Very kind and supportive stewardess . Am most grateful for their concern and care when not being unwell due to travel sickness and even after landing. I would said the sitting I booked was not given... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Booking my flight was easy, clear and fast and hassle free experience. The website is easy to navigate, information is clear and detailed and prices are competitive. Will defiantly use it again.
Company replied
Booking was straighforward. I hope I receive a good service after purchase as well. I'll feedback once I complete my full journey.
Company replied
After reading many bad reviews, I was very sceptical but after dealing with Martin Vincent, my experience so far has been excellent! Any email I have sent has been answered promptly and he has... See more
Company replied
Company details
About TravelUp
Written by the company
Should you wish to contact us regarding your booking, please complete the relevant form and a member of our customer support team will respond to you as soon as possible.
www.travelup.com
Written by the company
- About TravelUp
- Who are we? We are TravelUp, we started from humble beginnings in 2004 where we operated out of our CEO’s living room. Now, we welcome more than 650,000 customers per year and strive to fuel our passion of travel to inspire you to go on your dream holiday. We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff! You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think. Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free. But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Track 100 where we came 37th. We’ve also been nominated for Best Online Retailer and Best Flight Booking Website by the British Travel Awards in 2019, as well as our CEO picking up the EY Entrepreneur of the Year’s Scale Up award for London and the South region. We’ve upped our travel game, up yours! Service Standards At TravelUp, it’s our commitment to be as transparent as possible with our customers. We work with an independent partner, Airlineratings.com to keep track of the service and safety levels of all the airlines we work with. Not only does this keep us up to date with the latest information, it can also help you make an informed choice when choosing who to fly with. We take issues seriously and do our best to resolve them as soon as possible and in a way that will benefit all involved.
Contact info
1, Zodiac House, Calleva Park, RG7 8HN, Aldermaston, United Kingdom
- 0118 955 6400
- admin@travelup.com
- travelup.com
3.9
Great
110K reviews
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Booking s flight
Easy to use but a lot of pushing for 'extras', may of which will be covered by standard insurance
28 September 2026
Reply from TravelUp
Dear Tim,
Thank you for taking the time to share your feedback and for awarding TravelUp four stars.
We are pleased to hear that you found our booking process easy to use and straightforward.
We also appreciate your comments regarding the optional extras presented during the booking journey. We understand that customers have different requirements and that some travellers may already have suitable travel insurance or other forms of cover in place. Our aim is to make a range of optional products and services available for customers who may find them useful, while allowing each customer to decide whether or not they are appropriate for their individual circumstances.
We appreciate that the number of optional offers presented during the booking process may feel like additional prompting, and your feedback is valuable to us as we continually review how we present these options and strive to keep the booking journey as clear and convenient as possible.
Thank you again for choosing TravelUp and for sharing your experience. We are delighted that, despite your comments regarding the optional extras, you found the overall booking process easy to use.
Warm regards,
TravelUp
Reply from TravelUp
Dear Customer,
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you found our service easy to use and our prices competitive. It’s especially great to know that this is your second time booking with TravelUp — we truly appreciate your continued trust and support.
We always aim to make the booking process simple, convenient, and good value for our customers, so your feedback means a lot to our team.
Thank you again for choosing TravelUp, and we look forward to helping you with many more journeys in the future!
Warm regards,
TravelUp
flexible and fast
28 September 2026
Reply from TravelUp
Dear Tommy,
Thank you for your fantastic 5-star review!
We’re delighted to hear that you found our service flexible and fast.
At TravelUp, we aim to make the booking process as smooth, convenient, and efficient as possible, so it’s wonderful to know that we delivered a positive experience.
We truly appreciate you taking the time to share your feedback and for choosing TravelUp. We look forward to assisting you again with your future travel plans!
Warm regards,
TravelUp
Would not recommend
Everyone single one of my flights was moved to an early or later date (sometimes by a whole day) or had a delay, with no explanation given.
There is no help or customer service provided by TravelUp.
After 2 hours on hold the automated message kept repeating a message about: please check your booking online. Your call centre then disconnected me resulting in a further 1 hour hold.
The online does not work to view bookings, althought this is a clearly advertised feature.
The AI chatbot gives incorrect and out of date information.
Emails sent to this company are not responded.
I would not recommend this company and I'm very dissapointed by the whole experience as this company ruined my holiday plans. Book elsewhere if you can.
27 September 2026
Unprompted review
Reply from TravelUp
Dear Oliver,
We are genuinely sorry to hear about your experience and fully understand how frustrating and disappointing it must have been to have your travel plans affected by multiple flight schedule changes, particularly when you were trying to obtain assistance and clarification.
