ya please dont even bother to book with them Tell me to wait 30 mins each time when they will ctc the airline for a quota for my reschedule fligt and 5 times I paid already tell me airline increase pr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lousy platform. Purchased air flights but the ticket number is untraceable at the airlines official website. Want to reserve seat also available. Others dark blue platform no such problem at all. Onl... See more
Get to the airport to find out there is a booking error between traveloka and airline. Spend an hour on the phone trying to find to find a solution, still no taking of responsibility. Terrible custome... See more
Here is what I'm experiencing with several travel agencies past week: I search my flight on skyscanner. Traveloka offers a return flight from Amsterdam to BKK via Helsinki for 750€. I'm thinking aweso... See more
Company details
Written by the company
Traveloka is Southeast Asia’s premier travel platform, providing customers with seamless access to a diverse range of transport, accommodation, and travel activities. Whether you're booking flights, car rentals, or airport transfers, Traveloka has you covered. Our extensive inventory features millions of Southeast Asia's finest accommodation options, from hotels and apartments to guest houses, homestays, resorts, and villas. Plus, Traveloka makes it easy to explore local attractions, offering everything from theme parks and museums to day tours and more, ensuring you get the most out of your travel experience.
Contact info
Singapore
- traveloka.com
1.6
Bad
642 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 32% of negative reviews
Typically replies within 1 month
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Don’t Expect a Refund or Basic Service
Avoid this travel agency like the plague! Their customer support is useless—you’ll wait forever for a single response, and when they finally bother to reply, they just blame everyone else. We never got our refund, and the agent had the nerve to blame the airline even though the airline’s policy follows U.S. DOT regulations. These people are dishonest, careless, and completely unprofessional. Save yourself the stress—go anywhere else but here!
11 November 2025
Unprompted review
Beware of scammy Traveloka
Beware of scammy Traveloka. This platform purposely increases prices during the promo window that’s supposed to reward customers. Once you book at a higher price than usual, a few hours later, after the promo period ends, the price returns to normal. You can try to submit the “Best Price Guarantee” claim, but they’ll simply reject it for weak reasons, such as the URL not meeting their terms and conditions or being “invalid.” Even after you email them and provide detailed comparisons, they’ll gladly ignore or complicate the process until you give up.
11 November 2025
Unprompted review
Reply from traveloka.com
Hi Firdy, thank you for sharing your concerns. We sincerely apologize for any inconvenience you've experienced regarding the price changes during the promotional period. We understand how frustrating it can be when prices fluctuate, especially when attempting to utilize our Best Price Guarantee.
To assist you further, could you please provide us with your booking ID? This will allow us to review your reservation and the details of your concern directly.
Additionally, you may also reach out to us via chat through the Traveloka app on your phone or by sending an email to cs@traveloka.com for faster assistance.
We appreciate your feedback and are committed to improving our service. We look forward to resolving this issue for you.
Disappointing and embarrassing
Disappointing and embarrassing. Other apps could offer compensation as a token of appreciation and apology. But this apps never given any compliment or support for customers.
11 April 2025
Unprompted review
Reply from traveloka.com
Hi Tony, thank you for sharing your feedback. We sincerely apologize for the inconvenience and disappointment you've experienced. To assist you better, could you please provide us with your booking ID? This will allow us to check the details of your concern and address it accordingly.
Alternatively, you may reach out to us directly via chat through the Traveloka app on your phone or by sending an email to cs@traveloka.com. We are committed to resolving your issue and improving your experience.
We appreciate your patience and look forward to hearing from you.
No customer service
The customer service chat through the app has not been working for the 2 days I have tried to reach someone. I’ve sent 2 emails and neither has received a response. It seems there is no customer service - when it’s advertised as being 24/7. I tried to reach the airline directly with my booking number and it’s not recognized. I haven’t even started my travel yet and am anxious about what may happen.
3 November 2025
Unprompted review
Reply from traveloka.com
Hi Lisa, we’re truly sorry for the inconvenience you’ve experienced in trying to reach our customer service team. This is certainly not the experience we want for our customers, and we completely understand how stressful this situation must feel; especially before your trip.
To help us check your concern right away, could you please share your booking ID via private message? Our team will look into it as soon as possible.
In the meantime, we encourage you to try reaching us again through the Chat feature on the Traveloka App, or you may also send your concern directly to cs@traveloka.com; we’ll make sure someone follows up promptly.
Once again, we sincerely apologize for the inconvenience and truly appreciate your patience as we work to assist you.
Terrible! Scam!
Terrible!! Such bad experience with traveloka!!
