I've lost my money the website is completely scam. I have paid for the tickets and the website is not working anymore not contact available nothing.
Company replied
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See what reviewers are saying
When I booked the trip I wasn’t sure if this is a serious platform, turns out: it is!! Very good customer service, topping up luggage weight worked without any problems and I received all the inform... See more
Company replied
I really loved the way customer service executive Agnieszka Szałowska helped me . I could always depend on whatever issues I had . I had to cancel my flight and rebook it . She helped me all the way... See more
Company replied
It's my pleasure to endorse Travelyn! I was blown away by the incredibly friendly, efficient and professional support in planning & handling complex Covid 19 - era travel. They were such a great help!... See more
Company replied
Company details
Written by the company
Travelyn is your trusted partner. Helping at every stage of your trip, protecting you against travel disruptions and ensuring a safe journey to your destination.
Contact info
Folkungagatan 108, 11630, Stockholm, Sweden
- +46200883998
- support@travelyn.com
- travelyn.com
I've lost my money the website is…
I've lost my money the website is completely scam. I have paid for the tickets and the website is not working anymore not contact available nothing.
15 December 2023
Unprompted review
Reply from Travelyn
Dear Wiktor, unfortunately Travelyn has ceased to exist as a company. It was never a scam, but the company stopped trading a few months ago, and eventually closed completely at the start of December. This reply is being sent from an ex-employee who happened to see your message and wants to help in any way possible.
We had a very small number of customers who had bookings with flights in the future, and effort was made to communicate with all of these customers by email how to take control of the flights in their bookings, so that they can manage the flights by themselves.
I can think of a few key pieces of advice that could help you to resolve this:
1. Check the inbox of the booking owner (the person who gave their contact email address when the booking was made) and you should be able to find an email sent within the past 2-4 weeks with information and advice from support@travelyn.com (this email address is no longer active though, so you will not be able to contact anyone there).
2. Check your E-ticket for information about your flights - most information required to access your flight reservations on the airline platform is contained there.
3. Contact the customer support of the airline who you were booked to fly with. Give the full names of the passengers as well as the route, dates/times of the flights and ask for assistance to gain access to the flights. Explain that you booked via an online travel agent that is no longer operating. You may be required to complete some verification, but they should be able to help you.
I hope at least one of these pieces of advice helps you to resolve this. I cannot speak on behalf of Travelyn any longer, but as a fellow human being I sincerely hope you are able to find a solution.
Best of luck,
Ex-Travelyn Support Employee
Good customer service
When I booked the trip I wasn’t sure if this is a serious platform, turns out: it is!!
Very good customer service, topping up luggage weight worked without any problems and I received all the information to properly achieve the journey. Clearly recommend Travelyn!
27 November 2023
Reply from Travelyn
Thank you for this great review Niclas, but the pleasure was all ours! Have a great day!
A great experience!
As it was my first travel alone I was a bit nervous, but all my questions were answered within a short time. Everything went well, the booking, the check in, receiving the boarding passes… everything! A really great experience!
29 September 2023
Dåkig personal
10 August 2023
Reply from Travelyn
Vi er kede af, at din rejse ikke gik som planlagt. Fra anden feedback, vi har modtaget fra dig, er vi opmærksomme på det problem, der opstod under din rejse. Desværre var de problemer, du oplevede, uden for Travelyns kontrol, da det var forhold, der udelukkende er passagerernes ansvar. Hvis der var noget, vi kunne have gjort for at forhindre dette, ville vi have gjort det, og vi giver vejledning under bookingprocessen på vores hjemmeside.
Med venlig hilsen,
Travelyn-teamet
Good service
10 August 2023
Good Service!
3 August 2023
Great support
Despite being delayed more than 20 hrs with little or no information from Ryan Air, my contact person at Travelyn, Agnieszka Szałowska, went the extra mile to help me. She was superengaged and serviceminded and I felt I had a great support in a very frustrating situation.
3 August 2023
Good customer service!
2 August 2023
Det var jätte bra
2 August 2023
They were helpful and made me feel…
They were helpful and made me feel confident that my case will be resolved.
2 August 2023
Prompt and fair service
Booking was easy, clear explanations of all relevant details, fair price, smooth flight.
4 July 2023
Everything was very clear and…
Everything was very clear and informative. I have never seen such a simple service with no frills!
3 July 2023
Bad trip and bad service.
The counter girl at check-in bags in Copenhagen refused to help us to check-in then she told us we missed the flight, we run as fast as we could, we get the flight and get the bags without her help and the flight closes the door after we arrive in 30 minutes, also at Manchester airport the flight delayed 4 hours with no refunds.
3 July 2023
The customer service is impeccable
The customer service is impeccable. They have answered me immediately everytime I have written to them. The search for flights is fast and all the information about them are available on one page. I could book my flight in 2 min only. They don't try to sell you anything useless like insurance, extra room for your legs and so on. My only critique is the price of luggage. Over 80 euros for all the flights I have looked for, so it seems like it's just the price they charge. It's too much.
Other than that, they are the best plane ticket dealers I know on the internet.
17 June 2023
Well you have found me a fly on a low…
Well you have found me a fly on a low price on an "hight" period !
Although connecting fly but it works
1 June 2023
Fast and secure
1 June 2023
Great service with reasonable ticket pricing with insurance
Tickets costs are reasonable, Fast communication and information via email, and the travel insurance is great points too! Thank you very much :) I will use Travelyn definitely again.
1 June 2023
Great customer service!
1 June 2023
Helpful and Efficient
1 June 2023
Very friendly and helpful
One of my flights was over an hour late so I missed my connecting flight . Travelyn was on immediate hand when I phoned them for alternative flight ideas to reach my destination and were extremely helpful.
1 June 2023
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