Transfer Travel Reviews 

89
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Found this site as we were looking to sell our River Cruise credits. Didn't really expect to sell them but we found someone who had already booked the same cruise line and had yet to pay their final... See more

Company replied

Rated 3 out of 5 stars

It's a nice site that meets the needs of many travellers, especially frequent ones. However, I'm not a fan of the new update where you can only see the seller's contact details, but you can't make a... See more

Company replied

Rated 5 out of 5 stars

I sold Flix Bus Voucher on this site. And got good resale value through their wide range of audience. Even though the transaction was only around 20 USDs, the support I received from their team was mo... See more

Company replied

Rated 1 out of 5 stars

Requires payment simply to put up a listing and only tell you this AFTER you have finished setting it up. Shady practice. They claim to pay you back if your ticket sells but there is absolutely no... See more

Company replied

Company details

  1. Online Marketplace

Written by the company

Here at Transfer Travel, sellers can securely sell their unwanted travel plans and, similarly, buyers can safely purchase last-minute adventures at heavily discounted prices! We are a trustworthy travel marketplace, and we understand that life can sometimes get in the way. Therefore, our team is here to offer a consistent and reliable service to our customers, helping to turn an often negative experience into something positive, leaving both our buyers and sellers happy. Our great reviews are a testament to how customer-centric we are; with a helpful team and secure platform, we are a company that cares.


Contact info

4.1

Great

TrustScore 4 out of 5

89 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(89)

47 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I don’t normally write reviews but I…

I don’t normally write reviews but I feel as though I have been left with no choice. This company is heavily pervasive on a Facebook group I once enjoyed and have previously used to sell and buy holidays, but since this company has become admins of said Facebook group they are posting comments on posts with unsolicited links to overpriced holidays, claiming that they are “discounted” when in reality they are making money off of the seller. Just avoid all together.

4 April 2024
Unprompted review
Transfer Travel logo

Reply from Transfer Travel

Hi Abbie, The links we post to the facebook group you mention are actually part of a partnership we formed with the page owner to provide group members a safe place to sell and buy "unusable" holidays. Our intention with engaging with people on social media is to let buyers and sellers of holidays know that secure services like ours exist should people wish to use them. The links we post to other people's travel for sale are not unsolicited in this sense- they are in the spirit of connecting people to buy and sell their travel plans. Please be reassured that all holidays listed on TransferTravel.com are priced under what the original buyer paid for them. We ensure the seller provides us confirmation of their original purchase price and applies a discount to this. We mention clearly on our site that we do charge a small commission on sales as this is how we maintain our business - we do not sell holidays directly as we are not a travel agent. We appreciate that our interaction with said facebook group may not be to be your liking but we are also getting positive feedback from group members who have successfully bought and sold travel plans using our secure platform. Thank you.

Rated 4 out of 5 stars

For the most part, great

For the most part, made it simple to sell my voucher. It was tricky being a first timer, but once they navigate you thru the process, it was great! It was only a matter of days between list and sell and get paid

28 October 2023
Unprompted review
Transfer Travel logo

Reply from Transfer Travel

Hi Lisa, thank you for your review. I'm glad that our team could help talk you through the process, but we will work on making it more user friendly in the future. We hope you'll visit our site again soon!

Rated 5 out of 5 stars

I couldn't make a trip to Spain and…

I couldn't make a trip to Spain and could not get a refund from Booking.com as it was booked as a "non refundable" booking! Listed it on Transfer travel and sold it 12 days later to a lovely buyer in sweeden!
So glad I managed to get some of my money back.

11 March 2024
Unprompted review
Transfer Travel logo

Reply from Transfer Travel

Hi, Simon, thank you for your review. We're so glad you were able to get some of your money back from selling on our site! We hope you will continue to use it in the future.

Rated 1 out of 5 stars

Lost $3000

I experienced a lack of protection with my purchase on TransferTravel. Initially, I bought an Aer Lingus voucher, and it was smoothly transferred to my name. However, months later, I

discovered that the voucher had reverted to the original seller's name. Despite reaching out, the seller failed to rectify the issue, only claiming they had transferred it to my name, and then ignored my further communications. Consequently, I lost both my money and the voucher, amounting to $3,000. TransferTravel's only action was to send emails to the unresponsive seller, yet they still allow them to remain a site member, effectively overlooking the fact that they have, in essence, stolen from me.

