Total scam. No email acknowledgment after placing the online order, which is already suspicious. No SIM card received after three weeks (despite their claim that delivery takes 7–12 business days)... See more
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See what reviewers are saying
The card worked eventually but it did not activate automatically and I had to contact support for help which they managed to sort out eventually. Disapointing experience as the card works over the Dig... See more
Excellent solution - worked well on Antigua, Grenada, Bequia, St Vincent, St Kitts & both sides of St Martin. Much faster, cheaper than relying on data from my home carrier (O2) which was patchy, slow... See more
Company replied
Bought a 1 gb card for a 2 week Caribbean cruise to Barbados, Curaçao, Aruba, St Vincent, Grenada, St Lucia, Saint Kitts, Antigua & St Maarten and the signal was perfect for every destination. Th... See more
Company replied
Company details
Information provided by various external sources
Enjoy absolute freedom with Data only SIM cards and discover our country specific International Data SIM cards for use in a growing list of countries.
Contact info
Quai de Dion Bouton 51, 92800, Puteaux, France
- +33174959511
- marketing@transatel-datasim.com
- transatel-datasim.com
3.1
Average
692 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Almost perfect
5 September 2021
Reply from Transatel DataSIM
Dear Kurt,
Thank you for your feedback. We work to improve everyday and to make sure that every step of your experience with us is positive.
Kind regards,
Transatel DataSIM
Je n'ai toujours pas reçu ma sim card.
Je n'ai toujours pas reçu ma sim card.
Cela fait 1 mois que j'attends haha x)
Je retire mon commentaire négatif si il arrive à résoudre le problème.
I still haven't received my sim card.
I've been waiting for 1 month haha x)
I withdraw my negative comment if it can resolve the problem.
24 August 2021
Reply from Transatel DataSIM
Dear Maxence,
Thank you for bringing this to our attention. A member from our support team will contact you to verify your order information so we can resolve the matter.
Sincerely,
Transatel DataSIM
The SIM worked was easy to buy and…
The SIM worked was easy to buy and install and it worked perfectly.
18 August 2021
Reply from Transatel DataSIM
Dear David,
Thank you very much for your feedback. We work to make sure that our services and products always meet your expectations.
Kind regards,
Transatel DataSIM
Just doesn't work.
Sim card doesn't work for a PC has advertised. I will not recommend this item to anyone moreover I will recommend against.
17 August 2021
Reply from Transatel DataSIM
Dear Alaric,
We regret to hear that you could not use your SIM card on your devices. Our Customer Support team is available and always ready to help you in any situation, so do not hesitate to contact them directly to get a technical support and make sure that all is well configured on your device:
- Phone number : +33 1 74 95 95 11
Monday to Friday: 9:00AM – 5:00PM (CET)
Saturday: 11:00AM – 3:00PM
Kind Regards,
Transatel DataSIM
Best carrier on worldwide mobile data.
14 August 2021
Reply from Transatel DataSIM
Dear Jörg S,
Thank you very much for your feedback. We work to make sure that our services and products always meet your expectations.
Kind regards,
Transatel DataSIM
To date
To date, I still have not received my order. I asked to be sent to my vacation address in Sardinia. 15 days after the order, the goods have not arrived...
12 August 2021
Reply from Transatel DataSIM
Dear Ezra,
We regret to hear that you did not receive your SIM card. All orders are shipped within 24 hours. Local posts and delivery companies we work with usually deliver on time but with the current situation (COVID-19) the delivery may take more than expected unfortunately. When the SIM card is not received, we always ask to our customers the address they will be staying at in Europe in order to send them a new SIM card (with no extra fee of course).
If you still have not received your SIM card, do not hesitate to contact our Customer Service directly:
customerservice@lefrenchmobile.com
Kind regards,
Transatel DataSIM
The service is good and fast
The service is good and fast, we do not like the expiration date. Every holiday we buy 3-4 times 100 GB when we left France we often have 40-60 GB left next visit to France this is expired.
11 August 2021
Reply from Transatel DataSIM
Dear John Maree,
Thank you for your feedback. Our data plans have different validity periods (from 1day to 12 months) to give the possibility to our customer to find the best data plan that suits best their usage. Do not hesitate to check all our data plans on the following link:
https://www.transatel-datasim.com/rates/
Kind regards,
Transatel DataSIM
Easy to use.
Easy to use.
I'm skipping the last Star as from time to time I can't get connected although the network ist available & I need to reboot the device to make it work.
16 June 2021
Reply from Transatel DataSIM
Dear customer,
Thank you for your feedback. In case you have to reboot your device often, do not hesitate to contact our Customer Service for further help on this situation:
- Email: customerservice@transatel-datasim.com
- Phone: +33 1 74 95 95 11
From Monday to Friday : 9AM – 5PM (CET)
Saturdays: 11AM – 3PM (CET)
Kind regards,
Transatel DataSIM
Satisfied
Once or twice per year i buy a One Off Bundle for EU.
Always works, immediately after payment. Controllable by MyDatasim app. Fair amount for your GB's.
Sim card stays valid over the years, just put on a new bundle.
6 April 2021
Reply from Transatel DataSIM
Dear Customer,
Thank you so much for your feedback. Your satisfaction is our priority and we work to always offer our customers the best services.
