On the whole this app is great. However, when adding hotels to your stay, it doesn't update the search area to your destination. Caused some confusion as area is unfamilar to me. Finally figured out... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
All was good for a couple of months but when we made changes to travel plans problems arose. The first time it took several days to hear back about change of date request. The second time it took... See more
The features provided are reasonable, however it is yet another short-sighted service that prioritises flights over other forms of transport. Upon logging in an icon or airline seating and the tab f... See more
Painfully slow in finding train times. When clicking about to find a good deal it took an extra minute to search every time i made a tiny tweak. Twice it suddenly announced there were no trains.
Company details
- Travel Agency
- Business Services
- Flights Search Site
- Group Accommodation
- Train Ticket Agency
- Travel Aggregator
Written by the company
Perk is the intelligent platform for travel and spend. Perk’s powerful platform automates time-consuming tasks like travel bookings, expenses, and invoice processing. So your people can focus on real work, with real impact. Employees get simple, easy-to-use tools for everything from booking and managing travel to claiming expenses, processing invoices, and making payments. Finance teams get end-to-end control with customisable policies and permissions as well as full visibility into spend across the company with real time reporting across travel, expenses, invoices, and card payments. The result? Simpler, faster workflows that free up time for your teams to focus on real work, with real impact.
Contact info
Carrer de Pallars 108, 08018, Barcelona, Spain
- +442080685204
- info@perk.com
- travelperk.com
2.5
Poor
679 reviews
Replied to 40% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SPAMS me so bad
SPAMS me so bad. I think I unsubscribed yet they messaged me again.
6 November 2024
Unprompted review
Reply from Perk
Hello David,
Thank you for bringing this to our attention, and we apologize for the inconvenience. We take your feedback seriously and understand how frustrating it must be to receive unwanted messages.
We’ve reviewed your account settings to ensure you’re unsubscribed from our communications. You should no longer receive any messages from us.
Best regards,
TravelPerk Team
would give 0 if I could
would give 0 if I could. A total shithole of an organization. Have been forced to travel with them for 5 year. Will never send you the communications received important to your travel (parking codes, check in codes, general info), their support team is as stupid as a donkey's arse (between live chat and calling no difference). Will always take at least an hour for the simples question to answer. If you have troubles with your travel or accomodation they will not react but just wait untill you don't react for 5 seconds so they can put you as offline and close the chat. Are managing the bookings but will never compensate. Lack any flexibility when it comes preferential discounts for accomodations due to events, expensive as a whole. The company makes their employees a travel agent, but we're just wasting time, not travelling comfortable and thus no focus on what really matters: getting the job done.
4 November 2024
Unprompted review
Reply from Perk
Hello Steven,
Thank you for sharing your experience with us. We’re truly sorry to hear that our service did not meet your expectations, and we apologize for any frustration caused. Our goal is to provide seamless support and valuable assistance, and we regret that this wasn’t reflected in your interactions with our team.
We’ve reached out to you directly by email to address your concerns in more detail and extend our apologies. Additionally, we’ve informed your Account Manager, who is available to connect with you to discuss any further feedback.
We’re committed to learning from your experience to improve our service and ensure a better experience for you and all our customers in the future. Thank you again for your feedback.
Best regards,
TravelPerk Team
Unprofessional agents, no support at all
Unfortunately, I only have negative experiences with this platform. We have to use TravelPerk at work to book work trips. I paid more than 6000 € for my flight ticket to TravelPerk. When my check-in did not work, they could not help me in any way. I received only formal answers from Travel Perk agents and they could not even call the airline to find out what the cause was. My emails to TravelPerk asking them to find out what was wrong with the check-in have been just ignored. After I wrote a complaint about the work of the support agents, I received a completely formal response from Eugenia R. with a lot of false information. This response said that they thought that my enquiry had already been resolved, although I asked them twice in different emails to help sort out the problem, they say that I still can not check in for the flight this problem is not solved. It seems to me that this company has a lot of chaos inside. And it is simply impossible to get any decent work from TravelPerk.
21 October 2024
Unprompted review
Reply from Perk
Hello P B,
Thank you for sharing your feedback. We're truly sorry to hear about the frustrations you experienced with our customer care team and for the challenges you encountered when trying to check in for your flight. We understand that this situation must have been stressful, and we apologize for not providing the assistance you needed during such a critical moment.
It’s clear that our response to your initial inquiry and the follow-up on your complaint fell short of your expectations. We acknowledge that our team should have done a better job. We apologize for this oversight and for any confusion it may have caused.
