Travel Department Reviews 

5,420
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 532 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional tour guides for their extensive local knowledge, exceptional helpfulness, and genuinely friendly attitude throughout every single excursion. Travelers also highlight the remarkably well-organized daily itineraries, safe transportation, and comfortable hotel accommodations that make discovering international destinations completely stress-free and enjoyable. Some reviewers were not happy with the evening meals provided at certain hotels, noting that the food choices could sometimes feel rather inconsistent and disappointing. A few other people also felt that communication issues, unexpected delays, or specific tour guide details occasionally fell short of expectations during busy moments.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the exceptional knowledge and... See more

Holidays

Clients share positive opinions on holidays, describing them as well-organised, stress-free, and offering a... See more

Location

Reviewers mention positive feedback about location, highlighting that hotels are often perfectly positioned... See more

Service

Users describe positive interactions with service, highlighting a welcoming and stress-free experience from... See more

Quality

Consumers find quality to be positive, highlighting clean accommodations and excellent meals. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’re just home after a week spent in Lake Como and used the Travel Department for our organised tours. Our guide was Carol - all we can say is such a big thank you for making our holiday and all t... See more

Rated 5 out of 5 stars

Fjords of Norway including Bergen, Flam & Oslo. A wonderful holiday from beginning to end. The itinerary involved travel from west to east with four hotels, coach, boat and rail journeys, but everyth... See more

Rated 5 out of 5 stars

Travel Dept trip to Costa del Sol. Lovely trips inc Nerja, Malaga and Granada, olive oil tasting, Lecrin Valley, Salobrena, Frigiliana. Hotel quite comfortable with excellent food,in lovely town of Al... See more

Rated 5 out of 5 stars

We had a very enjoyable holiday recently in Morocco with a lovely group of people. There were 12 of us, an ideal size as we travelled in a minibus and covered big distances each day. Our guide, Hamel,... See more


Company details

  1. #5 of 12 best companies in Tour Operator
  2. #4 of 6 best companies in Cruise Travel Agency
  3. #1 of 3 best companies in Cultural Tours Provider
  4. #1 of 1 best companies in Sightseeing Tour Agency
  5. #5 of 14 best companies in Travel Agency
  6. #3 of 8 best companies in Travel Aggregator

Written by the company

We've been providing our customers with expertly crafted travel experiences for over 30 years. From hot spots to hidden gems, we offer guided holidays to 100s of destinations worldwide. Our holidays typically include flights, accommodation, transfers and guided excursions. We carefully plan your trip, so you experience the best holiday highlights accompanied by an expert local guide.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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4.8

All reviews

(5,420)

531 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Excellent trip on Douro

Excellent trip on Douro. The boat staff food and excursions were wonderful. However using Lisbon airport was a disaster .
Transfers were too long.

8 May 2026
Rated 5 out of 5 stars

I love that all is pre arranged for the…

I love that all is pre arranged for the trip. You have your itinerary and basically all you have to keep in mind is turning up on time. People are friendly, all seeking the same experience.I have travelled many times with The Travel Department and will do so again and again.

30 April 2026
Rated 5 out of 5 stars

Egypt Tour with The Travel Department

We just completed a wonderful 12 day Egypt tour with Nile cruise, newly built Cairo museum, temples and finished with a few days in the Hurghada resort. Overall, we would highly recommend The Travel Department and, in particular, our assigned guide, Dodi. He is an expert Egyptologist but a lot more besides. He made a good holiday and great one.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Andalucía

The company looked after our group remarkably well. The hotels in Antequera and Granada were fine. We had a wonderful guide: Alex was very well-informed, amusing and patient. Don't let him go. Give him a bonus.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Egypt Tour

Just returned from a 12 day tour of Egypt covering the Great Pyramids and Grand Egyptian Museum of Cairo, 7-day Nile cruise from Luxor to Aswan and back and a 2-day stay in Hurghada Red Sea Resort. The tour, led by our amazing tour guide Dodi, was informative, interesting, never a dull moment, and most of all fun. Everything went smoothly and highly recommend the staff, food and accommodation at all stages of the tour.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Great trip to Egypt

Our trip to Egypt was a fantastic experience. Everything was excellent, the hotels we stayed in, the river cruise where the staff and the food were exceptional.
And we were blessed to have an outstanding guide in Dodi. He is extremely knowledgeable, patient and best of all great fun. We had a tremendous trip.


11 April 2026
Unprompted review
Rated 5 out of 5 stars

We have just returned from a fabulous…

We have just returned from a fabulous and very memorable holiday Highlights of Vietnam with The Travel Department. From the beginning right up to the end the entire trip was brilliantly organised. Everything worked like clockwork. Our guide Jimmy Chung was superb from the moment we met him until we said Goodbye to him at Saigon airport. We were with a terrific group of people who all contributed to making the experience even more special. We are looking forward to booking our next holiday with The Travel Department.

