Booked my flights, they charged me the amount, but then did not issue any tickets. They say it takes up to 24h but nothing happened, the chat response is AI, and no visibility on the tickets. Even if... See more
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See what reviewers are saying
⚠️ Avoid Travelfrom! I paid €658.60 for a Economy flight and waited over 8 hours for ticket issuance. After several emails, they told me they could not confirm my ticket. I was left without a ticket j... See more
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They show prices cheaper than any other flight booking website, and you can book a flight. They are supposed to confirm the booking within 24 hours according to their website. I've waited more than... See more
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After paying for extra luggage, it wasn’t added to the ticket and I was forced to pay again. Customer service was unhelpful and there is no way to file a formal complaint through the website. Upda... See more
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Company details
Written by the company
Travelfrom.nl is een toonaangevend online reisbureau dat gespecialiseerd is in het leveren van uitgebreide reisdiensten. Wij bieden een breed scala aan diensten, waaronder het boeken van vliegtickets en hotels, waardoor het plannen van uw reis gemakkelijk en veilig wordt. Dankzij de intuïtieve interface van onze website kunt u snel de beste opties voor uw reis vinden tegen voordelige prijzen. Ons doel is om onze klanten op elk moment van hun reis het hoogste serviceniveau en ondersteuning te bieden. Vertrouw uw reizen toe aan Travelfrom.nl – uw betrouwbare partner in de wereld van reizen.
Contact info
TTN GmbH, Tuchlauben 7a, 101, Vienna, Austria
- +31208084093
- info@travelfrom.nl
- travelfrom.nl
2.1
Poor
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Needed help for correcting name
I have approached your customer support and the lady answer me is name Sofia. She is very helpfull and I'm gratefull for that. Thank you and have a good day.
4 January 2024
Unprompted review
Reply from Travelfrom.nl
Dear Celestino Ravelo,
Thank you for your kind words and for taking the time to acknowledge Sofia's assistance. We're delighted to hear that she was able to help you effectively.
If you have any more questions or if there's anything else we can assist you with, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future.
Wishing you a wonderful day and safe travels!
DONT BOOK YOUR FLIGHT HERE
Booked a flight within Guatemala, got confirmed and then 2 minutes later it got cancelled. I sincerely hope they will return the money. I hope Skyscanner stops showing these results. I need the money for the rest of the holiday and to book other flights and due to this misunderstanding the flights now got more expensive.
Seems like a scam site.
26 December 2023
Unprompted review
Reply from Travelfrom.nl
Dear Boris Acket,
We sincerely apologize for the delay in refunds. On the part of our agency, the return was carried out yesterday, December 28th. Typically, funds are credited to the buyer's account within 1-3 business banking days. If the funds have not been credited to your account after this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
In addition, we would be very grateful if you could edit your review and report the resolution of your issue here. Also, you can change your rating about our support service here.
Thank you for your feedback and for using our services.
Horrible costumer service
Horrible costumer service. I booked the wrong date. Upon trying to move the date the agency wanted me to pay an admin fee plus a fine that would come from the airline itself for changing dates (which was the same price as a whole new ticket). I checked with the airline and the ticket bought via travelfrom can be changed free of charge. After contacting costumer service again, travelfrom informed me that If I can get in writing that the airline will not apply a fine for a ticket change they would change the date with only the admin fee applicable. After getting a written confirmation from the airline and forwarding this to travelfrom. The costumer service rep informs me that the information was not sufficient and that it could not be confirmed with the airline (which is closed for costumer support on the weekends, this was on a Sunday night). This is an agency which is supposed to be an intermediary between costumer and airline but they are scamming people. As this fine they mentioned that comes from the airline is not even applicable.
DO NOT BUY YOUR TICKET HERE!!!!
The reply of travelfrom again is a LIE. The airline has confirmed that no such charge is applicable. I have the written confirmation from the airline which was also sent to travelfrom. A new ticket on the airlines website for the date in question would cost me 130 euros. Travelfrom wants to charge me 150 euros (22 euro admin fee and a fine from the airline) to change the date. The fine is NOT applicable as the airline has stated multiple times. This is just a way of getting more money!
10 December 2023
Unprompted review
Reply from Travelfrom.nl
Dear Kristy Riley,
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you've experienced. We understand your frustration, and we want to clarify our process regarding date changes and associated fees.
Our goal is to assist customers in making changes to their bookings in the most efficient and cost-effective way possible. However, it's important to note that the fees for changes are determined by the airline's tariff rules, over which we have no control. These rules vary between airlines and ticket types.
