Very reliable travel agent for crypto payments. Could improve on the actual payment page UI / UX but good so far. Also, information on when tickets etc are actually sent to you and how when coming fro... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been using Travala for a long time and quite frequently, and I can only speak positively about it. The support chat is available 24/7. If there are any issues with airlines, Travala, as the b... See more
Company replied
When the bitcoin payment was processing I got a pop up message saying I had run out of time, but there was still 10min left on the countdown. It still had not confirmed when the clock ran down to ze... See more
Company replied
Booked a car rental, got issues with the car rental company, travala quickly (less than 20 min) answered me after contacting them and then refunded me a couple moments later. Booked another one, and e... See more
Company replied
Company details
- Travel Aggregator
- Airline Ticket Agency
- Flights Search Site
- Holiday Accommodation Service
- Hotel
- Travel Agency
Written by the company
Founded in 2017 and now backed by industry giant Binance, Travala is the leading crypto-native travel booking service, offering 2,200,000+ properties across 230 countries, 600+ airlines, 50,000+ car rental locations, and 400,000+ activities globally. Travala is a champion of cryptocurrency adoption, accepting over 100 leading cryptocurrencies alongside traditional payment methods. In addition to unbeatable prices via its Best Price Guarantee, Smart Members on Travala can also enjoy additional discounts and loyalty rewards for eligible bookings made on the platform. For more information about Travala, visit: www.travala.com.
24/7 Customer Support
Written by the company
- Do you need help or have a question? Contact our proactive 24/7 customer support team via live chat, email, hotline or online ticket system.
- Best Price Guarantee
- We guarantee we won't be beaten on price. If you find a cheaper hotel deal on another website after you book with us, we’ll refund the difference!
- Multi-Payment Options
- We offer various payment methods to make a booking with us. Choose from credit card, debit card, and the leading cryptocurrencies.
- Real Value Rewards
- Earn rewards easily and quickly with our innovative tokenised incentive programs including Smart discounts, Invite, Loyalty and Givebacks.
Best Price Guarantee
We guarantee we won't be beaten on price.
If you find a cheaper hotel deal on another website after you book with us, we’ll refund the difference!
Contact info
United Kingdom
- support@travala.com
- travala.com
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don’t auto-opt me to receive spam I…
Don’t auto-opt me to receive spam I never asked for without my consent
17 April 2026
Reply from Travala
Hi there
Thank you for your email kindly let us know if you have tried to unsubscribe form receiving marketing email from Travala on your emails settings.
We know this can be annoying at times; please check if you have opted 'unsubscribed' out of these marketing emails on your end.
Best regards
Noni
Reply from Travala
Hi there, thank you so much for leaving us a 5 star review.We are delighted to hear you find the site easy to navigate.
Reply from Travala
Thank you so much ! We love getting feedback that you found the team helpful, we are here 24/7 for all your travel needs :)
Love it
Love it, the cashback and the bonus they give u every 3 month!! Also the lottery hopes to win once a travlr
31 January 2026
Reply from Travala
Hi Giulio,
Thank you so much for your kind words! We’re really glad to hear you’re enjoying the cashback and quarterly bonuses — fingers crossed for your big win soon!
We truly appreciate your support and look forward to helping you with many more great trips ahead.
Best regards,
The Travala team
Reply from Travala
Hi there,
Thank you for your feedback. We’re sorry to hear about your impression, as this is not the experience we aim to provide.
Upon checking, our team has already responded to your request via email. It’s possible our message may have been missed, so we kindly recommend checking your inbox and spam/junk folder.
If you’re still unable to locate our response or need any further assistance, please don’t hesitate to reach out again — we’ll be more than happy to help.
Best regards,
The Travala team
Reply from Travala
Hi Lukas,
Thank you for your amazing feedback! We’re thrilled to hear you’re enjoying Travala as a platform for crypto travellers and ambassadors.
Our goal is to make travel more rewarding and accessible, whether through crypto-friendly payments, givebacks, or our ambassador and affiliate opportunities.
We truly appreciate your support and look forward to being part of many more of your trips ahead!
