First time user sending a package. I found the online booking system easy to use and selected courier based on a pick up date for the day of booking. Was picked up next business day and delivered befo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good Company, Though you have to wait for labels. Any sales that happen from Friday to Sunday, Cant be collected till Tuesday. It takes monday to get labels. Some of the competition sends labels st... See more
Company replied
Was good experience, but package was delayed for few days leaving due to not acceptable packaging(Gearbox needed to be boxed). And after it was picked up it should've arrived on Friday. But got email... See more
The company did ok. Their contractor missed the first pick up so it was picked up the following day. Package arrived sooner than expected but there was some damage to the item.
Company replied
Company details
- Courier Service
- Courier and Delivery Service
- Delivery Service
- Shipping and Mailing Service
- Shipping Company
- Shipping Service
Written by the company
Transdirect provides Delivery Solutions for Small to Medium Business, and Consumers, saving them time, money, and making them more efficient.
Contact info
4.1
Great
4K reviews
Replied to 89% of negative reviews
Typically replies within 2 weeks
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first time user after my usual company…
first time user after my usual company closed down unexpectedly.. I found their website easy to use and set up an account and had a very good experience with the delivery being picked up and delivered on time.
12 January 2026
Unprompted review
Reply from Transdirect
Hello Gerry,
Thanks for your review. We love that you have given us a go and that you have found our services easy to use and set up with on time pick-ups/deliveries.
Regards, Bianca
The package arrived on time and in good…
The package arrived on time and in good condition.
20 March 2026
Reply from Transdirect
Hello Geraldine,
Thanks for your review. It's wonderful to hear that you package arrive in good time and good condition.
Regards, Bianca
No dramas
No dramas - from first contact to delivery, it was an easy and efficient service.
20 March 2026
Reply from Transdirect
Hello Lyn,
Thanks for your review. It's wonderful to hear that you had no dramas from start to finish and that you found our services easy to book.
Regards, Bianca
Most competitive
So far, the best and competitive quotes were given by Transdirect. I hope this will continue to be so. Customer support 7/10
17 March 2026
Reply from Transdirect
Hello Darrel,
Thanks for your review. It's great to hear that our services have met your expectations and look forward to working with you again.
Regards, Bianca
Simple and easy start to finish
The process was simple and easy start to finish.
Prices are good and very competitive.
Only negs are: I put on the form i would drop it at the depot, and FIVE DAYS LATER Aramex came to pick the parcel up from my residence. Also it takes about three hours for Transdirect to email the shipment label to affix to the package, which doesn't help if you're busy.
20 March 2026
Reply from Transdirect
Hello Russell,
Thanks for your review. We're pleased to hear that you found the booking process easy to use and the prices were competitive.
We're sorry that you parcel was not collected on the specified day and it took so long for the carrier to collect. The label delay all depends on what you send or how it is packaged. Some bookings require additional checks.
Regards, Bianca
Great Customer Service
When following up my booking with the customer service team, I found them very helpful
20 March 2026
Reply from Transdirect
Hello Alli,
Thanks for your review. It's fantastic to know that you have found our customer service team to be helpful.
Regards, Bianca
The booking system was seamless and our…
The booking system was seamless and our parcels were delivered on time! Highly recommend Transdirect
20 March 2026
Unprompted review
Reply from Transdirect
Hello Julie,
Thanks so much for your kind review! We’re delighted to hear that you found our booking system seamless and that your freight arrived on time. Your recommendation means a lot to us, and we appreciate your support.
Regards, Bianca
Pick up and delivery were as promised
Pick up and delivery were as promised. Very efficient and helpful staff. Excellent service. Thank you.
3 March 2026
Reply from Transdirect
Hello Ptz,
Thanks for your review! We’re thrilled to hear you found our service efficient, our team helpful, and that both pick-up and delivery went exactly as promised. We appreciate your support and look forward to working with you again soon
Regards, Bianca
Reply from Transdirect
Hello Min,
Thanks for your review. It's great to hear that you found our services to be affordable and that your freight was delivered quickly.