At TravelPerk, we are committed to providing exceptional support, and your feedback will be taken very seriously to improve our service. We'll be sharing your experience with our team as part of our ongoing training to ensure we’re better prepared to assist you and all our customers in the future.
Thank you for giving us the opportunity to learn from this. We hope to regain your trust and provide a smoother experience moving forward.
Best regards,
TravelPerk Team
Poor customer service
Poor customer service
Platform has limited options - end up booking my trips on Expedia
Can’t make basic changes without going through support.
Turned up at hotels and they hadn’t been processed - then had to pay myself at the inflated price.
4 October 2024
Unprompted review
Reply from Perk
Hello C Dalzell,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the challenges you faced with our platform’s booking options and the issues encountered with your hotel reservation. We understand how frustrating it must have been to arrive at your hotel and have to cover costs unexpectedly—this is certainly not the experience we want for our customers.
Unfortunately, we’re unable to locate your account based on this review alone. Could you please reach out to us directly at agent@travelperk.com or via the phone number listed in our Help Centre? Kindly include "TrustPilot" in the subject line and provide one of your trip #IDs so we can identify your account and investigate further. We'd like to understand how we can prevent similar situations in the future.
Thank you again for your feedback.
Best regards,
TravelPerk Team
By mistake I booked the wrong hotel
By mistake I booked the wrong hotel, TravelPerk cannot cancel without paying the whole amount. If you book with booking.com it is always possible. I booked this beginning of October for half November, really on professional
21 October 2024
Unprompted review
Reply from Perk
Hello Bart,
Thank you for taking the time to share your feedback with us. We’re very sorry to hear about the difficulty in canceling your hotel reservation—situations like this can be very frustrating, and we understand how disappointing this must be.
While we do our best to assist with any changes to travel plans, we’re required to follow the cancellation policies set by the hotel, which in this instance meant that modifications were not allowed. After you reached out to us, we contacted the hotel twice on your behalf to request an exception, given the circumstances. Unfortunately, the hotel only allows cancellations for errors made within 24 hours of booking, so they were unable to provide a refund.
For future bookings, we want to mention that we offer FlexiPerk, a flexible option designed to give you more control when things don’t go according to plan. With FlexiPerk, you can cancel with ease, even when booking conditions might otherwise be non-refundable.
We know this is not the ideal outcome and regret any inconvenience this has caused. Please don’t hesitate to reach out if we can help you further.
Best regards,
TravelPerk Team
I wouldn’t recommend purchasing this…
I wouldn’t recommend purchasing this product. The after-service has been terrible. I’ve tried reaching out to Beth three times, but she has never responded. You can find similar BOGOHO deals directly on cruise company websites, which are just last-minute offers and not available for all cruises.
While the travel agent I was assigned was nice and found some good flight deals, I believe any travel agent could do the same. The resort certificates are only valid at Windham resorts, which I don’t find appealing, and they’re limited to Australia, Fiji, and New Zealand. I mentioned to Beth that I don’t plan to travel within Australia due to high costs, and I’ve already been to Fiji and New Zealand. My interests lie in Europe.
The certificates expire 12 months from purchase, which means you have to plan three last-minute cruises and accommodations in those limited locations. After dealing with significant medical expenses in my family this year, I contacted Beth two days after buying the package for help, but she ignored all my emails. The website is frustrating, often loading slowly, and I haven’t seen any quarterly specials.
You can find better deals online and through other travel agents. Please don’t get sold on this like I did!
9 September 2024
Unprompted review
Reply from Perk
Hello Sherryn,
Thank you for reaching out and sharing your experience. We’re truly sorry to hear that you’re not satisfied with the service you've received. However, from the details you provided, it seems there may have been a misunderstanding.
TravelPerk is a platform specifically designed for business travel, offering services like flights, hotels, accommodations and car rentals to help companies manage their corporate travel needs. While we can book cruises upon request, we don’t offer any packages or certificates for resort stays or cruise deals as part of our standard services.
We were unable to locate your account in our system, so it’s possible that this feedback might relate to a different provider. We’d recommend contacting the original company where the package was purchased, as they may be able to assist with your concerns.
Thank you again for your feedback. If there’s anything further we can help clarify, please feel free to reach out.
