Well I found this site and thought I would give it a go and book a flight with them So I booked it online and everything was simple and great then when I finished I had a phone call back from a lady... See more
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See what reviewers are saying
I booked a flight Ticket from Traveasy, while the experience can get stressed, they always make it work at the end. The initial Ticket details I got were wrong, But kudos to their support team for pro... See more
The online chat service is second to none. Prince Singh was my service agent and he answered all my questions quickly. It's a simple and unassuming website but all the information that I needed for fl... See more
I'm creating a Trustpilot account so I can warn you against going through this scam of an agency. I purchased a ticket -- lured in by the low price -- and got a phone call 10min later saying I didn't... See more
Company details
Written by the company
Traveasy.com has the ability to price thousands of flight routings and hotel properties at the most competitive price. We offer 24/7 support for our customers and we request your reviews to be able to improve our service to you.
Contact info
14 Hanworth Road, Hounslow, Middlesex, TW3 1UA, United Kingdom
- 0208 819 9853
- info@traveasy.com
- traveasy.com
Breach of guidelines
The booking experience was seamless and…
The booking experience was seamless and it was really helpful to talk to Simran who resolved my queries at the earliest.
12 June 2026
Unprompted review
Reply from Traveasy
Dear Harshit,
Thank you for your wonderful feedback about Traveasy.
We were delighted to read the complimentary comments that you made about Traveasy booking experience and customer service. We hope to be of service again very soon.
Warm Regards,
Traveasy
Tricky prices
I booked a flight to France through TravEasy after finding a fare on Google Flights that was significantly cheaper than other providers. The advertised price was £236, and I completed the purchase expecting that to be the final cost. However, after I paid, I received a call informing me that I would need to pay an additional £52 before they would issue my tickets.
What made this especially frustrating was that I was given different explanations by different representatives. One person mentioned waitlisting, another referred to taxes, and another gave a different reason entirely. It felt as though the low price was being used to attract customers, only for additional charges to appear after payment had already been made.
When I asked for a refund instead, I was told that cancelling would also cost £52. In other words, I was being asked to pay the same extra amount whether I wanted the tickets or my money back. That left me feeling trapped in a lose-lose situation.
The customer service experience only added to the frustration. Over three separate days, I spoke with three different representatives and had to explain the entire situation repeatedly. At times I was directed to email support, but my emails went unanswered. Communication was poor throughout, and it often felt like my time was being wasted while they held both my money and my tickets. Because my funds were tied up, I couldn’t confidently book with another provider without risking paying for two sets of flights.
I later discovered that other customers have reported very similar experiences, which made my situation feel less like an isolated mistake and more like a recurring issue.
The only reason this review is not 1 star is because the final representative I spoke with, Manish Kumar, was able to resolve the issue and get my tickets issued without requiring me to pay the additional charges. Without his help, this would have been a much lower rating.
Overall, my experience was stressful, confusing, and unnecessarily time-consuming. I would strongly advise anyone booking through TravEasy to be cautious and to confirm that the advertised price is truly the final price before making payment.
8 June 2026
Reply from Traveasy
Dear Luca,
Thank you for your feedback. Please note that the fares displayed on our website are dynamic and subject to real-time airline inventory and availability. We understand that changes in fare availability between payment and ticket issuance can be frustrating. Our team works to secure bookings at the confirmed price wherever possible, but where airline-pricing changes in real time and this can affect the final ticketing outcome. We remain committed to ensuring our booking process and communications are as clear as possible for all customers.
Reply from Traveasy
Dear Vikram,
Thank you for your wonderful feedback about Traveasy.
We were delighted to read the complimentary comments that you made about Traveasy booking experience and customer service. We hope to be of service again very soon.
Warm Regards,
Traveasy
thanks for the easy ticket booking
thanks for the easy ticket booking, rohit was very helpful
11 June 2026
Unprompted review
Reply from Traveasy
Dear Manvi,
Thank you for your kind feedback about Traveasy.