We sincerely apologise for the inconvenience and stress this situation caused.
At TravelUp, we want every customer to have a seamless overall experience, from making their booking through to completing their journey. We are therefore disappointed to learn that, on this occasion, you experienced difficulties when trying to contact us and access your booking online.
Regarding the changes to your flights, we would like to clarify that flight schedules, timings, delays, and operational changes are determined and controlled by the respective airlines/carriers. As a travel agency, TravelUp does not have control over when an airline changes a flight, delays a service, or alters the scheduled date or time. We appreciate, however, that this does not make the disruption any less frustrating for a customer, particularly when it affects carefully arranged holiday plans.
We also sincerely apologise for the difficulties you experienced when attempting to contact our Customer Service team. We are currently experiencing periods of exceptionally high call volumes, which can unfortunately result in extended waiting times. We understand that spending a significant amount of time on hold is frustrating, especially when you are seeking urgent assistance. Call volumes can fluctuate considerably, and unfortunately, there is no way for us to control the number of customers attempting to contact our teams at any particular time.
If you are unable to remain on the telephone, we would kindly ask you to contact us by email at admin@travelup.com. Our team can then review your specific booking and the issues you have raised, with cases assessed and prioritised according to their circumstances and severity.
We are sorry that your experience fell short of the standard of service we aim to provide. Your feedback regarding the online booking access, automated information, and communication channels has also been noted, as we understand how important it is for customers to be able to obtain accurate information and assistance when their travel arrangements change.
We would welcome the opportunity to review your individual circumstances and provide any assistance that may still be available.
Warm regards,
TravelUp
Amazing experience
Experience was flawless and could book the flight without any issues.
26 September 2026
Reply from TravelUp
Dear Sneha,
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you had an amazing experience with TravelUp and that the entire booking process was flawless.
It’s fantastic to know that you were able to find and book your flight without any issues.
We work hard to make the booking journey as simple, smooth, and hassle-free as possible, so your positive feedback is greatly appreciated by our team.
Thank you for choosing TravelUp and for taking the time to share your experience. We look forward to assisting you again with your future travel plans!
Warm regards,
TravelUp
Reply from TravelUp
Dear Phil,
Thank you for taking the time to share your feedback and for awarding TravelUp four stars.
We are pleased to hear that you found your experience with TravelUp efficient and straightforward. We understand how important it is for customers to have a booking process that is simple, clear and easy to navigate, without unnecessary complications.
Our aim is to make arranging your travel as convenient as possible, from searching for suitable options through to completing your booking. It is great to know that the process met your expectations and that you were able to arrange your travel efficiently.
We truly appreciate you choosing TravelUp and taking the time to share your experience with others. We hope to have the opportunity to assist you with your future travel arrangements as well.
Warm regards,
TravelUp
AWFUL
Genuinely awful communication and technology. The app doesn't work, the website doesn't work, the customer service emails seemed to be written by someone who hasn't been taught how to read or write. Staff could barely spell and when I asked politely about very simple details regarding my flights, they were unprofessional and unhelpful. I found this entire experience so stressful and I haven't even got on my flight yet. Considering I'm finding it impossible to check in- who knows if I ever will! Do NOT recommend.
28 September 2026
Unprompted review
Reply from TravelUp
Dear Ankur,
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you were happy with our prices and received a quick response from our team.
We always aim to provide competitive fares alongside prompt and helpful service, so it’s wonderful to know that your experience met your expectations.
We truly appreciate you taking the time to share your feedback and for choosing TravelUp. We look forward to assisting you again with your future travel plans!
Warm regards,
TravelUp
Reply from TravelUp
Dear Gaston,
Thank you for taking the time to share your feedback with us.
We’re delighted to hear that everything went well and that you found your experience with TravelUp easy and straightforward.
We always aim to make the booking process as simple, convenient, and hassle-free as possible, so it’s great to know we achieved this for you. We truly appreciate your support and hope to assist you again with your future travel plans.
Warm regards,
TravelUp
I booked with travel up on a Friday
I booked with travel up on a Friday. I'm currently living at a cheap motel. I was pleased with the 46$ price when the motel charges 60$. I clicked the correct date for sure and it booked for monday instead of Friday. I called the company and told me it would cost 346$ to change my reservation. This is the biggest bullshit I have ever heard. I will not use this company again and recommend you don't either.
