We had a great trip. Super hotel. Abba bus was different than expected, no toilet on board, this was an issue for a member of our party. Bus driver couldn't have been more helpful, lovely chap
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We booked for two nights in crown plaza Kings Cross and the ABBA voyage experience. The hotel was well located with a bus stop outside Kings cross station approximately 5 mins journey time. Very... See more
Company replied
Our driver was prompt (even early) and was informative and friendly on our drive from London to Stonehenge and then on to Southhampton. He even offered us bottles water at Stonehenge and said we could... See more
Company replied
Professional driver and clean, well appointed vehicle. Perfect for two people with baggage. Minor trouble connecting at the pickup point but everyone worked quickly to connect us. We overstayed at Win... See more
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Company details
Written by the company
The Travel Compendium team aims to provide our customers with memorable travel experiences at competitive prices by offering curated unique packages and a streamlined booking process. Through these packages, we can include more bang-for-your-buck. From the hotel to transfers, attractions to restaurants, we work with our partners to offer exclusive “extras” to our travelers at all points of the trip and offer packages that enhance your vacation at exceptional rates. Composed of seasoned travelers, we pride ourselves on the quality of the packages we offer for all budget ranges.
Contact info
651 N. Broad St., Suite 206, Middletown, 19801, Wilmington, United States
- reservations@travelcompendium.com
- travelcompendium.com
4.5
Excellent
489 reviews
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This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 2 weeks
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Driver and pickup was very good
Driver and pickup was very good. Where I would downgrade the company is in correspondence. Although t hey communicated a lot, it was different people each time and mostly form replies. I would answer one person and the next day get a standard form from another person asking the same questions. I never knew if they were getting the answers I was giving or changes I was making. Follow up lettets always said " your account has been upgraded." I never knew if things were going to be what i requested. Ultimately, when I got to London, I talked to someone in person. Everything worked out, but it was frustrating.
4 June 2024
Reply from Travel Compendium
Dear Barbara.
Thank you for your feedback. We're glad to hear that you were pleased with the driver and pickup service. We apologize for the confusion and frustration caused by our correspondence process. Your comments are invaluable, and we will work on improving our communication to ensure a more seamless experience. We appreciate your understanding and are pleased that everything ultimately worked out during your visit to London. Thank you for bringing this to our attention. We hope to have the pleasure of serving you again in the future!
Travel Compendium Team
Recommended
Everything went smoothly, and we were on time for the cruise departure - a convenient and fun way to transfer to Southampton.
26 May 2024
Reply from Travel Compendium
Dear Customer,
Thank you for your feedback! We're delighted to hear that everything went smoothly and that you found the transfer convenient and enjoyable.
We look forward to serving you again in the future.
Thank you for choosing Compendium!
Travel Compendium team
Reply from Travel Compendium
Dear Valued Customer
Thank you so much for taking the time to share your experience with us! It truly warms my hearts to hear that you had a fantastic time working with our travel specialist Manisha. She team puts their heart and soul into providing exceptional service, so it means the world to us that you appreciated it. If you ever need help with your future travel plans, please know that we are here for you and would be delighted to assist you again!
Thank you from us all at Travel Compedium!
Reply from Travel Compendium
Dear Valued Customer
Thank you for sharing your experience with us!
We are pleased to hear that our driver was punctual, efficient, and friendly during your ride. Providing excellent service is our top priority, and we are glad to know that we met your expectations. We appreciate your feedback and look forward to serving you again in the future.
Thank you for choosing Travel Compendium
Your driver was in the wrong terminal
Your driver called me to locate me. Since I am a stranger to the country, we couldn’t understand each other. His accent was very hard to understand, even by a terminal agent. He was yelling!
Finally, after more than 30 minutes of talking on the phone, we found out he was in the wrong terminal !
He said, the company did not give him my name, nor the details about the ship we travelled on.
Poor and sickening experience.
12 May 2024
Reply from Travel Compendium
Dear Antoine
We sincerely apologize for any inconvenience caused by the lack of communication from our end. We understand the importance of timely and clear communication with our customers, and we regret that we were unable to reach you to address your feedback.
Please know that we take customer feedback seriously and have taken steps to ensure that this issue does not occur in the future. We have addressed the situation with the driver to prevent any similar incidents from happening again.
Once again, we apologize for any inconvenience this may have caused and appreciate your understanding.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
The driver was timely
The driver was timely, friendly and helpful. He provided information on London and different sites during the ride and navigated the busy streets with ease.
3 May 2024
Reply from Travel Compendium
Dear Barb
Thank you for taking the time to share your feedback with us!
We are delighted to hear that your experience with our driver was nothing short of exceptional. It's fantastic to know that he not only provided timely and friendly service but also went the extra mile by sharing insights about London and its attractions, adding value to your journey.
Maneuvering through the bustling streets of London can be quite a feat, so we are glad to hear that he navigated them effortlessly.
Your kind words mean a lot to us, and we cannot wait to have the pleasure of serving you again for another memorable ride in the future.
Reply from Travel Compendium
Dear Sharon
I am delighted to hear about your positive experience with our services. It is wonderful to know that our driver was punctual, safe, personable, and accommodating during your journey. Providing a comfortable and pleasant experience for our customers is always our top priority, and I am glad to hear that we met your expectations.
Thank you for choosing us for your transportation needs, and we look forward to serving you again in the future.
Safe travels!
Driver was friendly and helpful
Driver was friendly and helpful. He was 30 minutes late for our pickup due to London commute traffic but we were informed about his delayed arrival.
15 May 2024
Reply from Travel Compendium
Dear Patricia
Thank you for sharing your experience with us. We are glad to hear that our driver was friendly and helpful during your journey.