Best regards,
The Travala team
Noni was in a rush to close the chat…
Noni was in a rush to close the chat while I was still waiting for his feedback and I said I need the response as quick as possible. He insisted with I will contact via email which will take an eternity
24 April 2026
Unprompted review
Reply from Travala
Hi there,
Thank you for your feedback, and we’re sorry for any frustration caused during your interaction.
While the chat was closed, please note that our team did follow up with you via email shortly after to continue assisting with your request. In some cases, we move to email to ensure we can investigate properly and provide a more complete response.
We understand that timing is important, and we’ll continue working on improving how we communicate this during live chats. If you still need any assistance, please feel free to reply to our email — we’ll be happy to help further.
Best regards,
The Travala team
Reply from Travala
Thank you for your continued support over the years, we really appreciate it!
Reply from Travala
Thanks for your feedback! We’re glad to hear you had a positive experience communicating with Blanka, she’ll appreciate the mention!
Fast and cheaper than other sites!
22 April 2026
Reply from Travala
Thank you for your feedback! We’re glad you found the process fast and our prices competitive , really appreciate it :)
Easy booking experience.
Easy booking experience.
Clear choices, good opportunity to review final booking for correct details. There was a mistake, easily corrected.
21 April 2026
Reply from Travala
Thank you for your review! We’re glad you found the booking process clear and easy to review, and that the issue was sorted out quickly. We appreciate you taking the time to share your experience :)
Reply from Travala
Thank you for your review! We’re glad you found booking quick and easy, and that the prices worked well for you. Appreciate your feedback =)
Reply from Travala
Thanks for your review, we are so glad to hear you found a good deal for your hotel !
Reply from Travala
Thank you for your positive feedback ! We are so glad to hear you have consistently good experiences with Travala =)
I didn't got the code to enter inside…
I didn't got the code to enter inside or access the reception. Tried several times to connect them by call no one picked up. I wasn't able to stay there. Felt like scam
5 April 2026
Reply from Travala
Hi there,
We’re really sorry to hear about your experience — we understand how frustrating it must have been not being able to access the property upon arrival.
Access details such as entry codes or reception instructions are typically provided directly by the property, and it seems there was a breakdown in communication on their end, along with the lack of response when you tried to contact them.
That said, this is not the experience we want for our customers. As mentioned in our email, we have already processed a full refund for your booking. We are also following up with the property to understand what went wrong and to help prevent similar situations in the future.
We appreciate your patience and truly regret the inconvenience caused.
Best regards,
The Travala team
I have been using travala for over a…
I have been using travala for over a year now and it honestly is a lifesaver. One of the only crypto friendly travel booking sites for Flights + hotels and they even offer car rentals now! Very professional customer service team that’s always responsive.
1 April 2026
Reply from Travala
Thank you for your review! We’re really glad to hear Travala has been a helpful part of your travel planning over the past year. It’s great to know you’ve been enjoying the flights, hotels, and now car rentals, as well as our customer service. We truly appreciate your support!
Reply from Travala
Thank you for your review! We’re glad you were happy with the fast booking process and our customer support. We really appreciate you taking the time to leave feedback =)
Great service
Very fast easy and when I needed assistance I was responded to quickly and efficiently.
17 April 2026
Reply from Travala
Hi Rochelle,
Thank you for your great feedback!
We’re glad to hear that you found the booking process fast and easy, and that our team was able to assist you quickly and efficiently when needed. That’s exactly the experience we aim to provide.
We appreciate your support and look forward to helping you again in the future!
Best regards,
Travala Team
Reply from Travala
Hi there,
Thank you for your feedback — we’re sorry to hear about your experience.
We reached out to you via email to better understand what happened regarding the service charge, but we haven’t received a response yet.
As we’re unable to locate any issues on our end without more details, we’d really appreciate it if you could get back to us so we can look into this properly.
We’re here to help and would be happy to clarify everything once we hear from you.
Best regards,
The Travala team
Easy to use
Easy to use, very good support.
Now i'll use only this website for all my bookings.
Congratulation Travala !
16 April 2026
Reply from Travala
Hi there,
Thank you so much for your amazing feedback!
We’re really glad to hear that you found our platform easy to use and that our support team met your expectations. Your trust means a lot to us, and we’re honored to be your go-to choice for future bookings.
We truly appreciate your support and look forward to assisting you on many more trips ahead!
Best regards,
The Travala Team
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