TravelJoy Reviews 42

I love traveljoy because it make my workload so much lighter. It sends me reminders to say bon voyage and welcome home. Sending an invoice is so easy and getting the payment as well. I can also communicate with a group or an individual.

I absolutely love using Travel Joy! It helps me keep all my clients information saved and it's easy for them to send their payments into the secured system. Itineraries are a breeze now with all the lastest technology with Travel Joy.
I highly recommend them !

⭐️ My Honest Review of TravelJoy ⭐️

I wanted to share my personal experience with TravelJoy because transparency matters when choosing business tools for your travel business.

At first, the platform seemed promising and professional. It’s marketed as a tool to help travel advisors stay organized, manage clients, and simplify workflows. However, my experience after subscribing left me very disappointed.

One of the biggest frustrations was the lack of honesty and flexibility regarding their subscription/refund policies. After canceling my membership, I was informed that refunds are ONLY available within the first 30 days of starting a paid membership — regardless of circumstances or actual usage.

This was the response I received:

“Since your membership started on January 27, 2026, you fall outside of that window, so a refund isn’t available at this time.”

While technically that may be their policy, I personally feel companies should work harder to support small business owners and provide better customer care instead of hiding behind strict subscription terms.

Unfortunately:
❌ No refund flexibility
❌ No partial credit offered
❌ No real attempt to make things right
❌ Felt very one-sided toward the company

For a platform that promotes professionalism and helping travel advisors grow, I expected much better customer service and understanding.

If you’re considering signing up:
⚠️ Read every detail of the subscription and cancellation policy carefully before committing.
⚠️ Be aware they may continue to hold firm on charges once outside their exact refund window.

Just sharing my honest experience so other travel advisors can make an informed decision before subscribing.

Extremely efficient and very helpful in all aspects, makes everything so easy and comfortable to use, would recommend it anytime, and very customer orientated re updates and

Traveljoy is my right hand man in this travel industry. The training and support that is provided is remarkable. The system is very user friendly. For both group and individual trips — payment plans, invoices, itineraries, client management… pretty much everything I need in one place!

TravelJoy has completely transformed the way I run my travel business. The platform is intuitive, polished, and thoughtfully built for modern travel advisors who want to create a seamless client experience while also operating efficiently behind the scenes.

One of the biggest game changers for me has been Copilot for itinerary building. It dramatically cuts down the time it takes to create beautiful, client-facing itineraries while still allowing for customization and personalization. What used to take hours can now be built in a fraction of the time without sacrificing quality or professionalism.

I also love how easy TravelJoy makes it to create and manage workflows. The email templates, automations, and task lists help keep every trip organized and ensure no detail slips through the cracks. From inquiry to departure, everything feels streamlined and centralized.

Another standout feature is the ability to upload forms and documents and have TravelJoy instantly turn them into polished workflows and client-facing forms within seconds. It saves an enormous amount of administrative time and creates a much smoother onboarding process for clients. The built-in file storage is another huge plus — having contracts, passports, confirmations, and trip documents all stored in one place makes managing multiple itineraries far easier.

Overall, TravelJoy has become an essential part of my business. It allows me to work more efficiently, elevate the client experience, and spend more time focusing on relationship-building and trip design instead of administrative tasks

I have been a travel advisor for over 3 years, and for the past 1.5 years I have used TravelJoy as my CRM and merchant platform. Unfortunately, this has been one of the most disappointing and unprofessional business experiences I have ever encountered.

As the owner of two businesses, communication and professionalism are extremely important to me. One major red flag with this company is the lack of direct customer support. If there is an issue involving your money or account, you cannot simply pick up the phone and speak with someone. You are forced to submit tickets or schedule calls, which often leads to delays, confusion, and unresolved concerns.

Recently, I organized an exciting group trip to Bali. Due to the conflict involving Iran, I experienced two client cancellations. The clients filed disputes through TravelJoy’s merchant system. Although I provided all supporting documentation, including signed contracts clearly stating the payments were non-refundable, TravelJoy did not properly support or advocate for me during the dispute process.

To make matters worse, TravelJoy requested a debit transaction from my bank account without my authorization and charged me an additional $300. I repeatedly requested to speak with someone directly because I still had unanswered questions regarding the fees and charges being applied to my account. Despite my efforts, they continued responding only through email and refused to properly discuss the matter over the phone.

I was also threatened with being locked out of my account, while at the same time being owed approximately $300 from a client admin fee that has still not been returned to me.

This entire experience has been extremely frustrating and disappointing. Even my own clients were shocked by how the situation was handled and encouraged me to find another platform.

At this point, I will no longer be doing business with TravelJoy. I strongly encourage other travel advisors to carefully research and consider all options before choosing this company as their platform.