In your case, we coordinate all requests directly with the airline, and the amount to be paid for changes is calculated according to the tariff rules established by the airline. Unfortunately, we are unable to bypass or modify these rules, and we must adhere to the policies and regulations set by the airline.
We understand the complexity of your situation, and we appreciate your efforts in obtaining written confirmation from the airline. We apologize for any confusion or inconvenience caused by the discrepancy in information.
Our customer service team is here to assist you further and explore any available options within the airline's policies. We encourage you to reach out during regular business hours when the airline's customer support is available, so we can work together to find a resolution that meets your needs.
Once again, we apologize for any frustration this may have caused, and we appreciate your understanding as we work towards a solution.
Kind regards,
Kissandfly Customer Support Team
Oplichters!!!
Ik ben nog nooit in mijn leven zo hard en vies opgelicht. Ik heb 2 tickets gekocht waarvan 1tje van mijn broertje was , maar jammer genoeg heh ik op beide tickets mijn eigen naam op gezet. Travelfrom.nl heeft alleen voor de naam wijziging mij 2 dagen zo hard gestresst en zogenaamd 165 euro gevraagd om te laten wijzigen. Uiteindelijk moest ik betalen omdat het spoed was. Tot slot aangekomen bij gate Antalya en ze hebben me verteld dat er geen wijziging was en moest 25 minuten wachten voor controle van tickets en namen. Tot slot vond mensen van gate ook heel raar dat travelfrom.nl 165 boete geld vroeg. Ze zeiden voor wijziging hoef je helemaal geen geld te betalen dus je bent zwaar belazerd hebben ze gezegd. Voel me zo genaaid dat ik maatregelen ga nemen.
Ir/Madam,
I would like to tell you that I bought 2 tickets from Travelfrom.nl on 07-12-23 from Antalya to Amsterdam [FA5L0M8P][17.45 to 20.20]. Unfortunately I put my own name on both tickets, the other ticket was supposed to be my brother's name. Travelfrom.nl asked for 165 euros for the change, and in the end they received that money, see the bank statement attachment. [They say it's a fine]. Finally we got to the gate and they told us there was no change [STILL SAID THE NAME 2X TIMES] and we had to wait 25 minutes because we had to buy a new ticket. Unfortunately, gate also thought the fine of 165 was strange so they told me to ask for the money back. Finally, I ask that my money of 165 euros be transferred back to my account number. If not, I will report it and take further severe measures.
9 December 2023
Unprompted review
Reply from Travelfrom.nl
Goededag!
Wij controleren met spoed de gegevens op uw bestelling.
Wij vragen u nog even te wachten.
We zullen ons antwoord hier zo snel mogelijk bijwerken.
UPDATE
Beste Klant, Bij het controleren van de informatie willen wij u informeren dat volgens de regels van de luchtvaartmaatschappij een geboekte reservering niet overdraagbaar is aan een andere persoon en niet op naam van iemand anders kan worden uitgegeven. Na de betaling van uw kant hebben we dus uw verzoek tot naamcorrectie verwerkt en is de nieuwe boeking met een correct ticket op 8 december naar uw e-mail verzonden. De recordlocator van de boeking ****45 . U kunt het ook vinden in uw account op onze website. Rekening houdend met de genoemde informatie willen wij u informeren dat de wijziging van de passagier is verwerkt en dat het ticket voor passagier Demir Muhammet naar uw e-mail is verzonden. Indien u nog vragen heeft, aarzel dan niet om contact met ons op te nemen.
Uw aanvraag is correct verwerkt, volgens de informatie die de luchtvaartmaatschappij ons heeft verstrekt.
Heeft u aanvullende vragen of klachten over uw bestelling, neem dan contact op met feedback@travelfrom.nl
Very helpful Andriana Nosal sorted my…
Very helpful Andriana Nosal sorted my issue with a booking error in seconds. Kind, helpful and efficient service. Tickets issued correctly sharply.
9 December 2023
Unprompted review
Reply from Travelfrom.nl
Dear Laura Morgan,
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that Andriana Nosal provided you with excellent and efficient service, resolving your booking issue promptly. Customer satisfaction is our top priority, and we're glad we could assist you.
If you have any more questions or need further assistance in the future, feel free to reach out. Safe travels, and we look forward to serving you again!
