Travel Money Oz Reviews 

6,606
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 155 reviews, reviewers had a great experience with this company. Consumers frequently praise the staff members for being exceptionally helpful, incredibly welcoming, and always professional during their daily store interactions. People deeply appreciate that the online ordering system is remarkably quick, very easy to navigate, and consistently allows for a smooth same-day collection process. However, some customers also noted unexpected conversion fees, potentially unfair exchange rates, and noticeable difficulties when attempting to securely process online credit card payments. Reviewers expressed considerable frustration when dealing with these extra unexpected costs and persistent website payment errors during their recent transactions.

What people talk about most

Staff

Consumers find staff to be positive, cheerful, and professional during their visits. Reviewers frequently... See more

Service

Reviewers highlight positive aspects of service, consistently praising the fast click and collect process and... See more

Order

Customers had positive experiences with order, highlighting the fast and efficient online process. Reviewers... See more

Price

Users describe ambiguous interactions with price, as experiences vary significantly between online and... See more

Payment

Customers consistently note ambiguous experiences with payment, reflecting a high level of disagreement. On... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Initially spoke with one of the ladies at the Kotara outlet regarding rates, fees & how the process worked. She was very helpful. After a week I went online & ordered our Euro late on the Sunday & rec... See more

Rated 5 out of 5 stars

Such an easy experience and the gentleman that served me was lovely, even when I arrived 2 minutes after close timehe still helped me with my order. The money was broken down into large and small n... See more

Rated 5 out of 5 stars

I highly recommend Travel Money Oz at Helensvale. The online ordering system is quick and easy to navigate and my order was ready to be picked up within 3 hours and their exchange rate was better tha... See more

Rated 5 out of 5 stars

Late last night, I inadvertently added an extra zero to my JPY order. All it took was an email within minutes of paying for it and I had the funds credited to my account this morning. I ordered the co... See more


Company details

  1. Currency Exchange Service

Written by the company

At Travel Money Oz, we’re all about helping you make the most of your travel money. Whether you’re travelling for business or leisure, sending funds to a loved one on the other side of the world, looking for affordable travel insurance or shopping around for a reliable travel money card, we aim to take the hassle out of organising all your travel money needs.

Written by the company


Contact info

3.9

Great

TrustScore 4 out of 5

7K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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3.9

All reviews

(6,606)

151 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very easy and convenient order

Very easy and convenient to order online and pick-up same day. Emplyee was knowledgable and gave me some tips for my holiday destination. Good exchange rate. I would use again.

18 October 2025
Unprompted review
Rated 1 out of 5 stars

Absolute shit issues

Absolute shit issues. In Finland can't use the dam card?????? Because it won't accept the pin anywhere. What a night. Pissed off. BIG TIME! Who the hell needs this on a holiday?

6 October 2025
Unprompted review
Travel Money Oz logo

Reply from Travel Money Oz

Hi there, we appreciate you reaching out. We’re really sorry to hear about the trouble you’ve had — that’s definitely not the experience we want anyone to have while travelling!

We’d like to look into what’s happened and help get this sorted for you as quickly as possible. Could you please email our team at Feedback@travelmoneyoz.com with your details so we can investigate and assist directly?

We look forward to hearing from you!

Rated 5 out of 5 stars

Prompt service.

Late last night, I inadvertently added an extra zero to my JPY order. All it took was an email within minutes of paying for it and I had the funds credited to my account this morning. I ordered the correct amount and it was ready to pick it up within an hour or so of placing it. The process could not have gone more smoothly. Travel Money Oz has my highest recommendation for efficient, friendly service.

6 October 2025
Unprompted review
Rated 5 out of 5 stars

Easy to order, and quick readiness

Easy to use the online ordering website. I was able to pick up the cash that day. Very convenient. The conversion rate was slightly worse than a different conversion shop nearby, but they had a minimum week long wait. So this was worth it.

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Ordered money online

Ordered money online, order was ready on time and exchange rate was competitive. Communication was good and staff were friendly.

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Prompt and friendly service

Prompt and friendly service. Om 28th September 2025, we went to the Travel Money Oz store at Castle Hill Mall, Castle Hill NSW 2154 to c exchange currency and were very pleased with the services offered by the consultant - Wasama. We also got a good rate of conversion. Wasama, keep up the good work!

28 September 2025
Unprompted review
Rated 1 out of 5 stars

Avoid Travel Money Oz / Flight Centre.

Avoid Travel Money Oz / Flight Centre.
They sold me Nepalese rupees even though they knew it’s illegal to take into Nepal. When I questioned it, staff brushed it off and told me “most people take it and they don’t care,” basically advising me to break the law. When I asked to swap it back, they kept $50 out of the $144 I paid – a huge loss caused by their mistake.

Completely unprofessional, misleading, and dangerous advice. As a travel money provider, they should know better and warn customers – not profit from it.

19 September 2025
Unprompted review
Travel Money Oz logo

Reply from Travel Money Oz

Hi Emma, we really appreciate you reaching out.

This does sound really strange and definitely not the kind of experience we’d ever want anyone to have with us. We take this sort of feedback seriously and would really like to look into it further.

If you wouldn’t mind emailing us at feedback@travelmoneyoz.com with the store location you visited, we can follow this up directly with the team.

Thanks for bringing this to our attention – we truly appreciate it.

Rated 5 out of 5 stars

Happy customer

I went into the Miranda store on two occasions and was served by Saiful. This young man was extremely helpful and provided excellent customer service.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Easy & Reliable

Helpful staff, card easy and reliable to use via Apple Wallet & physical card on my recent trip to Sweden, Denmark, Netherlands & England.

1 September 2025
Unprompted review
Rated 4 out of 5 stars

Service was good

Service was very good, Brooke was very helpful. Telephone answering/message bank needs to be emptied so messages can be left.

16 September 2025
Unprompted review
Travel Money Oz logo

Reply from Travel Money Oz

Hi Murray, thanks so much for your kind words about Brooke — we’ll be sure to pass that feedback on!

We’re sorry to hear about the phone issue — that’s definitely not what we want for our customers. Could you please email us at feedback@travelmoneyoz.com with the store location you were trying to reach? That way, we can look into it and make sure the phones are working as they should.

Thanks again for letting us know. We really appreciate the feedback!

Rated 5 out of 5 stars

Easy foreign currency

Very easy procedure to purchase foreign currency cash. Order around 12pm and picked up from local store 2 hours later. Varying denominations provided. Exchange rate better than others.

16 September 2025
Unprompted review
Rated 5 out of 5 stars

Great service & competitive rates

Initially spoke with one of the ladies at the Kotara outlet regarding rates, fees & how the process worked. She was very helpful. After a week I went online & ordered our Euro late on the Sunday & received notification mid Monday morning I could collect our package. Young guy was very bright & helpful & asked about our trip. Rates were the same as another provider.

15 September 2025
Unprompted review

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