Very kind and supportive stewardess . Am most grateful for their concern and care when not being unwell due to travel sickness and even after landing. I would said the sitting I booked was not given... See more
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Booking my flight was easy, clear and fast and hassle free experience. The website is easy to navigate, information is clear and detailed and prices are competitive. Will defiantly use it again.
Company replied
Booking was straighforward. I hope I receive a good service after purchase as well. I'll feedback once I complete my full journey.
Company replied
After reading many bad reviews, I was very sceptical but after dealing with Martin Vincent, my experience so far has been excellent! Any email I have sent has been answered promptly and he has... See more
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Company details
About TravelUp
Written by the company
Should you wish to contact us regarding your booking, please complete the relevant form and a member of our customer support team will respond to you as soon as possible.
www.travelup.com
Written by the company
- About TravelUp
- Who are we? We are TravelUp, we started from humble beginnings in 2004 where we operated out of our CEO’s living room. Now, we welcome more than 650,000 customers per year and strive to fuel our passion of travel to inspire you to go on your dream holiday. We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff! You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think. Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free. But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Track 100 where we came 37th. We’ve also been nominated for Best Online Retailer and Best Flight Booking Website by the British Travel Awards in 2019, as well as our CEO picking up the EY Entrepreneur of the Year’s Scale Up award for London and the South region. We’ve upped our travel game, up yours! Service Standards At TravelUp, it’s our commitment to be as transparent as possible with our customers. We work with an independent partner, Airlineratings.com to keep track of the service and safety levels of all the airlines we work with. Not only does this keep us up to date with the latest information, it can also help you make an informed choice when choosing who to fly with. We take issues seriously and do our best to resolve them as soon as possible and in a way that will benefit all involved.
Contact info
1, Zodiac House, Calleva Park, RG7 8HN, Aldermaston, United Kingdom
- 0118 955 6400
- admin@travelup.com
- travelup.com
3.9
Great
110K reviews
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Used trivargo was sent to travel up…
Used trivargo was sent to travel up paid a deposit balance wasn't taken on the chosen date could not access website just bounced back to the login page with advice from customer service just to pay via an email link and all would be well. Total nonsense re-booked with a reputable company lost deposit. Never heard from multiple emails to support and help emails Awful experience
15 September 2026
Unprompted review
Reply from TravelUp
Dear Andrew,
We are very sorry to read about your experience and sincerely apologise for the frustration and disappointment caused throughout your booking.
We understand how concerning it must have been to have paid a deposit, expect the remaining balance to be collected on the agreed date, and then experience difficulties accessing your booking through the website.
We are particularly sorry that you were repeatedly redirected to the login page and were unable to access the information you needed. We appreciate that, in these circumstances, being advised to use a payment link would not have provided you with the reassurance you were looking for, especially when you were already experiencing difficulties with the website.
We also sincerely regret the delays in responding to your emails. We understand that sending multiple requests for assistance and not receiving a response can be extremely frustrating, particularly when the matter concerns an upcoming booking and payment deadline. We have been experiencing exceptionally high volumes of enquiries, which has unfortunately resulted in longer response times than we would normally expect. Nevertheless, we recognise that this does not make your experience any less disappointing.
Regarding the balance payment, our payment and booking systems operate according to the terms applicable to the individual reservation. Where a balance is due, customers should be able to make the payment using the available payment methods communicated to them. If you experienced an issue with accessing the booking or making the balance payment, we regret that we were not able to resolve this for you in a timely manner.
We are also sorry to hear that you ultimately decided to make a new booking elsewhere and believe that you lost your original deposit as a result. We appreciate that this would have added further frustration and financial disappointment to an already difficult experience.
We would welcome the opportunity to review the booking and communication history to understand exactly what happened, including the payment arrangements, website access issue and your previous attempts to contact us. If you can provide your booking reference, we can investigate the circumstances further and ensure your concerns are properly reviewed.
Once again, please accept our sincere apologies for the inconvenience, lack of timely communication and frustration you experienced. We regret that your experience did not meet the standard of service we aim to provide.
Warm regards
TravelUp
Easy booking process, good info layout. Pity about bank card surcharge
Easy booking process. Good information layout and easy payment facility is welcome. pity you charged a surcharge on a bank debit cars? Surprise extra charge at the end- yet you claim No hidden charges!!
18 September 2026
Reply from TravelUp
Dear Customer,
Thank you for taking the time to share your detailed feedback.
We’re pleased to hear that you found the booking process easy, the information clearly presented and the payment process convenient. We always aim to make booking your travel as straightforward and user-friendly as possible.
We’re sorry, however, that the additional card surcharge came as a surprise and caused disappointment. We understand how frustrating it can be to see an additional charge at the final stage of a booking, particularly when you were expecting there to be no hidden charges.