Bad communication and no help…
we booked a domestic flight in Colombia through travelfrom. Our tickets stated that we were flying with Easyfly and we had to check in directly with them. we couldn't find how and where and after a long search we contacted them via email. We received a very quick response, but this was a general response for which we were referred to Easyfly again. Ultimately we discovered ourselfs that easyfly no longer existed but that we were flying with clic air. the information provided by travelfrom caused a lot of stress and uncertainty and we were afraid because we had not checked in in advance that we would have to pay extra costs. We also no longer received any responses from travelfrom.
Bookingnumber S8BMAIUG
4 December 2023
Unprompted review
Reply from Travelfrom.nl
Dear Karolina,
Thank you for your feedback and we apologize for any misunderstandings or inconveniences this may have caused. We understand that the situation has created stress and uncertainty for you, and it is not a pleasant experience.
Regarding information about Easyfly, which no longer exists, and changes to your Clic Air flight, we apologize for the incorrect information. We are very sorry that this happened and we will look into this case to improve our services.
Regarding your order - we see that the departure has already taken place. We hope that the flight itself went smoothly for you. If you have additional questions or complaints, please contact us in any way convenient for you.
The contact details of our agency are listed on the website https://travelfrom.nl/en/content/support.html
We have booked a flight
We have booked a flight , then we received the day after an email canceling our booking. We received the refund, then the day after the same amount was taken from our account and we do not understand. We urgently need this money back as you couldn’t order the tickets so we have to book them with other airlines. This is URGENT !
Booking Num: LJH1VOYS
Update:
It seems that this issue was faced by too many people here and on other platforms. Is it a coincidence?
I spent hours with the bank that confirmed that NO reimbursement was issued!!!
It is easy to blame the bank when you have not reimbursed. I have never ever faced such situation. We are talking about more than 2000€. We need you to figure out how to get refunded. The bank is not receiving any money and it doesn’t make any sense that the bank block money at their level.
5 December 2023
Unprompted review
Reply from Travelfrom.nl
Dear Soumaya,
We have already sent a letter to the buyer’s email address with a document stating that our agency does not claim your money. Our company has not debited any money from you.
Please contact your bank's Help Desk with this file and check the status of the transaction. With this confirmation from us, the bank will be able to unblock the transaction and return the money back to your account.
If you have any additional questions, please contact us!
Andriana Nosal helped to find correct…
Andriana Nosal helped to find correct airline booking reference number.
4 December 2023
Unprompted review
Reply from Travelfrom.nl
Dear Joseph,
Thank you for your feedback! We're glad to hear that Andriana Nosal was able to assist you in finding the correct airline booking reference number. If you have any more questions or need further assistance, feel free to reach out. We appreciate your review and thank you for choosing our services! Safe travels!
Helpful customer support via chat
Contact via chat with Andriana Nosal was very helpful. She looked into my booking and answered my questions promptly. Good experience. Thank you.
2 December 2023
Unprompted review
Reply from Travelfrom.nl
Dear Loes Vink,
Thank you for taking the time to share your positive experience! We're delighted to hear that your contact with Andriana Nosal via chat was helpful and that she promptly addressed your questions regarding your booking. We strive to provide excellent service, and it's great to know that you had a good experience. If you have any more questions or need further assistance, feel free to reach out. Thank you for choosing our services!
Anastasia had fast replying
Anastasia had fast replying, helpful and honest.
29 November 2023
Unprompted review
Reply from Travelfrom.nl
Dear Vasilis Vasilopoulos,
Thank you for your positive review! We're delighted to hear that Anastasia provided you with fast and helpful assistance. We strive to maintain a high standard of service, and it's great to know that our team member's responsiveness and honesty made a positive impact on your experience. If you have any more feedback or if there's anything else we can assist you with, please feel free to let us know. We appreciate your business!
Good service by Anastasiia
I was helped by Anastasiia through the chat. My problem was solved within an hour. Good service!
29 November 2023
Unprompted review
Reply from Travelfrom.nl
Dear Dick Morre,
Thank you for the warm feedback and kind words about the service from our colleague Anastasiia. We are always happy to provide quality service and solve our customers' problems quickly and efficiently. If you have any other questions or need help, please let us know. Thank you for choosing us!
Sketchy! Never again
Feels a bit redundant writing a one star review given the hundreds of one star reviews on here.
Definitely a super sketchy operation. Booking:QKQA4T1N
I paid for my ticket and have been waiting for the ticket to be issued for almost 24 hours. I think it's a fairly reasonable request to expect one's ticket asap when payment has been made. They're taking zero ownership of the process and blaming it solely on the airline which is convenient.