Best regards,
TravelPerk Team
Not as good as other travel firms I’m…
Not as good as other travel firms I’m still waiting for my refund which was paid to them on July 4th they don’t contact you unless it’s to ask you to upgrade and give them more money… this is the worst travel company I have ever deal with and I’m so glad my last three Hugh trips haven’t been through them really my advice is to go somewhere else.. STILL WAITING FOR MY MONEY TO BE RETURNED THEY NEVER EVEN CONTACTED ME ABOUT THE CLOSURE OF P&O
18 April 2024
Unprompted review
Reply from Perk
Dear Cherylynne,
We're really sorry to hear about your experience and the delay in processing your refund.
Unfortunately, we’re unable to locate your account due to the different booking name used on our platform and Trustpilot. Could you please get in touch with us directly? You can reach out via email at agent@travelperk.com or find our phone contact information on our Help Centre.
We’d like resolve this for you as quickly as possible. Thank you for your patience, and we hope to make things right!
they have very slow process for new…
they have very slow process for new booking i wasted two hour there and after that you have same pending booking forever keep away they don't respect custmers
4 October 2024
Unprompted review
Reply from Perk
Dear Zainab,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you've experienced and appreciate your patience.
To better understand and address your concerns, it would be immensely helpful if you could provide more details about your situation. This will enable us to thoroughly investigate the matter and implement measures to prevent such occurrences in the future.
Once again, we appreciate your feedback and look forward to the opportunity to make amends.
Kind regards,
Mar
Little-to-no customer value.
Due to unforeseen circumstances I had to modify a business trip of mine booked through TravelPerk (change of origin airport). I was notified that the travel supplier only allowed dates change (i.e. not route) and that TavelPerk was not in a position modify the booking by choosing another supplier (except if I opted to just make an extra booking and pay for 2 flights).
TravelPerk is bounded to travel supplier normal restrictions so when having to re-book they are not in a position to offer anything more that could be achieved by booking directly with an airline or OTA.
The only value TravelPerk offers is for businesses to pay directly for trips (so employees not having to go through the payment - company expense cycle).
TravelPerk does not live up it its hype & the customer value their product adds is very limited.
I would not recommend TravelPerk to organisations looking for a business travel partner.
However, unlike other reviews here, I experienced a responsive customer support.
29 September 2024
Unprompted review
Reply from Perk
Hello Panagiotis,
Thank you for taking the time to share your feedback with us. We're really sorry to hear that your experience wasn’t as smooth as you’d hoped, and we understand how frustrating this situation must have been.
While we do our best to assist with any changes to travel plans, we have to follow the airline's policies when it comes to ticket modifications. In this case, the airline’s policy didn’t allow re-routing, which unfortunately limited our options.
However, there are ways to prevent these types of situations in the future. We offer services like FlexiPerk, which gives you more flexibility for cancellations when the airlines do not allow changes. You can learn more about FlexiPerk here, or feel free to reach out to your Account Manager for further details.
We really appreciate your kind words about our customer care team and hope we can make your next experience with us smoother.
Best regards,
TravelPerk Team
Best Effort
I was at first frustrated with Travel Perk as it made a mistake multiple times. The customer service which I called couldn’t resolve anything. However, when I finally communicated with the customer care team via email, they resolved everything quickly and were very responsive to my request. It took days to confirm my plane tickets. All are resolved. The customer care team’s work was impressive. The only down side is the difficulty to reach out to the customer care team via email over the weekend.
26 September 2024
Unprompted review
Reply from Perk
Hello Christine,
Thank you for sharing your feedback with us. We’re truly sorry for the time-consuming experience you had—it’s clear we didn’t meet your expectations, and for that, we apologize.
The confusion surrounding your refund derived from a miscommunication between the airline and our team regarding whether it would be a cash refund or a travel credit. Additionally, we acknowledge the delays in confirming your flight booking. We strive to provide a smooth and seamless experience for all our customers, and unfortunately, we fell short in this instance.
We’ve already reached out to you via email with a detailed explanation of what happened, and we’ve now processed the full refund and confirmed your new flight booking. Once again, we’re sorry for the inconvenience this caused and appreciate your patience throughout the process.
Best regards,
TravelPerk Team
Booking canceled without notification or refund!
Upon checking in for my flight 1 day before the flight, i got a message that the passenger didn't exist!
I contacted TravelPerk support and, suddenly, my booking was canceled!! They didn't know when or why!
They told me to wait for a resolution after their "experts" finish investigating.
I asked to book me a new flight as I can't wait for their experts' investigation results because I have to fly on that same day and time, but they said they could NOT do that before the investigation!