We appreciate you bringing this to our attention. Your feedback regarding the way payment charges are displayed is valuable, and we will ensure it is shared with the relevant team for consideration as we continue to improve the transparency and overall booking experience.
Thank you again for choosing TravelUp and for highlighting both the positive aspects of your experience and the area where you feel we could do better.
Warm regards
TravelUp
Reply from TravelUp
Dear Anti,
Thank you for taking the time to leave us your 4-star review and for sharing your positive feedback with TravelUp.
We’re delighted to hear that you found our service excellent. Providing our customers with a smooth, reliable and convenient experience is very important to us, and it’s wonderful to know that your experience was a positive one.
Your feedback is greatly appreciated and provides valuable encouragement to our team. We’re always looking for ways to improve and make the travel booking experience even better for our customers, so we truly value your support and 4-star rating.
Thank you once again for choosing TravelUp and for taking the time to share your experience. We look forward to assisting you again with your future travel plans.
Warm regards
TravelUp
Super quick and easy with lots of…
Super quick and easy with lots of useful add-ons available and easy to understand
18 September 2026
Reply from TravelUp
Dear Monique,
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you found the booking process super quick and easy, and that you found our range of available add-ons useful and easy to understand. We aim to make the entire booking journey as straightforward and convenient as possible, while giving customers the flexibility to choose additional services that suit their travel needs.
It’s wonderful to know that you had such a positive experience with TravelUp. We truly appreciate you taking the time to share your feedback and for choosing us for your travel plans.
We look forward to helping you with your future journeys!
Warm regards
TravelUp
Reply from TravelUp
Dear Rob,
Thank you for taking the time to share your feedback with TravelUp.
We’re pleased to hear that your experience with us has been positive so far and that everything has been going smoothly. We completely understand that when making travel arrangements, customers want the entire journey—from booking through to travel—to be as straightforward and hassle-free as possible.
We truly appreciate your confidence in choosing TravelUp, and we hope the remainder of your experience is just as smooth and enjoyable. Your feedback is important to us, and we’ll continue to do our best to provide a reliable and convenient service throughout your travel journey.
Thank you once again for choosing TravelUp and for sharing your experience. We wish you a smooth and enjoyable trip and look forward to assisting you again in the future.
Warm regards
TravelUp
Reply from TravelUp
Dear Shalini,
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you found your booking experience with TravelUp very easy and straightforward. We always aim to make the process of searching, selecting and booking your flights as smooth, convenient and hassle-free as possible.
It’s fantastic to know that everything went smoothly for you. We truly appreciate you taking the time to share your feedback and for choosing TravelUp for your travel arrangements.
We look forward to assisting you again with your future journeys!
Warm regards
TravelUp
DISLIKE THE FINAL PRICE AS IT IS TOO…
DISLIKE THE FINAL PRICE AS IT IS TOO HIGH AND TOO MANY PROTECTIONS BEFORE BOOKING. MAKEING YOU SCARED TO TRAVEL ABROAD.
18 September 2026
Reply from TravelUp
Dear Harshad,
Thank you for taking the time to leave us your 3-star review and for sharing your honest feedback with TravelUp.
We’re sorry to hear that you were unhappy with the final price and found the number of protection options presented during the booking process confusing and concerning. We understand that when arranging an overseas trip, customers want to feel confident about the total cost and be able to complete their booking without feeling overwhelmed by additional options.
We appreciate your comments regarding the protections and optional services displayed during the booking journey. These are intended to provide customers with additional choices and peace of mind, but we recognise that presenting several options can sometimes have the opposite effect and make the process feel more complicated than it needs to be. Your feedback is valuable in highlighting the importance of making optional products clear and ensuring customers understand that they can make their own choices.
We also understand your concerns about the final price. Airfares can be dynamic and may change depending on availability and the options selected during the booking process. Nevertheless, we appreciate how important it is for customers to have a clear understanding of the overall cost before completing their purchase, and we continually review how pricing and additional options are communicated.
We’re grateful that you took the time to provide constructive feedback, as it helps us identify areas where we can improve the booking experience and make it clearer and more comfortable for our customers.
Thank you once again for choosing TravelUp and for sharing your experience. We hope to have the opportunity to provide you with a simpler, clearer and more positive booking experience in the future.
Warm regards
TravelUp
TravelUp holding our refund
We have been informed by air New Zealand that they have issued us a seat refund months ago .
We emailed Travel up to ask where it was and they stated it was the airlines responsibility so we approached air New Zealand again .
Air New Zealand have assured us Travel up have the money and given us evidence the money has gone to them .
Despite various emails Travel up have ignored our request for the money so we continue to be out of pocket .