25 September 2026
Unprompted review
Reply from TravelUp
Dear Michael,
We are sorry to hear about your experience and understand how frustrating it must have been to discover that the reservation was not for the date you intended, particularly when you were relying on the lower rate and needed the accommodation immediately.
Regarding the cost of changing the reservation, unfortunately, any amendments we can make are subject to the fare and booking conditions set by the relevant supplier/property. While discounted rates can provide significant savings, they can also be more restrictive when it comes to changes, amendments, or cancellations. In this instance, the applicable conditions meant that changing the reservation carried a substantially higher cost.
We appreciate that this is understandably disappointing, especially when the original rate appeared considerably more affordable. However, TravelUp is required to follow the terms and conditions attached to the rate selected at the time of booking and cannot amend these independently or override the supplier’s restrictions.
We would always recommend carefully reviewing the dates, booking details, and applicable fare rules displayed during the booking process before finalising a reservation. This is particularly important when selecting discounted or promotional rates, as the conditions can differ significantly between options.
We sincerely apologise for the frustration caused and appreciate you taking the time to share your feedback.
Warm regards,
TravelUp
Good price
Found cheapest price. It took me a while for payment to go through and needed few attempt.
27 September 2026
Reply from TravelUp
Dear Arti,
Thank you for taking the time to share your experience and for awarding TravelUp four stars.
We are pleased to hear that you were able to find a competitive fare and that our website helped you secure a price that suited your budget.
We do apologise, however, for the difficulty you experienced when trying to complete your payment. We appreciate that having to make several attempts before the payment goes through can be frustrating, particularly when you are trying to finalise your travel arrangements and secure the fare you have found.
Payment processing can occasionally be affected by factors such as the card issuer, payment verification, or temporary technical issues, and we appreciate your patience while completing the transaction. We are continually working to make the booking and payment journey as smooth and straightforward as possible.
Most importantly, we are glad that you were ultimately able to complete your booking and benefit from the competitive price you found with TravelUp.
Thank you again for choosing TravelUp and for sharing this constructive feedback. We hope to assist you again with your future travel plans.
Warm regards,
TravelUp
Reply from TravelUp
Dear Dipali,
Thank you for your wonderful feedback!
We’re delighted to hear that you found your experience with TravelUp quick and easy.
We always strive to make the booking process as smooth, straightforward, and convenient as possible, and it’s great to know we delivered on that. We truly appreciate you choosing TravelUp and hope to assist you again with your future travel plans.
Warm regards,
TravelUp
Good service always
27 September 2026
Reply from TravelUp
Dear Customer,
Thank you for your kind feedback!
We’re delighted to hear that you’ve consistently received good service from TravelUp.
Your continued trust and support mean a great deal to us. We always aim to provide a smooth, reliable, and helpful experience, and we look forward to assisting you again with your future travel plans.
Warm regards,
TravelUp
Reply from TravelUp
Dear Ashok,
Thank you for sharing your positive feedback!
We’re delighted to hear that you found our booking process easy and were happy with the prices available through TravelUp.
We always strive to make booking simple, straightforward, and convenient while offering competitive fares. We truly appreciate you choosing TravelUp and hope to assist you again with your future travel plans.
Warm regards,
TravelUp
Reply from TravelUp
Dear Nick,
Thank you for taking the time to share your feedback and for awarding TravelUp four stars.
We are delighted to hear that you found our service very easy to use and that your booking experience was fast and efficient.
We are particularly pleased that you were able to find a great deal through TravelUp. We understand how important it is for travellers to have a booking process that is simple to navigate while also providing competitive prices, and it is wonderful to know that we were able to deliver this for you.
Your feedback is greatly appreciated by our team and serves as a positive encouragement to continue providing a straightforward, efficient and convenient booking experience for our customers.
Thank you once again for choosing TravelUp. We look forward to helping you with your future travel arrangements and hope to provide another smooth experience.
Warm regards,
TravelUp
Reply from TravelUp
Dear Maheen,
Thank you for your kind feedback!
We’re pleased to hear that you found your experience with TravelUp easy and straightforward.
We always aim to keep the booking process simple, clear, and convenient for our customers, so it’s great to know you had a smooth experience. We truly appreciate your support and look forward to assisting you again in the future.
Warm regards,
TravelUp
Easy to use but my payment were…
Easy to use but my payment were declined several time ???
27 September 2026
Reply from TravelUp
Dear Customer,
Thank you for taking the time to share your feedback and for awarding TravelUp four stars.
We are pleased to hear that you found our website and booking process easy to use.
We are sorry, however, to hear that your payment was declined several times during the booking process. We appreciate that having to retry a payment multiple times can be frustrating, particularly when you are trying to complete your booking and secure your chosen fare.