Edit based on reply: They just keep repeating to me the 7 day policy. As I have said multiple times the voucher was transferred to me and I have it in writing from the airline it is in my name. However somewhere in there system it was not updated so I need the seller to verify it is in my name and they won’t help. Therefore unless you plan to buy the voucher and travel within 7 days fully do not use this site. For the saving it’s not worth the zero protection and money at risk.
Based on there response; I was told there was no investigation. First I was told I would get a full refund, then as it’s outside the 7 days we will actually investigate to see who was at fault or the issue and then it was just no it’s outside the 7 days we are doing nothing

edit based on reply: they have confirmed today they are investigating

2 March 2024
Unprompted review
Transfer Travel logo

Reply from Transfer Travel

Hi there, Sarah. We do apologise for the situation you experienced on our site between you, the seller and the airline provider; however, we believe we have assisted you in this investigation as best as we could have done and in line with our terms and conditions. We do state that any issues need to be raised within 7 days of the sale so that we can be as proactive as possible. In this situation, however, your issue had been raised 6 months after purchase. We hope this won’t deter you from using our site, as we value all our users and only wish for the best experience for you.

Reply to recent edit: As per your conversation with our customer service team today, we have advised we are still investigating this and will contact you as soon as we can do with a resolution. Thank you for your patience while we look into this.

Rated 5 out of 5 stars

I sold Flix Bus Voucher on this site

I sold Flix Bus Voucher on this site. And got good resale value through their wide range of audience. Even though the transaction was only around 20 USDs, the support I received from their team was more than anybody would expect for such low value transactions. Ashley and Aicha, helped me through PayPal account money transfer and showed lot of patience and availability to my questions. Thank you so much and keep up the good work.

22 February 2024
Unprompted review
Transfer Travel logo

Reply from Transfer Travel

Hi, Swap, thank you for your review! We're so pleased you were able to sell your voucher on our site. Our team are always here to help and we appreciate your feedback, your kind words will be passed on and we hope to see you back on our site soon!

Rated 5 out of 5 stars

Great service experience!

Found this site as we were looking to sell our River Cruise credits. Didn't really expect to sell them but we found someone who had already booked the same cruise line and had yet to pay their final balance. Molly and Ashley were amazing with their guidance and quick responses throughout the whole process. I will definitely recommend Transfer Travel!

1 February 2024
Unprompted review
Transfer Travel logo

Reply from Transfer Travel

Hi, Margaret, we're so pleased that you were able to find a buyer and sell these! And we're so pleased you were happy with the service you received from our team; I will definitely be passing your comments on.

Thank you so much for the great review, we hope to see you on our site again soon!

Rated 5 out of 5 stars
Transfer Travel logo

Reply from Transfer Travel

Hi YBE, thank you so much for the 5 stars, and for your comments about our site. We hope that you will visit us again soon!

Rated 5 out of 5 stars

Amazing selling experience

Amazing selling experience - I listed a holiday that I unfortunately couldn't go to. With the travel agent refusing to refund payment (as I made it in full), my only option was to go or lose the money.

Learned that you can sell your travel to other people so listed on Transfer Travel and got 80% of my money back within 2 weeks.

Great experience and a hidden gem of a website

4 December 2023
Unprompted review
Transfer Travel logo

Reply from Transfer Travel

Hi, James. Thank you so much for your review! We're so pleased that you were able to sell your travel plans on our site and recover the majority of your funds. We look forward to welcoming you back on our site soon!

Rated 5 out of 5 stars

Continous support from Customer…

Continous support from Customer Represantative and Quick deal with transperency

1 December 2023
Transfer Travel logo

Reply from Transfer Travel

Thank you for your kind words Sriram, we're so pleased that you are happy with our site, and our customer service! We hope you will revisit our site soon!

Rated 5 out of 5 stars

Best Website for inspiration

Have booked through transfer travel twice now and both times have been cheap deals and service I wouldn't hesitate in booking again in the near future. Ashley from customer service was very responsive.

12 December 2023
Unprompted review
Transfer Travel logo

Reply from Transfer Travel

Thank you for your kind words, I will certainly pass these onto Ashley in our customer service team! We're so pleased that you have found use of our site multiple times, and we hope you will continue to use it in the future.

Rated 5 out of 5 stars

Quick, easy and supper helpful

Really easy to follow, fancied a last mi minute trip away without the hassle and paying too much. Spoke to someone on the team and they were super helpful.

20 November 2023
Transfer Travel logo

Reply from Transfer Travel

Hi, Adie, thank you so much for your review and kind words, we're so glad you found our site and team helpful. We look forward to welcoming you back on our site soon!

Rated 3 out of 5 stars

Customer service on chat was very good

Customer service on chat was very good.
Website is very hard to navigate.