We apologize for the delay in pickup due to London commute traffic, but we appreciate your understanding. Keeping you informed about the delay is important to us, and we strive to provide transparent communication in all situations.
We hope that despite the delay, you had a pleasant overall experience with us.
Thank you for choosing our services and we look forward to serving you again in the future.
Ride never showed up
Ride never showed up. Waited from 7am to 10am at cruise terminal. We never saw a driver with our name presented and we were just left without a ride which we paid for in advance…. Never will use these people.
15 May 2024
Reply from Travel Compendium
Dear Carl
We sincerely apologize for the negative experience you had with our service. Our driver did everything they could to locate you at the designated location with a sign displaying your name. Despite their efforts and multiple attempts to contact you, they were unfortunately unable to connect with you.
An email has been sent to you in an attempt to address any communication issues and resolve the situation. We deeply regret any inconvenience this may have caused and we are committed to making it right in the future. Your feedback is extremely valuable to us, and we are dedicated to enhancing our service based on experiences like yours.
Thank you for bringing this to our attention.
Will not use Travel Compendium again
Travel Compendium needs to consult with customer on flight times. Especially knowing that flight changes incur fees. We had to get up at 3:00 a.m. to get an early flight that Travel Compendium scheduled without consulting with us. Never again will I use this 3rd party service.
12 May 2024
Reply from Travel Compendium
Dear Debbie
We sincerely apologize for any inconvenience you may have experienced. As outlined in our terms and conditions, flight bookings are non-amendable and nonrefundable. We did make an effort to contact you via email regarding your request to change your flight hours, but regrettably, we did not receive a response from you. If you have any further questions or concerns, please do not hesitate to reach out to us.
Thank you for your understanding.
Excellent ride from Southampton to London
Zafeer was early to pick us up which was great. He is an outstanding driver and very kind. We would definitely use him again.
6 May 2024
Reply from Travel Compendium
Dear Mark
Thank you for sharing your experience with us! We are thrilled to hear that Zafeer provided you with excellent service as an early and outstanding driver. We pride ourselves on having a team of kind and professional drivers who go above and beyond for our customers. Your kind words mean a lot to us, and we would be more than happy to have you ride with us again in the future.
You'll be happy to know that I have passed your positive experience with Zafeer!
Thank you for choosing us and we look forward to serving you again soon!
Reply from Travel Compendium
Dear Shana
Thank you for taking the time to leave us a review! We are delighted to hear that your airport pick-up experience was seamless and efficient. Providing prompt and professional service is a top priority for us, and we are thrilled that we were able to make your transportation needs hassle-free.
We appreciate your feedback and look forward to serving you again in the future.
Thank you for choosing us!
Customer service was very responsive…
Customer service was very responsive and everything was exactly like expected
30 April 2024
Reply from Travel Compendium
Dear Audrea
Thank you for taking the time to leave us an amazing review! We are delighted to learn that your experience with our customer service team exceeded your expectations. Ensuring exceptional service and delivering seamless experiences to our customers is paramount to us.
Your feedback is greatly appreciated, and we eagerly anticipate the opportunity to serve you again in the future.
Thank you from us all at Travel Compendium!
Timeliness
Timeliness, luggage assistance; there was a Marathon in London the day we left and so many streets were closed. Apparently our original driver couldn't make it in time and had to call the person who did drive us! Great value!
3 May 2024
Reply from Travel Compendium
Dear Cynthia
Thank you for leaving us a 5-star review! We are delighted to hear that our team was able to provide you with excellent service, despite the unexpected challenges of the London Marathon causing road closures. We always strive to ensure our customers have a smooth and stress-free experience, and we're glad to hear that our driver was able to make alternative arrangements to get you to your destination on time.
We appreciate your kind words and hope to have the opportunity to serve you again in the future!
Reply from Travel Compendium
Dear Valued Customer
Thank you again for your kind words, we are very happy that you had such a good experience and we hope to serve you again in the future!
From us all at Travel Compendium
Our driver was very helpful
Our driver was very helpful and professional. He pointed out things to see.
26 April 2024
Reply from Travel Compendium
Dear Susan
Thank you for your kind words! We're thrilled to hear that our driver was able to enhance your experience by pointing out things to see along the way. We strive to provide top-notch service and it's always great to receive positive feedback. We hope to have the opportunity to serve you again in the future.
Thank you from us all at Travel Compendium
Reply from Travel Compendium
Dear Valued Customer
Thank you for your kind words and for giving us a 5-star rating on Trustpilot! We truly appreciate your support and are glad to hear that you had a positive experience with us. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out.
Thank you again for choosing us!
Reply from Travel Compendium
Dear Valued Customer
Thank you for your positive feedback! We are glad to hear that you had an excellent trip and enjoyed our company. We strive to provide timely and top-notch service to all of our customers. We hope to have the opportunity to travel with you again in the future.
Thank you for choosing us for your journey!
Driver was on time and polite
Driver was on time and polite. Would recommend and/or use again.
16 April 2024
Reply from Travel Compendium
Dear Valued Customer
Thank you for your kind words! We are glad to hear that your driver was on time and polite. We appreciate your recommendation and look forward to serving you again in the future.
Thank you again from us all at Travel Compendium.
Dan the Man
We were with Dan for four hours on our drive to London via Stone Henge. Great music selection in the car. Knew the sites well. Gave a nice preview drive through the city on way to hotel. On time. Walked the Stones with us. Very knowledgeable!
15 April 2024
Reply from Travel Compendium
Dear Micheal and Diane
Thank you so much for your kind words! We're thrilled to hear that you enjoyed the experience with Dan and that he made your journey to London via Stone Henge memorable. We're glad he provided a great music selection and was knowledgeable about the sites. We'll be sure to pass along your compliments to him. We hope you had a fantastic time exploring the city and visiting the Stones!
Thank you from us all!
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