TransferXL Reviews 143

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Thus far, I have had wonderful results from using TransferXL. I have a large collection of photos that I wish to share with my family. Sending these photos, one by one, is not practical. So often,... See more

Company replied

Rated 5 out of 5 stars

it was easy to navigate the system , and got subscribed easily, unlike some other companies , I have had the displeasure to deal with, so far so good. I agree the upload speed could be much better... See more

Rated 2 out of 5 stars

Because of a failure, I had to transfer approximately 25GB, mostly videos, for a film project for my daughter very spontaneously. I found TransferXL and thought this would be my rescue. We tried it... See more

Rated 5 out of 5 stars

Needed an alternative for Wetransfer, which is really dissappointing lately! TransferXL seems to do the job fine and I have just purchased a paid plan.

Company replied

Company details

  1. Software Company

Written by the company

TransferXL is the fastest and most secure way to share your files. Whether you want to send a confidential contract, over 100 holiday photos or a multi-gigabyte video, then TransferXL is the service that fulfills your needs for the perfect data transfer. Send large amounts of data for free with TransferXL ✔ file transfer up to 200 GB ✔ secure file transfer ✔ without registration


Contact info

4.1

Great

TrustScore 4 out of 5

143 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Normally it works very well

Normally it works very well, but last night and today no file does not upload. I have a lot of anger because yesterday I paid for the first time and nothing works.

22 August 2023
TransferXL logo

Reply from TransferXL

Dear user,
we are sorry to hear that you are having issues using our service. Please contact support@transferxl.com for further assistance.

Rated 1 out of 5 stars

The destinatary has not received the…

The destinatary has not received the mensajes send!! Where i can find the messajes send?

8 August 2023
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Reply from TransferXL

Dear user, we have answered this question via e-mail on the 9th August 2023:
You can log in with your email address and password and then see your received and sent transfers on the start page.
You can click on each individual transfer and see who you have sent it to.
If the transfer e-mail did not reach the recipient, you can also send the transfer link yourself by e-mail. You can also find this link in your account under transfers.

Rated 1 out of 5 stars

I have sent a mail and i got no…

I have sent a mail and i got no reaction no help, so i am very disapointed and i wil stop my abonnement.
At least i had counted on a reaction.
I am sorry that i have to give only one star

1 August 2023
TransferXL logo

Reply from TransferXL

Dear user,
we are sorry to hear that you are disappointed! We have just checked and somehow your email ended up in the spam folder.
Our customer support team will get back to you as soon as possible to resolve your issue!

Rated 1 out of 5 stars

It didn't work

It didn't work. 2GB.
Every upload wasn't finished.
Other picture programs for fotobook 10GB finished fastly and successfully.
My 10 € were lost.
I stopped my abo directly.

Thank you for your question.

19 July 2023
TransferXL logo

Reply from TransferXL

Dear user,

we are sorry to hear that our service didn't work for you. Normally a slow internet connection or browser plugins could cause issues with file uploads.

Please contact support@transferxl.com for further assistance concerning your subscription.

Rated 2 out of 5 stars

Check your internetconnection, before you choose TransferXL

Because of a failure, I had to transfer approximately 25GB, mostly videos, for a film project for my daughter very spontaneously.
I found TransferXL and thought this would be my rescue. We tried it nearly the whole day without any success. At the end we found out, that our low internetconnection must be the reason for it.
This is not really your fault, but a little but clearly recognizable notice from your side would have saved me from a lot of frustration and unnecesseriliy spended time.

1 July 2023
Rated 1 out of 5 stars

It says up to 200 GB

It says up to 200 GB. My files are under 100 GB and it is still taking 6 hours to upload!

15 May 2023
TransferXL logo

Reply from TransferXL

Dear user,
TransferXL uses 100% of the available bandwidth during the upload process to ensure fast and efficient file transfers. If you are having issues with the upload we suggest checking your internet connection speed and ensuring that you have a stable connection. If you have any further questions please contact support@transferxl.com.

Rated 5 out of 5 stars

It was easy to navigate the system

it was easy to navigate the system , and got subscribed easily, unlike some other companies , I have had the displeasure to deal with, so far so good.
I agree the upload speed could be much better as well as the download takes tooooo long but otherwise.
Thanks , and still look forward to a long relationship of transfer XL

6 March 2023

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