Payment transactions can occasionally be declined for a number of reasons, including card issuer security checks, payment verification requirements, or temporary issues with the payment processing system. Unfortunately, a declined transaction does not always provide us with visibility of the specific reason for the decline, as this can be determined by the card provider or payment processor.
We appreciate your patience in retrying the payment and are glad that you were ultimately able to proceed with your booking. Your feedback is valuable to us as we continue to review and improve the payment experience for our customers.
Thank you again for choosing TravelUp and for sharing your experience. We hope to assist you again with your future travel arrangements.
Warm regards,
TravelUp
amazing easy company to use
i use travelup alot and never have an issue. always very very clear insttructions to follow
14 May 2026
Reply from TravelUp
Dear Chris,
Thank you so much for your fantastic feedback and for continuing to choose TravelUp for your travel bookings.
We’re absolutely delighted to hear that you use our services regularly and have consistently had positive experiences with us.
It’s particularly pleasing to know that you find our instructions very clear and easy to follow. We understand how important it is for customers to have straightforward information throughout the booking process, and we work hard to make every step as simple, transparent, and convenient as possible.
Your continued trust and support genuinely mean a great deal to us. We look forward to helping you with many more journeys in the future.
Warm regards,
TravelUp
Well so far not a good impression of…
Well so far not a good impression of travelup as I am unable to log into my flight details online and unable to log in on the app
27 September 2026
Reply from TravelUp
Dear Mel,
We are sorry to hear that your initial experience with TravelUp has not been as positive as you expected, particularly as you have been unable to log in and access your flight details either online or through the app.
We understand how important it is to have easy access to your booking information, especially when you need to review your itinerary, check your flight details or manage your reservation. We appreciate that being unable to access your booking can understandably be frustrating and may cause unnecessary concern.
We would be happy to look into this for you and assist with resolving the issue. Kindly drop us an email at admin@travelup.com, including your TravelUp booking reference and the email address registered against the booking. Our Admin Team will be able to locate your reservation, review the access issue and provide you with the appropriate assistance regarding your flight details.
We apologise for the inconvenience caused and appreciate you bringing this matter to our attention. We hope our team can assist you promptly and improve your experience with TravelUp.
Warm regards,
TravelUp
I have used Travel up several times for…
I have used Travel up several times for booking my tickets, this time I got scammed who impersonated Travel up and offered good discounts to lure the people. They have used virtual banks like Revlout, Starline to initiate the transfers. They sent me emails with Travel up look alike logo and WhatsApp messages with Travel up logo. I did report this crime to the police and Revlout bank refuses to refund the money as it was initiated by me and verified the tranfer. Please be aware and Travel up to be careful of scammers impersonating them there are few other sites still activated offering discounts of tickets on call. They are using London numbers starting with +44 203 95.....
5 September 2026
Unprompted review
Reply from TravelUp
Dear Ryan,
We are very sorry to hear about the experience you have described, and we completely understand how distressing and concerning it must be to believe that you were dealing with TravelUp, only to subsequently discover that you may have been communicating with an unauthorised third party.
We are particularly concerned by your description of individuals using TravelUp branding, emails, WhatsApp messages and telephone numbers in a way that may give customers the impression that they are communicating directly with TravelUp. We take the protection of our customers and the misuse of our company name and branding extremely seriously.
TravelUp would like to make clear that customers should exercise caution when approached by anyone claiming to represent TravelUp, particularly where they are offering unusually discounted fares or requesting payment through methods or accounts that cannot be verified as belonging to TravelUp. Customers should only make payments using the payment methods and channels provided through our official booking process.
We are also pleased that you have reported the matter to the police. If you have retained copies of the emails, WhatsApp messages, telephone numbers, payment details, websites or any other information relating to the individuals who contacted you, we would strongly encourage you to retain this evidence, as it may assist both the relevant authorities and our own investigations.
As you have used TravelUp several times previously, we are especially sorry that this incident has affected your confidence in our company. We appreciate you taking the time to highlight the issue publicly, as awareness of impersonation scams can help other travellers recognise potential warning signs.
If you believe that someone has been impersonating TravelUp or misusing our branding, please contact us directly at admin@travelup.com and provide as much information as possible, including copies of any correspondence, telephone numbers, payment information and websites involved. Our team can then review the information and escalate it internally where appropriate.
We sincerely regret the distress and financial concern this situation has caused you and appreciate you bringing the matter to our attention.
Warm regards,
TravelUp
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