Travelpack Reviews 2,518

very rude and bad behaviour from travel pack.. iam still waiting for my refund .. its almost 10 months still they are telling me that airline didnt processed my refund.. fk travelpack (middle finger)

Waited months for a refund. Travel Pack continually delayed and asked me to wait a few more weeks etc. It was only when I threatened going to the small claims court that I received my refund in a matter of days.

I have been waiting for a refund since April 2020. I understand there is a backlog but Travelpack have ignored the last 4 emails I have sent since November, absolutely no regard for customer service or human decency. Avoid them.

As with other reviewers the experience in receiving a refund since April 2020 was excruciating, i was also advised of the 10-12 weeks refund period despite the airline confirming refunds were made within 30 days of requests. In the end after weekly correspondence with different agents and being advised (perhaps bluffed) their accounts were inundated with refunds, i found advice on here to pursue through social media helped me to finally receive a refund, in my case leaving negative comments on Travelpacks facebook profile received instant response and i got the refund within days.
I don’t believe they are a fraudulent business, but have clearly delayed refunds during a downturn in business and their tactics to avoid a timely refund were abhorrent.

As per the others really, had a return flight to Vancouver in June 2020 that was cancelled due to COVID. Requested a refund end of August and told it would take 10-12 weeks.... but heard nothing. Chased again in January calling 5-6 times and each time being given some nonsense excuse and told it would be sorted out next week/next day etc. Eventually got the refund mid-Feb when I sent a letter threatening legal action (they must know they haven't a leg to stand on).

My partner had booked slightly different dates but with the same airline and received her refund way back in September so I know it's not an issue of TravelPack not having received the refund from the airline.

Whoever it was at TravelPack that thought this was a good policy, just take a look at all these reviews. Your reputation is in absolute tatters.

I have this week received my refund for BA flights to Florida in May 2020. My advice is to be patient - mine has taken 9 months but refunds are being processed. I suspect that the number of Accounts staff available to process refunds is very low. I made regular calls to the call centre. Every customer service associate I spoke to was polite and updated me on the status. My credit card company were no faster in dealing with this and last week said they could not submit a claim so I was relieved when Travelpack contacted me to ask for the updated expiry date for my credit card. I am giving them 3 * because the process was slow but it is a very difficult time for travel agents.

Booked ticket for India. Flights cancelled in Aug 2020. Still no refund. Every call same answer that Airlines hasn't refunded for cancelled flight.
Then I called Airline and they confirmed that refund was issued in Dec 2020!!!
Very shocking..
I was expecting better customer service and honest process. Also, charging to customers admins charge even if flight cancelled by Airlines!!!

Been customer for more than 10 years. But now not any more...

SCAM ARTISTS - DON'T BOOK! I purchased my flights after going on Skyscanner. I didn't think anything of it at the time but they have TERRIBLE CUSTOMER SERVICE and have not refunded my money after nearly a year. I've seen many other reviews of the same nature about this company. AVOID!!!

Update: the letter saying I would take them to court worked - they have responded within the 7 days given and refunded.
Flights cancelled in July 2020, still awaiting refund. Fobbed off numerous times; I've now written to them to say will be taking to court unless money is returned within 7 days.
Hopefully this will work.
I will NEVER recommend this company.
I've booked independently numerous times and never experienced anything like this.

Liars! They promise a refund & 5 months later no sign of it. They try to blame the airline but my contract is with them. DO NOT trust these people

Waiting for refunds for 9 months, still same reply that its in queue. AVOID as they are not trustworthy.

To give hope to some, I was refunded after over three and a half months. They've had my £3K for 10 mnths. Nice work if you can get it, get people to put money in your bank then don't give it back for an inordinate length of time.

My flight was cancelled back in May 2020 and I still haven't received a refund - would not recommend!

This has to be the worst company to deal with especially during the pandemic, they basically left me out of pocket wouldn't bother helping and got told to deal with airline directly.

After many months the airline finally came through however if it was left to travel pack I would be out of pocket by over £800.

Similarly to the experience of others, I was promised my money back less a £34 fee in June which was going to be paid in 8-10 weeks and nothing. I dispute the fee they want to charge, I want all my money and and in fact I want interest on the money they owe. It's been close to a year since I've asked for my money back initially. I've logged a Section 75 claim with credit card company and will go to small claims court as am fed-up to wait for a bunch of liars and thieves.
This company should feel the full force of market dynamics - i.e. you treat your customers terribly, you end up not having anymore customers, you are unable to get new customers, you go bust! This is what this company derserves!

Terrible. DO NOT USE.

If your flight is cancelled through no fault of your own, they WILL NOT refund your money, even when they say they will, they won’t.

So you end up going through a lengthy dispute process.

Suggests they are struggling financially or are at least unethical.

TRAVELPACK summary of their awful service

I bought a flight to Malaysia destined to fly on 25th March 2020

Due to lockdown this was cancelled
I fully understand that this was beyond their control and they assured me that they would apply for a refund from the airline for me, but asked me to be patient as the airline could not be expected to deal with this without delay, however they assured me that as soon as they (Travelpack) received the refund then they would pass it to me as soon as possible.
I was as patient as the next person, but I did see a TV program which did say that it was unreasonable for the delay of more than 6 months
I messaged Travelpack in Late August asking to be updated They replied that they were still waiting for the airline to refund the money and asked me to be patient
On a monthly basis I wrote to them asking the same question and got similar replies.
I was by this time a bit suspicious of it all and decided to contact the airline direct
Imagine my surprise when I was informed that they (the airline) had refunded my money to Travelpack on 16th July
I was again assured that they (travelpack) would refund it by 19th January 2021 and indeed one of their agents called me at 9.30 in the evening on 13th January asking me for the date my renewed credit card expired so they could pass this to the refund department
In summary this firm obtained as my agent a refund on my behalf yet failed to pass it to me this in my opinion is at worst fraud at best incompetence

I will never use this travel agent again and I urge other people to be wary of them

26th February update I court ordered them and they have now paid most of the money leaving a small balance yet to be paid, but no apology no defence I have not revised my opinion of these very bad people and I will certainly never use them again and hope other people do likewise

E Bogan 20th January 2021

The worst company ever. So back in Feb 2020 I booked a flight to travel out in July. Due to covid that flight was cancelled. They suggested that I get a voucher as that can be used on any flights that we take in the future.

So I requested a voucher. Now that it's come to rebooking, they are requesting more money on top. I don't understand why when BA have the same flights on for much less than they are suggesting. I have now gone forward and requested a charge back from the bank.

This company is not reliable so please do not use! Worst customer service ever.

The worst company ever! Firstly they didn’t want to refund my ticket in May 2020. My airline that was associated with this company released the funds and they refuse to refund! I had no choice but to use the funds for another booking. Then the airline changed the flight time to an inconvenient time! So they were like no it’s either you fly at this time or pay more to change flight. Pay more!!!!!! I’m getting ripped off! The flight only costs USD 199 online and they are charging me £488 + £125! What the actual #%ck? I don’t know how to report and who can help me as no one in that company seems to be helpful! Worst company in the world!

I booked via Travel pack to fly to Australia in April. Following COVID 19 I was unable to fly and promised a refund, like many others, I am being told I am in a queue, I have posted on their Facebook page and threatened small courts. I am in the process of a section 75. Please please please don’t ever use travel pack!!!