Jen was beyond fantastic!! She patiently LISTENED to my situation, then carefully and completely answered my questions, never made me feel rushed, gave me time to input changes on the online form and... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Speaking with your representative Lauren, was amazing. She listened and was VERY patient with me. She stayed on the phone until I completed the travel insurance form process, and told me afterward I w... See more
Company replied
I have always used Travelex Insurance for my international trips because of their high ratings, but this is the first time I needed to use them. My experience with Travelex was excellent. Every time... See more
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I called 1800-228-9792 before I purchase for my wife and I travel ins to Italy, I don't know which is right Insurance to us. sales rep-Frank he was very helpful and explain all the benefit of travel i... See more
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Company details
Written by the company
Protect your trip investment and receive emergency travel assistance with a travel insurance plan from Travelex. Anywhere you go, we're there to protect you.
Contact info
810 North 96th Street, Suite 300, 68114, Omaha, United States
- 1-800-228-9792
- customersolutions@travelexinsurance.com
- travelexinsurance.com
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Travelex Insurance Services
Thank you for posting on Trustpilot! We're happy to hear you found the process easy to use. Safe Travels!
Would be nice to be able to specify my…
Would be nice to be able to specify my beneficiary instead estate by default.
20 July 2026
Reply from Travelex Insurance Services
Thank you for taking the time to post on Trustpilot, we appreciate your feedback. To clarify, when a policy is purchased, the term used by default is “estate”. It is an insurance regulation/law that we require validation of the policy owner to submit the beneficiary in writing (via email) to Travelex at customersolutions@travelexinsurance.com. We are unable to accept a specific beneficiary name over the phone or online. Thank you again for your feedback, we hope this helps.
Choices were straightforward
Choices were straightforward. In person telephone customer service for my questions was available, friendly, knowledgeable and useful.
19 July 2026
Reply from Travelex Insurance Services
Thank you for taking the time to post and review us! We're happy to hear that your experience was good and your questions were answered. Wishing you a safe trip!
Reply from Travelex Insurance Services
Thank you for your review on Trustpilot! We take great pleasure in your peace of mind - safe travels!
I spoke with Tony on the phone…
I spoke with Tony on the phone (telephone survey did not work). He was exceptionally patient, thorough, and helpful. He exceed my expectation except for the fact that I have found most of your online agents patient and thorough!!
16 July 2026
Reply from Travelex Insurance Services
Thank you for taking the time to review us and post on Trustpilot. We will pass along your praise to Tony!
Enjoy your trip and thank you for choosing Travelex Insurance!
Someone to answer your questions!
Customer service is good! I called the number on the website and got a helpful person at the other end (not a complicated phone tree!).
I would like to see more information on the website e.g. for more complicated itineraries.
16 July 2026
Reply from Travelex Insurance Services
Thank you for taking the time to post! We’re so happy to hear that you got answers to your questions. We’ll share this with our team as we continue to improve our site.
Wishing you safe travels and thank you for choosing Travelex Insurance!
fast
fast, comprehensive, easy
I feel comfortable using this service in case I have a need.
15 July 2026
Reply from Travelex Insurance Services
Thank you for taking the time to review us on Trustpilot.
Your customer experience is very important to us at Travelex Insurance. We take great pleasure in your peace of mind!
Safe travels and enjoy your journey!
Quick and easy to get a quote
Quick and easy to get a quote and sign up for travel insurance. When you are spending over $10K for a trip, insurance is almost a must.
15 July 2026
Reply from Travelex Insurance Services
Thank you for taking the time to post! Your customer experience is very important to us at Travelex Insurance.
Wishing you a safe journey and a relaxing vacation when you arrive!
IT WAS VERY EASY TO SELECT AND PURCHASE…
IT WAS VERY EASY TO SELECT AND PURCHASE MY TRAVEL INSURANCE PLAN.
15 July 2026
Reply from Travelex Insurance Services
Thank you for sharing your feedback with us! We’re glad to hear that you found our website easy to use and that the plan options helped you choose the right coverage for your trip.
Wishing you a safe trip!
Reply from Travelex Insurance Services
Thank you for sharing your feedback with us! We’re glad to hear that you found our website easy to use.