Idea is great.

7 November 2023
Transfer Travel logo

Reply from Transfer Travel

Hi, Samuel, thank you for your kind words about our customer service, I will be sure to pass this onto the team! However, I'm sorry you were struggling with our website - we appreciate your feedback and will sort this soon. We hope to see you back on our site when we do!

Rated 4 out of 5 stars

Great service

I am impressed with the website overall but I just wish they had a bit clearer info on how to post the listing maybe some videos or step-by-step guides more easily available. Was able to get through to Ash on the web chat who managed to explain it all to me, so the crisis was averted!

18 November 2023
Transfer Travel logo

Reply from Transfer Travel

Hello, Joel - thank you for your feedback, this is something that we can look into to help make our site more user-friendly. Despite the issues, I am glad that Ash was able to assist and resolve your problem!

Rated 4 out of 5 stars

I was looking for a cheap flight to…

I was looking for a cheap flight to Mallorca for 2 people and happened to stumble on this website by complete chance, I'm so happy I did though as I don’t think I would have found anything as close to the low price that I got, and the customer service answered all the questions I had in speedy time and were all just so friendly.

4 September 2023
Transfer Travel logo

Reply from Transfer Travel

Hi Amanda, I'm so pleased that you were able to find what you were looking for, and that you were impressed with our customer service - it's what we aim for!

Rated 3 out of 5 stars

Quick to fix my issue

Tried to change the offer on my listing but was unable to do so, after speaking to Molly on the customer service team she was able to arrange a workaround for me and the buyer. Managed to solve my issue after some initial hiccups... cheers Molly!

14 November 2023
Transfer Travel logo

Reply from Transfer Travel

Hi, Richard - thank you for your review and kind words. We are sorry that you experienced issues to begin with, but delighted that Molly was able to resolve them for you. We hope to see you back on our site soon!

Rated 1 out of 5 stars

Hopeless. Avoid.

This has to be one of the worse websites I've ever encounted. Navigation is awkward. FAQs are difficult to fathom (how much are their fees?). The Transfer Travel Support pop-up box fails to answer the simplest of questions. More annoyingly still, the box fails to close obscuring the text that I had entered. It does not allow the upload of photos. Instead it ask you to search their image library. Nothing appeared on this.
Neither was it possible to save the text that I entered. After 45 minutes frustration I've given up. Avoid.

8 November 2023
Unprompted review
Transfer Travel logo

Reply from Transfer Travel

Hello Andrew, we are sorry to hear of the issues you experienced whilst visiting our site, we certainly do not intend to leave anyone feeling frustrated after using our site. We apologise that the chat box hadn't worked and that no-one was there to help answer your queries.
Furthermore, with regards to the text box, we are aware of this issue, and others, and are in the process of upgrading our site to make it as user-friendly as possible.

Once again, we do apologise that we weren't able to help you on this occasion, but thank you for leaving an honest review, this has highlighted to us what we need to sort out to help us grow as a site.

Rated 5 out of 5 stars

Absolutely wonderful!

23 October 2023
Unprompted review
Transfer Travel logo

Reply from Transfer Travel

Thank you for your review, we appreciate your kind words and glad you found our site wonderful!

Rated 5 out of 5 stars

Really good website and even better…

Really good website and even better customer service! Thank you

13 October 2023
Transfer Travel logo

Reply from Transfer Travel

Hi Jeffrey,

Thank you for your review, your comments are appreciated and I will pass your kind words onto our customer service team. We look forward to seeing you back on our site soon!

Rated 5 out of 5 stars

One Week Corfu

My son and I were looking for a weeks holiday in Corfu

I as a single parent was looking for the best value way of booking to allow us some more money for the holiday excursions

I found transfer travel and like for like I only paid 65% of alternative websites options using their services for my hotel

Definitely worth a try!

8 September 2023
Unprompted review
Transfer Travel logo

Reply from Transfer Travel

Thank you Alex for this great review! We're so glad you found a fantastic deal. We look forward to serving you again in the future.

Rated 4 out of 5 stars

Slovakia Trip 23

Me and my partner had some time booked off at the end of August but nowhere booked. We’d heard about travel transfer from a friend so thought we’d give it a go. Website was a bit buggy but we managed to find a holiday in Slovakia with flights for a great price. Great deal and great website. Will definitely come back!

30 August 2023
Unprompted review
Transfer Travel logo

Reply from Transfer Travel

Thank you for your review, Bill! We’re so pleased you were able to find something, and we hope you had a wonderful time! We look forward to welcoming you back to our site soon.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look