Very kind and supportive stewardess . Am most grateful for their concern and care when not being unwell due to travel sickness and even after landing. I would said the sitting I booked was not given... See more
Company replied
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Review summary
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What people talk about most
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Booking my flight was easy, clear and fast and hassle free experience. The website is easy to navigate, information is clear and detailed and prices are competitive. Will defiantly use it again.
Company replied
Booking was straighforward. I hope I receive a good service after purchase as well. I'll feedback once I complete my full journey.
Company replied
After reading many bad reviews, I was very sceptical but after dealing with Martin Vincent, my experience so far has been excellent! Any email I have sent has been answered promptly and he has... See more
Company replied
Company details
About TravelUp
Written by the company
Should you wish to contact us regarding your booking, please complete the relevant form and a member of our customer support team will respond to you as soon as possible.
www.travelup.com
Written by the company
- About TravelUp
- Who are we? We are TravelUp, we started from humble beginnings in 2004 where we operated out of our CEO’s living room. Now, we welcome more than 650,000 customers per year and strive to fuel our passion of travel to inspire you to go on your dream holiday. We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff! You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think. Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free. But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Track 100 where we came 37th. We’ve also been nominated for Best Online Retailer and Best Flight Booking Website by the British Travel Awards in 2019, as well as our CEO picking up the EY Entrepreneur of the Year’s Scale Up award for London and the South region. We’ve upped our travel game, up yours! Service Standards At TravelUp, it’s our commitment to be as transparent as possible with our customers. We work with an independent partner, Airlineratings.com to keep track of the service and safety levels of all the airlines we work with. Not only does this keep us up to date with the latest information, it can also help you make an informed choice when choosing who to fly with. We take issues seriously and do our best to resolve them as soon as possible and in a way that will benefit all involved.
Contact info
1, Zodiac House, Calleva Park, RG7 8HN, Aldermaston, United Kingdom
- 0118 955 6400
- admin@travelup.com
- travelup.com
3.9
Great
110K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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the price remained the same during the…
the price remained the same during the entire process of booking -
But you need to be vigilant and skip and ignore a lot of upgrade and promotional offers
21 September 2026
Reply from TravelUp
Dear Mr. Malik,
Thank you for taking the time to share your 5-star review!
We’re pleased to hear that the price remained the same throughout your booking process. We aim to provide a clear and straightforward booking experience, and it’s great to know that you were able to complete your reservation at the expected price.
We also appreciate your feedback regarding the upgrade options and promotional offers presented during the booking journey. We understand that customers may see additional options and offers while completing a reservation, and your comments are valuable in helping us consider how these can be presented as clearly and conveniently as possible.
Thank you again for choosing TravelUp and for sharing your experience. We hope you have a smooth and enjoyable journey and look forward to assisting you again in the future.
Warm regards
TravelUp
It was not a very smooth process
It was not a very smooth process. Othewise it was fine
21 September 2026
Reply from TravelUp
Dear Aktar,
Thank you for taking the time to share your feedback with us.
We’re sorry to hear that the booking process was not as smooth as you had hoped. We understand how important it is for arranging a flight to be straightforward and hassle-free, and we regret that your experience did not fully meet those expectations.
At TravelUp, we aim to make the booking journey as clear, simple, and convenient as possible. Your comments are valuable to us, as they help highlight areas where we can improve the overall customer experience and make the process easier for future travellers.
We’re pleased that, aside from the difficulties you experienced, you found the rest of your experience satisfactory. If there was a particular part of the booking process that caused difficulty, we would welcome the opportunity to understand what happened and use your feedback to improve.
Thank you again for sharing your honest feedback and for choosing TravelUp. We hope to provide you with a much smoother experience should you travel with us again.
Warm regards
TravelUp
very easy to follow the instructions
21 September 2026
Reply from TravelUp
Dear Sarah,
Thank you for your 5-star review!
We’re delighted to hear that you found the instructions very easy to follow. At TravelUp, we aim to keep the booking process clear, straightforward, and convenient, making it simple for customers to complete their travel arrangements with confidence.
We truly appreciate you taking the time to share your positive feedback. We hope you have a wonderful journey and look forward to assisting you again with your future travel plans.