I’ve been using Travel Joy, and I’m genuinely impressed. The CRM is incredibly intuitive and easy to use, and I love that the platform keeps evolving in ways that actually support how advisors work. The addition of Co‑Pilot AI was a complete game-changer — it’s streamlined my workflow and elevated my client communication in such a meaningful way. I’m truly excited to be working with a company that continues to improve my work–life balance every single day.

Traveljoy gives me the opportunity to manage all my trips in one place, and manage my clients. It's really easy to build a trip, send a beautiful presentation that then turns into an itinerary, invoice the client, and set up automated emails, so I don't have to remember.

Travel Joy has made my life as an agency owner and also someone who sells allot of travel, allot easier where I have gained valuable time to focus on marketing.

The team at Travel Joy are always very open to feedback. I will also take credit that they made some changes resulting of my feedback. Because, no one else would ever submit the same idea either before or after I did too ;-)

TravelJoy has been a breath of fresh air after using my previous CRM. It is so user friendly and gives me a polished look to my clients. The company listens to our recommendations is continuously updating to make their website better.

TravelJoy has been a godsend for my business! Once you enter the initial information, then TravelJoy uses that information to create whatever you need; forms, invoices, proposals, etc. If you're not using TravelJoy, then your business is missing out.

I love Traveljoy! As a travel advisor, I use it daily and it keeps me organized and on top of my daily tasks. I couldn't imagine selling travel without it.

DO NOT BOOK WITH TRAVEL JOY OR CAPRICE TAYLOR AND DO NOT GET TRAVEL INSURANCE WITH FAYE TRAVEL.

If I could rate a -10 I would. Our trip was booked as a group. Despite asking numerous times, she didn't provide details of where we were staying. I was consistently told that once she has all the deposits in the information would be provided. This never happened. My dad passed away like 10 days before the trip. I contacted Caprice and placed a claim with Faye Travel insurance all before the trip was to take place. There was also a hurricane that wiped out most of the roads and most of the island was without power, so the trip would not be able to happen anyway. Despite all this and my purchasing the additional "cancel for any reason" insurance, my claim still has not been paid. They continuously delayed claiming I need a cancellation invoice from the Caprice who hasn't responded to me or them in months. The emails and text messages I forwarded were not sufficient. They also reached out Caprice and hasn't responded to them either. It's been 5 months. After calling them out for the SCAM ARTISTS they are, they sent me a "claim summary" that highlighted it "DOES NOT CONSTITUTE A GUARANTEE OF PAYMENT". The summary indicates a 75% reimbursement, which according to their policy, only applies for cancellations other than those otherwise covered. The death of an immediate family member is a covered reason, so I should be entitled to 100% reimbursement. That was 3 weeks ago, they have gone silent yet again. DO NOT PURCHASE WITH FAYE TRAVEL INSURANCE, BOOK TRIPS WITH CAPRICE TAYLOR AND DO NOT BOOK WITH TRAVELJOY INSURANCE.

Travel Joy has made it so seem less to better serve my clients. From helping with proposals, itinerary and so much for.

They listen to agents when we request new features or changes. As a Canadian agent, I have made a couple of simple requests, and they have adjusted their system to accommodate. I am looking forward to seeing what other improvements they make. Overall, TravelJoy has been great as a CRM for our new agency. It's an excellent all-in-one tool.

I love using TravelJoy! I couldn't run my business without it. While being extremely robust with its features, it's also very user-friendly, with everything from invoicing to collecting payments to building itineraries. The TravelJoy team is constantly upgrading the platform and adding more features.

Fantastic User Interface.
I love how easy it is to navigate between my clients, put together proposals, itineraries and payments.
The best thing is being able to generate a papertrail for all interactions!
I love it!

TravelJoy is an absolute game-changer for travel agents.

If you’re serious about running your travel business like a professional (and still keeping your sanity), TravelJoy is a must-have. From beautifully organized client workflows to seamless forms, invoices, and automation, it takes all the behind-the-scenes chaos and turns it into a smooth, polished experience—for both agents and clients.

The platform makes it easy to look legit, stay compliant, and keep everything in one place. No more digging through emails, spreadsheets, or notes trying to remember where a client is in the process. TravelJoy keeps you organized, efficient, and confident, which means more time selling travel and less time chasing details.

Bonus points for how client-friendly it is—everything feels clean, professional, and easy to understand. It elevates your brand without adding complexity.

Simply put: TravelJoy helps you work smarter, not harder, and makes your business feel next-level. I honestly can’t imagine running my travel agency without it.

Travel Joy is a great platform that is easy to use. It makes my life simpler because I can capture leads and everything related to the guests trip is in the one place on the Travel Joy platform.
I love that when there are new features added, we get training videos to help us understand the changes.
The Travel Joy team are always there for support if I have a question or issue. I'm so glad I chose Travel Joy as my Travel Agency CRM.