone... See more

Rated 1 out of 5 stars

Ordered 2 x trees (paid alot of money) on 2/10 still not arrived and have had limited generic emails when chased. Telephone number out of action so only form of contact is email. I am doubting this co... See more



Contact info

2.7

Poor

TrustScore 2.5 out of 5

73 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(73)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ordered two Buxus spiral trees from…

I ordered two Buxus spiral trees from Tree-Mendous for my front door, and I couldn't be happier! The trees arrived quickly, were very well packaged, and looked exactly as picture, beautifully shaped, and a real statement piece. Excellent quality and service all round. Highly recommend!

11 October 2025
Unprompted review
Rated 5 out of 5 stars

Striking ficus tree

I bought a ficus tree with a beautiful very large planter. The delivery was very convenient. The tree was for a basement and looks very good there, very natural.

31 May 2025
Unprompted review
Rated 1 out of 5 stars

Untrustworthy. Avoid

This could be a scam website. The owner continued to make contradictory assertions and promises about the delivery. This site is not to be trusted. I had to get my card issuer to refund the money. Avoid at all costs.

3 September 2025
Unprompted review
Tree Mendous logo

Reply from Tree Mendous

We’re sorry to hear about your experience. We are a legitimate business and always aim to resolve any issues promptly and transparently. While delays can happen, we never intend to mislead. We’re happy to discuss this further if you'd like to reach out directly. info@tree-mendous.co.uk

Rated 1 out of 5 stars

Misleading Review Presentation on Website

Was just about to pay a pro-forma invoice to this company when I thought I would take a closer look at their 'TrustPilot' reviews on their website. To be fair they don't quote TrustPilot, but their reviews are made to look like TrustPilot reviews with the same green stars. My contact blamed their web developer. This dishonest conduct in business has lead me not engage with them any further. Not one positive review on this website. Beware!!

Also, how does 3 one star reviews average 2.8?

**Update - went ahead and ordered and all ok. Received my tree as ordered.
** Further update - no pot arrived and can't get a reply from the company. Shambles.

7 October 2025
Unprompted review
Rated 1 out of 5 stars

Scam site

Scam site, don’t order from them. Get a generic email saying you’ll get your order between 5-15 days and hear nothing back after that. Hear nothing if you email them, not other form of contact, can’t get a refund.

3 October 2025
Unprompted review
Rated 1 out of 5 stars

I would actually rate this as zero if I…

I would actually rate this as zero if I could! I can only give my experience, I placed an order 5 weeks ago and had been told 8-15 days for delivery. No updates and if you try to contact them through e mail you get a generic response such as your goods are on the way you will get an ups tracking number this week! This actually never arrives and if you try to phone it is just one belligerent girl on the phone who says it’s nothing to do with her and she is just reception! But can’t put you through to anyone! I can only conclude this is a scam as I have requested a refund which has not been forthcoming. So please do not use this company!

24 September 2025
Unprompted review

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