Definitely never again.
27 November 2023
Unprompted review
Reply from Travelfrom.nl
Dear Mostafa Naguib,
Sorry for any inconvenience you may be experiencing. We sincerely understand your concern regarding the delay in issuing the ticket. After checking the information, we see that the ticket was sent to your email. You may want to check the Spam or Deleted Items folder in your mailbox, as sometimes messages can end up there.
Sorry for any misunderstanding and delay. If you have any other questions or if you need more help, please let us know. We are always here to help you.
With best regards,
The Travelfrom team
Even chatten net Travelfrom en je…
Even chatten met Travelfrom en je boarding pass krijg je toe gestuurd! Super service.
24 November 2023
Unprompted review
Reply from Travelfrom.nl
Goededag!
Bedankt voor uw feedback! Wij zijn blij dat u tevreden bent met onze service. Ons team staat altijd klaar om u te helpen met al uw vragen en om het gemak van uw reis te garanderen. Als u nog vragen heeft of hulp nodig heeft, aarzel dan niet om contact op te nemen. Wij wensen u een prachtige reis en een prettige dag!
dont use them, they are scammers
Be careful not to order from them, they are scammers
they canceled my flight but never refunded me
when I contact them by chat they disconnect
you will loose your money, dont use them , dont pay them
30 October 2023
Unprompted review
Reply from Travelfrom.nl
Dear Alon Sultan,
Your request for a ticket refund has been forwarded by our specialists to the airline. Unfortunately, we have not yet received a response from the airline. As soon as the airline authorizes the application, we will definitely inform you by letter to the buyer’s email. We understand how important it is for everyone to receive compensation for their tickets right now. However, until the airline authorizes the return of your tickets, we do not have the opportunity to technically process your application. In this regard, we are forced to wait.
We do not relieve ourselves of our responsibilities, but we are forced to adhere to the procedures and regulations established by the airlines.
Very fast help on the chatfunction to…
Very fast help on the chatfunction to get my booking details for the flights.
Thanks Marta!
20 November 2023
Unprompted review
Reply from Travelfrom.nl
Dear Dirk,
Thank you very much for your positive feedback! We are glad to hear that you appreciated our fast chat support and that Marta was helpful to you. If you have any other questions or needs in the future, please don't hesitate to reach out. We are always here to help!
We wish you pleasant travels and a wonderful day!
With best regards,
Travelfrom support team
Hi,not trusted site at all ,it s…
Hi,not trusted site at all ,it s totally a scam.I have bought a ticket with on travelfrom.nl cost app 171 euro on the 7th of November but the airline has cancelled the flight and travelfrom.nl state that they will refund the money to us and I believe that airline has refunded the amount to travelfrom.Nl but till now day they didn’t pay me back ,I have called them and sent many email but without any result .
As reply of travelfrom.nl we can’t wait any more ,we are one month waiting ,we want our money back ,I don’t understand how travelfrom.nl can continue to do business that way .why are you taking our money ,why you do bad service .do your job in good way .next step is européen comity to claim there
I would like to announce that travel from.nl has paid to us and it’s already credited
I trust you more enough travelfrom.nl
5 October 2023
Unprompted review
Reply from Travelfrom.nl
Dear Samer Slim,
We sincerely apologize for the inconvenience this situation has caused you. On the part of our agency, the return was carried out yesterday, November 20th. Typically, funds are credited to the buyer's account within 1-3 business banking days. If the funds have not been credited to your account after this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
In addition, we would be very grateful if you could edit your review and report the resolution of your issue here. Also, you can change your rating about our support service here.
Thank you for your feedback and for using our services.
My daughter bought a ticket from Paris…
My daughter bought a ticket from Paris to South Africa, no eticket was issued. It is IMPERRITIVE that she flies as she has URGENT family and other business to attend to. Why take her money and not issue a ticket right away?? "Pending issuance" What the hell?? Send her ticket immediately pleassssseee!!!! We pay 20 South African Rands per Euro. We can't afford to buy another ticket. D0UE713Y Update : We have been waiting for another 12 hours, still nothing.???? D0UE713Y🙏🙏🙏 Update : Still nothing, 2 days later, just promises. I'm filing a fraud case everywhere against you. Tickets are supposed to be issued the moment payment is made. Your excuses are you playing for time to keep our money!
Update:
The money is not in the bank so it is not true.