Valid ticket with purchase email and flight eTicket. when at airport staff said no Bookings. Airport staff/ Cathay Pacific staff/ traveloka staff had three way conversation still can't solve the problem and My flight already took off
Traveloka tried getting next flight can't find. Next day also no promises. I was offered cancellation of ticket with refund Also promise additional compensation for my return flight. I missed all family gatherings.
After all that nightmare and promise of refund with all their email assurances of refund and compensation I only got $25 refund!!!
This is really a scam!!!
Please do not book through traveloka.
I wish I had read the reviews before bookinbg
14 October 2025
Unprompted review
Reply from traveloka.com
Hi Vivien, We’re truly sorry for the experience you went through — we completely understand how frustrating and disappointing it must have been to miss your flight and family gathering. Please accept our sincere apologies for the inconvenience this situation has caused.
After reviewing your case, our team has already taken steps to mitigate the issue and has provided compensation as mentioned in our most recent email communication with you. We deeply regret that this situation occurred in the first place, and we appreciate your patience and understanding as we worked to resolve it.
If you have any further concerns or if there’s anything else we can assist you with, please don’t hesitate to reach out to us through the same email thread so we can continue to support you directly.
Once again, we truly apologize for the inconvenience caused and thank you for bringing this to our attention.
payid payment error
I use payid (Australia payment ) to make payment but payid always hold up transaction to new receiver for 24 hours while traveloka time limit is 2 hours. Your FAQ says if payment is pending, contact bank to approve the payment, I follow exactly the same thing but my account is deducted the fee but reservation is cancelled. I also follow FAQ to contact Customer Service but it has been 8 days with many times of calling and emails case number 44811165 but the only answer I get is waiting for investigation and keep waiting, Traveloka will progress further once receving the fund ( payid payment often arrives instantly after approval ). Maybe this is the last time I use traveloka. Your payid payment method is very confusing and not clear enough about potential issues and I'm sure I'm not the only case. Please fix it as it causes tons of frustration and you're losing your customers
8 October 2025
Unprompted review
Reply from traveloka.com
Hi V Vedentta, we’re very sorry to hear about your experience with your PayID transaction and the delay it caused. We understand how frustrating this must have been, especially with the difference between the bank’s processing time and Traveloka’s payment time limit.
Please be assured that we’ll be reaching out to you directly to review your case and see what we can do better to address this issue and improve your experience.
Thank you for bringing this to our attention, and we appreciate your patience and understanding.
super scam of luring people to the…
super scam of luring people to the website with false info such as impossible flight route with impossible rate.
Example when you search google for direct flight from Da Nang to Cebu it will lead to traveloka with good price. But when you actually entered the site it's gone, only connecting flights with huge cost.
9 October 2025
Unprompted review
Reply from traveloka.com
Hi Tom, we’re sorry to hear about your experience and we understand your concern regarding the flight route and fare information. This is definitely not the kind of experience we want our customers to have.
To help us look into this further and resolve the issue, could you please share your Booking ID with us? You may also reach our team directly via chat through the Traveloka App or by sending an email to cs@traveloka.com so we can assist you promptly.
Thank you for bringing this to our attention — we’ll do our best to make things right.
No customer service
No customer service. Can’t even type in my enquiry, 4 hours after simple flight ticket booked …no confirmation..!!!!
7 October 2025
Unprompted review
Reply from traveloka.com
Hi Victor, we’re very sorry to hear about your recent experience and the inconvenience it caused. We understand how frustrating it must have been to wait for your flight confirmation and to have difficulty reaching our customer service.
Please be assured that this is not the experience we want for our customers. Our team will be reaching out to you directly to help resolve this issue and make things right.
Thank you for bringing this to our attention — your feedback helps us improve and serve you better in the future.
Always jump prices at check out.
The site keeps showing a fare of $645, but at checkout it jumps to $2,250. This has happened more than once, and it feels like a complete waste of time.
To make matters worse, when I try to rebook another flight, I get the warning:
“You’ve reached the airline’s limit of unpaid booking(s)! You’ve already booked this flight without paying before, and this airline has a limit of unpaid reservations of the same flight. So, this is the last booking where we can hold the price & seat(s) for you.”
The only reason I have to keep rebooking is because the site initially shows the wrong price. This makes for an incredibly frustrating user experience.
27 September 2025
Unprompted review
Reply from traveloka.com
Hi Artsy, thank you for bringing this to our attention. We’re sorry to hear about the price change you experienced during checkout and the error regarding unpaid bookings. We understand how frustrating that must have been.
