Booked my flights, they charged me the amount, but then did not issue any tickets. They say it takes up to 24h but nothing happened, the chat response is AI, and no visibility on the tickets. Even if... See more
Company replied
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See what reviewers are saying
⚠️ Avoid Travelfrom! I paid €658.60 for a Economy flight and waited over 8 hours for ticket issuance. After several emails, they told me they could not confirm my ticket. I was left without a ticket j... See more
Company replied
They show prices cheaper than any other flight booking website, and you can book a flight. They are supposed to confirm the booking within 24 hours according to their website. I've waited more than... See more
Company replied
After paying for extra luggage, it wasn’t added to the ticket and I was forced to pay again. Customer service was unhelpful and there is no way to file a formal complaint through the website. Upda... See more
Company replied
Company details
Written by the company
Travelfrom.nl is een toonaangevend online reisbureau dat gespecialiseerd is in het leveren van uitgebreide reisdiensten. Wij bieden een breed scala aan diensten, waaronder het boeken van vliegtickets en hotels, waardoor het plannen van uw reis gemakkelijk en veilig wordt. Dankzij de intuïtieve interface van onze website kunt u snel de beste opties voor uw reis vinden tegen voordelige prijzen. Ons doel is om onze klanten op elk moment van hun reis het hoogste serviceniveau en ondersteuning te bieden. Vertrouw uw reizen toe aan Travelfrom.nl – uw betrouwbare partner in de wereld van reizen.
Contact info
TTN GmbH, Tuchlauben 7a, 101, Vienna, Austria
- +31208084093
- info@travelfrom.nl
- travelfrom.nl
2.1
Poor
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast, smooth, kind and with humor
I was helped very fast and smooth tonight, when I asked about my luggage on the flight that I booked. I was helped by Yuliana Hulieva, she was kind, fast and even added a personal touch and humor. Loved it, cause it made me feel as a human and not just some words on a screen. Thank you for the great help Yuliana!!
19 November 2024
Unprompted review
Reply from Travelfrom.nl
Thank you for sharing such wonderful feedback! We're thrilled to hear that Yuliana Hulieva provided you with fast, smooth, and kind assistance, all while adding a personal touch and humor to the experience. Making our customers feel valued and cared for is so important to us, and we're glad Yuliana made you feel like more than just "words on a screen." We'll be sure to share your kind words with her. If you need anything else, don't hesitate to reach out. Safe travels!
Catch/Hidden Risk
Booked a direct flight from Chiang Mai to Phuket, after booking it was revealed that there’s a stop in Bangkok which means the boarding time from 12:30 has been moved to 9:35. Devastating for our planned trip through Thailand, cannot recommend this by any means.
11 November 2024
Unprompted review
Reply from Travelfrom.nl
Dear Dominic,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your booking reference or customer email address.
Exceeded my expectations
After booking my tickets, a change needed to be made. I was quickly and efficiently assisted by Chaplia from customer service via chat. The communication was smooth, and the issue was resolved promptly. In short, the assistance provided exceeded my expectations.
6 November 2024
Unprompted review
Reply from Travelfrom.nl
Thank you for sharing your wonderful feedback! We're thrilled to hear that Chaplia was able to assist you quickly and efficiently, and that the service exceeded your expectations. Providing smooth and prompt support is what we strive for, and it's great to know we achieved that for you. If you need any further assistance, don’t hesitate to reach out. Safe travels!
GUXCLTMZ
GUXCLTMZ
Booked flights amsterdam to Nottingham almost 2 years agowaiting for refund !! Keep being told they are waiting for answer from flybe!! Flybe is bankrupt and there is no way of contacting them !! But still travelfrom says we are waiting for an answer!! What a joke ! The law states that travelfrom is responsible because I booked though them . However they will not let me speak to a manager or anyone who can help solve this . I just get told the same thing again and again and that it's still being looked into . Don't understand how they can be still trading after the amount of people reporting them for unprofessional conduct!! The law states travelfrom owes me money!! Not flybe! Been to see a lawyer today and they say you are responsible because I booked through your company!! You can't make the law up as you go travelfrom!! 💯 ripped me off
30 October 2024
Unprompted review
Reply from Travelfrom.nl
Dear Daniel Brown,
First and foremost, we would like to clarify that we act as an intermediary between the customer and the airline. Therefore, we must adhere to the established air transport regulations associated with the ticket.
We have processed and forwarded everything on our end in a timely manner.