Regards, Bianca
Please waiting time should be inform…
Please waiting time should be inform after picking or deliver the goods onsite and also allow us at least 15 --20 minutes in loading and unloading
20 March 2026
Reply from Transdirect
Hello,
Thank you for your review. Please note that a 5-minute window is included for both pick-up and delivery. Any additional unloading time is charged at $10 per minute, as outlined in our Terms and Conditions.
Regards, Bianca
Reply from Transdirect
Hello Miles,
Thanks for your review. It's great to hear that the service was fast and fuss free.
Regards, Bianca
Perth to Melbs
everything went easily and happened well within guideline dates. Tracking app worked perfectly. I was a one time owner-builder customer but will recommend to colleagues. Thanks team
13 March 2026
Reply from Transdirect
Hello Christopher,
Thanks for your review. It's wonderful to hear that everything went well with tracking each step of the journey. We appreciate that you would recommend our services.
Regards, Bianca
Transdirect
Very happy with delivery of my parcel arrived in perfect condition on time clear communication Thankyou Transdiredct.
13 March 2026
Unprompted review
Reply from Transdirect
Hello Jhon,
Thanks for y our review. It's wonderful to hear that your parcel arrived in perfect condition with clear communication.
Regards, Bianca
Easy shipment
The setting up of the shipment and the obtaining the costs, paying for it, and getting the label to attach is easy as. I clearly put on my form "will drop off to depot" ..... and FIVE DAYS LATER Aramex turn up at my house to pick the parcel up 🤣 it was probably delivered by then ! Its a great little system but it needs some tweaking. Maybe not having to wait several hours for the label to be emailed would also be an advantage.
12 March 2026
Unprompted review
Reply from Transdirect
Hello Russell,
Thanks for your review. We're pleased to hear that you found the booking process easy to use and the prices were competitive.
We're sorry that you parcel was not collected on the specified day and it took so long for the carrier to collect. The label delay all depends on what you send or how it is packaged. Some bookings require additional checks.
Regards, Bianca
Absolutely awful
Absolutely awful. Did not collect the confirmed day and did not rebook for the following day. Had to call 3 times and spent 15+ minutes on hold each time. Jenny in customer service had absolutely no idea what she was doing. Parcels still missing and the company has no idea where they are. (Meanwhile I ordered a mattress, and got live tracking) A courier company that has no idea where their couriers are - let alone your items - is a disgrace.
12 March 2026
Unprompted review
Reply from Transdirect
Hello George,
We're sorry to hear that your freight was not collected on the specified day. I can see that your freight was collected on 13/03. Your parcel is not missing, it currently on board for delivery today.
Please note that we do not handle your freight, you select the courier that you would like once a quote has been provided.
Regards, Bianca
Reply from Transdirect
Hello Amin,
We're sorry that there was a variance in charges. I will reach out to you directly to investigate this issue further.
Regards, Bianca
Simple to arrange and great prices
6 March 2026
Reply from Transdirect
Hello Cewi,
Thanks for your review. We're pleased to hear that you found our services easy to arrange with great prices.
Regards, Bianca
Reply from Transdirect
Hello Mick,
Thanks for your review. We're pleased to hear that everything went well.
Thanks, Bianca
Very competent service
Unattended pick-up went perfectly and delivery to unit was to the unit door, as well as faster than expected. Overall, very competent service.
6 March 2026
Reply from Transdirect
Hello,
Thanks for your review. We're pleased to hear that your unattended pick-up went smoothly and the door-to-door service was faster than expected. We appreciate your support.
Regards, Bianca
Give them a go
I recently used Transdirect to send large heavy crates to an interstate client. The processing of my order was quick and efficient. If you are looking to send larger items, (without a major carrier account) then Transdirect is the answer. Give them a go.
4 March 2026
Unprompted review
Reply from Transdirect
Hello Schott,
Thanks for your review. We are thrilled to hear that the order processing was quick and efficient. We appreciate the recommendation.
Regards, Bianca
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