Thank you for taking the time to share your experience and helping other customers feel confident in choosing our travel booking services.
Warm Regards,
Traveasy
Booking process was simple and straight…
Booking process was simple and straight forward got my confirmation email quickly and confirmed flights would recommend and use again in the future
2 June 2026
Reply from Traveasy
Dear Junaid,
Thank you for sharing your positive booking experience with Traveasy. We are delighted that our team found you a great flight price. We look forward to assisting you with your next flight booking.
Warm Regards,
Traveasy
Managed to get a good price in peak…
Managed to get a good price in peak season for my vacation to Bali. Thank you to Juli who helped with the ticket price changes and fast confirmation on my booking details.
10 June 2026
Unprompted review
Reply from Traveasy
Dear Ebrahim,
Thank you for sharing your positive booking experience with Traveasy. We are delighted that our team found you a great flight price. We look forward to assisting you with your next flight booking.
Warm Regards,
Traveasy
Reliable and cheap
I had a reliable and efficient experience with Traveasy. I also got a cheap price for an international trip which I am happy with. Rohit Negi was very accommodating and took into account all my requests.
10 June 2026
Unprompted review
Reply from Traveasy
Dear Chandni,
We were really pleased that your experience booking with Traveasy was so rewarding. We always strive to make booking flights as easy and affordable as possible and look forward to helping you plan your next trip. Thank you!
Warm Regards,
Traveasy
Great fast service
10 June 2026
Unprompted review
Reply from Traveasy
Dear Naresh,
Thank you for your wonderful feedback about Traveasy.
We were delighted to read the complimentary comments that you made about Traveasy booking experience and customer service. We hope to be of service again very soon.
Warm Regards,
Traveasy
Reply from Traveasy
Dear Raj,
Thank you for sharing your positive booking experience with Traveasy. We are delighted that our team found you a great flight price. We look forward to assisting you with your next flight booking.
Warm Regards,
Traveasy
Great customer service by Abhishek…
Great customer service by Abhishek Chaudhary and very helpful
6 June 2026
Unprompted review
Reply from Traveasy
Dear Biju,
Thank you for your wonderful feedback about Traveasy.
We were delighted to read the complimentary comments that you made about Traveasy booking experience and customer service. We hope to be of service again very soon.
Warm Regards,
Traveasy
I received an excellent Customer…
I received an excellent Customer service from Prince . They politely deal with me. Also give me time to take through process ,thank you
8 June 2026
Unprompted review
Reply from Traveasy
Dear Anjana,
Thank you for such positive feedback about Traveasy customer service.
It is always a pleasure to receive such good reviews about our flight booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Traveasy
Scummy buisness
This company is the worst 3rd party budget travel company I have ever used. Booked a ticket, received a confirmation, saw the money leave my account should have been a simple transaction. the following day they tried to charge additional money because the fare had increased. This is scummy and also illegal I will never use them. You can't change the price after a good has been paid for.
8 June 2026
Unprompted review
Reply from Traveasy
Dear Kaila,
Thank you for your feedback. As with all airline bookings, fares are subject to live inventory and dynamic pricing. Once payment is received, a payment confirmation is issued; however, the booking is not fully confirmed until the ticket has been issued. Once the ticket has been issued there is an additional confirmation mail sent. We understand that changes in fare availability between payment and ticket issuance can be frustrating. Our team works to secure bookings at the confirmed price wherever possible, but where airline pricing changes in real time, this can affect the final ticketing outcome. Traveasy does not send any booking confirmation until the ticket is issued. If we are unable to issue the ticket at the price you have paid, the customer will receive a full refund. Therefore, we do not see any wrongdoings here. We remain committed to ensuring our booking process and communications are as clear as possible for all customers.