We are at a loss of what to do next and it is unacceptable a big company like this is sitting on our money !!! It has been going on for months !!!
1 June 2026
Unprompted review
Reply from TravelUp
Dear Michelle,
We are very sorry to read about your experience and sincerely apologise for the frustration and inconvenience caused by the length of time you have been waiting for clarity regarding the seat refund.
We completely understand how concerning it must be to have been advised by Air New Zealand that a refund was issued, while you have still not received the corresponding funds.
We appreciate that you have already made considerable efforts to resolve this matter. You have contacted Air New Zealand, contacted TravelUp on multiple occasions, and provided documentation that you were told demonstrates that the refund was processed. We understand why, after several months, you are understandably frustrated and feel that you should have received a clear answer by now.
We can confirm that the document you have provided has been received by us. However, following our checks, we do not currently have a refund showing on our records that corresponds to the information contained within that document. This means that, at this stage, we are unable to simply process a payment to you without first establishing and confirming the status of the funds with the airline.
Our Refunds Team is therefore validating the documentation you have supplied with Air New Zealand. This includes checking the refund information against the airline's records and establishing whether the relevant funds have in fact been remitted to TravelUp, when they were remitted, and how they relate to the booking and seat purchase in question.
We appreciate that you have been advised by the airline that TravelUp has received the money. However, until our team can reconcile that information with our own financial and refund records and obtain confirmation from the airline where necessary, we cannot confirm that the funds are currently held by TravelUp in relation to this particular refund.
We are also sorry that your previous correspondence has not received the response you expected. We recognise that having to repeatedly chase an outstanding refund, particularly one that you believe was processed months ago, is extremely frustrating. We do not wish to leave you without an explanation, and this is why the documentation you have supplied is now being reviewed by the appropriate Refunds Team rather than simply being disregarded.
Please be assured that the evidence you have provided has been received and is being actively considered. Once the Refunds Team receives a response from Air New Zealand and completes the necessary validation, they will update you with the outcome and the next steps regarding the refund.
We understand that you have been waiting for a considerable period and sincerely regret the inconvenience and uncertainty this has caused. We appreciate your patience while we work to establish the position with the airline and ensure that the matter is handled correctly.
Warm regards
TravelUp
Reply from TravelUp
Dear Adam,
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you found TravelUp easy to use and appreciated having plenty of time to read through all the details before completing your booking. We believe it’s important that customers have a clear and straightforward experience, with enough time to review their travel options and make informed choices.
It’s fantastic to know that you had such a positive booking experience. We truly appreciate you taking the time to share your feedback and for choosing TravelUp for your travel plans.
We look forward to assisting you again with your future journeys!
Warm regards
TravelUp
Reply from TravelUp
Dear Eric,
Thank you so much for your fantastic 5-star review! ⭐
We’re absolutely delighted to see all those “good” comments! It’s wonderful to know that you had such a positive experience with TravelUp and were happy with the service provided.
We always strive to make the booking process smooth, simple and convenient for our customers, so your positive feedback means a great deal to our team.
Thank you again for choosing TravelUp and for taking the time to share your experience. We look forward to assisting you again with your future travel plans!
Warm regards
TravelUp
All good and smooth
18 September 2026
Reply from TravelUp
Dear Manpreet,
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that everything went smoothly and that you had a positive experience with TravelUp. We always aim to make the booking process as simple, convenient and hassle-free as possible, so it’s great to know that everything went well for you.
We truly appreciate you taking the time to share your feedback and for choosing TravelUp for your travel plans. We look forward to assisting you again with your future journeys!
Warm regards
TravelUp
Terrible after sale service
Terrible after sale service, phones don’t get answered, website lacks information and the app is not helpful…. I’ve sent emails hopefully someone will get intouch with me
18 September 2026
Unprompted review
Reply from TravelUp
Dear Gurdeep,
We are very sorry to hear about your experience with our after-sales service and sincerely apologise for the frustration and inconvenience you have experienced.
We understand how disappointing it must be to need assistance after making a booking and then find it difficult to reach our team by telephone or obtain the information you require through our website and app.
We appreciate that when you contact us regarding an existing booking, you expect to receive timely and clear assistance. We are particularly sorry that you have had difficulty getting through to our telephone team and have been left waiting for a response to your emails. We understand how frustrating this can be, especially when you simply want an update or clarification regarding your travel arrangements.
We have been experiencing exceptionally high volumes of enquiries and requests, which has unfortunately resulted in longer telephone waiting times and delays in responding to some emails. While we are working to manage this increased demand and respond to customers as quickly as possible, we fully appreciate that this does not make the experience any less frustrating for you.