Safe travels!
able to talk to real people with…
able to talk to real people with Question I had before booking.They were helpful and answer any of my concerns.
14 July 2026
Reply from Travelex Insurance Services
Thank you for taking the time to post your feedback! We’re so happy to hear that you got answers to your questions.
Wishing you safe travels and thank you for choosing Travelex Insurance Services!
Horrible! Beware
The day before our departure, which was on a weekend, I realized my child was not listed on the policy. Since customer service was closed, my only option was to send an email. My initial response indicated that the policy could be adjusted to include my child. However, over the next 10 days while we were already on our trip, I received multiple, conflicting responses—some representatives said the adjustment could be made, while others said it could not.After 10 days of back-and-forth emails, when most of our trip had already passed, Travelex finally informed me that they would not add my child because I had purchased the policy several months earlier. By that point, the decision was essentially meaningless.
The entire purpose of purchasing travel insurance is to have peace of mind before and during your trip. Instead, I spent the majority of my vacation wondering whether my child had coverage while waiting for a definitive answer. If it takes 10 days to receive a final decision on a simple policy adjustment, it defeats the purpose of having travel insurance in the first place.At no point during the purchase process or in the policy documentation was it made clear that I needed to contact them immediately after purchasing the policy in order to receive the included child benefit. The policy simply states that one child is included, which reasonably led me to believe the coverage was automatic.
This experience was extremely disappointing. The inconsistent information provided by different representatives, along with the lack of transparency regarding the enrollment requirements for the included child coverage, left me with little confidence in Travelex's customer service. Because of this experience, I will not be purchasing travel insurance from Travelex again, nor will I be recommending them to family or friends. I primarily purchased travel insurance for medical coverage, and there are other providers that offer equal or better medical benefits while being much more transparent about their policy requirements and coverage rules. I would encourage others to compare their options carefully before choosing Travelex.
31 May 2026
Unprompted review
Reply from Travelex Insurance Services
Your customer experience is very important to us at Travelex!
Please email us your confirmation number and the primary name on the policy to Travelex Insurance at
TISReviews@travelexinsurance.com.
Once we are able to review your situation, we will email you directly.
Sincerely,
Travelex Insurance Services
Easy to use one of the few companies…
Easy to use one of the few companies that offers Accidental Death & Dismemberment as an option.
11 July 2026
Reply from Travelex Insurance Services
Thank you for sharing your feedback with us! We’re glad to hear that you found our website easy to use and that the plan options helped you choose the right coverage for your trip.
Wishing you safe travels and thank you for choosing Travelex Insurance!
Allow a field to name a beneficiary!
10 July 2026
Reply from Travelex Insurance Services
Thank you for reaching out to Travelex Insurance Services (“Travelex”) on Trustpilot, we appreciate your feedback.
It is an insurance regulation/law that we require validation of the policy owner and we are unable to accept a specific beneficiary name online. I'm happy to hear you were able to contact our customer solutions department prior to departing and on the same day as purchase.
Thank you again for your feedback, wishing you safe travels!
It was great.
9 July 2026
Reply from Travelex Insurance Services
Thank you for sharing your feedback with us! We’re glad to hear that you found our website great.
Wishing you safe travels!
Reply from Travelex Insurance Services
Thank you for sharing your feedback with us! We’re glad to hear that you found our website quick and the information clear. Safe travels!
Reply from Travelex Insurance Services
Thank you for taking the time to post and review us. We're so happy to hear that your experience was positive - we love protecting travel dreams. Wishing you safe travels!
Travelex is the easiest way to secure…
Travelex is the easiest way to secure insurance. I use you guys for all my trips.
3 July 2026
Reply from Travelex Insurance Services
Thank you for your review on Trustpilot! We sincerely appreciate your business. We hope your vacation is relaxing!
it was easy to process
3 July 2026
Reply from Travelex Insurance Services
Thank you for taking the time to post! We're glad to hear you found the process so easy. We hope your trip is wonderful!
I've used Travelex for several trips
I've used Travelex for several trips. They are reliable & trustworthy!
2 July 2026
Reply from Travelex Insurance Services
Thank you so much for taking the time to leave a review! We're so happy to have you as a customer - we take great pleasure in your peace of mind. Safe travels!
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