Warm regards
TravelUp
I submitted a complaint through the…
I submitted a complaint through the TravelUP portal following the procedure as stated in the website for refund processes. I developed a severe medical condition and provided a written and signed report by my medical consultant. My booking was on the 13th of August I complained on the same day and have received no response.
13 August 2026
Unprompted review
Reply from TravelUp
Dear Mariam,
We sincerely apologise for the unpleasant experience you have had with TravelUp and regret that we were unable to resolve your concerns to your satisfaction.
Following our request for additional booking details through the “Find Reviewer” process, we have not received a response from you as of today. Without the necessary information, we are unfortunately unable to locate and review the booking in question or investigate the matter further.
As we have not received a response, we will close this Trustpilot feedback for the time being. Should you wish to provide the requested details or have any further queries, we would be more than happy to assist and review the matter accordingly.
You can contact our team on 0118 955 6400 or 0203 771 3074. Please be aware that, depending on call volumes, you may experience a longer-than-usual waiting time when contacting our Admin Team.
Alternatively, you can email us at , and our team will review your query and assist you accordingly.
We appreciate your understanding and hope to have the opportunity to address your concerns should you contact us again.
Warm regards,
TravelUp
Reply from TravelUp
Dear Customer,
Thank you for taking the time to share your feedback and for letting us know about your experience.
We’re sorry to hear that you experienced difficulty when trying to complete your payment with your first card. We understand how frustrating it can be when a payment does not go through as expected, particularly when you are trying to finalise a flight booking.
We also appreciate your comments regarding the number of upgrade and additional offer options presented during the booking process. We understand that while some customers may find these options useful, others may prefer a more straightforward journey without having to navigate through multiple additional offers. Your feedback is valuable and will be shared with the relevant teams as we continue looking at ways to improve the overall booking experience.
Our aim is to make the process as clear, convenient and hassle-free as possible, and we appreciate you highlighting where your experience fell short of this.
Thank you again for your honest feedback. We hope to have the opportunity to provide you with a smoother and more straightforward experience in the future.
Warm regards
TravelUp
Excellent
Excellent, very happy with the purchase. They gave me £800 to get the cheap flight
9 September 2026
Reply from TravelUp
Dear Shahzad,
Thank you very much for taking the time to share your 5-star review.
We are delighted to hear that you were very happy with your purchase and that you were able to secure a flight at a price that represented excellent value for you.
We truly appreciate your kind words and are pleased that our service helped you find a suitable and affordable travel option. We understand how important it is for customers to find competitive fares while also having a straightforward booking experience, so it is wonderful to know that you were satisfied with the outcome.
Your feedback means a great deal to our team and provides valuable encouragement to us. We hope to have the pleasure of assisting you again with your future travel plans.
Warm regards
TravelUp
complicated but works
21 September 2026
Reply from TravelUp
Dear Jonathan,
Thank you so much for your fantastic 5-star review!
We are delighted to hear that, despite finding the process a little complicated, you were ultimately able to complete your booking successfully. We really appreciate you taking the time to share your honest feedback with us.
We understand that booking travel should ideally be as straightforward and hassle-free as possible, so your comment is valuable to us and will be taken into consideration as we continue working to improve the customer experience. Most importantly, we are pleased that everything worked in the end and that you were able to arrange your travel with TravelUp.
Thank you once again for choosing TravelUp and for your 5-star rating. We truly appreciate your support and hope to have the pleasure of assisting you with your future travel plans as well.
Warm regards
TravelUp
Competitive price
21 September 2026
Reply from TravelUp
Dear Customer,
Thank you for your 5-star review!
We’re pleased to hear that you found our pricing competitive. At TravelUp, we work hard to offer a wide range of flight options at attractive prices while keeping the booking process simple and convenient for our customers.
We truly appreciate you choosing TravelUp and taking the time to share your feedback. We hope you have a smooth and enjoyable journey and look forward to assisting you again with your future travel plans.
Warm regards
TravelUp
Easy to book
Easy to book. I booked through TravelUp in past before and their service was good .
21 September 2026
Reply from TravelUp
Dear Naela,
Thank you very much for taking the time to share your wonderful 5-star review.
We are delighted to hear that you found the booking process easy and straightforward, and it is especially encouraging to know that you have chosen TravelUp for your travel arrangements in the past and have continued to have a positive experience with our service.
At TravelUp, we understand that booking a trip should be as simple and hassle-free as possible. Our aim is to make the process convenient for our customers while providing a reliable service from the moment you begin searching for your journey through to the completion of your booking.