To help us check and resolve this for you, please share your booking ID, or you may reach out to us directly via chat through the Traveloka app or by emailing us at cs@traveloka.com. Our team will be happy to investigate and assist you further.
We appreciate your patience and for giving us the opportunity to make things right.
Run away from this scam travel…
Run away from this scam travel platform!
I tried to book a ticket with Traveloka (first time) and I compared the price with other OTAs and found that the price at Traveloka is more expensive for other OTAs as well as airlines website.
They said best price guarantee and can claim for the difference amount but the terms and conditions are very tricky!
Stay away from this travel agency!!!
25 September 2025
Unprompted review
Reply from traveloka.com
Hi Apik, thank you for sharing your feedback. We’re sorry to hear about your experience with our ticket pricing and the Best Price Guarantee promotion. We understand how important it is to get the best value when booking.
To help us look into this further, please share your booking ID or reach out to us directly via chat through the Traveloka app or by emailing us at cs@traveloka.com. Our team will be happy to review your case and assist you in resolving the issue.
Thank you for your patience and for giving us the opportunity to make things right.
Bait and switch practice ..
Bait and switch practice ...
The new round trip price is absolutely garbage, as we select the return trip, we ended up paying more than if we would have buy the ticket separately.
23 September 2025
Unprompted review
Reply from traveloka.com
Hi William, we’re truly sorry to hear about your recent experience and that you felt disappointed with the ticket pricing for your round-trip booking. We understand how important it is to find the best value when planning your travels.
Please know that we take your feedback seriously, and we’ll review this case to see what we can do to help improve your experience. Our team will reach out to you directly to take a closer look and explore possible options.
Thank you for bringing this to our attention; we appreciate the opportunity to make things right.
go F yourself traveloka
1. I booked the hotel 2 rooms and paid. 2 days after, I sent an email to the hotel to check if they received the booking from Traveloka, the answer is 'no'
2. I asked Traveloka via email and call to customer service that which name they use for my booking, so I can ask hotel again to recheck.
3. Traveloka rejected to give me the answer which name they use to make a booking for me and then asked me to send them my passport as hotel asks for.
4. After I sent passport to them, they replied via email, my passport is not valid as the nationality is not as same as the location I booked also they name is abit different
5. I informed them that what nationality shouldn't be matter of where I'm from, and I should be able to book from wherever in this world.
6. They said If I book from Singapore then I need to show Singapore passport. Hello? If I'm working in Singapore, and my passport is not Singaporean, how can I book? What a stupid excuse is this?
7. I asked them to change the guest name and use my so call Singaporean family passport and tell them, please proceed to confirm with hotel as of now you got real name+Singaporean passport + book in Singapore also
8. They said they recommend me to cancel the booking and rebook again
9. I asked them the real reason why they can't confirm with hotel as of now it's 7 days already
10. They only replied please wait for the further update.
11 September 2025
Unprompted review
Reply from traveloka.com
Hi Valued Guests, We’re truly sorry to hear about your experience with your hotel booking and that it could not be confirmed by our hotel partner. We understand how frustrating this must have been, and we sincerely apologize for making you feel that way.
To help us look into this and expedite your request, could you please share your booking ID? You may also reach out to us directly via the Traveloka App chat or by sending an email to cs@traveloka.com for quicker assistance.
Thank you for your patience and understanding — we’ll do our best to resolve this as soon as possible.
Fraudster
I almost never give reviews, but I feel this is very important to convey, so that no one gets trapped again by this company's rotten plan to reap abundant profits in a naughty, fraudulent way... yes, I was cheated... twice already..
I am furiously disappointed with Traveloka! Booking seemed easy at first, but when things went wrong, their customer service was completely useless. They just keep sending template replies and avoid solving the real problem.
Their app crashed, forcing me to reschedule unnecessarily, costing me extra money, time, and so much stress. I feel cheated and ignored as a customer.
Traveloka promises to be a “trusted travel platform,” but their service is bullshit. After this nightmare, I will never use Traveloka again, and I strongly warn everyone to think twice before booking with them.
10 September 2025
Unprompted review
Reply from traveloka.com
Hi Maria, we’re truly sorry to hear about your experience and that you had to reschedule your flight unnecessarily. This is certainly not the kind of experience we want you to have with Traveloka.
Our team will be reaching out to you directly to better understand what happened and to make things right.
Thank you for bringing this to our attention, and we appreciate your patience as we work to improve your experience.
sucks support
10 September 2025
Unprompted review
Reply from traveloka.com
Hi Ayawe, we’re sorry to hear about your experience and that our service did not meet your expectations. We truly value your feedback and would like to look into your concern further to help make things right.