Kind regards,
Transatel DataSIM
Reply from Transatel DataSIM
Dear customer,
Thank you for your feedback. We work to improve everyday and to make sure that every step of your experience with us is positive.
Kind regards,
Transatel DataSIM
Great service
Great service , efficient and pro. It is however a litlle bit expensive.
11 February 2021
Reply from Transatel DataSIM
Dear Marc,
Thank you for your feedback. We work to make sure that every step of your experience with us is positive.
Kind regards,
Transatel DataSIM
I can use it with very good…
I can use it with very good communication quality in Japan.
10 December 2020
Reply from Transatel DataSIM
Dear Takeyuki,
Thank you very much for your feedback. We work to make sure that our services and products always meet your expectations.
Kind regards,
Transatel DataSIM
I'm currently using it in Japan and…
I'm currently using it in Japan and it's working fine.
However, the problem is that there are not many pricing menus.
I'd like a 2GB/1day plan.
7 December 2020
Reply from Transatel DataSIM
Dear Hisao,
Thank you for your feedback. Our team works to design offers that suits all type of usages and we hope to present you soon new bundles that may be even more suitable for your own usage than the current ones.
All our bundles are available on your Transatel DataSIM account or on our website on the following link:
https://www.transatel-datasim.com/rates/
Kind regards,
Transatel DataSIM
Too expensive because of the short…
Too expensive because of the short validity time - 30 days. I bought another product with similar costs but a 1 year validity.
7 December 2020
Reply from Transatel DataSIM
Dear customer,
Thank you for your feedback. Our data plans have different validity periods (from 1day to 12 months) to give the possibility to our customer to find the best data plan that suits best their usage. Do not hesitate to check all our data plans on the following link:
https://www.transatel-datasim.com/rates/
Kind regards,
Transatel DataSIM
Reply from Transatel DataSIM
Dear Salvatore,
Thank you very much for your feedback. We work to make sure that our services and products always meet your expectations.
Kind regards,
Transatel DataSIM
Reliable service
Easy transaction. My data sim was delivered on time. I paid for expedited service and it was worth it.
29 October 2020
Reply from Transatel DataSIM
Dear Amy,
Thank you for your feedback. We work to make sure that every step of your experience with us is positive.
Kind regards,
Transatel DataSIM
No status info
Very quick to top-up, however there is no way of knowing how much data you have left from the app - therefore you run out unexpectedly and often mid-journey.......
22 September 2020
Unprompted review
Reply from Transatel DataSIM
Dear customer,
Thank you for your feedback. Your Ubigi app allows you to check your remaining allowance in currency according to your country. We work to improve everyday and we hope to give you the possibility very soon to check your remaining allowance also in data volume (MB and GB).
Do not hesitate to subscribe to our Newsletter and you will be directly informed as soon as new features are added on our application:
www.transatel-datasim.com
Kind regards,
Transatel DataSIM
No sign of sim delivery, no trace of customer service
Ordered a sim 2 weeks back in advance for my son's trip as a student from Dubai. Got prompt receipt and shipment promised in 8-14 working days. Stipulated time is over; there is no sign of the shipment number to track, let alone the delivery. I think I have been ripped off because attempts to email them have come with zero response too.
14 August 2020
Unprompted review
Reply from Transatel DataSIM
Dear Kumar Shyam,
All orders are shipped within 24 hours. Local posts and delivery companies we work with usually deliver on time but it may happen that punctual/exceptional events cause a delay in the delivery.
If you did not yet receive your SIM card while the delivery time is already exceeded, do not hesitate to contact our Customer Service to confirm your delivery address. We will then be able to send you a new one quickly:
customerservice@ltransatel-datasim.com
Kind regards,
Transatel DataSIM
Good service
Good service. Sim worked as advertised. Some instructions rather unclear
8 June 2020
Unprompted review
Reply from Transatel DataSIM
Dear customer,
Thank you for your feedback. Our team is ready to assist you if you need some help or if you have questions. Do not hesitate to contact us at anytime:
- Email: customerservice@transatel-datasim.com
- Phone number : +33 1 74 95 95 11
Monday to Friday: 9:00 – 16:00 (CET)
Saturday: 11:00 – 15:00 (CET)
Kind regards,
Transatel DataSIM
I got an overseas travel sim for Japan
I got an overseas travel sim for Japan, asked the support if it would work with an iPad, they responded and said yes. I then paid for a $50+ credit pack, only to find that it didn't work when I arrived at the airport. I contact the support again through the internet WiFi, and they told me that it did work, but only with some devices. They didn't give me a refund, or even the option to exchange my credit for something more useful. Awful service, would absolutely not recommend (at least for Japan) - hire a WiFi dongle instead.
8 June 2020
Unprompted review
Reply from Transatel DataSIM
Dear customer,
We regret to hear that you encountered difficulties while using your SIM card. Our Cutomer Service had already contacted you few days ago and the refund has been processed. If you have further request, do not hesitate to contact us directly:
- Email: customerservice@transatel-datasim.com
- Phone number : +33 1 74 95 95 11
Monday to Friday: 9:00 – 16:00 (CET)
Saturday: 11:00 – 15:00 (CET)
Kind regards,
Transatel DataSIM
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