I told them whether the mistake was by the airlines or from your side, I had nothing to do with it. I booked through TravelPerk and didn't deal with the airlines at all. In any scenario, it is your responsibility!
Surprise, surprise, they refused!
I will not use or recommend their services ever again!
Edit: They say "apologize" a lot but do nothing apologetic or offer any help!
21 September 2024
Unprompted review
Reply from Perk
Dear Aasem,
We sincerely apologize for the distressing experience you encountered during your check in. Your feedback is invaluable, and we take instances like these seriously as they highlight areas where we can improve our services.
We are committed to investigating the root cause of this issue and implementing necessary measures to prevent such occurrences in the future. If you have any additional details or specific information that could assist us in further investigating and addressing this issue, please feel free to share at agent@travelperk.com, mentioning your Trip ID.
Once again, we apologize for any inconvenience caused and appreciate your feedback as it enables us to better serve you and our future travelers.
Kind regards,
Mar
My company has been using Travelperk…
My company has been using Travelperk for over a year and initially there were glitches but we chalked it up to 'new onboarding'. Fast forward and if you're currently in the market for a corporate travel agency I would be cautious.
I travel extensively about 50 flights annually and about 30 nights a year in hotels.
Examples of issues we've had:
Charging exhorbetent fees for flights when the same CLASS of flight on the same airline etc. is ~30% cheaper.
If you need to make a change the fees and costs are typically double. Last week my colleague needed to book a train that was 300$ on Amtrak. It took over 48 hours while it was 'pending' for them to notify us that prices have gone up to $700. The pending was on their end because of some archaic process of how they need to book Amtrak.
Hotels - continously we show up to hotels and they don't have a credit card on file so we need to put our card down instead and then try to figure it out with TP.
But the real issue is flights, if I didn't have Platinum on United, TP has what feels like a 3rd tier partnership with some airlines so you'll be SOL if you need to make any last minute changes (common for work travel) or if there is a delay or cancellation.
Outside of this their customer service is not bad, they do answer relatively quickly and they are very cordial and polite. But they have so many layers of approval interanlly that any issue leaves you in limbo requiring multiple calls and emails which is a time suck.
I tracked over the course of the summer on average how long each time I needed to call them/engage with them took and collectively it was 45 min for every issue (broken up into 10 min call here, 3 emails there etc.)
13 August 2024
Unprompted review
Reply from Perk
Dear traveler,
Your feedback is greatly appreciated, and we thank you for taking the time to share it with us. We are truly sorry to hear about your negative experiences, and please know that we are committed to addressing your concerns.
To enable us to better comprehend your specific issues and take appropriate actions, we kindly request that you contact us at agent@travelperk.com with your Trip ID. By providing additional details about your experience, you play a crucial role in helping us improve our services and ensuring a more positive experience for all our customers.
Once again, thank you for sharing your feedback, and we eagerly anticipate the opportunity to enhance our services.
Kind regards,
Mar
Horrible experience with Travelperk
We booked our trip to San Francisco through Travelperk, but upon arrival, the hotel informed us they were double-booked. Despite their claim of trying to contact us for days, we received no such communication. When we reached out to Travelperk for help, they failed to provide suitable alternatives, leaving us stranded after a 12-hour flight. The options they did offer were unacceptable, and we’re currently still without a hotel.
If you value peace of mind on business trips, I strongly recommend exploring other travel solutions. Avoid Travelperk.
14 September 2024
Unprompted review
Reply from Perk
Dear Duco,
We sincerely apologize for the distressing experience you encountered during your stay at San Francisco. Your feedback is invaluable, and we take instances like these seriously as they highlight areas where we can improve our services.
We are committed to investigating the root cause of this issue and implementing necessary measures to prevent such occurrences in the future.
If you have any additional details or specific information that could assist us in further investigating and addressing this issue, please feel free to share at agent@travelperk.com, mentioning your Trip ID.
Once again, we apologize for any inconvenience caused and appreciate your feedback as it enables us to better serve you and our future travelers.
Kind regards,
Mar
Terrible service
Terrible service. If you have the option to use something else in your company, do it. They are incapable to manage simple things, as change a flight. Worst travel service that I used in my entire life. Don't fall for the start up tech speech. They are simple not competent for the basics. If I could I would give zero stars. I believe the positive reviews are bought from them. I recommend you check reviews on Maps, you will see there are plenty of people with similar complains.
14 September 2024
Unprompted review
Reply from Perk
Dear Juliana,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you've experienced and appreciate your patience.