Update: The bank needs you to send the file directly from your email address. We sent you the info on your email. As soon as our bank receives this I will update this review. We still can't access our funds. Please do this urgently as my daughter is still stuck in paris!
Update: You are asking us for bank statements. There is no way. Just send an email directly to my bank stating that the transaction is canceled. How difficult is that?
Uodate: We received the refund, 2 weeks later. My advice is to book directly by the airline and not to use third parties as things can go horribly wrong. I've learnt my lesson.
9 November 2023
Unprompted review
Reply from Travelfrom.nl
Dear Jeani Spruyt,
We sincerely apologize for any inconvenience caused by the delay in receiving your flight ticket. We are currently dealing with this issue and are clarifying with the provider the terms of issuing air tickets. We hope to resolve this situation as soon as possible, as we understand the importance of this trip. Thank you for your patience and understanding.
Update
Unfortunately, it was not possible to issue tickets for the original flights you were interested in. For this reason, we have offered you an alternative at no additional cost.
At the initiative of the buyer, the order was canceled, the funds were returned in full to the buyer's bank account.
Once again, we apologize for the inconvenience caused to you.
Update
We have already sent a letter to the buyer’s email address with a document stating that our agency does not claim your money. Our company has not debited any money from you.
Please contact your bank's Help Desk with this file and check the status of the transaction. With this confirmation from us, the bank will be able to unblock the transaction and return the money back to your account.
If you have any additional questions, please contact us!
Update
We have received your request by email and are already processing it. Please wait for our reply.
I bought yesterday by mistake tickets…
I bought yesterday by mistake tickets in the wrong directions for (Nairobi-Mombasa 472€) instead of Mombasa-Nairobi (1 hour later I contact the COMPANY to change the flight) and the price of the change they offer me was 537€ more. Wich is the same as if I bought a new flight. What I see is that they are keeping the money and it's really sad that companies work like that.
So I asked for a refund and they said NO.
I will never recommend a company like this one.
7 November 2023
Unprompted review
Reply from Travelfrom.nl
Hello!
First of all, we would like to inform you that we coordinate all requests for ticket refunds or changes to tickets with the airline. We have sent your request to change the date/route in your order to the airline for consideration and sent you a current invoice to pay for the changes. Since the buyer did not make an additional payment for changes on time, the application was automatically closed.
Now, according to the information in the system, you have also sent a request for a refund of tickets.
When processing all requests for ticket refunds, our agency, in accordance with the agreement with the airline, must be guided by the fare rules that regulate penalties for the refund procedure.
In your case, according to the airline's fare rules, when canceling a ticket, it is possible to get a refund only for some unused airport fees and taxes. The ticket fare and payment system surcharge are non-refundable. Our agency's service fee for processing the request, and the payment system markup charged for the initial payment is also non-refundable. Having applied these fines, the refund amount exceeded the service fee of our agency. Unfortunately, according to the airline's fare rules, your tickets are non-refundable.
I canceled my flight reservation…
I canceled my flight reservation because I was unable to travel because my visa and I requested a refund. I got my money
6 November 2023
Unprompted review
Reply from Travelfrom.nl
Dear Karam H_K,
It's good that you received a refund after canceling your reservation. If you have any further questions or need our help in the future, please do not hesitate to contact us. We are always here to help you and provide the best service. Thank you for choosing our company!
Even 1 star is too much
Even 1 star is too much. I'm begging everyone considering to book through travelfrom NOT to book here for you own sanity.
We've booked a ticket, which missed 1 of 2 last names of one of the passengers. We simply wanted to add a last name, which is an easy request with any airline. But the airlines don't do it because we made the stupid mistake to book through Travelfrom. So we requested it through travelfrom. They said it will be corrected in 12 hours. Called back after 12 hours. They said give it 1-2 more hours. Called back 8 TIMES every 1-2 hours after that. The same story over and over again. And when there was less than 24 hours for the ticket, they simply declined the request using that as a reason, while we have been trying to get the request through for almost 48 hours already.
They just have people in customer service who have a script and say the same things over and over again instead of trying to help you.
It's even worse than a scam, because of all the stress you get with companies who are not capable of doing business.
3 November 2023
Unprompted review
Reply from Travelfrom.nl
Dear Customer,
Thank you for the updated feedback. According to the information in the system, you purchased tickets in June.
Your request to make changes to the passenger's personal data was closed due to:
"Dear Customer,
Please note that less than 24 hours left to your flight departure. To make the corresponding changes in the booking, we advise you to contact the airline. If you have any further questions, do not hesitate to contact us.".
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