Please note that the final decision regarding the refund amount is made by the airline. In your case, our actions were limited by external circumstances.
According to Section 3.6:
The agency cannot influence the conditions under which its direct suppliers provide services and is not responsible for their violations of the Terms of Service.
For more details, please visit: https://kissandfly.de/content/agreement-bookings-creation-and-cancellation.html
Unfortunately, we do not have information regarding the airline's internal operations, so we cannot expedite the process. We will always keep you informed about the current status of the procedure.
Please feel free to reach out to us if you have any additional questions.
Everything went great!
Travelfrom.nl had the cheapest tickets to fly that I had seen for 1-2 months, I managed to get a ticket for half the price other airlines and agencies were offering.
I was a little sceptical to book with them at first due to the reviews on here. However, I feel like some of the reviews have judged them unfairly, they are definitely not a scam. Sure, maybe making changes to your flight is a more complicated process than with the airline itself, but that’s always the case with any 3rd party booking agencies.
They offered a service and they provided. Thanks!
26 October 2024
Unprompted review
Reply from Travelfrom.nl
Thank you for your wonderful feedback! We’re delighted to hear that you found the best deal with us and that everything went smoothly. We understand your initial skepticism and appreciate your trust in booking with us. Your insights about the process for making changes through a third-party agency are also helpful, and we’re glad we could meet your expectations. Thank you for choosing Travelfrom.nl, and we look forward to assisting you with future travel plans!
Better than expected
I was lucky enough to find tickets with my favorite airliner through Travelfrom. I was able to save 50% off the original price, for the same tickets being sold on the actual airliner website. Sure, I wasn't able to pick specific things about my flight during booking like choosing a seat, changing bag allowance or checking in online but it turned out fine and I even ended up getting a great seat by the window, at zero cost, also checking in at the airport was not a problem considering I paid a lot cheaper for these tickets. The impression I got from booking with Travelfrom is that you get exactly what you pay for, thus having said that I am quite satisfied. All things considered, everything went smoothly from receiving my tickets via e-mail to the actual flight. I shall definitely be booking trips with them again.
24 October 2024
Unprompted review
Reply from Travelfrom.nl
Thank you for your positive feedback! We’re thrilled to hear that you enjoyed booking with us and were able to find tickets with your preferred airline at a great price. It’s wonderful that everything worked out smoothly, from getting your e-tickets to having a comfortable flight. We appreciate your understanding about the limited options available for extras during booking, and we’re glad that check-in was convenient for you. We look forward to helping you with future travel plans, and thank you again for choosing Travelfrom!
If something looks too good to be true
If something looks too good to be true, it probably is too good to be to true. Bought a ticket from Hong Kong to Singapore for a nice price. 4 days later received an e-mail that they in fact could not buy this ticket.
This company needs to do something about its advertising on Skyscanner!!
23 October 2024
Unprompted review
Reply from Travelfrom.nl
Dear Customer,
We apologize for the inconvenience caused by the ticket availability issue. We understand how disappointing it is to find that a booking could not be completed as expected. Occasionally, there are discrepancies between the availability shown on third-party platforms like Skyscanner and the actual airline inventory, which can lead to these unfortunate situations.
We are actively working with our partners to improve accuracy and reduce occurrences like this. In the meantime, our customer support team is here to assist with any further questions or help you find alternative options.
Thank you for sharing your experience, which helps us make necessary improvements.
Best regards,
Customer Support Team
Cancelled tickets
We booked tickets for a domestic flight in Malaysia. After paying we received a payment confirmation but a day later we received notice that the tickets were no longer available for the agreed upon price. When asked how this was possible and what solutions could be provided, we did not receive any helpful information. Honestly, we believe it is an unfair system to offer tickets for a certain price and after this is paid, to back out and offer the same tickets for a higher price instead of doing the correct thing and paying for the difference as the provider of the tickets.
Luckily enough we were able to buy new tickets as the next day the flight was completely sold out.
6 October 2024
Unprompted review
Reply from Travelfrom.nl
Dear Customer,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your booking reference or customer email address.
I don’t recommend this agency…
I don’t recommend this agency especially when you are in a problem such as name correction. They have no capacity to help you and above all they have unqualified call center workers.
8 October 2024
Reply from Travelfrom.nl
Dear Mr. Weldekidan,
Thank you for your feedback. We sincerely apologize for the difficulties you experienced, especially regarding the name correction on your booking. We understand how frustrating this situation must have been and regret that our service did not meet your expectations.
