Travelnest Reviews 

Absolutely shocking experience with TravelNest.
Four days before my trip—after I’d already planned a 3-hour journey to attend a festival—they suddenly cancelled my booking. The reason? Apparently the property has been a “private let for 2 years.” How this wasn’t flagged at any point before now is beyond me. It shows a complete lack of basic management and oversight.
What makes this even worse is that on the 29th of March, they messaged me to confirm the booking and said they were “looking forward to hosting me.” So they were clearly happy to take my booking (and money!) and reassure me everything was fine—only to pull the rug out at the last minute.
To make matters worse, the communication has been utterly confusing and contradictory. I’ve received messages saying they’re “trying to get hold of TravelNest”… while the listing and correspondence are clearly from TravelNest themselves. It’s frustrating and frankly absurd.
I’m now left scrambling last minute with almost no decent accommodation options left. Prices have skyrocketed, and everything remotely suitable is either gone or ridiculously overpriced—all because of their incompetence.
On top of that, the refund process is dragging on far longer than it should, adding even more stress to an already stressful situation.
Avoid at all costs. Unreliable, disorganised, and zero accountability when things go wrong.

Very poor communication on questions and issues

I was pleasantly surprised by the response to a query I raised - finding myself in what amounted to an email conversation to establish details and potential outcomes.
I was so greatly encouraged by this that Travelnest is now very high on my 'go-to' list when considering get-aways.

As a host I have found Travelnest to be useless. The system is supposed to make it easier to list the property on multiple sites but to achieve this, Travelnest have removed a number of options such as setting a maximum length of stay.
The customer support team are hard to contact and the property "expert" team don't appear to offer any real benefit.

Using the travelnest system means you can't access any of the metrics available to a host if you list directly with those sites and Travelnest offer no alternative information.
Recently, Travelnest have altered their terms and conditions to allow them to make changes to listings including price etc to supposedly increase sales. This of course benefits Travelnest but at the expense of the host.
I struggle to find any benefit worth the commission they charge on every booking.

Great selection, easy to book and great support

The host was so easy to work with - he responded to my few inquiries within an hour, he had excellent suggestions for things nearby, and he was available around the clock.

Hello,
Our experience was very pleasant.
The accommodation had a very good location to the tourist attractions and was good in all respects (cleanliness, accommodation space).
The host was kind and we were able to leave our luggage before check in.
I highly recommend it.

Great location, good facilities - had everything we needed.
V good communication from host

These crooked people tried to take money from my bank luckily i was alerted and put a stop to it which my bank are now investigating, i signed up with booking .com with the option to pay at the property and these crooks tried to take money all because i trust3d booking. Com with my card details to reserve a property !

Cancelled our booking last minute
Wiped their hands clean of the situation
No resolution and horrible customer service
Granted we booked through Airbnb but travel nest were listed as the host

FURTHER TO YOUR (BELOW) REPLY, LET ME BE TRANSPARENT, NO YOU DO NOT UNDERSTAND MY FRUSTRATION AND UPSET BECAUSE IF YOU GENUINELY DID THEN YOUR WOULD NOT BE ALLOWING YOUR WEBSITE TO BE USED FOR PROFITEERING BY LIARS, CROOKS AND THIEVES WHICH YOU ARE! THAT MAKES YOU ONE AND THE SAME AS THEM YOU SHAMELESS EXCUSES FOR WHATEVER IT IS YOU ARE!
Keep well away from this disgusting company.
They are shamelessly allowing their website to be used as a platform for criminal activity.
I stayed in a hellhole (a flat that was situated below another one in the building that houses a mentally unstable man who should be sectioned and in a psychiatric hospital) owned by a host by the name of Papa Poku who is now withholding money that he owes me and finding any excuse to hold on to it and all in plain sight of Travelnest who should hang their heads in shame for taking the word of a crook over mine.
FOR YOUR INFORMATION, TRAVELNEST, I DID NOT CAUSE ANY DAMAGE TO THE PROPERTY AND YOU ARE CHOOSING TO TAKE THE WORD OF A LIAR AND A CROOK WHO IS USING IT AS AN EXCUSE TO ALSO CONFORM TO BEING THE THIEF THAT HE ALSO IS! THAT MAKES YOU ONE AND THE SAME AS HIM!
I am now out of pocket by nearly £300 not to mention what I should be paid for the stress that was caused to me by my making the mistake of booking the accommodation in question which was one of the worst experiences of my life.
If you value your sanity, then do not give this sorry excuse for whatever it is, the time of day.

Excellent customer services. Problem sorted out within a few hours. Couldn’t ask for more

If you’re hosting your property please stay away from using this company.

Absolutely terrible service I agreed a price per night they took it upon themselves to add a smart pricing which resulted in my bookings being sold to cheap. They need to remember host have overheads and mortgages to cover but they don’t care they get there cancellation fees and practically give you the middle finger.

John cairns and victor macias Lari were the 2 people I dealt with and as soon as I started having problems they didn’t want to hear it.

Honestly work directly with air BnB and booking.com it’s much cheaper.

Justin

This service really isn't needed at all. If you use a channel manager and just make listings yourself you will get the exact same thing. They do not respond to messages or do anything extra. This service is honestly just a waste of 5% of your income. Their "smart pricing" is not great. Pricelabs would be a better move for cheaper. Their phone application takes 3 mimutes to open, so if theres an emergency snd you want to respond using your phone. Be patient about it. I have decided to cancel as its a waste of money

I booked the apartment via Booking.com and have left my review on their site. Please refer to my comments/feedback about my stay via their platform.
Please note, the description Travelnest provided about the apartment is not accurate. You need to communicate to the owners that maintenance and improvement should be undertaken.
Further, your advice states that a security deposit is only required for 2 nights (midweek) or less. Our booking was for 3 nights and Emmanuel (the owner/contact/manager) of the property insisted we pay directly to him the security deposit, or we would not be handed the keys and we would not receive a refund. This is despite us staying 3 nights and receiving advice from Booking.com NOT to pay to a third party. As international tourists without a UK bank account it is extremely to transfer money and Emmanuel could not or would not provide an alternative payment option. He was quite awful today deal with.

This is ironic as I still haven't received my £650 security deposit back. Everybody blaming each other. I will never use this service again.

This company is nightmare wish never ever contact them
Very bad
I contacted them more that 100 times
Just waisted my time

Manage my little cottage .nothing is ever too much trouble always answer the phone which i find important .

Good customer service.
Good listener and dealt with concern appropriately in good time.