To better understand and address your concerns, it would be immensely helpful if you could provide more details about your situation. This will enable us to thoroughly investigate the matter and implement measures to prevent such occurrences in the future.
Once again, we appreciate your feedback and look forward to the opportunity to make amends.
Kind regards,
Mar
My company uses TravelPerk for all…
My company uses TravelPerk for all travel. Issues:
1) I entered my flight and hotel frequent traveler info at registration but have had problems every single trip not getting my Bonvoy points. When I talk to customer service, they are unable to resolve with Marriott. Marriott usually claims that I do not get points for 3rd party-booked reservations, and/or that I did not have my rewards # entered at registration. To be fair, its probably also a Marriott issue and I am going to switch to another program.
2) I have been double charged for a hotel.
3) Search results can take a couple minutes, and then any kind of filtering can take a couple minutes more. So five minutes just for an initial flight search...
4 September 2024
Unprompted review
Reply from Perk
Dear Chumpchange,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you've experienced and appreciate your patience.
To better understand and address your concerns, it would be immensely helpful if you could provide more details about your situation contacting agent@travelperk.com, mentioning your Trip ID. This will enable us to thoroughly investigate the matter and implement measures to prevent such occurrences in the future.
Once again, we appreciate your feedback and look forward to the opportunity to make amends.
Kind regards,
Mar
Terrible rates, unreliable platform
Travelperk's rates for hotels are regularly 50%-100% higher than booking direct. This tool has substantially increased our travel spend, far outpacing the value we get from streamlined invoicing & approval processes. I have also had many issues with mismanaged bookings or no being able to check into a hotel. I strongly recommend avoiding this tool, unless admin efficiency is more important to you than financial burden or traveler experience.
19 August 2024
Unprompted review
Reply from Perk
Dear Sam,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you've experienced and appreciate your patience.
To better understand and address your concerns, it would be immensely helpful if you could provide more details about your situation. This will enable us to thoroughly investigate the matter and implement measures to prevent such occurrences in the future.
Once again, we appreciate your feedback and look forward to the opportunity to make amends.
Kind regards,
Mar
0/10
0/10
Did not inform me when hotel cancelled my reservation because they failed to pay, for a room I booked and paid 3 months ago.
All they said is apologies I'll refund but you're liable to pay the new hotel, which is 40-50% of the rate you paid for, because it's not their fault!!!!?????
USE TRAVELPERK AT YOUR OWN RISK!
10 August 2024
Unprompted review
Reply from Perk
Dear TAM,
We sincerely apologize for the distressing experience you encountered during your trip. Your feedback is invaluable, and we take instances like these seriously as they highlight areas where we can improve our services.
We are committed to investigating the root cause of this issue and implementing necessary measures to prevent such occurrences in the future.
If you have any additional details or specific information that could assist us in further investigating and addressing this issue, please feel free to share at agent@travelperk.com, mentioning your Trip ID.
Once again, we apologize for any inconvenience caused and appreciate your feedback as it enables us to better serve you and our future travelers.
Kind regards,
Mar
Amazing support
Amazing support. They managed to get me a partial refund when I did an unexpected change of plans due to a family emergency. I wish them nothing but the best.
6 May 2024
Unprompted review
Reply from Perk
Dear David,
Thank you for taking the time to share your feedback! We're happy to hear that you are happy with our management to get you a partial refund. Thank you again, and we look forward to assisting you with your future travels. 🌍✈️
Warm regards,
Mar
Thanks to Athena C
Thanks to Athena C. Huge shout out! She made sure I got my car booking! Great service offered.She deserve an incentive for making sure I don’t get stranded. Very awesome customer support. I will forever be thankful to travelperk.
5 December 2023
Unprompted review
Reply from Perk
Dear John,
Thank you for taking the time to share your feedback! We're happy to hear that you are happy with our service and our customer support. Thank you again, and we look forward to assisting you with your future travels. 🌍✈️
Warm regards,
Mar
Easy to use and great support
Have been using TravelPerk for a few years now for many trips, and they are always super prompt in their support. Website is very easy to use and any time I need to make changes to my bookings they resolve the issue quickly and easily. Never have to spend too much time worrying about my bookings and any changes that need to be made because it's always a straightforward experience. Highly recommend!
7 June 2024
Unprompted review
Reply from Perk
Dear Nadia,
Thank you very much for your positive review!
We look forward to assisting you during your next trips. Thank you again and wishing you safe travels!
Warm regards,
Mar
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