Please be assured that we contacted the airline to clarify the information at your request. After checking the details with our team and the operating airlines, we would like to inform you that there should be no issues related to boarding with the two bookings for the infant.
We take your concerns seriously and will review this matter internally to improve our service. If there is anything else we can assist you with, please don't hesitate to reach out.
Oplichters PASS OP ZO STUREN EMAIL Na…
Oplichters PASS OP ZO STUREN EMAIL Na JUNK BOX so the customers can not see and confirm or accept the refund for all other non important email they are sending to the email box
I bought 3 ticket from Amsterdam to istanboel return and I found my self with ticket departing from another land that don’t even know . Request a refund but I was not able to accept it or confirm it because it was on the junk
They asked me to do again and same I receive the request to confirm on the junk and to my surprise the amount is even not 1/3 of the whole what is this campany and it is in Europe and in the Nederland howwww it comes here you buy sth you can return or get your money back
I’ll log a complaint against internet criminality
25 September 2024
Unprompted review
Reply from Travelfrom.nl
Dear Mounir,
Thank you for contacting us and sharing your concerns. We sincerely apologize for the disappointment you experienced with your booking.
We have carefully reviewed your case and would like to clarify the situation. As previously reported, we have sent a screenshot from our technical department to your email address confirming the route details you originally selected during the booking process. In this screenshot, "SAW" refers to Sabiha Gokcen Airport in Istanbul and "VAN" refers to the city of Van in Turkey. This indicates that the tickets were issued according to the route you booked.
In addition, yesterday we offered you a refund of almost the entire amount in accordance with the airline's procedures. However, we have not received confirmation of this offer from you. If you wish to proceed, we ask that you submit a new request in your personal account on our website so that we can calculate the remaining refund amount.
We understand that this situation has caused frustration and we assure you that we are committed to resolving this issue as soon as possible. Please let us know if you wish to extend the refund option and we will take the necessary steps to assist you.
We value your feedback and are constantly working to improve our services. If you have any further questions or need additional support, please do not hesitate to get in touch.
Sincerely,
Customer support team
So angry against this campany
So angry against this campany, I have done a payment for three person from Amsterdam to turkey and I found my ticket from Milan to turkey
Be careful don’t buy from this site they are stealing ppls money
I’m not going to be still ill logg a complaint to internet policy with no doubt tomorrow. You will hear from me .
Every day I’ll put a negative trustpilot so you will learn to steal ppls money
I want the whole amount back, I contacted your service immediately when I saw that the departing land is not Amsterdam, it was a place that I don’t know, it is not fauuult it is your web site that have technical problem and now seeing the reviews here I understand why all the comments are about the technical problems, I want the rest of my refund otherwise I wil contact Dutch police as I said and every day a negative trustpilot
I submitted a refund request even the request of confirmation I’m receiving it on the junk email how are you proceeding like this is unbelievable, the amount is not the whole it is only 178€ shame on you
It is a shame that a sort of company like are operating in whole Europe.
I’m waiting for the commercial gesture that one of your agent promised me
25 September 2024
Unprompted review
Reply from Travelfrom.nl
Dear Barhoumi,
We are urgently checking the information about your order. Please wait a little longer.
We will update our response here as soon as possible.
25/09
Thank you for contacting us and sharing your concerns. We sincerely apologize for the disappointment you experienced with your booking.
We have carefully reviewed your case and would like to clarify the situation. As previously reported, we have sent a screenshot from our technical department to your email address confirming the route details you originally selected during the booking process. In this screenshot, "SAW" refers to Sabiha Gokcen Airport in Istanbul and "VAN" refers to the city of Van in Turkey. This indicates that the tickets were issued according to the route you booked.
In addition, yesterday we offered you a refund of almost the entire amount in accordance with the airline's procedures. However, we have not received confirmation of this offer from you. If you wish to proceed, we ask that you submit a new request in your personal account on our website so that we can calculate the remaining refund amount.
We understand that this situation has caused frustration and we assure you that we are committed to resolving this issue as soon as possible. Please let us know if you wish to extend the refund option and we will take the necessary steps to assist you.
We value your feedback and are constantly working to improve our services. If you have any further questions or need additional support, please do not hesitate to get in touch.
Sincerely,
Customer support team
25/09
Thank you for reaching out to us. We want to confirm that we have provided complete and accurate information regarding your order. Should you wish to discuss this matter further or communicate with our Complaints and Claims Department, you can contact them directly at feedback@travelfrom.nl
We are here to assist you and look forward to resolving any concerns you may have.