1 May 2026
Rated 5 out of 5 stars

Guided tour with best of Egypt

Egypt Ciro 2 days, 7 days Nile cruise ,the 3 day beach resort. Very well organised on all levels and events. Tour Guide Aimen (nickname Dodie) was engaging, exceptional well informed on subject matters and friendly (5*)

11 April 2026
Unprompted review
Rated 4 out of 5 stars

Cairo, Nile cruise and Hurghada

Great trip, well organised and run by the great and knowledgeable Dodi. Surely the best guide we could have had. The only flies in the ointment were the fact that, due to a wait of over an hour in Cairo passport control, the coach left without us. Resulting in us having to pay €40 for a taxi to the hotel. No apology or refund. The cruise boat, while comfortable was very old and dated. The food on board wasn't very good, although there was plenty of it. Almost everyone in our party of 40 had stomach upsets (or worse).

11 April 2026
Unprompted review
Rated 4 out of 5 stars

Montenegro experience

Our hotel was huge set in beautifully maintained grounds with well appointed swimming pools. The beach was very accessible and the town of BUDVA was within walking distance on a beautiful coastal walk. Staff were very helpful and friendly. Good choice of food for all meals.

1 May 2026
Rated 5 out of 5 stars

Very good guide Ingrid from the first…

Very good guide Ingrid from the first meet up and throughout the week, she was a great guide. The hotel was very nice, and very cental, lovely staff especially the staff in the breakfast room, who were funny and jolly. I was very happy with my accomodation. The daily tours were fabulous. I would have preferred more time in the Rothchilds gardens than Nice, but that is my opinion. All went swimmingly as usual with travel department. I shall be back on tour with TD soon.

31 March 2026
Rated 5 out of 5 stars

Egypt - fantastic

Our trip to Egypt was amazing.
It was faultless start to end.
The guide, Dodi, was friendly, helpful and extremely knowledgeable. He took great pride in his county and his work, he couldn't do enough for us.
The optional trips are well worthwhile.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Dad’s Army!

Dad’s Army !
We recently completed a 3-city tour of China with Travel Department, and I can honestly say it exceeded all expectations. The entire trip was exceptionally well organised from start to finish, with every detail carefully thought out.

A special mention has to go to our local representative, Jack. He truly made the experience seamless. Everything was arranged perfectly—no long queues, no confusion, and every day ran like clockwork. He ensured everyone was ready and comfortable for each excursion, and there were absolutely no hiccups along the way.

On the rare occasion that a small issue arose, Jack handled it with complete professionalism and efficiency. He was also great company during longer journeys, keeping us entertained and making the travel time pass quickly.

His dedication, organisation, and warm personality played a huge role in both the smooth running and overall enjoyment of the trip. It’s clear he takes great pride in what he does.

I would highly recommend this tour and Travel Department to anyone considering a similar holiday. I’m already looking forward to my next trip—and fingers crossed, I’ll be lucky enough to have Jack as our rep again!

16 April 2026
Rated 5 out of 5 stars

China April 2026

We recently booked a trip to China with the Travel Department and we had the most amazing experience. The local guide, Jack, made the holiday run super efficiently, he was a wealth of knowledge and information, and he was super enthusiastic. The transfers were flawless and accommodation etc. was first class. Highly recommended !!

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Costa del Sol

We recently returned from a trip to the Costa del Sol, including Nerja, Malaga & Granada. We stayed at the Ibersol Almuñécar Beach & Spa. The hotel has a great location just off the seafront. The staff, for the most part, were excellent, both friendly and efficient. The trips were both interesting and worthwhile, and the driver(whose name I forgot) was excellent. We struck it lucky with the group, who were great craic. Our guide Claire was just brilliant. Nothing was too much trouble for her. The only slightly negative point was the quality and choice of the main course on a couple of nights; aside from that, the choice at breakfast and the evening meal starters were the stars of the show. Overall, we had a great holiday.

15 April 2026
Unprompted review
Rated 4 out of 5 stars

Travel department Maderia walking holiday

Guides and walks excellent. Tough terrain and quite dangerous but managable if youre a walker already. Selection of walks on various parts of island great as you get completly different perspective. Pick up from airport and bussed around excellent. Packed lunches amazing. Very impressed..

20 April 2026
Rated 4 out of 5 stars

The early starts were worth it

The hotel accommodation was excellent. The river cruise and the visits to the museum the tombs and the temples were enjoyable and informative and the guide Dodi was top notch. I have nothing negative to say about the trip and wish it could have been a little longer.

11 April 2026

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