Could you please share your flight details (booking ID, flight number, and travel date) so we can investigate this issue? You may also reach out to us directly through the Traveloka App chat or by emailing cs@traveloka.com
for quicker assistance.
Thank you for giving us the opportunity to improve, and we hope to regain your trust.
Poor customer service, no support for customers
Traveloka prides itself as being a marketplace and platform for all your travel needs but if something goes wrong, forget about getting them to provide genuine support. They will shirk responsibilities and push blame to their suppliers instead.
28 August 2025
Unprompted review
Reply from traveloka.com
Hi Mohan, we’re truly sorry to hear about your experience and that our service did not meet your expectations. We take feedback like this seriously and would like the opportunity to make things right.
Our team will be reaching out to you directly to better understand what happened and find ways to improve your experience with us.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve your concern.
Just casually doubled the price during booking
Spent an eternity inserting the extensive information they wanted for each passenger, including passport info, expiration, birthdays, the works.. go to pay, “ah, be aware the price has changed”… yes, it had doubled. No thanks! The whole thing just has me furious.
6 September 2025
Unprompted review
Reply from traveloka.com
Hi Tron Andre, we’re sorry to hear about your concern regarding the price increase during the booking process. We understand how frustrating this can be, and we’d like to review your case to help resolve the issue.
Could you please share your flight details (booking ID, flight number, and travel date) so we can look into it further? You may also reach out to us directly via the Traveloka App chat or by sending an email to cs@traveloka.com
for quicker assistance.
Thank you for your patience and understanding. We’ll do our best to assist you.
Scam
They offered a $517 price and, after filling up all the requested information, the price almost doubled up!! (around $900). Don't waste your time
6 September 2025
Unprompted review
Reply from traveloka.com
Hi Ruben, we’re sorry to hear about your concern regarding the price increase on your booking. We understand how this can be disappointing, and we’d like to take a closer look to help resolve the issue.
Could you please share your flight details (booking ID, flight number, and travel date) so we can investigate further? You may also reach out to us directly through the Traveloka App chat or by emailing us at cs@traveloka.com
for quicker assistance.
Thank you for bringing this to our attention, and we appreciate your patience while we work to make things right.
Scammer!! Not live up to their promise
Bought tickets and paid super high premium specifically for the 100% refund option. Due to plans change, traveloka suddenly said its non refundable, and not even able to reschedule.
31 August 2025
Unprompted review
Reply from traveloka.com
Hi Anita, we’re sorry to hear about your concern regarding your booking’s refund eligibility. We understand how important this is, and we’d like to look into it further to help find a resolution.
Could you please share your flight details (booking ID, flight number, and travel date) so we can review your case? You may also reach out to us directly through the Traveloka App chat or by sending an email to cs@traveloka.com
for quicker assistance.
Thank you for your patience and understanding.
Never again! Misleading and Non-Refundable – Avoid at All Costs
I made the purchase thinking it was refundable, as clearly advertised. However, when I tried to cancel and request a refund due to change of plans, they suddenly claimed it was non-refundable. This is completely misleading and feels like a scam. I will never buy a ticket from them again. Consider this a warning to others—proceed with caution!
2 June 2025
Unprompted review
Reply from traveloka.com
Hi Joo, we’re sorry to hear about your concern regarding the price increase and refund eligibility of your booking. We understand how this situation can be frustrating, and we truly appreciate you bringing it to our attention.
Our team will be reaching out to you directly to review your case and explore possible resolutions.
Thank you for your patience and understanding.
Booooooooooooo!!!!! Major thumbs down 👎👎
This was my first time *trying* to use Traveloka. I should have known it was too good to be true. It came up as an alternative to booking a round trip ticket through a major airline. It asked me to book the first leg of the trip through the airline itself and the second leg through Traveloka at a discount. It was enough of a discount that I thought I would try it. After I booked the first leg with the major airline and got it confirmed, I went to book the second leg with Traveloka. After going through all the information input, etc, the price came out hundreds of dollars higher than the original quote. What a waste of time. I ended up having to cancel the first leg of the trip and book again round trip through the major airline. Don't waste your time. This site is a total fraud.
31 August 2025
Unprompted review
Reply from traveloka.com
We’re sorry to hear about your experience, Anne and understand your concern regarding the price increase on your booking. To help us look into this further, could you please share your flight details (booking ID, flight number, and travel date)?
You may reach out to us directly via the Traveloka App chat or by sending an email to cs@traveloka.com
so we can assist you promptly and work toward resolving the issue.
Thank you for bringing this to our attention; we appreciate your patience and understanding.
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