Charged me £50 admin fee for cancelling…
Charged me £50 admin fee for cancelling a flight within ONE HOUR of booking that o realised was on the wrong date (and refused to change to correct date one day earlier). The Indian customer service rep was so rude and pompous. Unbelievable. Don’t book with them! They have 2.5 starts rating (wish I’d checked before booking..)
6 June 2026
Reply from Traveasy
Dear Pounch,
As noted in our previous response, the facts of this booking have not changed. The cancellation charges were applied in accordance with our policy because the travel date selected by you at the time of booking was incorrect. Therefore, the applicable cancellation fees remain valid under the booking terms and conditions. Our previous response accurately reflects the circumstances of this case, and we have no further information to add.
Easy flight change via phone
Initially booked a flight for £250. They emails me to say I had to pay an extra £50. Total £299. I found the actual airline had a perfect flight two hours later for £297. Jhanvi changed my flights so I could make that one for no extra cost. Great help
8 June 2026
Unprompted review
Reply from Traveasy
Dear Eden,
Thank you for your kind feedback about Traveasy.
Thank you for taking the time to share your experience and helping other customers feel confident in choosing our travel booking services.
Warm Regards,
Traveasy
Reply from Traveasy
Dear Liam,
Thank you for your feedback. We’re glad Traveasy could help you find a competitive flight price. Our team works hard to always offer great value on flights, and we look forward to helping with your next booking.
Warm Regards,
Traveasy
Traveasy services are too good
Traveasy services are too good. They are having excellent call center executives to make booking hassle free
5 June 2026
Reply from Traveasy
Dear Srini,
Thank you for sharing your positive booking experience with Traveasy. We are delighted that our team found you a great flight price. We look forward to assisting you with your next flight booking.
Warm Regards,
Traveasy
Best customer support in crucial hours
7 June 2026
Unprompted review
Reply from Traveasy
Dear Ravi,
Thank you for your wonderful feedback about Traveasy.
We were delighted to read the complimentary comments that you made about Traveasy booking experience and customer service. We hope to be of service again very soon.
Warm Regards,
Traveasy
Please don’t be tempted by the price
Please don’t be tempted by the price. All airlines have a 24 hour cancellation policy. I realised immediately on booking that I’d made a mistake on the date. The Indian man on the phone was so rude and unhelpful and said despite it being within 24 hours which every airline and travel agent conforms to by law, they would only cancel with a fee! Outrageous. I will let ba know not to use unscrupulous operators like this to sell their tickets.
6 June 2026
Unprompted review
Reply from Traveasy
Dear Pouneh,
You have confirmed that the incorrect travel date was selected by you at the time of booking. Our booking process is customer-led and automated, and tickets are issued based on the details selected and submitted by the customer.
There is no blanket rule that all airline tickets can be cancelled free of charge within 24 hours, particularly where a booking has been made through a travel agent and is subject to the airline’s fare rules. Traveasy is able to display such competitive prices as these prices are governed by strict fare rules which may differ from your conventional understanding of airline ticketing. Traveasy cannot absorb costs arising from a customer selecting the wrong travel date.
We also do not accept the allegation that our staff were rude or unhelpful. Our team explained the applicable process and charges clearly and accurately.
We would ask that your review accurately reflects the facts: the issue arose because the wrong date was selected during the booking process, and any charges applied were due to the airline’s fare rules and conditions, not because of any misconduct by Traveasy.
Juli your assistance was great
Juli your assistance was great. Thabk you
6 June 2026
Unprompted review
Reply from Traveasy
Dear Shawn,
We were really pleased that your experience booking with Traveasy was so rewarding. We always strive to make booking flights as easy and affordable as possible and look forward to helping you plan your next trip. Thank you!
Warm Regards,
Traveasy
Nice support from.manish kumar
6 June 2026
Unprompted review
Reply from Traveasy
Dear Abid,
Thank you for your kind feedback about Traveasy.
Thank you for taking the time to share your experience and helping other customers feel confident in choosing our travel booking services.
Warm Regards,
Traveasy
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