Scammy website, don't be fooled
They have a lower price than other sites, but after booking (transfer/openbank) and the money having left my account. They said they didnt receive it and cancelled my flight.
So now I am out of my money and without a ticket, my bank said they should have received it and I should claim the money back.
But looking at the reviews here that will be difficult all by itself.
18 September 2024
Unprompted review
Reply from Travelfrom.nl
Dear Stephan Gaodashu,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your booking reference or customer email address.
Booked tickets to Sydney (AU) yesterday…
Booked tickets to Sydney (AU) yesterday and this morning they refunded my tickets because they changed the prices today. Never going to book again here, neither should anyone!
12 September 2024
Unprompted review
Reply from Travelfrom.nl
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your booking reference or customer email address.
This is my first time to booked the…
This is my first time to booked the airline with you guys ..and I am very happy with your helping with all of this. And my first time to fly to see my friend in Finland.. I come to visited my sister in Belgium.. I'm from Thailand..that why sometime I'm abit nervous and make some mistakes and am really glad for you hand😊 thank you again .
especially Sofia thank you for help. You are super 🌟
2 September 2024
Unprompted review
Reply from Travelfrom.nl
Hello!
Thank you so much for your kind words! We’re thrilled that we could assist you with your booking and make your first trip to Finland a smooth experience. It's completely normal to feel a bit nervous when traveling, especially for the first time. We’re glad Sofia could help ease your concerns and guide you through the process. If you need any more assistance, we’re always here to help. Safe travels!
SCAM SCAM SCAM SCAM Most of the…
SCAM SCAM SCAM SCAM Most of the positive reviews are fake. I've been trying to get a refund for a reservation for which I paid more than 290 euros. The airline states that they NEVER received a confirmation from them, and the flight I was supposed to be on DID NOT EXIST!
I've been trying to contact customer support, but they just keep asking for documents that I've already provided!
Save yourself time and money; don´t deal with this fraudulent company.
The reservation code that they provided : T3G53U
19 July 2024
Unprompted review
Reply from Travelfrom.nl
Hello!
We are very sorry that you encountered this unpleasant situation, and we are doing everything possible to resolve it as quickly as possible.
According to the information in our system, our specialists have processed your request and forwarded it to the airline for clarification. Our capabilities in this matter are governed by the agreement with the airline, and all such requests must be sent to the carrier's main office.
We do not shirk our responsibility regarding the refund, and we will provide you with an update via email as soon as we receive a response from the airline. Our refund department is actively seeking authorization from the airline to process your refund and is continually requesting updates on this matter.
Hello
Hello, I just book a ticket from Istanbul to Amsterdam Iam little bit skeptical about it, because why should I wait so long 24/72hours for my ticket? Usually u get tickets within 2 min in email.
Bestelling #7ZNPMOHF
23 August 2024
Unprompted review
Reply from Travelfrom.nl
Hello!
Thank you for your feedback!
The standard time for issuing tickets on our website is up to 48 hours, as we need to receive confirmation of this ticket in the internal reservation system.
According to the information in the system, unfortunately, we were unable to process your reservation, as the airline did not confirm the availability of free seats on the flights you selected.
In this case, we made an urgent refund to the account from which the payment was made.
Please let us know if you have not received the funds in your account, we will provide you with a confirmation of return, with which you can contact the bank to solve this problem.
Iryna Basara Helped me very good
Iryna Basara Helped me very good. She was very patiënt and give me the precise info that I needed
23 August 2024
Unprompted review
Reply from Travelfrom.nl
Hello!
Thank you for your kind words!
We're thrilled to hear that Iryna Basara was able to assist you with patience and provided you with the precise information you needed. We take pride in our team's dedication to delivering excellent customer service.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help!
Good customer service
I have been getting help from Olha each time I contact travelform and honestly, they really take their time to help me with my issue. I could not add extra luggage by myself and had to ask for help. Response time was quick and thorough. I wish I could see a bit more information regarding the handling time, when my request will be processed and all that because now I had to contact Olha many times seperately. Regardless, Olha helped me greatly.
11 August 2024
Unprompted review
Reply from Travelfrom.nl
Thank you for your feedback and for recognizing Olha’s assistance. We're pleased to hear that Olha provided you with thorough and timely help.
We understand the importance of clear information regarding handling times and request processing. We’re working on improving this aspect of our service to ensure you have a more seamless experience in the future.