We also take your comments regarding the website and app seriously. These platforms are intended to make it easier for customers to access their booking information and manage their travel arrangements, and we are sorry that you did not find them sufficiently helpful or informative on this occasion. Your feedback will be shared with the relevant teams for consideration.
If you are unable to wait on the telephone, you are welcome to email our Admin Team directly at admin@travelup.com, quoting your booking reference and providing details of the assistance you require. The team will review the matter and assess it according to the nature and severity of the case, so that urgent or time-sensitive matters can be addressed appropriately.
We can appreciate your concern after already sending emails and not knowing when you will receive a response. Please be assured that your enquiry has not been intentionally disregarded. Our teams are working through the current volume of customer requests, and we regret that this has affected response times.
We would welcome the opportunity to look into your individual booking and assist with any outstanding concerns. If you have not already provided your booking reference in your correspondence, please include it so that our team can locate your booking and review your enquiry as efficiently as possible.
Once again, please accept our sincere apologies for the inconvenience, frustration and delays you have experienced. We appreciate your patience and regret that our after-sales service has not met the standard you expected.
Warm regards
TravelUp
booking was so easy and price was also…
booking was so easy and price was also great. Thank you
18 September 2026
Reply from TravelUp
Dear Shabir,
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you found the booking process so easy and were also happy with the price of your flight. We always aim to make finding and booking your travel as simple, convenient and great value as possible.
It’s fantastic to know that you had such a positive experience with TravelUp. Thank you for choosing us and for taking the time to share your kind feedback.
We look forward to helping you with your future travel plans!
Warm regards
TravelUp
Reply from TravelUp
Dear Elaine,
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that booking your flight with TravelUp was quick and easy. We always aim to make the entire booking process smooth, straightforward and convenient, so it’s wonderful to know that everything went smoothly for you.
We truly appreciate you taking the time to share your positive feedback and for choosing TravelUp for your travel plans. We look forward to assisting you again with your future journeys!
Warm regards
TravelUp
Booking was easy and highly commendable.
18 September 2026
Reply from TravelUp
Dear Customer,
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you found the booking process easy and highly commendable. At TravelUp, we strive to make arranging your travel as simple, smooth and convenient as possible, so it’s fantastic to know that you had such a positive experience.
We truly appreciate you taking the time to share your feedback and for choosing TravelUp for your travel plans. Your kind words mean a great deal to our team, and we look forward to assisting you again with your future journeys!
Warm regards
TravelUp
Great and quick service
18 September 2026
Reply from TravelUp
Dear Folarin,
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you received great and quick service from TravelUp. We always aim to make the booking experience as smooth, efficient and convenient as possible, so it’s wonderful to know that we were able to meet your expectations.
We truly appreciate you taking the time to share your positive feedback and for choosing TravelUp for your travel plans. We look forward to assisting you again with your future journeys!
Warm regards
TravelUp
Reply from TravelUp
Dear Jonathan,
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you found TravelUp clear, simple, and easy to use.
We work hard to make the booking process straightforward and convenient, with clear information and an easy-to-navigate experience from start to finish. It’s wonderful to know that this made your booking experience a positive one.
We truly appreciate your feedback and thank you for choosing TravelUp. We look forward to assisting you again with your future travel plans!
Warm regards
TravelUp
Reply from TravelUp
Dear Customer,
Thank you so much for your excellent 5-star review!
We’re delighted to hear that you found our system easy to use.
We always aim to make the booking process as simple, smooth, and convenient as possible, so it’s wonderful to know that you had such a positive experience. Your feedback means a great deal to us and encourages us to continue providing a user-friendly service for our customers.
Thank you again for choosing TravelUp, and we look forward to helping you with your future travel plans!
Warm regards
TravelUp
Reply from TravelUp
Dear Michael,
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you found booking with TravelUp both easy and affordable.
We always strive to make the booking experience simple and hassle-free while providing customers with competitive fares and a wide range of travel options. It’s great to know that you found the experience worthwhile and that TravelUp met your expectations.
We truly appreciate your kind feedback and your confidence in choosing us for your travel needs. We look forward to helping you book many more journeys in the future!
Warm regards
TravelUp
Reply from TravelUp
Dear Elena,
Thank you very much for your 5-star review and for taking the time to share your experience with TravelUp.
We’re delighted to hear that you enjoyed using TravelUp and found the booking process easy and straightforward. We understand that arranging travel should be a simple and convenient experience, and it’s wonderful to know that our website made the process smooth for you.
Your positive feedback means a great deal to our team and is a fantastic encouragement as we continue working to provide our customers with a clear, user-friendly and hassle-free booking experience.
Thank you once again for choosing TravelUp and for sharing your kind feedback. We look forward to assisting you with your future travel plans.
Warm regards
TravelUp
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