We truly appreciate your continued trust in TravelUp and your kind words regarding our service. Returning customers are incredibly important to us, and feedback such as yours is a great encouragement to our team.
Thank you once again for choosing TravelUp and for sharing your experience. We look forward to assisting you with many more journeys in the future.
Warm regards
TravelUp
Straightforward to book
21 September 2026
Reply from TravelUp
Dear Imran,
Thank you for your 5-star review and for sharing your feedback with us.
We’re delighted to hear that you found the booking process straightforward and easy to complete. At TravelUp, we aim to make arranging your travel as simple, convenient and hassle-free as possible, so it’s great to know that we achieved this during your booking experience.
We truly appreciate you choosing TravelUp for your travel arrangements and taking the time to leave us your feedback. Your support means a great deal to our team.
Thank you once again, and we hope to have the pleasure of assisting you with your future travel plans.
Warm regards
TravelUp
as usual easy and precise
20 September 2026
Reply from TravelUp
Dear Alan,
Thank you for taking the time to leave us your 4-star review and for sharing your feedback with TravelUp.
We’re pleased to hear that, as usual, you found the booking experience easy and precise. It’s always encouraging to hear from customers who have used our service before and continue to find the process straightforward and convenient.
At TravelUp, we aim to provide clear information and an efficient booking journey, allowing our customers to make their travel arrangements with ease and confidence. Your continued support and feedback are greatly appreciated by our team.
We also value your 4-star rating and would love the opportunity to make your next experience with us an even more positive one.
Thank you once again for choosing TravelUp and for sharing your experience. We look forward to assisting you again with your future travel plans.
Warm regards
TravelUp
Reply from TravelUp
Dear Lazyl,
Thank you for taking the time to leave us your 5-star review and for sharing your experience with TravelUp.
We’re delighted to hear that you were pleased with the speed of the transaction and found our booking form easy and convenient to complete. We understand that customers want the booking process to be quick, clear and straightforward, particularly when arranging important travel plans, and we’re pleased that your experience reflected this.
Our team works hard to ensure that the booking journey is as smooth and efficient as possible, from selecting your travel arrangements through to completing your reservation. Feedback like yours is greatly appreciated and serves as wonderful encouragement for our team.
Thank you once again for choosing TravelUp and for sharing your positive experience. We look forward to assisting you again with your future travel plans.
Warm regards
TravelUp
Very easy to book and straightforward…
Very easy to book and straightforward and unlike other companies it is at the price they state.
20 September 2026
Reply from TravelUp
Dear Howard,
Thank you very much for your fantastic 5-star review and for taking the time to share your experience with TravelUp.
We’re delighted to hear that you found the booking process very easy and straightforward. We understand how important it is for customers to have a clear and convenient booking experience, without unnecessary complications along the way.
It’s also great to hear your positive feedback regarding the price displayed during the booking process. We aim to provide clear and transparent information so that our customers can make informed decisions about their travel arrangements.
Your kind words are greatly appreciated and provide wonderful encouragement to our team. Thank you once again for choosing TravelUp and for sharing your experience with others.
We look forward to assisting you again with your future travel plans.
Warm regards
TravelUp
Efficient and cost effective
20 September 2026
Reply from TravelUp
Dear Simon,
Thank you very much for your 5-star review and for taking the time to share your feedback.
We’re delighted to hear that you found TravelUp efficient and cost effective. We understand that customers value a smooth, convenient booking experience while also looking for good value when arranging their travel, so it’s wonderful to know that your experience met your expectations.
Our team is committed to making the booking process as straightforward and efficient as possible, while offering a wide range of travel options to suit different needs and budgets.
We truly appreciate you choosing TravelUp and your kind feedback. Thank you once again for your support, and we look forward to helping you with your future travel plans.
Warm regards
TravelUp
Was a simple to use service but lots of…
Was a simple to use service but lots of extras that were a little confusing but overall easy to do
20 September 2026
Reply from TravelUp
Dear Jason,
Thank you for taking the time to leave us your 3-star review and for sharing your honest feedback with TravelUp.
We’re pleased to hear that you found our service simple to use overall and that you were able to complete your booking with relative ease. Making the booking process straightforward and accessible is very important to us, so it’s encouraging to know that you found the main process easy to navigate.