Thank you for your patience and for bringing this to our attention. If you have any further questions or need additional support, please don’t hesitate to reach out.
Smooth
i was so scared, not going to lie. Because the price difference was €100 from the airline’s website. I got my ticket sent within 30 minutes. Thank you travelfrom.nl
11 August 2024
Unprompted review
Reply from Travelfrom.nl
Thank you for your feedback! We're glad to hear that your experience was smooth and that you received your ticket promptly. We strive to provide both great value and excellent service.
If you have any other questions or need further assistance, feel free to reach out.
Get employees who can really help or find another line of business
Getting very annoyed with Travelfrom.nl. First of all, you get constant changes to your ticket which you have to accept within a certain timeperiod otherwise a fine. secondly, changes they suggest have a very short lay over (on airports where as a EU citizin you have to go through immigration which takes a long time). Please think Travelfrom, why would I otherwise use your service!
Thirdly, if you want to change your ticket you have a very short response time. If you don’t meet this very short response time you have to fill in the form through the website all over again.
And lastly, guess what happened then: they send me a completely new itenarary with again a very short lay over time and costing 1100 euro more than the one they sent me before (of which the deadline I didnt meet.
So where are we now? I have a proposal that doesnt bring me one step further but which costs me 1100 euro more. What are these people doing? Travelform, your head is clearly somewhere else.
People, Do not use this agent. I repeat: do not use Travelfrom.nl
Update:
I got a new proposal. The third one. Extra costs 4034 euro. Yesterday the costs were 44 euro. What happened in between can be read in my text above. I will leave it to the readers of trustpilot what they think of the way you are doing business Travelfrom.nl.
Update 07/08
No, your service is not up to standard.
You sent a proposal that was acceptable which expired within half an hour.
If your know the response time is so short, warn clients, give them a call. That is why clients book through an agent.
Secondly, you made a new proposal after expiry of the first, which was wrong (lay over was too short). The costs were then 1100 euro.
I had file a new request, you then came with a proposal for the original flight but now not 44 euro nut 4000 euro. (Ah I forgot, another mistake in between, but who is counting mistakes at this point).
All done in an automated way like no one with any common sense had looked at it before pressing the send button.
My point is, your service is bad. Why?
1. At the most crucial point you do not provide the customer with the information that will get them what they need.
2. You make many mistakes.
3. Your system is bureaucratic and seems to be done in a automated way. No common sense is involved (or your employees lack it.
In conclusion. My problem is not solved and you have stolen valuable pleasurable time from me during my holiday. WHilist you are paid to provide the exact opposite.
Raoul Boucke
4 August 2024
Unprompted review
Reply from Travelfrom.nl
Dear Raoul Boucke,
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you've experienced with Travelfrom.nl. Your concerns are very important to us, and we want to address them thoroughly.
Firstly, we understand the frustration caused by constant changes to your ticket and the urgency to accept them within a short time frame. Unfortunately, the timing for these changes is determined by the airlines, and we are obligated to follow their guidelines. On average, the time given for accepting changes is around 2 hours. We strive to communicate these as quickly as possible to give you ample time to respond.
Regarding layover times, we acknowledge that short layovers can be stressful, especially when navigating immigration processes. We will make sure to review our process to provide better-suited itineraries that account for these factors.
Lastly, the cost of changes is calculated based on the tariff rules established by the airline, which can sometimes result in higher fares. We recognize how frustrating this can be and are committed to seeking the best possible solutions for our clients.
Again, we apologize for the inconvenience you've experienced. We value your feedback and are committed to improving our services. If there’s anything further we can assist you with, please do not hesitate to contact us.
07/08
Please note that we have already processed your new ticket change request. You can pay the bill in the same section where you sent the request.
Please do not delay, as the number of seats on board the aircraft is limited.
Also, for the inconvenience caused to you, the service fee of our agency for processing the application is not included in the bill.
07/08
We would like to clarify the situation regarding the charges for changing your flight dates.
The amount for changes is calculated exclusively according to the rules of the airline's tariff. Based on the changes you indicated in your request, the surcharge reflects the airline's fee for those adjustments. As we have emphasized, this amount is determined solely by the airline.
In light of the inconvenience you encountered, we did not add our company's service fee to the bill. We strive to provide transparent and fair service to our customers, and we appreciate your understanding.
If you have any further questions or need additional assistance, please do not hesitate to reach out.
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