We also appreciate your comments regarding the additional extras presented during the booking journey. We understand that having a number of optional products and services available can sometimes make the process feel more complicated, particularly when customers simply want to complete their booking as quickly and clearly as possible.
Your feedback is valuable to us because it highlights the importance of ensuring that optional extras are presented in a clear, transparent and easy-to-understand way, without detracting from the core booking experience. We’re continually reviewing the customer journey and will take your comments into consideration as we look for ways to make the process even clearer and more intuitive.
Thank you once again for choosing TravelUp and for taking the time to share your experience. We appreciate your 3-star rating and your constructive feedback, and we hope to provide you with an even smoother and clearer booking experience in the future.
Warm regards
TravelUp
Reply from TravelUp
Dear Monica,
Thank you for taking the time to leave us your 4-star review and for sharing your feedback with TravelUp.
We’re pleased to hear that you found our service easy to use and appreciated the simplicity of the booking process. We understand that arranging travel should be clear, straightforward and convenient, without unnecessary complications, so it’s great to know that your experience was a positive one.
At TravelUp, we continually work to make the booking journey as user-friendly and efficient as possible, ensuring that customers can easily navigate the available options and complete their travel arrangements.
We truly appreciate your 4-star rating and value your feedback. We hope to have the opportunity to make your next experience with TravelUp even better.
Thank you once again for choosing TravelUp and for sharing your experience with us.
Warm regards
TravelUp
Upfront and clear pricing
20 September 2026
Reply from TravelUp
Dear Customer,
Thank you very much for your 4-star review and for taking the time to share your feedback with TravelUp.
We’re pleased to hear that you appreciated the upfront and clear pricing provided during your booking experience. We understand how important it is for customers to have clear information about the costs involved when arranging their travel, allowing them to review the details before completing their booking.
At TravelUp, we aim to make the booking journey as transparent, straightforward and convenient as possible, with relevant pricing and booking information clearly presented along the way.
We truly appreciate your 4-star rating and your kind feedback. We hope to have the opportunity to provide you with an even better experience on your next journey.
Thank you once again for choosing TravelUp.
Warm regards
TravelUp
Reply from TravelUp
Dear Surja,
Thank you very much for your 5-star review and for sharing your feedback with us.
We’re delighted to hear that you found TravelUp very easy to use. We understand that booking travel should be a simple, convenient and hassle-free experience, and it’s great to know that our website and booking process made things straightforward for you.
Your positive feedback is greatly appreciated and provides wonderful encouragement to our team as we continue working to make the travel booking experience as smooth and user-friendly as possible.
Thank you once again for choosing TravelUp and for taking the time to share your experience. We look forward to assisting you again with your future travel plans.
Warm regards
TravelUp
Quick and easy
20 September 2026
Reply from TravelUp
Dear Alvin,
Thank you very much for your 5-star review and for taking the time to share your experience with TravelUp.
We’re delighted to hear that you found the booking process quick and easy. We understand how important it is for customers to be able to arrange their travel efficiently, without unnecessary complications, and it’s great to know that your experience was smooth and straightforward.
Your positive feedback is greatly appreciated and is a wonderful encouragement to our team. We’re always working to make the booking journey as convenient and user-friendly as possible for our customers.
Thank you once again for choosing TravelUp and for sharing your feedback. We look forward to assisting you again with your future travel plans.
Warm regards
TravelUp
This was an easy site to use
This was an easy site to use. I could see all the information on every page, so I could always look to see instantly when i wanted to reassure myself before progressing to the next step.
20 September 2026
Reply from TravelUp
Dear Carol,
Thank you very much for your 5-star review and for taking the time to share such detailed feedback about your experience with TravelUp.
We’re delighted to hear that you found our website easy to use and, in particular, that you appreciated being able to clearly see the relevant information throughout each stage of the booking process. We understand how important it is to have access to the details you need when making travel arrangements, especially when reviewing your choices before moving on to the next step.
It’s wonderful to know that the layout and information provided gave you the reassurance and confidence to progress through your booking at your own pace. Providing a clear and straightforward online experience is something we continually strive to achieve.
Thank you once again for choosing TravelUp and for sharing your positive experience. Your feedback is greatly appreciated by our team, and we hope to have the opportunity to assist you again with your future travel plans.
Warm regards
TravelUp
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